IFS Cloud Platform vs Interactive Intelligence comparison

IFS and Genesys are both solutions in the CRM category. IFS is ranked #21 with an average rating of 7.8, while Genesys is ranked #70. IFS holds a 0.5% mindshare in CRM, compared to Genesys’s 0.1% mindshare. Additionally, 87% of IFS users are willing to recommend the solution, compared to 100% of Genesys users who would recommend it.

IFS Cloud Platform

Read 30 IFS Cloud Platform reviews

176 Views
125 Comparison Views

87% willing to recommend

Interactive Intelligence

Read 2 Interactive Intelligence reviews

88 Views
49 Comparison Views

100% willing to recommend

IFS Cloud Platform

Interactive Intelligence

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 19, 2024

IFS Cloud Platform and Interactive Intelligence are competing solutions in the enterprise and communication technologies sector. IFS Cloud Platform appears to have the upper hand due to its cost-effectiveness and wide range of services, while Interactive Intelligence is preferred for its specialized features in communication.

Features: IFS Cloud Platform provides a comprehensive suite including enterprise resource planning, asset management, and service management, ideal for extensive operations. Interactive Intelligence focuses on communication solutions that offer advanced contact center features and seamless integration with existing processes.

Ease of Deployment and Customer Service: IFS Cloud Platform is recognized for efficient cloud deployment and responsive customer service, catering to various operational needs. Interactive Intelligence is known for its specialized communication-centric deployment processes and support, enhancing the communication services experience.

Pricing and ROI: IFS Cloud Platform offers competitive setup costs and a favorable ROI with its broad functionalities. Interactive Intelligence, despite potentially higher initial investments, delivers significant long-term ROI through its advanced features in communication-driven settings.

To learn more, read our detailed IFS Cloud Platform vs. Interactive Intelligence Report (Updated: April 2025).

Buyer's Guide

IFS Cloud Platform vs. Interactive Intelligence

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IFS Cloud Platform

Ranking in CRM

21st

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Customer Experience Management (7th), Field Service Management (2nd), Help Desk Software (11th), ERP (13th), Activity Based Costing Software (7th), Enterprise Asset Management (EAM) (3rd), Local Government CRM (6th), IT Asset Management (10th), IT Service Management (ITSM) (10th), License Management (3rd)

Interactive Intelligence

Ranking in CRM

70th

Average Rating

9.0

Reviews Sentiment

6.3

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the CRM category, the mindshare of IFS Cloud Platform is 0.5%, up from 0.4% compared to the previous year. The mindshare of Interactive Intelligence is 0.1%, down from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Brendan Fisher

IFS Applications Consultant at Zest Business Process Management Ltd

Robust, customizable, and modern

IFS is a very large and complex software, and implementation of IFS can be challenging and may lead to a difficult lengthy project. It can take between 12 and 24 months in some cases to deploy. I have found that not all clients are fully aware of how big the task is that they're undertaking when they make a decision to move to software like this. Companies need to be more aware of the complexity of an ERP implementation project and while I fully recommend moving to IFS, it is not easy and does require business change when adopting an ERP solution. New features are a difficult ask - I work across multiple industries and everyone would probably choose a different feature. Maybe BIM in Construction or Customs link-ups for importers/exporters.

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Luis Teran

Engineer at Cyber Sea

Reliable with very good social media integration and easy to use

The deployment is a bit harder as you sometimes need help. For us, we have experience. It is not so hard, however, we have a dependency on the operative system, such as Microsoft with Windows Server 2019 or 2016. You must get that kind of system. Also, you need to get this updated and you have many dependencies that you have to work with. The deployment is easy, however, when you want to get the IDR or you want to get the integrations as you want them, you need to deal with so many dependencies with other platforms that it can get hard. That's what's hard with the solution. The solution itself is, of course, it's easy for us, for an engineer, however, for untrained people, that is hard. For the deployment, if the contact center is a large contact center, you must get four engineers or five engineers to do the deployment. Most of them will make the integration and the others will configure the IDR. Another will deploy the integration, and that's all. Of course, then, there will be the documentation you need to deal with.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Some of the strengths are Enterprise Management Solutions and the series of Management solutions which is number one in Gartner's report and has been for the last five years."

"Individual user profiles that can be configured as templates to minimize data entry."

"The financial posting controls are quite handy. The user interface is really friendly, highly flexible, and pretty intuitive for end users."

"IFS Applications' best feature is the user-friendly interface that has a .NET Framework application in the front end and an Oracle database and WebLogic middleware."

"A high level of ERP can be handled in IFS."

"The workflow of the solution is very good."

"The most valuable features of IFS Applications in the latest version are the new user Arena interface. It's from Apps 9, but it brings more flexibility in usage, especially around different devices, such as mobile usage, which doesn't restrict you from using a computer. We are it for the HR side, and it's proving quite good. It has a new modern feel to it similar to a standard cloud application which enhances the user experience."

"The most valuable feature is the distribution module."

More IFS Cloud Platform pros

"The social media integration is excellent."

"Interactive Intelligence is quite user friendly."

Cons

"We have upgraded to the latest version right now. We have issues with the quality. We tried to enroll in their Evergreen program which was meant to help us adopt any service update or anything that the tool’s providers come up with."

"The solution's initial setup process was complex...The technical support my company receives from the implementation partners of the solution is not that great."

"Customization needs to be improved."

"The support provided by IFS Applications has room for improvement. I'm based in Poland, and when my company had an issue, finding people from IFS to give my company the support it needed was difficult."

"Some kind of bot assistance, some kind of artificial intelligence to help people solve the problems, would be interesting."

"Documentation-wise, they need more."

"The CRM was shaky and although this improves in Apps 10, there is room for improvement."

"Aspects of HR and payroll could be better."

More IFS Cloud Platform cons

"The initial setup can be a bit difficult."

"The problem with this current system is that the support is not great."

Pricing and Cost Advice

"The product is reasonably priced."

"Ask for all-inclusive pricing, as they are pretty flexible if you ask for custom models."

"There are varying license levels that you can purchase."

"Licensing is on an annual basis, with no additional costs."

"It is better to buy implementation services from IFS than from partners"

"I consider it to be a well-priced solution compared to other mid-range or high-end ERP solutions."

"The additional cost that comes with the solution includes the overhead of the people who are trying to fix the tool issues. These people are trying to reproduce the issue and report it to the technical support and testing with them which is huge. It is the cost of quality in the end."

"The pricing of the solution may appear to be expensive for smaller companies with only tens of users; however, for larger and mid-size industrial companies, IFS is able to win deals and the pricing is competitive in the market."

More IFS Cloud Platform pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

20%

Manufacturing Company

10%

Energy/Utilities Company

Financial Services Firm

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about IFS Applications?

Scalability-wise, I rate the solution a nine or ten out of ten since it is an extremely scalable solution that can be used for various use cases with thousands of users.

See all answers

What is your experience regarding pricing and costs for IFS Applications?

The product is reasonably priced. The costs are justified by the value provided, considering the comprehensive features and minimal need for customization. I rate the pricing a seven out of ten.

See all answers

What needs improvement with IFS Applications?

I am not able to recall much about batch. Documentation-wise, they need more. There is not much available online, and the documentation availability is on the lower side compared to other products,...

See all answers

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Compared 57% of the time

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Compared 43% of the time

More Interactive Intelligence Competitors

Product Reports

Buyer's Guide

IFS Cloud Platform

April 2025

Download IFS Cloud Platform product report

Buyer's Guide

CRM

March 2025

Download Interactive Intelligence product report

Also Known As

IFS Applications, Assyst, IFS Cloud

No data available

Overview

IFS is the world’s leading provider of Industrial AI and enterprise software for hardcore businesses that make, service, and power our planet. Our technology enables businesses which manufacture goods, maintain complex assets, and manage service-focused operations to unlock the transformative power of Industrial AI™ to enhance productivity, efficiency, and sustainability. Industrial AI is IFS.ai.

IFS Cloud is a fully composable AI-powered platform, designed for ultimate flexibility and adaptability to our customers’ specific requirements and business evolution. It spans the needs of Enterprise Resource Planning (ERP), Enterprise Asset Management (EAM), Supply Chain Management (SCM), Information Technology Service Management (ITSM), and Field Service Management (FSM). IFS technology leverages AI, machine learning, real-time data and analytics to empower our customers to make informed strategic decisions and excel at their Moment of Service™.

IFS

Genesys Interactive Intelligence SAP CRM allows the SAP agent to perform all typical phone, web chat and email operations without leaving the SAP application.

Genesys

Sample Customers

China Airlines, Electrolux Group, Babcock, Cimcorp, Sky, Multiplex, Veolia.

ABC Financial, AFAS Software, Quality Bicycle Products, CryptoLogic & WagerLogic, SERVOData, Shinsei Bank, TENAQUIP, MCAP, Visaya Knowledge Process Outsourcing Corporation, Allianz-Tiriac Asigurari, Memira

Buyer's Guide

IFS Cloud Platform vs. Interactive Intelligence

April 2025

Free Report: IFS Cloud Platform vs. Interactive Intelligence

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