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INTELLIBOT vs Jacada Intelligent Agent Engagement comparison

ServiceNow and Jacada are both solutions in the Robotic Process Automation (RPA) category. ServiceNow is ranked #17 with an average rating of 7.0, while Jacada is ranked #47. ServiceNow holds a 0.3% mindshare in RPA, compared to Jacada’s 0.1% mindshare. Additionally, 80% of ServiceNow users are willing to recommend the solution, compared to 100% of Jacada users who would recommend it.
INTELLIBOT
Read 7 INTELLIBOT reviews
  • 521 Views
  • 197 Comparison Views
80% willing to recommend
Jacada Intelligent Agent En...
Read 1 Jacada Intelligent Agent Engagement review
  • 121 Views
  • 73 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between INTELLIBOT and Jacada Intelligent Agent Engagement based on real PeerSpot user reviews.

Find out what your peers are saying about UiPath, Microsoft, Automation Anywhere and others in Robotic Process Automation (RPA).

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To learn more, read our detailed Robotic Process Automation (RPA) Report (Updated: November 2024).
Buyer's Guide
Robotic Process Automation (RPA)
November 2024
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Categories and Ranking

INTELLIBOT
Ranking in Robotic Process Automation (RPA)
17th
Average Rating
7.0
Number of Reviews
7
Ranking in other categories
No ranking in other categories
Jacada Intelligent Agent En...
Ranking in Robotic Process Automation (RPA)
47th
Average Rating
7.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the Robotic Process Automation (RPA) category, the mindshare of INTELLIBOT is 0.3%, up from 0.2% compared to the previous year. The mindshare of Jacada Intelligent Agent Engagement is 0.1%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Robotic Process Automation (RPA)
 

Featured Reviews

Asvinth Saravanan - PeerSpot reviewer
Has limited functionality, logging uses extensive resources; automation replay is great
This solution is not very user-friendly and I would not recommend it for robotic platforms. It has limited functionality and the logging takes over 1,000 GB. As a result, each year we need to increase the size of the database and create a workaround by archiving logs. It impacts performance and is a significant pain point for us. The logging is not user-friendly from an architect's perspective. The reporting is a mess in INTELLIBOT, even the developers are struggling to identify the issues and there are also problems when there are two cases hitting the queue.
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BM
Suitable for a small-scale business but not evolved enough for a large enterprise
The best thing with that Jacada is that they are a repository builder, which we use for our assessment to gauge and match screens. Jacada has evolved, but I'm not using the latest version. Technically we use our internal product more, which is iAutomate. We also use UiPath and Automation Anywhere…
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is a stable product. We have been using it for 15 months now, and there have been no issues."
"I have found the most valuable feature to be the straightforward visual editor, it has close to no code required. It allowed us to deploy the email monitoring in this couple of weeks."
"The replay of the automation is an awesome feature."
"For machine learning, there is an in-built document and text classification feature in INTELLIBOT. That is unlike other RPA tools where one needs to procure a separate license. Besides this, the application is easy to use. One valuable feature is the drag-and-drop feature for AI and email intelligence. It is easier than using UiPath's IQ bot."
"The return on investment is pretty good because the license cost is cheaper than other RPA tools in the market."
"There's a helpful community available through the portal."
"This solution is easy to use and requires little coding knowledge."
"The initial setup was fairly straightforward."
 

Cons

"The trigger actions need to be more robust."
"I would like to see the cognitive marketing platform improved."
"Has limited functionality and uses extensive resources."
"A couple of times, we noticed that some bugs caused the bot to go in the wrong flow."
"The first pain point of INTELLIBOT was with the development. Whenever the company developed any command, they published it directly onto their SQL site, and our current automation got auto-updated. The second pain point was with the action set. It could be stronger. Moreover, if I am doing UiPath automation, I have to do it with the Internal Report for now."
"Currently, there are not many documents available on Google that explain each activity and how to use it or how to use the parameters and pass values."
"The solution is heavily dependant on scripts, such as JavaScript or any other external script that needs to be a part of the system. If they want to grow, the scripting dependency should go away. They should have built-in libraries to pull in work from."
"They need to create a workflow system."
 

Pricing and Cost Advice

"INTELLIBOT with the DPA costs approximately $1,500 USD."
"The solution requires a license and we purchased one annually. We were satisfied with the price."
"At the time, one license was $5,000 USD. If we needed to negotiate for more licenses, we could negotiate a bit on the price."
"It is quite cheap. In the year 2019, it was $1000 for a year."
Information not available
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Top Industries

By visitors reading reviews
Computer Software Company
28%
Financial Services Firm
15%
Manufacturing Company
13%
Real Estate/Law Firm
5%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about INTELLIBOT?
The return on investment is pretty good because the license cost is cheaper than other RPA tools in the market.
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What is your experience regarding pricing and costs for INTELLIBOT?
It is quite cheap. In the year 2019, it was $1000 for a year.
See all answers
What needs improvement with INTELLIBOT?
Exception handling activities within INTELLIBOT need to improve. While working with the platform, there were instances where the bot went to a different flow than intended, even when it was suppose...
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Comparisons

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Nintex RPA vs Jacada Intelligent Agent Engagement Logo
Nintex RPA vs Jacada Intelligent Agent Engagement
Compared 100% of the time
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Product Reports

Buyer's Guide
INTELLIBOT
November 2024
INTELLIBOT reportDownload INTELLIBOT product report
Buyer's Guide
Robotic Process Automation (RPA)
November 2024
Jacada Intelligent Agent Engagement reportDownload Jacada Intelligent Agent Engagement product report
 

Learn More

ServiceNow
Jacada
 

Overview

Intellibot is a powerful RPA Platform that is designed to simplify the lifecycle of RPA deployments at every step of the process. Speed, reliability, ease of use and extensibility are at the heart of the platform architecture. Intellibot incorporates many next generation features that enable it to deliver on even the most complex RPA projects.

While assisted service aptly describes the human-touch component, intelligent agent engagement more accurately describes the human-touch fueled with technology to drive improved operational efficiency. Intelligent agent engagement is about transforming complex agent desktops, a variety of channels (voice, chat, email, etc) and complex processes (troubleshooting, complicated products, regulatory) into an operationally efficient customer service experience.

 

Sample Customers

Information Not Available
Humana, Turk Telekom, Leumi Card
Buyer's Guide
Robotic Process Automation (RPA)
November 2024
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We monitor all Robotic Process Automation (RPA) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.