Iron Mountain Connect vs MSP360 Backup comparison

Iron Mountain and MSP360 are both solutions in the Backup and Recovery category. Iron Mountain is ranked #43 with an average rating of 9.0, while MSP360 is ranked #57 with an average rating of 7.0. Iron Mountain holds a 0.3% mindshare in BRS, compared to MSP360’s 0.4% mindshare. Additionally, 100% of Iron Mountain users are willing to recommend the solution, compared to 100% of MSP360 users who would recommend it.

Iron Mountain Connect

Read 2 Iron Mountain Connect reviews

397 Views
304 Comparison Views

100% willing to recommend

MSP360 Backup

Read 15 MSP360 Backup reviews

859 Views
658 Comparison Views

100% willing to recommend

Iron Mountain Connect

MSP360 Backup

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 11, 2024

Iron Mountain Connect and MSP360 Backup are both robust data management solutions. Users indicate that while Iron Mountain Connect provides strong support and pricing, MSP360 Backup excels in features and is considered worth the price.

Features: Iron Mountain Connect users value its reliable data security, compliance features, and support. MSP360 Backup is noted for its flexible backup options, strong cloud integration, and comprehensive feature set.

Room for Improvement: Iron Mountain Connect users suggest enhancements in integration capabilities, navigation, and overall usability. MSP360 Backup users recommend improving customer support responsiveness, expanding third-party integrations, and enhancing usability.

Ease of Deployment and Customer Service: Iron Mountain Connect offers a smooth deployment process but has mixed reviews on customer service. MSP360 Backup is noted for its quick deployment times, high-quality customer support, and ease of use.

Pricing and ROI: Iron Mountain Connect is valued for its cost-effectiveness and good ROI. MSP360 Backup, while pricier, is seen as delivering superior ROI due to its extensive features. Despite higher costs, users believe MSP360 Backup provides better overall value.

To learn more, read our detailed Iron Mountain Connect vs. MSP360 Backup Report (Updated: March 2025).

Buyer's Guide

Iron Mountain Connect vs. MSP360 Backup

March 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Iron Mountain Connect

Ranking in Backup and Recovery

43rd

Average Rating

8.6

Reviews Sentiment

8.3

Number of Reviews

Ranking in other categories

No ranking in other categories

MSP360 Backup

Ranking in Backup and Recovery

57th

Average Rating

8.0

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Cloud Backup (44th), Disaster Recovery (DR) Software (26th), MSP Backup (3rd)

Mindshare comparison

As of March 2025, in the Backup and Recovery category, the mindshare of Iron Mountain Connect is 0.3%, up from 0.2% compared to the previous year. The mindshare of MSP360 Backup is 0.4%, down from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Backup and Recovery

Featured Reviews

Raj Bhaduri

Enterprise architect at Centrica

Good policies related to data

I primarily use it for various policies related to data, such as data retention, data deletion, and archiving policies. All policies can be set using this system The most valuable feature for me is the policy management capabilities. I would like to see more integration with different platforms,…

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CONRAD FORREST

President at MTS Consulting Group, Inc.

The solution provides the ability to backup all types of cloud drives, is inexpensive, and has decent support

MSP360 Backup provides the backup functionality, but we need to provide the storage component. We can use Azure, AWS, or another provider, but we need to choose the storage provider and create a bucket to store our data. The vendor is making changes to improve the functionality of the service and the separation of storage, but I would like to see more integration and a knowledge base of the tool. Currently trying to understand why the storage is separated and how to implement the storage properly is a challenge. Using the solution incurs additional charges for the device storage and backup which are not included in the service. Unlike other solutions such as Kohl which includes everything at one price. MSP360 Backup can be improved by adding inclusive pricing.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature for me is the policy management capabilities"

"Block level transfers have significantly reduced the amount of time for transfers over some other solutions"

"It has allowed me to implement a cost effective, highly configurable solution."

"The feature that I have found most valuable is its online backup capacity because you don't have to do an entire backup again and again, it just does whatever you type in, you type a, it goes a, you type b, it goes b. It doesn't take an entire site up again and again. So that incremental and bit by bit backup is important, it is a nice feature here."

"I was mainly concerned with cloud backups, OneDrive backups, consumer OneDrive, business OneDrive, Google backups, and SharePoint backups. The solution did a good job of the backup."

"The solution is easy to access and handles things efficiently."

"Provides connectivity to a lot of different cloud storage solutions."

"General ease of use and performance of the Windows version is the most valuable feature."

"One massive advantage of this solution, as compared to more enterprise products, is that no firewall changes are needed on the client's premises. For the product to back up from the client's premise to the cloud, it just needs port 8 and port 443, which are anyway always open. This was one of the things that made us decide to go with the product. It is very difficult to justify a firewall change for a small client who doesn't even know what a firewall is and how to maintain a firewall, or doesn't have anybody maintaining their firewall. You then have to maintain the firewall. MSP360 Backup takes away firewall change requirements, VPNs, or channels that are needed for the backup."

More MSP360 Backup pros

Cons

"I would like to see more integration with different platforms."

"Maybe implement an easier interface for basic users. For example, a set-up wizard with all the commonly used features as default."

"Using the solution incurs additional charges for the device storage and backup which are not included in the service."

"The Linux GUI leaves a lot to be desired. It lacks many of the features of the Windows version and is buggy, but it is still usable."

"The product could be more user-friendly."

"The interface feels like it is targeted for end users who typically are looking for an all-in-one integrated push button solution. It would be better if the interface had a beginner mode and an expert mode."

"They can add some production backup capabilities and the ability to do single instance back up. At the moment, it doesn't do deduplication on the standard backup. So, the issue is backing up PSG files for customers who have limited bandwidth. The other issue is that I don't like the implementation of the SQL backup. We do use SQL ourselves using a PowerShell script with the VDA tools as a module. That's how we back up. The rotation feature would be nice to have, but I know that they've got it on their dashboard or on their list to look at. They can also do a few tweaks to the dashboard. I would like the reporting capabilities on the portal to be much more granular. Normally, I export it to a text file, and then I run it through a pivot table in order to look at it from a cost-recovery point of view and to see when the backup last ran and if it was successful when it ran two or three days ago. Such a feature would work really well for my market. They can also add a cost-effective backup for Android and Apple cellphones. I've had one or two customers who were looking for this feature. I haven't found this functionality at the moment. I've been looking for a product that does that."

"The main improvement is that it should have GDPR compliance. That's the problematic point. They say they are GDPR compliant, but they are not."

"The initial setup is a little complex as it has to be done in the office and requires someone to come in and install the solution on your server, then configure the scheduling, backup pushing, and so on."

More MSP360 Backup cons

Pricing and Cost Advice

Information not available

"I rate the price of MSP360 Backup a seven out of ten."

"Its pricing needs improvement."

"The cost is pretty inexpensive. Around four to five dollars per device, per workstation on each server."

"We have a very good return on investment."

"MSP360 is vastly cheaper than its competitors and has almost all the same features."

"The solution is expensive."

"Pricing is reasonable although can be quite a large upfront cost."

"It includes a standard licensing fee. Once a year, there is a rebranding fee. The licensing costs are available on the internet for MSP360 Backup. There is a discount structure where if you have over 50 devices, you get a 50% discount. So, my cost is $2 a license per month."

More MSP360 Backup pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Computer Software Company

18%

Manufacturing Company

Construction Company

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Iron Mountain Connect?

The most valuable feature for me is the policy management capabilities

See all answers

What needs improvement with Iron Mountain Connect?

I would like to see more integration with different platforms, improved stability and security, better protection, more automation, and a more user-friendly experience.

See all answers

What is your primary use case for Iron Mountain Connect?

I primarily use it for various policies related to data, such as data retention, data deletion, and archiving policies. All policies can be set using this system.

See all answers

What do you like most about MSP360 Backup?

MSP360 Backup's most valuable feature is its backup interface.

See all answers

What is your experience regarding pricing and costs for MSP360 Backup?

I rate the price of MSP360 Backup a seven out of ten.

See all answers

What needs improvement with MSP360 Backup?

The product could be more user-friendly. Its pricing needs improvement as well.

See all answers

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Product Reports

Buyer's Guide

Backup and Recovery

March 2025

Download Iron Mountain Connect product report

Buyer's Guide

MSP360 Backup

March 2025

Download MSP360 Backup product report

Also Known As

No data available

Cloudberry Backup

Overview

Connected Accounting&ERP is a mid-range accounting program with single user and network editions for Macintosh and Windows operating systems. Connected can be shared concurrently by both Mac OS and Windows users on a single data file. Connected "Core Accounting" consists of the General Ledger, Accounts Receivable and Accounts Payable modules. Connected "Enterprise" builds on the Core Accounting aspects by adding powerful inventory, job costing, and currency additions. Pricing starts at $399.00.

Iron Mountain

MSP360 Backup is a comprehensive data protection solution designed for businesses of all sizes. It offers a wide range of features and capabilities to ensure the safety and security of critical data.

With support for various storage destinations, including local drives, network shares, and cloud storage providers, MSP360 Backup provides flexibility and scalability. It also offers advanced scheduling options, allowing users to automate backups based on specific time intervals or events.

The solution supports both full and incremental backups, minimizing storage requirements and optimizing backup speed. MSP360 Backup also includes built-in encryption and compression, ensuring data privacy and reducing storage costs. Additionally, it offers easy file and folder recovery, allowing users to quickly restore lost or corrupted data.

With its intuitive user interface and robust set of features, MSP360 Backup is a reliable and efficient solution for businesses looking to protect their valuable data.

MSP360

Sample Customers

University of La Verne

StratX

Buyer's Guide

Iron Mountain Connect vs. MSP360 Backup

March 2025

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