Jacada Intelligent Agent Engagement vs UiPath comparison

Jacada Intelligent Agent En...

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98% willing to recommend

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Executive Summary

We performed a comparison between Jacada Intelligent Agent Engagement and UiPath based on real PeerSpot user reviews.

Find out what your peers are saying about UiPath, Microsoft, Automation Anywhere and others in Robotic Process Automation (RPA).

To learn more, read our detailed Robotic Process Automation (RPA) Report (Updated: October 2024).

Robotic Process Automation (RPA)

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Helped 814,763 peers since 2012

Categories and Ranking

Jacada Intelligent Agent En...

Ranking in Robotic Process Automation (RPA)

47th

Average Rating

7.0

Number of Reviews

Ranking in other categories

No ranking in other categories

UiPath

Ranking in Robotic Process Automation (RPA)

1st

Average Rating

8.8

Reviews Sentiment

7.3

Number of Reviews

807

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of November 2024, in the Robotic Process Automation (RPA) category, the mindshare of Jacada Intelligent Agent Engagement is 0.1%, up from 0.1% compared to the previous year. The mindshare of UiPath is 26.5%, up from 26.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Robotic Process Automation (RPA)

Featured Reviews

Biswajit Mohanty

Senior Manager - RPA & Transition at FIS

Nov 5, 2020

Suitable for a small-scale business but not evolved enough for a large enterprise

The best thing with that Jacada is that they are a repository builder, which we use for our assessment to gauge and match screens. Jacada has evolved, but I'm not using the latest version. Technically we use our internal product more, which is iAutomate. We also use UiPath and Automation Anywhere…

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Michael-Peters

RPA Architect at Symrise

Oct 24, 2023

Improves accuracy and has the easiest interface and good scalability

Orchestrator needs an overhaul. They have added so many functions that it is sometimes quite hard to find the right settings. They have a tree hierarchy with the host and the tenant. Some settings you do on the host, and some settings you do on the tenant. You need to know at which level you are to find what you need. It all looks very same. The other thing that I have been telling them for years is the width of the activity. You cannot change the width. I do a lot of training to show something, and I constantly have to go into the advanced editor to show what is in there, but the big thing right now is Orchestrator.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The initial setup was fairly straightforward."

"Among the key features that I find quite helpful are Orchestrator support, Automation Hub, Process Mining, and Document Understanding..."

"The biggest benefit that we have from UiPath comes from using the API."

"The product saves time and effort so employees are spared wasting time on mundane tasks."

"We were looking at implementing most of the features. I don't look at it with a specific lens but try to understand where all the tools are and how they can best help us in each situation. I don't have a favorite tool but try to understand how to use each one in combination to give the utmost business value."

"The useability is very good - even for non-technical people."

"The return on investment is really good"

"The tech support that UiPath provides to the licensed user it is really helpful. There were some scenarios when my issue was resolved within 24 hours. Also, I like the constant updates that UiPath provided to us."

"The solution has freed up employee time. It depends on the process, however, if I had to take an average, it is probably freeing up one full-time person, which is eight hours. On a monthly basis, around 150 hours are saved for a medium process."

More UiPath pros

Cons

"They need to create a workflow system."

"Sometimes, UiPath support is like a lottery. They have many intelligent people who can get you what you need, but it depends on whether the person you're assigned knows the solution. It might be that they have so many customers and not enough staff. The ticket response times can be pretty slow."

"The machine learning and artificial intelligence components need to be enhanced and become more efficient."

"To improve this solution, there could be increased transparency over licensing and consistency regarding what it costs for on-prem and what it costs for the cloud."

"UiPath should take several steps forward to be prepared for this competition and create differentiation with capabilities that Microsoft does not have. The innovation within UiPath is going to be very, very crucial. However, the most important thing is clear the differentiation in the messaging."

"The should be more out-of-the-box models if UiPath keeps adding on."

"The pricing in our region has the potential for improvement."

"From a developer's point of view, my biggest struggle with UiPath is debugging."

"I had a problem with one thing, and that was exporting activities packages between the test server and the production server."

More UiPath cons

Pricing and Cost Advice

Information not available

"Right now we only have a couple of Studio licenses and a couple of bots, so we're at about $8,000 USD per year."

"Our license cost is reduced since we don't require any IT support."

"We got purchased the basic minimum package and it was around $35,000 USD, annually."

"The pricing is moderate."

"Costing and licensing were generally in line with expectations of this type of software."

"We license the use of the product on a yearly basis. The licensing we bought costs $7000 in 2019 for what we have in production. That is the cost of the license plus Studio."

"UiPath is quite expensive and whatever additional components you want to use will have additional costs."

"UiPath's licensing costs can be high, and to maximize their value, customers need a clear plan for utilization."

More UiPath pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Robotic Process Automation (RPA) solutions are best for your needs.

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814,763 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

No data available

Computer Software Company

16%

Financial Services Firm

15%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

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Best RPA tools for IBM iSeries

I can only speak to UiPath since that is the only RPA solution that I have used. I know that there are specific packages that you can integrate into your project that is specifically made to work w...

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RPA that Bots can run without centralized control?

Yes, Attended Bots which can run without centralized control Module. RPA Tools like Automation Anywhere, uiPath ,Power Automation they do support this.

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How do I choose between UiPath and Microsoft Power Automate?

Microsoft‌ ‌Power‌ ‌Automate‌ ‌is‌ ‌intuitive‌ ‌and‌ ‌easy‌ ‌to‌ ‌integrate‌ ‌and‌ ‌use.‌ ‌I‌ ‌like‌ ‌that‌ ‌there‌ ‌is‌ ‌no‌ ‌coding‌ ‌experience‌ ‌necessary,‌ ‌and‌ ‌appreciate‌ ‌the‌ ‌automated‌...

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Comparisons

Nintex RPA vs Jacada Intelligent Agent Engagement

Compared 100% of the time

More Jacada Intelligent Agent Engagement Competitors

Microsoft Power Automate vs UiPath

Compared 28% of the time

Blue Prism vs UiPath

Compared 15% of the time

Automation Anywhere vs UiPath

Compared 11% of the time

Robocorp vs UiPath

Compared 7% of the time

Pega Robotic Process Automation vs UiPath

Compared 6% of the time

More UiPath Competitors

Product Reports

Robotic Process Automation (RPA)

Download Jacada Intelligent Agent Engagement product report

Jacada Intelligent Agent Engagement report

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Jacada

Overview

While assisted service aptly describes the human-touch component, intelligent agent engagement more accurately describes the human-touch fueled with technology to drive improved operational efficiency. Intelligent agent engagement is about transforming complex agent desktops, a variety of channels (voice, chat, email, etc) and complex processes (troubleshooting, complicated products, regulatory) into an operationally efficient customer service experience.

UiPath is a user-friendly automation software that streamlines business processes by automating repetitive tasks. It offers extensive automation capabilities, seamless integration with other systems, and robust security measures.

Users appreciate its intuitive design, ease of use, and ability to automate complex workflows.

Its seamless integration with various applications ensures smooth data exchange and enhances workflow management, while strong security measures protect sensitive data and maintain compliance with industry standards.

Sample Customers

Humana, Turk Telekom, Leumi Card

1. Accenture 2. Deloitte 3. PwC 4. IBM 5. Capgemini 6. KPMG 7. Ernst & Young 8. Infosys 9. Cognizant 10. Wipro 11. Tata Consultancy Services 12. HCL Technologies 13. Genpact 14. Tech Mahindra 15. DXC Technology 16. Atos 17. NTT Data 18. CGI 19. L&T Infotech 20. Hexaware Technologies 21. Mindtree 22. Mphasis 23. Virtusa 24. Syntel 25. Zensar Technologies 26. WNS Global Services 27. Hexaware Technologies 28. Larsen & Toubro Infotech 29. Persistent Systems 30. QuEST Global 31. Sonata Software 32. Zensar Technologies

Robotic Process Automation (RPA)