Jacada Intelligent Agent Engagement vs UiPath comparison

"The initial setup was fairly straightforward."

"It's incredibly user-friendly, making it accessible even to non-developers."

"The most valuable feature is UiPath's integration with the AI chatbot for automating customer service in our web applications. We directly integrate ChatGPT to talk to the customer because it performs better than our old Python-based chatbot, which was really slow."

"I like the tie-ins to other languages. Being able to use Python, C#, and VB has been very valuable because I can get a more diverse developer skill set on my team. If somebody's interested in a particular language, I can push them in that direction. If they want to get more into C#, for example, we can do that."

"One feature that is particularly very likable is the My Workspace option under the Orchestrator menu. We can easily arrange and/or segregate all the folders there. The My Workspace option has been a very big positive for me. I've been able to streamline my work and do structured work with this My Workspace option."

"Eight to nine times out of ten, if I have a question or I'm stuck, I can go to the forums and I can find experts or I can find YouTube videos and I can talk to other people."

"UiPath Studio's UI automation activities help me in easily developing automation. It is difficult for RPA developers to write complex code because no one knows everything about all automation areas. For UI automation, it is not mandatory for a developer to know how to write the code for the element on the screen that needs to be clicked or typed into. The UI automation packages of UiPath provide built-in activities, and developers can directly drag and drop and indicate the element on the screen that needs to be clicked or typed into."

"In health care, everything is still on paper. People still fax papers to each other. Doctors have a sheet of paper or a packet of information about a patient that they can't read quickly. UiPath's Document Understanding lets doctors get a document that's already processed, and they can ask it questions."

"I like the low-code/no-code approach and the graphical interface. Among all the RPA tools, UiPath is the one with the easiest interface."

"They need to create a workflow system."

"The only concern is it's a bit tough to understand the first time, and you have to invest in the technical improvement of your team in general."

"If a bot is going to save four to six onshore resources, at least one offshore resource is needed to support it... A lot of bots are highly sensitive. Even the slightest change in screen behavior or a small change in the process and, many times, they are not intelligent enough to run on their own. That means there is a high dependence on the support team. Automation software providers need to improve on this."

"What needs some improvement in UiPath is its Document Understanding functionality. It should be simplified because, right now, it's a little complicated to use, as you have to give it data or details, so in the future, I hope that could be improved."

"I would like to see improved support and cost management for advanced certification."

"More industry-specific training and information would be highly valuable to us."

"When we have to capture some text from our invoices and from our notes and do some manual work, sometimes the tool doesn't extract the data in a precise way."

"I faced a problem when a new version of UiPath Studio didn't work with an older version of the packages that were part of our project. The problem is that when I have to change something just a bit, I actually have to rebuild the automation with new versions of these libraries. There is no backward compatibility."

"We experienced some performance issues because our libraries are growing and we experience crashes from time to time."

"The licensing is too expensive. It is not a cheap product. We constantly have to build business cases where we have to justify our existence as an RPA team."

"One area that is challenging for me is tracking licenses. It would help to have a license dashboard so that we would know how many licenses have been allocated, who they're allocated to, and when they were last used. Right now, to gather that information, I have to go to four different screens in UiPath..."

"UiPath is more expensive than Automation Anywhere."

"It is cost-effective and has an affordable price."

"UiPath's cost is moderate."

"In comparison to Power Automate, UiPath's price is a little bit high. The Community edition of UiPath Studio is free. If you want to learn something or develop a process, you can install the Community edition of UiPath Studio."

"They have to reduce the price a little bit for basic users, startups, and small companies."

"Over and above the subscription fees, we're paying probably $51,000 a year right now."