Jacada Intelligent Agent Engagement vs UiPath comparison

Jacada Intelligent Agent En...

Read 815 UiPath reviews

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97% willing to recommend

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Executive Summary

We performed a comparison between Jacada Intelligent Agent Engagement and UiPath based on real PeerSpot user reviews.

Find out what your peers are saying about UiPath, Microsoft, Automation Anywhere and others in Robotic Process Automation (RPA).

To learn more, read our detailed Robotic Process Automation (RPA) Report (Updated: November 2024).

Robotic Process Automation (RPA)

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Helped 824,053 peers since 2012

Categories and Ranking

Jacada Intelligent Agent En...

Ranking in Robotic Process Automation (RPA)

47th

Average Rating

7.0

Reviews Sentiment

5.7

Number of Reviews

Ranking in other categories

No ranking in other categories

UiPath

Ranking in Robotic Process Automation (RPA)

1st

Average Rating

8.8

Reviews Sentiment

7.1

Number of Reviews

815

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of December 2024, in the Robotic Process Automation (RPA) category, the mindshare of Jacada Intelligent Agent Engagement is 0.1%, up from 0.1% compared to the previous year. The mindshare of UiPath is 26.4%, up from 25.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Robotic Process Automation (RPA)

Featured Reviews

Biswajit Mohanty

Senior Manager - RPA & Transition at FIS

Suitable for a small-scale business but not evolved enough for a large enterprise

The best thing with that Jacada is that they are a repository builder, which we use for our assessment to gauge and match screens. Jacada has evolved, but I'm not using the latest version. Technically we use our internal product more, which is iAutomate. We also use UiPath and Automation Anywhere…

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NicolasSandros

Director of Data ANI at Freudenberg Sealing Technologies

Has a lot of use cases, great automation capabilities, and helpful support

I'd rate the initial setup eight out of ten. It's pretty easy to implement. We use Azure Virtual Machines to deploy the robots and usually use a lot of the Azure services in conjunction with the robots. The cloud is on UiPath's automation cloud. That's where we have our servers - to manage the robust deployed data on multiple virtual machines. In terms of maintenance, there are always releases and updates, and then you can usually design your own robots to watch over the other robots, which is really interesting. You have the flexibility to make your own monitoring; if it sees something wrong, you can enter a ticket and then dispatch it to the support team to respond to it. My whole developer team is involved in maintenance; however, I have specific support team members. There's 28 developers and seven support team members in that group.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The initial setup was fairly straightforward."

"The training available in UiPath is really awesome and the material makes you automation-ready so that one can work on real-time projects."

"The speed that in which it can be deployed is something I really like because that cuts down on delivery times. I also like the ease of use. In addition, I like the fact that we can program our own .NET to plug into it and there are APIs for multiple different solutions..."

"AI is a good feature. I am looking forward to that making life easier. It has enabled us to automate more processes. Based on the requirement, chat can hand over the process and we can kick off that bot to do the job. If someone has a problem with a ticket or with a schedule, they can connect to the schedule department or schedule bot."

"UiPath has helped us with compliance-related tasks. These tasks involve reviewing various systems and taking screenshots to get proof of compliance. It's a costly process that can be mostly automated. The employee doesn't need to collect all the proofs; they just have to check if they are correct. For example, they must verify that the referenced time stamp is correct."

"The speed is much better because we're doing it on the cloud. With other solutions there were network problems, but in UiPath I have found that network connectivity is much stronger when transferring data from the back end to the front end. It is much faster."

"I like the UiPath Orchestrator. The Marketplace is also helpful because there are pre-built automations we can use."

"Orchestrator and features such as Queues Triggers are helpful in monitoring the ports and looking after the performance."

"They are providing an architecture that is really amazing."

More UiPath pros

Cons

"They need to create a workflow system."

"They can improve integration with other types of systems by giving us more connectors. That would mean UiPath would work natively with more applications. With that done, they will have built a fantastic solution."

"We sometimes struggle trying to figure out what kind of a bot we need to use for what kind of work, and it would be nice to have more clarity on this."

"Going forward, I would like to see more stability in the robots. When I create a robot, then I want it to work for quite some period of time. I've had some situations, where things will update, change, and the robot is broken. Part of this is making a more stable implementation easier."

"Overall, it should be a much simpler process to move a process from Studio to production, specifically as an attended Robot."

"When you're nesting certain workflows, it can get a little complicated as you start getting deeper."

"Integration is an area for improvement. I still encounter issues with it, like getting errors when I try to use a connection."

"They're spending a lot of time and effort on unstructured documents or core quality documents. Sometimes things don't pick up right away, however, it is my understanding that they're working on it, and it has improved tremendously."

"Insights is a little clumsy. StudioX is a great start but needs more functionality. They should bring the document understanding into StudioX and make it go a little bit further. There's a pretty clear point at which you really need to switch over to Studio, but in the case of some of our citizen developers, they'd like to stay in StudioX. They just need more features."

More UiPath cons

Pricing and Cost Advice

Information not available

"It costs much less and it does much more than the competitors' solutions."

"The cost is on the higher side."

"UiPath is a pretty expensive tool compared to what the market offers, including open-source alternatives that can do similar things."

"The cost of UiPath is reasonable."

"It's the same as what you would see on any of their list prices. There is also a corporate discount because of scale. Overall, we think it was a competitive price offering. They were the cheapest out of the three, so that's why we went with them."

"UiPath has more costly licenses than Automation Anywhere and, of course, Power Automate."

"The cost of UiPath is justified for organizations with many use cases but not for one or two use cases."

"The downside of UiPath is always the price because it's the most expensive platform. However, it is the fastest and most reliable."

More UiPath pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Robotic Process Automation (RPA) solutions are best for your needs.

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824,053 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

No data available

Computer Software Company

16%

Financial Services Firm

15%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

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Best RPA tools for IBM iSeries

I can only speak to UiPath since that is the only RPA solution that I have used. I know that there are specific packages that you can integrate into your project that is specifically made to work w...

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RPA that Bots can run without centralized control?

Yes, Attended Bots which can run without centralized control Module. RPA Tools like Automation Anywhere, uiPath ,Power Automation they do support this.

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How do I choose between UiPath and Microsoft Power Automate?

Microsoft‌ ‌Power‌ ‌Automate‌ ‌is‌ ‌intuitive‌ ‌and‌ ‌easy‌ ‌to‌ ‌integrate‌ ‌and‌ ‌use.‌ ‌I‌ ‌like‌ ‌that‌ ‌there‌ ‌is‌ ‌no‌ ‌coding‌ ‌experience‌ ‌necessary,‌ ‌and‌ ‌appreciate‌ ‌the‌ ‌automated‌...

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Comparisons

Nintex RPA vs Jacada Intelligent Agent Engagement

Compared 100% of the time

More Jacada Intelligent Agent Engagement Competitors

Microsoft Power Automate vs UiPath

Compared 28% of the time

Blue Prism vs UiPath

Compared 15% of the time

Automation Anywhere vs UiPath

Compared 11% of the time

Robocorp vs UiPath

Compared 6% of the time

Pega Robotic Process Automation vs UiPath

Compared 6% of the time

More UiPath Competitors

Product Reports

Robotic Process Automation (RPA)

Download Jacada Intelligent Agent Engagement product report

Jacada Intelligent Agent Engagement report

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Jacada

Overview

While assisted service aptly describes the human-touch component, intelligent agent engagement more accurately describes the human-touch fueled with technology to drive improved operational efficiency. Intelligent agent engagement is about transforming complex agent desktops, a variety of channels (voice, chat, email, etc) and complex processes (troubleshooting, complicated products, regulatory) into an operationally efficient customer service experience.

UiPath is a user-friendly automation software that streamlines business processes by automating repetitive tasks. It offers extensive automation capabilities, seamless integration with other systems, and robust security measures.

Users appreciate its intuitive design, ease of use, and ability to automate complex workflows.

Its seamless integration with various applications ensures smooth data exchange and enhances workflow management, while strong security measures protect sensitive data and maintain compliance with industry standards.

Sample Customers

Humana, Turk Telekom, Leumi Card

1. Accenture 2. Deloitte 3. PwC 4. IBM 5. Capgemini 6. KPMG 7. Ernst & Young 8. Infosys 9. Cognizant 10. Wipro 11. Tata Consultancy Services 12. HCL Technologies 13. Genpact 14. Tech Mahindra 15. DXC Technology 16. Atos 17. NTT Data 18. CGI 19. L&T Infotech 20. Hexaware Technologies 21. Mindtree 22. Mphasis 23. Virtusa 24. Syntel 25. Zensar Technologies 26. WNS Global Services 27. Hexaware Technologies 28. Larsen & Toubro Infotech 29. Persistent Systems 30. QuEST Global 31. Sonata Software 32. Zensar Technologies

Robotic Process Automation (RPA)