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Jacada WorkSpace vs Salesforce Service Cloud comparison

Jacada and Salesforce are both solutions in the CRM Customer Engagement Centers category. Jacada is ranked #17, while Salesforce is ranked #2 with an average rating of 8.4. Jacada holds a 0.3% mindshare in CCEC, compared to Salesforce’s 18.2% mindshare. Additionally, 96% of Salesforce users are willing to recommend the solution.
Jacada WorkSpace
  • 21 Views
  • 14 Comparison Views
Salesforce Service Cloud
Read 51 Salesforce Service Cloud reviews
  • 490 Views
  • 402 Comparison Views
96% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between Jacada WorkSpace and Salesforce Service Cloud based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, Salesforce, Oracle and others in CRM Customer Engagement Centers.

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To learn more, read our detailed CRM Customer Engagement Centers Report (Updated: October 2024).
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CRM Customer Engagement Centers
October 2024
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Helped 814,649 peers since 2012
 

Categories and Ranking

Jacada WorkSpace
Ranking in CRM Customer Engagement Centers
17th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
Workforce Engagement Management (26th)
Salesforce Service Cloud
Ranking in CRM Customer Engagement Centers
2nd
Average Rating
8.4
Number of Reviews
51
Ranking in other categories
Help Desk Software (5th), Knowledge Management Software (3rd), IT Alerting and Incident Management (6th)
 

Mindshare comparison

As of November 2024, in the CRM Customer Engagement Centers category, the mindshare of Jacada WorkSpace is 0.3%, down from 0.8% compared to the previous year. The mindshare of Salesforce Service Cloud is 18.2%, up from 17.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM Customer Engagement Centers
 

Featured Reviews

Use Jacada WorkSpace?
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ChanchalSaxena - PeerSpot reviewer
Jan 3, 2024
High scalability with good plugins and excellent customer visibility
The Primary objectives of our solution are to improve the customer experience, improve process efficiency, and eliminate the wasted costs involved in business operations. For example, we're focusing more on the improvement of DIY (Do it Yourself). The call load reduces the need for visits by…
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pricing and Cost Advice

Information not available
"The product is expensive. There is a need to make yearly payments towards the licensing costs attached to the product."
"Salesforce Service Cloud is expensive. I worked with ExactTarget over five years ago, and it was quite pricey then. Not everyone could afford it. Salesforce has different tiers for different kinds of users. It's expensive considering their features and services, but they offer best-in-class solutions."
"The tool is pretty expensive."
"Salesforce Service Cloud is a highly expensive solution"
"The solution is priced at 50 dollars a month per user."
"We pay a yearly licensing fee for Salesforce Service Cloud, which is expensive."
"Only enterprise businesses can afford the solution, and small companies cannot afford it."
"I believe that in our country, Colombia, we utilize this platform for the Latin American region. In terms of expenses, it's somewhat higher compared to other products. I would rate it as expensive and nine out of ten."
More Salesforce Service Cloud pricing and cost advice
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814,649 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
No data available
Financial Services Firm
16%
Educational Organization
16%
Computer Software Company
15%
Manufacturing Company
11%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

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What is your experience regarding pricing and costs for Salesforce Service Cloud?
Salesforce Service Cloud is a bit expensive.
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What needs improvement with Salesforce Service Cloud?
Reporting could be improved.
See all answers
What is your primary use case for Salesforce Service Cloud?
I use Salesforce as a CRM to pull data, update business opportunities, and support the sales team. I query the data through Snowflake or HANA using Tableau for analysis and market expectations.
See all answers
 

Comparisons

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Compared 11% of the time
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More Salesforce Service Cloud Competitors
 

Product Reports

Buyer's Guide
Workforce Engagement Management
October 2024
Jacada WorkSpace reportDownload Jacada WorkSpace product report
Buyer's Guide
Salesforce Service Cloud
October 2024
Salesforce Service Cloud reportDownload Salesforce Service Cloud product report
 

Also Known As

WorkSpace
Service Cloud
 

Learn More

Jacada
Salesforce
 

Overview

With workspace.com you can create a traceability matrix with the touch of a button, quickly verify the fulfillment of requirements, catalog stakeholder feedback, publish documentation, convert requirements to test cases, manage change requests and much more. Workspace.com is available online and on-premise. A free version is available. Signup today.

Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.

 

Sample Customers

Telefonica, Kabel Deutschland, Lillian Vernon
Stanley Black & Decker, Coca-Cola, Activision, Wells Fargo, Spotify, Aldo, Philips, The Red Cross, Blue Shield of California, Sprouts Farmers Market, Direct Energy Solar, Inspirato, Kiva
Buyer's Guide
CRM Customer Engagement Centers
October 2024
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Find out what your peers are saying about Microsoft, Salesforce, Oracle and others in CRM Customer Engagement Centers. Updated: October 2024.
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814,649 professionals have used our research since 2012.
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We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.