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Jira vs Zoho Projects comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 19, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.0
Jira users report satisfaction with its cost-effectiveness, efficiency improvements, and quick ROI despite plugin challenges and difficulties quantifying ROI.
Sentiment score
7.7
Zoho Projects boosts profits by 50%, offers productivity and visibility gains, with valuable time savings and streamlined processes.
It's always hard to measure ROI precisely, but overall, the development time usually pays off within a year through efficiency gains.
It has helped me streamline processes by using my SOPs and Zoho for improvement.
 

Customer Service

Sentiment score
6.7
Jira's self-service support is aided by documentation and forums, though response times vary when escalations need direct contact.
Sentiment score
6.7
Zoho Projects' customer service is mixed, praised for responsiveness but hindered by language barriers and telephone support issues.
Jira's customer support is one of the best I have ever dealt with because they respond quickly.
I did not face any issues with stability or upgrades.
They are just a chat away, and there is typically a dedicated person or two handling my account.
 

Scalability Issues

Sentiment score
7.3
Jira is scalable and integrates well, but flexibility and customizations can impact scalability, affecting cost-effectiveness and performance.
Sentiment score
8.3
Zoho Projects is praised for scalability and flexibility, effectively serving small to large teams and diverse projects.
Scalability for Jira is great, and it handles growth easily from 100 to thousands.
 

Stability Issues

Sentiment score
7.6
Jira is highly stable, with few issues often linked to user infrastructure, upgrades, or customizations, and cloud stability strong.
Sentiment score
7.9
Zoho Projects is highly stable with few issues; occasional glitches and downtime are often due to cloud-related factors.
Changes sometimes don't reflect.
 

Room For Improvement

Jira requires improvement in customization, usability, integration, and performance, while users seek better training resources for seamless experiences.
Zoho Projects needs improved integration, user interface, mobile functionality, and support, with enhanced collaboration, analytics, security, and customization.
Focus more on improving API integration and automation tools, not just the design.
To improve Jira, maybe some AI features could be added.
Providing small bite-sized instructional videos, like how to create a bug, and customizable help icons would be beneficial.
Managing multiple projects in the project presents challenges.
 

Setup Cost

Jira pricing increases with user count and plugins, offering competitive rates but rising costs for larger enterprises.
Zoho Projects is a cost-effective project management tool, with competitive pricing and value through the Zoho One license.
Even if only five people from your team use a financial plugin, you still pay for all 100 seats.
Initially, it was an affordable option for early adopters, but the price has risen four to five times.
Zoho Projects is considered cheap compared to Google and Microsoft services.
 

Valuable Features

Jira is praised for its user-friendly interface, customization, integrations, agile support, and features enhancing productivity and collaboration.
Zoho Projects provides an integrated, customizable, and user-friendly platform with excellent collaboration, automation, and tracking features, boosting productivity.
You can build your own workflows and make it work exactly the way your team needs and integrate it with almost every third-party software.
Its integration with Zoho Docs and features like creating a Wiki and the ability to co-author documents without performance constraints are valuable.
The collaboration tools within Zoho Projects are good.
 

Categories and Ranking

Jira
Ranking in Project Management Software
1st
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
276
Ranking in other categories
Application Lifecycle Management (ALM) Suites (1st), Application Requirements Management (1st)
Zoho Projects
Ranking in Project Management Software
13th
Average Rating
8.2
Reviews Sentiment
7.4
Number of Reviews
17
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2025, in the Project Management Software category, the mindshare of Jira is 7.5%, down from 8.1% compared to the previous year. The mindshare of Zoho Projects is 1.1%, down from 1.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Project Management Software Market Share Distribution
ProductMarket Share (%)
Jira7.5%
Zoho Projects1.1%
Other91.4%
Project Management Software
 

Featured Reviews

Nathan Akimoff - PeerSpot reviewer
Has customized workflows to fit internal processes and improved overall team organization
I don't have a particular customization or integration that's been especially valuable for my team, but I experienced integrating Jira and QuickBooks, which was very challenging, but it really impacted the efficiency of the whole company. I have been working with Jira for over 12 years, and I've seen it grow every year. It's a powerful product, but lately, I think Atlassian has been adding too many simplified features that look nice but don't offer the same level of flexibility, and made some fields not available through the API, which is kind of frustrating. If I could make one suggestion, it would be to focus more on improving API integration and automation tools, not just the design.
Sainath Racherla - PeerSpot reviewer
Project coordination has improved with excellent integration and support, though more comprehensive training and version control are needed
The adaptation process can be enhanced with training sessions and templates. There is potential for improvement in version control, particularly in integration with Zoho Docs. Providing small bite-sized instructional videos, like how to create a bug, and customizable help icons would be beneficial. Additionally, I should be able to cross-link bugs between projects.
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Top Industries

By visitors reading reviews
Manufacturing Company
17%
Financial Services Firm
11%
Computer Software Company
10%
Government
8%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business104
Midsize Enterprise56
Large Enterprise149
By reviewers
Company SizeCount
Small Business15
Midsize Enterprise1
Large Enterprise1
 

Questions from the Community

Is Jira better or would you go with Micro Focus ALM Octane?
Hi Netanya, Basically , it all depends on the use cases for your environment and the business needs. Hope the below data may be relevant to you for identifying your needs and deciding on the approp...
Which is better - Jira or Microsoft Azure DevOps?
Jira is a great centralized tool for just about everything, from local team management to keeping track of products and work logs. It is easy to implement and navigate, and it is stable and scalabl...
What is your experience regarding pricing and costs for Jira?
We operate under a nonlimited license with Jira, allowing a number of users to access it with a single enterprise license.
What do you like most about Zoho Projects?
While integrating a voice solution with Zoho Projects, the focus was on creating a unified interface for voice and customer engagement across various platforms like Facebook, social media, and emai...
What needs improvement with Zoho Projects?
At the portfolio management level, Zoho Projects has some issues. Managing multiple projects in the project presents challenges.
What is your primary use case for Zoho Projects?
I use Zoho Projects ( /products/zoho-projects-reviews ) for managing the routine management of projects and for sharing with my colleagues.
 

Comparisons

 

Also Known As

Jira Software
No data available
 

Overview

 

Sample Customers

Square, Nasa, eBay, Cisco, SalesForce, Adobe, BNP Paribas, BMW and LinkedIn, Pfizer, Citi.
Intel, Jaguar, PWC, Yatra, Yale, Timex
Find out what your peers are saying about Jira vs. Zoho Projects and other solutions. Updated: September 2025.
871,408 professionals have used our research since 2012.