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Jira vs Zoho Projects comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 19, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.3
Jira enhances efficiency and productivity, offering quick ROI and integration, though opinions on updates and support are mixed.
Sentiment score
7.7
Zoho Projects enhanced project visibility and productivity, improving project delivery and time efficiency, despite modest monetary savings.
It has helped me streamline processes by using my SOPs and Zoho for improvement.
 

Customer Service

Sentiment score
6.7
Atlassian's documentation and forums often suffice, but customer support has mixed reviews on responsiveness and problem-solving effectiveness.
Sentiment score
6.5
Zoho Projects support has mixed reviews, with email and chat praised, but phone support needs improvement.
They are just a chat away, and there is typically a dedicated person or two handling my account.
 

Scalability Issues

Sentiment score
7.3
Jira is scalable with planning, though some face performance issues and integration concerns as demands grow.
Sentiment score
8.2
Zoho Projects is highly scalable, adaptable for various team sizes, but may need improvements for larger projects.
 

Stability Issues

Sentiment score
7.6
Jira is praised for its stability and performance, with occasional issues mostly related to server setups or customizations.
Sentiment score
7.8
Zoho Projects is reliable and stable, rated highly by users, though occasional glitches and desired enhancements are noted.
Changes sometimes don't reflect.
 

Room For Improvement

Jira's complex interface, limited features, and high costs hinder usability, requiring improvements in performance, integration, and customization.
Zoho Projects needs UI simplicity, enhanced integrations, better support, improved mobile features, custom reporting, and more robust onboarding.
Providing small bite-sized instructional videos, like how to create a bug, and customizable help icons would be beneficial.
 

Setup Cost

Jira offers flexible, moderately priced licensing with subscription options, but costs can rise with plugins and large deployments.
Zoho Projects is a cost-effective project management tool with competitive pricing, offering great value and integration under Zoho One.
Initially, it was an affordable option for early adopters, but the price has risen four to five times.
 

Valuable Features

Jira provides robust project management, Agile support, and integrations, enhancing team collaboration with customizable workflows and a user-friendly interface.
Zoho Projects offers a scalable, cost-effective platform with seamless CRM integration, customization, and robust time-tracking and reporting features.
Its integration with Zoho Docs and features like creating a Wiki and the ability to co-author documents without performance constraints are valuable.
 

Categories and Ranking

Jira
Ranking in Project Management Software
2nd
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
274
Ranking in other categories
Application Lifecycle Management (ALM) Suites (1st), Application Requirements Management (2nd)
Zoho Projects
Ranking in Project Management Software
15th
Average Rating
8.0
Reviews Sentiment
7.4
Number of Reviews
16
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of March 2025, in the Project Management Software category, the mindshare of Jira is 8.9%, up from 9.0% compared to the previous year. The mindshare of Zoho Projects is 1.3%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Project Management Software
 

Featured Reviews

Saroj Ekka - PeerSpot reviewer
Offers good repository integration, sprint board and easy to set up
There are some features and reports we need that are not there. For example, if I have to find out the capacity of the current sprint by user and compare it with the previous sprint, that visibility isn't there. We can know the capacity and what happened with the whole sprint, but not for an individual person to see where it's falling and how it's tracking. Report and analytics capabilities are important for a product manager. That visibility is important, so we use Jira. Some of the features are there, and I use my own Excels or other data things to compensate for that.
Sainath Racherla - PeerSpot reviewer
Project coordination has improved with excellent integration and support, though more comprehensive training and version control are needed
The adaptation process can be enhanced with training sessions and templates. There is potential for improvement in version control, particularly in integration with Zoho Docs. Providing small bite-sized instructional videos, like how to create a bug, and customizable help icons would be beneficial. Additionally, I should be able to cross-link bugs between projects.
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Top Industries

By visitors reading reviews
Educational Organization
53%
Manufacturing Company
8%
Financial Services Firm
6%
Computer Software Company
5%
Educational Organization
82%
Manufacturing Company
3%
Financial Services Firm
2%
Comms Service Provider
1%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Is Jira better or would you go with Micro Focus ALM Octane?
Hi Netanya, Basically , it all depends on the use cases for your environment and the business needs. Hope the below data may be relevant to you for identifying your needs and deciding on the approp...
Which is better - Jira or Microsoft Azure DevOps?
Jira is a great centralized tool for just about everything, from local team management to keeping track of products and work logs. It is easy to implement and navigate, and it is stable and scalabl...
What is your experience regarding pricing and costs for Jira?
We operate under a nonlimited license with Jira, allowing a number of users to access it with a single enterprise license.
What do you like most about Zoho Projects?
While integrating a voice solution with Zoho Projects, the focus was on creating a unified interface for voice and customer engagement across various platforms like Facebook, social media, and emai...
What needs improvement with Zoho Projects?
The adaptation process can be enhanced with training sessions and templates. There is potential for improvement in version control, particularly in integration with Zoho Docs. Providing small bite-...
What is your primary use case for Zoho Projects?
The main purpose of using Zoho Projects is for coordinating projects, with a primary focus on bug and defect management.
 

Comparisons

 

Also Known As

Jira Software
No data available
 

Overview

 

Sample Customers

Square, Nasa, eBay, Cisco, SalesForce, Adobe, BNP Paribas, BMW and LinkedIn, Pfizer, Citi.
Intel, Jaguar, PWC, Yatra, Yale, Timex
Find out what your peers are saying about Jira vs. Zoho Projects and other solutions. Updated: March 2025.
842,296 professionals have used our research since 2012.