Try our new research platform with insights from 80,000+ expert users

Kaseya VSA vs SolarWinds NPM comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.7
Kaseya VSA was praised for its adaptability, improving efficiency and reducing costs, especially valuable for remote operations.
Sentiment score
7.4
SolarWinds NPM delivers quick ROI with cost savings, enhanced efficiency, and improved network visibility for proactive management and profitability.
The return on investment is significant as the solution effectively reduces costs while being worth its expense.
 

Customer Service

Sentiment score
5.6
Kaseya VSA customer support is mixed, with varying response times and quality, but generally knowledgeable technical assistance.
Sentiment score
6.9
SolarWinds NPM's support is knowledgeable but faces issues in response speed, sales tactics, and customization support options.
They have good technical support.
We had contact with SolarWinds regarding the implementation, and they were helpful.
 

Scalability Issues

Sentiment score
7.2
Kaseya VSA is highly scalable and effective for various company sizes, with occasional performance issues at very high endpoint counts.
Sentiment score
6.9
SolarWinds NPM is scalable and adaptable, with flexible deployments but may need dedicated hardware for optimal performance.
SolarWinds NPM is scalable and effective in handling large network infrastructures.
 

Stability Issues

Sentiment score
6.7
Kaseya VSA is generally stable but faces issues like patching unreliability, connectivity problems, and possible unresponsiveness in the SaaS version.
Sentiment score
7.5
Properly managed SolarWinds NPM is stable, with fewer issues in updated versions, relying on infrastructure planning and resource allocation.
 

Room For Improvement

Kaseya VSA requires improvements in patch deployment, interface usability, technical support, security, mobile management, Mac support, automation, and remote control.
SolarWinds NPM faces challenges with accuracy, user interface, scalability, support, stability, resource use, and pricing concerns.
SolarWinds needs to upscale on observability and add full-fledged observability features, including security features.
 

Setup Cost

Kaseya VSA's pricing is competitive with discounts available, though some find it costly and contracts restrictive.
SolarWinds NPM offers competitive pricing but can be costly; complex licensing and additional fees may impact smaller businesses.
Pricing-wise, SolarWinds NPM is more expensive than PRTG.
The solution is considered expensive.
 

Valuable Features

Kaseya VSA excels in remote management, automation, monitoring, and supports Apple devices, offering configurable and user-friendly features.
SolarWinds NPM offers easy deployment, intuitive monitoring, customizable dashboards, multi-vendor support, scalability, and community-driven enhancements for proactive management.
SolarWinds NPM has specific modules for monitoring different network capabilities, which provides rich features for carrying out specific tasks.
The most valuable feature for us is the database performance analyzer, which we use a lot.
 

Categories and Ranking

Kaseya VSA
Average Rating
7.8
Reviews Sentiment
4.6
Number of Reviews
31
Ranking in other categories
Remote Monitoring and Management (RMM) (2nd), Patch Management (6th)
SolarWinds NPM
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
157
Ranking in other categories
Network Monitoring Software (4th), IT Infrastructure Monitoring (4th), Cloud Monitoring Software (6th)
 

Mindshare comparison

While both are Systems Management solutions, they serve different purposes. Kaseya VSA is designed for Remote Monitoring and Management (RMM) and holds a mindshare of 7.8%, down 10.4% compared to last year.
SolarWinds NPM, on the other hand, focuses on Network Monitoring Software, holds 5.2% mindshare, down 6.1% since last year.
Remote Monitoring and Management (RMM)
Network Monitoring Software
 

Featured Reviews

Ben Blissett - PeerSpot reviewer
Broken from the beginning and never functioned as anticipated
They had a major issue that resulted at one point (the straw that broke the camel's back for us, although we'd been fighting with support for months by that point in time) in which every Kaseya VSA customer was offline for two weeks. This vulnerability pushed us over the edge. It never functioned as intended. If it functioned as it was supposed to, it would've been fantastic. However, the previous solution we used just performed reliably and so much better. I can't say that there was anything positive about my experience. The intent of the software, other than integrations, is to be able to just make an anytime secure direct connection to an endpoint. However, whenever we would connect, at least half the time, it would not record keystrokes properly, no matter what system we connected from. So if you're trying to enter a password, there'd be 2-3 seconds' latency in the response and then it would just spew out a bunch of letters and numbers you didn't type in. You would just try, try, try again to type in something, and just half the time it worked, half the time it didn't. If you brought up more than three or four endpoints simultaneously, it never worked. It was a major point of contention for us. For us, at least, it just didn't work. It just was broken. Scripting didn't fire, reports didn't come back, and monitoring wasn't there. A server goes down or a router goes offline, no notification. Stuff like that. Bush league.
MohitKumar - PeerSpot reviewer
High-level, comprehensive, and proactive monitoring in a user-friendly interface
The solution needs to integrate with additional SDN technologies that are part of the hyper market. The solution supports many vendors by default and just included Meraki SDN with the new release, but continued expansion is important. We created a custom method to pair with unsupported vendors but that can produce a lag in performance so future releases should expand SDN support. The solution does a good job of automating features but could expand that even more.
report
Use our free recommendation engine to learn which Remote Monitoring and Management (RMM) solutions are best for your needs.
825,399 professionals have used our research since 2012.
 

Comparison Review

it_user174738 - PeerSpot reviewer
May 31, 2015
Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor
I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…
 

Top Industries

By visitors reading reviews
Computer Software Company
15%
Non Profit
6%
Manufacturing Company
6%
Educational Organization
6%
Educational Organization
57%
Computer Software Company
6%
Manufacturing Company
5%
Financial Services Firm
4%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Kaseya VSA?
The most valuable feature of Kaseya VSA is the ability to control laptops remotely.
What needs improvement with Kaseya VSA?
One area that could be improved is the documentation, which often contains errors that prevent you from following along, especially during migrations.
What is your primary use case for Kaseya VSA?
We use the solution as a remote control tool to help clients.
What is the best network monitoring software for large enterprises?
It actually depends on the exact purpose or kind of devices (network devices, servers, something else). Some tools are better for only network devices while others are better for a cloud monitoring...
What is the best network monitoring software for large enterprises?
We are partners with SolarWinds and we sell a lot of Network management to large enterprises also because of scalability, products like Network Performance Monitor & Netflow Traffic Analyzer ar...
 

Comparisons

 

Also Known As

No data available
Solarwinds Network Performance Monitor, SolarWinds Network Bandwidth Analyzer
 

Learn More

 

Overview

 

Sample Customers

Sage UK, MSP, CodeBlue Ltd, Connect Work Place Solutions, All Covered, 501cTech, Chairo Christian School, Green Duck
Microsoft, Federal Express, Hewlett-Packard, and MasterCard
Find out what your peers are saying about NinjaOne, Kaseya, Atera and others in Remote Monitoring and Management (RMM). Updated: December 2024.
825,399 professionals have used our research since 2012.