We performed a comparison between Kaseya VSA and TeamViewer based on real PeerSpot user reviews.
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM)."The ease of access and ease of use was great."
"This solution is our RMM tool and we love the deployment features."
"The solution was scalable."
"Being able to connect to client computers without them necessarily needing to be there and being able to put in the patches and manage different information systems is valuable."
"The most valuable features of Kaseya VSA are remote control, live connect, and automation."
"The patch management and the remote support are very good, especially the remote support. There is a module built into the solution which allows remote control without necessarily interrupting the user. We could manage things in the background without them seeing or interacting with anything, which is a very useful feature."
"The remote management is quite good. Also, the patch management and service desk are great features of the solution."
"When compared to what we were previously using, one of the most appealing features is that it combines remote control, patch management, and software management into a single portal."
"It's a user-friendly product."
"I have been satisfied with TeamViewer overall."
"It's very beneficial and time effective on how we are able to provide quick support. We've quadrupled our effectiveness as an IT support because we have cut down all that unnecessary travel time, even between floors."
"The best feature is the remote access and being able to control another person's computer when you're showing them something, or teaching them how to do something during training, or fixing a problem they're having."
"TeamViewer has been one of the easiest, right off the bat products, that we have employed at the college. We have had no issues. It's been one of the easiest solutions to pick up."
"The most valuable feature of TeamViewer is its ease of use and beneficial remote access."
"It's pretty easy to use. Just key in an ID and password and connect. For meetings, just enter the meeting ID and connect."
"TeamViewer is a step ahead of solutions like, for example, AnyDesk."
"The user interface is somewhat outdated."
"I would like to see improved virtual infrastructure management."
"The way it is laid out can be improved. If it could be a little more intuitive, it might be a little bit easier. Sometimes, it is hard to find features because they're called something weird, or they're in an interesting location that you wouldn't have thought that they'd be in."
"It never functioned as intended."
"The response to bugs is slow and software improvement comes slowly too. The lack of response to our feature requests made it feel like they were going into a black hole. Additionally, when we encountered bugs or issues with the VSA, they were slow to respond to those too."
"It's very difficult to update the third-party software on every device."
"There is room for improvement in the remote control strengths."
"The deployment process could be better."
"If they could figure out a little better solution for the iOS stuff other than just a screen share, even though it's an Apple thing, and Apple doesn't like to give up control of their devices. If they ever got to that point, and I could manipulate an iPad or iPhone, that would be awesome. Since we have a bunch of iPad users who are struggling with doing different things, it would be nice to be able to just jump on and actually show them, "Here, do this, this, and this." Similar to what we do with the laptops, e.g. for training."
"TeamViewer could improve by having support for other operating systems, such as Linux."
"Some of the additional features, like the meeting stuff, is making it too cluttered."
"Support for mobile devices from Linux has been missing since the Native client was rolled out. This was a nice option, especially when trying to walk somebody who was struggling to understand something on their phone."
"The file transfer functionality crashes sometimes."
"The stability of TeamViewer is good, but it could be better."
"The performance could always be better."
"TeamViewer can improve by making the interface more user-friendly. It looks very basic, they can make it more modern and easy to use."
Kaseya VSA is ranked 2nd in Remote Monitoring and Management (RMM) with 29 reviews while TeamViewer is ranked 1st in Remote Access with 85 reviews. Kaseya VSA is rated 7.6, while TeamViewer is rated 8.6. The top reviewer of Kaseya VSA writes "Broken from the beginning and never functioned as anticipated". On the other hand, the top reviewer of TeamViewer writes "Solid cross-platform remote control, but with kludgy central management and some serious feature issues on macOS". Kaseya VSA is most compared with Microsoft Configuration Manager, ConnectWise Automate, NinjaOne, Microsoft Windows Server Update Services and Datto Remote Monitoring and Management, whereas TeamViewer is most compared with TeamViewer Tensor, Microsoft Remote Desktop Services, Parallels Access, ISL Online and BeyondTrust Remote Support.
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