Kaseya VSA vs TeamViewer comparison

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Kaseya VSA

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Executive Summary

We performed a comparison between Kaseya VSA and TeamViewer based on real PeerSpot user reviews.

Find out what your peers are saying about NinjaOne, Kaseya, Atera and others in Remote Monitoring and Management (RMM).

To learn more, read our detailed Remote Monitoring and Management (RMM) Report (Updated: February 2025).

Remote Monitoring and Management (RMM)

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Kaseya VSA

Average Rating

7.6

Reviews Sentiment

4.6

Number of Reviews

Ranking in other categories

Remote Monitoring and Management (RMM) (2nd), Patch Management (7th)

TeamViewer

Average Rating

8.6

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Virtual Meetings (6th), Remote Access (4th)

Mindshare comparison

Kaseya VSA and TeamViewer aren’t in the same category and serve different purposes. Kaseya VSA is designed for Remote Monitoring and Management (RMM) and holds a mindshare of 8.1%, down 10.1% compared to last year.
TeamViewer, on the other hand, focuses on Remote Access, holds 12.3% mindshare, down 13.0% since last year.

Remote Monitoring and Management (RMM)

Remote Access

Featured Reviews

Ben Blissett

Principal at Affinity Technology Group

Broken from the beginning and never functioned as anticipated

They had a major issue that resulted at one point (the straw that broke the camel's back for us, although we'd been fighting with support for months by that point in time) in which every Kaseya VSA customer was offline for two weeks. This vulnerability pushed us over the edge. It never functioned as intended. If it functioned as it was supposed to, it would've been fantastic. However, the previous solution we used just performed reliably and so much better. I can't say that there was anything positive about my experience. The intent of the software, other than integrations, is to be able to just make an anytime secure direct connection to an endpoint. However, whenever we would connect, at least half the time, it would not record keystrokes properly, no matter what system we connected from. So if you're trying to enter a password, there'd be 2-3 seconds' latency in the response and then it would just spew out a bunch of letters and numbers you didn't type in. You would just try, try, try again to type in something, and just half the time it worked, half the time it didn't. If you brought up more than three or four endpoints simultaneously, it never worked. It was a major point of contention for us. For us, at least, it just didn't work. It just was broken. Scripting didn't fire, reports didn't come back, and monitoring wasn't there. A server goes down or a router goes offline, no notification. Stuff like that. Bush league.

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Sanjay Patankar

General Manager at Godrej & Boyce Mfg. Co. Ltd.

Easy to install and has lots of resources but need to improve performance

It's a remote access solution. We use it for conferences, meetings, and communication. It works just like other communications tools. It also integrates well with Office 365 and Outlook, et cetera. The performance is good. It's got a lot of resources for users. The product is easy to install.…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The backup tool is highly useful, offering a fast and efficient way to retrieve and restore data."

"The patching is very efficient and we can rely on the alerts that we receive."

"The remote support is the most valuable aspect of the solution."

"The way Kaseya VSA treats application vulnerabilities is good. They have released some new features that have been a benefit, such as updates from the Microsoft repository directory."

"The most valuable part of this solution is the security features that it offers."

"Being able to connect to client computers without them necessarily needing to be there and being able to put in the patches and manage different information systems is valuable."

"As a small IT shop, the weird feature that the VSA has that I have not found anywhere else is they have these little colored dots that tell you the status of the machine. Is it offline and powered up? Is it actively being used? Is it idle? A lot of our clients ask us to do things for them, but, of course, they don't really want us to be underfoot. So we always look for, "Hey, there's an idle machine. We can work on that one now." And to say it makes it easy, we can do that at a glance. In any other tool we've looked at, you have to go several layers deep to see if the machine is in use, and you could spend your entire day just trying to find a machine that was idle, whereas, with Kaseya VSA, you can tell at a glance."

"I like the remote control, audit, inventory, patch management, software management, and monitoring features."

More Kaseya VSA pros

"TeamViewer has been one of the easiest, right off the bat products, that we have employed at the college. We have had no issues. It's been one of the easiest solutions to pick up."

"The document control is quite good."

"The most valuable feature of TeamViewer is user-friendliness."

"This solution is straightforward to use."

"The most valuable feature is you do not need to know the Windows username and password to connect and see the staff screen."

"I like that it helped a lot, even with low bandwidth network connectivity. For example, while I was traveling, sometimes there were requirements for me to join a TeamViewer session and provide technical support. I was able to do that without much of an issue. It is also a secure solution."

"The most valuable feature has been the ability to give control to others for support purposes."

"I find the mouse control and the ability to click for them very effective. I can move the mouse and click on buttons as if sitting at their computer. These are the basic features I use most often in the solution. There are tricker features that I don't use much because I don't need them frequently. Overall, it's a great tool for helping others with their computer issues without traveling to their location or another building."

More TeamViewer pros

Cons

"The deployment process could be better."

"The UI could be streamlined. The menu has 18 options, but we only use three. It has a lot of redundant stuff. Software management, software deployment, patch management, etc., all do the same thing, but they're different programs and licenses."

"The response to bugs is slow and software improvement comes slowly too. The lack of response to our feature requests made it feel like they were going into a black hole. Additionally, when we encountered bugs or issues with the VSA, they were slow to respond to those too."

"There is room for improvement in the integrated mobile device management, MDM."

"Our main concern is related to security. Kaseya had a ransomware attack a few months ago, and it was a big concern for us because Kaseya was the main RMM tool that we were using. We faced a lot of difficulties accessing our users and systems. So, security is our main concern."

"There should be more Mac support. Whenever a new Mac operating system comes out, the support is very limited. It takes them a while to get things up to date. We're seeing more and more people move to Mac from the Windows environment for various reasons, but their support for Mac is very limited. A lot of it might have to do with Mac itself, but there are ways to improve upon that. That would be my biggest thing for improvement."

"The agent-based monitoring solution can be improved."

"Kaseya VSA could be improved with more features to support the latest operating systems."

More Kaseya VSA cons

"I can use up to three computers, but sometimes I have four. So, it would be nice to have at least four computers."

"I don’t see any areas where improvement is needed."

"It would be useful if the solution could facilitate more than one remote user accessing my desktop at a time."

"Voice communication and screen communication or face-to-face communication could be improved."

"In the next release, I would prefer to have a voice integration and collaboration feature to support multiple teams simultaneously."

"Considering the earlier versions of the product, I think TeamViewer used to slow down the systems."

"They should release features such as Augmented Reality into both plain and standard versions of TeamViewer."

"It becomes complicated to switch from one monitor to another for different windows."

More TeamViewer cons

Pricing and Cost Advice

"We use annual licensing, but we also have a special agreement."

"The solution's pricing is reasonable."

"We were looking at a price of $22.50 cents per user."

"It is not expensive. Anyone can afford it. Most of the time, we get a discount for licenses. We had about 5,000 agents, and we received a discount on the price. There is only the licensing cost. If you use the on-prem version, you also have the infrastructure cost."

"It is, in my opinion, competitive in the market. It is determined by the number of users and licenses needed. Depending on the license count of users, the price ranges from $10 to $80 USD."

"The dollar exchange rate in Brazil is very high, so the price should be better for our country."

"Though I don't have complete visibility over the solution's pricing, the solution is not cheap, from what I remember. The solution is on the pricey end."

"Without the managed antivirus, it was about $2,000 a month for the team. It's quite reasonable in that sense. The industry standard is anywhere from $0.90 to $1.10 per endpoint for antivirus, depending on how many you have, so it was fairly priced."

More Kaseya VSA pricing and cost advice

"We are not using the solution for commercial use therefore it is free to use."

"It would be nice if it is cheaper."

"TeamViewer pricing is reasonable... The simultaneous controller licensing model of TeamViewer - compared to LogMeIn’s controlled Host licensing model - seems to benefit us so far. We’re currently saving about 30 percent on licensing cost... The savings from licensing have been eaten up by the soft costs involved in dealing with and working around TeamViewer’s deficiencies in allowing granular control by multiple controllers, and the issues with the various settings that are missing on the macOS Host."

"We have a permanent license and the price is reasonable."

"TeamViewer was willing to give us a one-year package. Whereas, a lot of the other companies that we explored were paid by the month or quarter. It's just easier for our finance people at the college if we can make a one-time yearly payment."

"We're using the free version. We do not pay any licensing fees."

"It has probably saved us several thousands of dollars because we have quick access anywhere. We don't have to worry about finding people onsite or arranging conference calls. We also save time and money with it because we don't have to send somebody onsite to troubleshoot."

"The cost of the licenses depends on how you buy them. They just had a buy one get one free deal going, and they do that every once in a while. Where you buy one license, and they will give you the second one free, or you can try to get discounts. Most of our licenses that we have we tried to do something like that just to save some money."

More TeamViewer pricing and cost advice

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Use our free recommendation engine to learn which Remote Monitoring and Management (RMM) solutions are best for your needs.

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Top Industries

By visitors reading reviews

Computer Software Company

14%

Educational Organization

Healthcare Company

Financial Services Firm

Computer Software Company

14%

Manufacturing Company

University

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Kaseya VSA?

The most valuable feature of Kaseya VSA is the ability to control laptops remotely.

What needs improvement with Kaseya VSA?

The network monitoring module today is not the best one. If it can improve, it would be better.

What is your primary use case for Kaseya VSA?

We are a reseller. I am conducting some research since we are a vendor for the Kaseya solution.

Should I choose Teamviewer Tensor over the regular Teamviewer?

The number one advantage of TeamViewer for me is its ease of use, specifically as it relates to the client side. By far, one of its best features is the remote access it provides. I can control som...

What do you like most about TeamViewer?

It is easy to use and has a pretty good UI.

What is your experience regarding pricing and costs for TeamViewer?

The tool's price is a problem because TeamViewer wants users to sign up, and I feel most of the products want their users to do the same. TeamViewer is very pricey. You have to sign up for a yearly...

Microsoft Configuration Manager vs Kaseya VSA

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Compared 46% of the time

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Compared 13% of the time

ISL Online vs TeamViewer

Compared 5% of the time

Microsoft Intune vs TeamViewer

Compared 4% of the time

BeyondTrust Remote Support vs TeamViewer

Compared 3% of the time

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Product Reports

Kaseya VSA

Download Kaseya VSA product report

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Overview

Kaseya VSA (Virtual System Administrator) is a cloud-based IT management software that provides a comprehensive set of IT management tools for small and mid-sized businesses, including remote monitoring and management, help desk ticketing, patch management, and automated IT processes.

VSA provides a centralized platform for IT administrators to manage and monitor multiple devices and endpoints, including desktops, laptops, servers, and mobile devices. The software offers real-time monitoring, automated alerts, and reporting capabilities to help administrators quickly identify and resolve issues.

VSA also includes a help desk ticketing system for managing and resolving IT support requests, as well as a patch management module for keeping systems up-to-date and secure. Additionally, the platform offers a range of automated IT processes, including software deployment and inventory management, to help administrators streamline their work and improve efficiency.

Kaseya VSA Features

Kaseya VSA has many valuable key features. Some of the most useful ones include:

Remote monitoring and management: Kaseya VSA enables administrators to remotely monitor and manage multiple devices and endpoints, including desktops, laptops, servers, and mobile devices.

Help desk ticketing: The solution provides a help desk ticketing system for managing and resolving IT support requests.

Patch management: This feature automates the patch management process, helping organizations keep their systems up-to-date and secure.

Automated IT processes: Kaseya VSA offers a range of automated IT processes, including software deployment and inventory management, to help administrators streamline their work and improve efficiency.

Reporting and analytics: Real-time monitoring, automated alerts, and reporting capabilities help administrators quickly identify and resolve issues.

Mobile device management: Administrators can manage and secure mobile devices, including iOS and Android devices.

Integration with third-party tools: Kaseya VSA integrates with a range of third-party tools and platforms, including Active Directory, Exchange, and others, to provide a comprehensive IT management solution.

Kaseya VSA Benefits

There are many benefits to implementing Kaseya VSA. Some of the biggest advantages the solution offers include:

Efficient: Because the solution successfully automates routine IT tasks and provides a centralized platform for IT management, organizations can streamline their IT operations and improve efficiency.

Security: Kaseya VSA has a range of security and compliance features, including endpoint security, data encryption, and reporting, so systems and data remain secure.

Resolve issues quickly: The solution’s real-time monitoring allows administrators to resolve issues before they spiral into bigger problems.

Cost-efficient: With its capability to automate routine IT tasks, organizations can reduce the need for manual labor and as a result save time and money.

Reviews from Real Users

Kaseya VSA is a solution that stands out when compared to many of its competitors. Some of its major advantages are that it’s easy to use, has a good Live Connect feature, and its unified portal.

A Team Lead at a tech services company explains what he finds most valuable about the solution: “The ease of access and ease of use was great. When Kaseya is deployed on the customer's computer, we have access to the customer. We just need the computer's name or ID, or sometimes, if the user has the same name as their first name, we can find them that way.”

"The most valuable piece of the puzzle for me is what they call Live Connect. It is the piece that allows you to support an end-user without having to take the keyboard and mouse,” says another Automation Team Lead at a tech services company.

PeerSpot reviewer Allan E., Director Of IT / Purchasing Manager at Macomb/St. Clair Workforce Development Board expresses, “One of the most appealing features is that it combines remote control, patch management, and software management into a single portal."

Kaseya

TeamViewer is a remote access solution that allows users to connect to any PC or server around the world within a few seconds. When using it, users can remotely control a computer, transfer files, and access various services such as video conferencing and virtual meetings. The solution works on various operating systems including Windows, Mac, Linux, iOS, and Android. As a well-recognized provider of remote control and online meeting software, TeamViewer is mainly used for remote technical support, remote access, and online collaboration.

TeamViewer Features

TeamViewer has many valuable key features. Some of the most useful ones include:

Remote control: TeamViewer enables users to control a remote computer as if they were physically sitting in front of it.

File transfers: Users can transfer files between computers in real-time.

Video conferencing: The solution supports high-quality video and audio conferencing for virtual meetings.

Cross-platform compatibility: TeamViewer works on a variety of operating systems including Windows, Mac, Linux, iOS, and Android.

Advanced security: The solution uses encrypted data channels to protect the privacy and security of user data.

Simple setup: TeamViewer does not require any complex setup, making it easy for users to start using the software immediately with little to no training needed.

Multi-language support: Because it supports multiple languages, the solution is easily accessible to a global user base.

Customizable: TeamViewer offers various customization options to meet specific user requirements.

TeamViewer Benefits

There are many benefits to implementing TeamViewer. Some of the biggest advantages the solution offers include:

Increased productivity: By allowing users to work from anywhere and at any time, the solution enables remote work and collaboration, thereby increasing productivity levels.

Cost-effective: The TeamViewer solution is cost-effective and offers more remote support and access compared to other traditional methods.

User data protection: TeamViewer provides secure data transfer and encrypted communication channels to protect user data.

Improved customer service: The solution allows for fast and efficient remote support, improving customer satisfaction.

Easy accessibility: TeamViewer makes it easy for users to access their work or personal computers from anywhere, at any time.

Available to a wide range of users: Because it offers cross-platform compatibility and works on multiple operating systems, TeamViewer is accessible to a wide range of users.

User-friendly interface: TeamViewer’s user-friendly interface is easy to navigate, even for those with limited technical expertise.

Scalability: The TeamViewer solution can be used by both individuals and businesses of all sizes, making it a scalable solution for different needs.

Reviews from Real Users

TeamViewer is a solution that stands out when compared to many of its competitors. Some of its major advantages are that it is user friendly, has a simple installation, and has good monitoring and remote access features.

Samuel M., IT Supervisor at a financial services firm, says, “I think TeamViewer's most valuable feature is that it is user friendly. Creating passwords is easy and so is security.”

“[The TeamViewer solution has a] good user interface, simple installation, and has a free version available,” mentions PeerSpot reviewer Alexandru V., Software Test Engineer at a tech services company.

Another reviewer, David O., Managing Director, explains why he likes the solution: “[It] is a very good tool for monitoring and for remote access. Anyone is able to use it, it is simple to use."

Sample Customers

Sage UK, MSP, CodeBlue Ltd, Connect Work Place Solutions, All Covered, 501cTech, Chairo Christian School, Green Duck

Porsche Informatik, Philips, DHL, Intel, Motorola, Microsoft, IBM, Siemens, Fujitsu, American Red Cross

Remote Monitoring and Management (RMM)