Kiteworks vs Trustwave Secure Email Gateway comparison

Kiteworks and Trustwave are both solutions in the Secure Email Gateway (SEG) category. Kiteworks is ranked #10 with an average rating of 8.0, while Trustwave is ranked #14. Kiteworks holds a 0.7% mindshare in SEG, compared to Trustwave’s 1.2% mindshare. Additionally, 100% of Kiteworks users are willing to recommend the solution, compared to 100% of Trustwave users who would recommend it.

Kiteworks

Read 13 Kiteworks reviews

3,236 Views
97 Comparison Views

100% willing to recommend

Trustwave Secure Email Gateway

Read 2 Trustwave Secure Email Gateway reviews

295 Views
195 Comparison Views

100% willing to recommend

Kiteworks

Trustwave Secure Email Gateway

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 5, 2024

Kiteworks and Trustwave Secure Email Gateway are competing in the secure communication arena. Kiteworks appears more cost-effective with strong support, while Trustwave offers impressive features that justify its cost.

Features: Kiteworks provides integrated file tracking, secure file sharing, and comprehensive protection. Trustwave Secure Email Gateway offers advanced threat protection, email filtering, and a focus on security against threats.

Ease of Deployment and Customer Service: Trustwave Secure Email Gateway ensures smooth implementation with a well-documented deployment process and responsive support. Kiteworks offers straightforward deployment and is noted for exceptional customer service and support.

Pricing and ROI: Kiteworks offers a competitive initial setup cost leading to quicker ROI due to lower resources needed. Trustwave Secure Email Gateway involves higher upfront costs but is deemed valuable for its advanced features, providing ROI through enhanced protection.

To learn more, read our detailed Kiteworks vs. Trustwave Secure Email Gateway Report (Updated: December 2025).

Buyer's Guide

Kiteworks vs. Trustwave Secure Email Gateway

December 2025

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Helped 881,707 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Kiteworks

Ranking in Secure Email Gateway (SEG)

10th

Average Rating

8.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Enterprise Content Management (16th), Email Security (29th), Managed File Transfer (MFT) (5th), Content Collaboration Platforms (13th)

Trustwave Secure Email Gateway

Ranking in Secure Email Gateway (SEG)

14th

Average Rating

7.0

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of February 2026, in the Secure Email Gateway (SEG) category, the mindshare of Kiteworks is 0.7%, up from 0.5% compared to the previous year. The mindshare of Trustwave Secure Email Gateway is 1.2%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Secure Email Gateway (SEG) Market Share Distribution
Product	Market Share (%)
Kiteworks	0.7%
Trustwave Secure Email Gateway	1.2%
Other	98.1%

Secure Email Gateway (SEG)

Featured Reviews

KishoreT-Review

Associate Consultant at a tech consulting company with 10,001+ employees

Streamlined global file sharing with user-friendly interface and self-service capabilities

I'm not a network expert, however, there must be some room for improvement. Perhaps there could be a notification to users about their bandwidth or network packet loss. If users receive such notifications, they can understand any disruptions are due to issues with their network or bandwidth rather than the site or Kiteworks. Additionally, I work from offshore India, and I told my client manager to communicate with the Kiteworks forum salesman regarding one feature. I noticed the Kiteworks login UI is very basic, lacking customization. Allowing more HTML tags to add hyperlinks or user-friendly information on the home page would be very useful.

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Farooq Akbar

Cloud & Systems Admin at Service Management Group, Inc.

Offers clear vision on the clear side of what is being blocked and easy to use but a bit old-fashioned GUI

I would rate my experience with the initial setup a four out of ten when one is difficult, and ten is easy. It's difficult initially since it's an on-premise solution. So it's a bit difficult. So the initial assessment took a few days, and then the deployment was a couple of days. It is on-prem. That is also one of the improvements you need to make on the cloud. Most of the people like things to be on the cloud. You don't have the burden of setting up things on-premise.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We can see when people are sending things. We can definitely see who is sending to whom. From the administrative logs, we can see who is sending to an outside entity, and those logs are retained for quite a while."

"The most valuable aspect of Kiteworks is undoubtedly the private content network. This feature is particularly beneficial for us. Furthermore, it serves as a centralized platform that enables us to track and manage our information exchange."

"I like Kiteworks or Accellion because it's continuously upgraded. I also know that it probably works with a lot of clients."

"The solution can be used remotely; it's easy to upload and share files."

"The solution removes the limitations with file attachment size that is found with regular email."

"The best part of this solution is that we can generate multiple reports about how the data is transferred and about user information or IP."

"The top two features are the two-factor authentication, which is pretty good. It's easily understood by the users. And their API is rather robust. We have numerous integrations that work off the API."

"Scalability is impressive."

More Kiteworks pros

"I like that it doesn't hold emails for any reason; it sends out notifications to the user as well as administrators. So we have a clear vision on the clear side of what is being blocked and in time as well."

"The product's most valuable features are spam protection and artificial intelligence."

Cons

"In my experience, their technical support can be a little slow."

"I would like to see immediate releases of fixes because now it takes at least a week. If that time span can be reduced to one day or two days, that would be very helpful for users so that things are sorted and transactions work smoothly."

"File location could be improved."

"The one feature, which I have also requested directly to Kiteworks, is to have a scheduled upgrade function. Currently, one of my engineers logs in after hours for the upgrade. We're a hospital, and we're 24/7, but the primary users are seven to five. So, we log in the early evening just to push a button to tell it to do the update. It would be nice if that could be very easily scheduled."

"We have experienced a few hiccups and bugs when using the admin console and from a user perspective."

"Kiteworks could benefit from enhancing the proposal knowledge base section, specifically regarding the type of work involved. Currently, the knowledge base seems insufficiently dedicated to this topic, making it challenging for new users to access the relevant administrative law. Improving the visual aids and providing clearer explanations could alleviate this issue."

"Perhaps there could be a notification to users about their bandwidth or network packet loss."

"It would be nice if Kiteworks could provide a free version of the platform so that it could be used for a certain number of file transfers. We could be charged a fee if we exceeded the number of allotted file transfers."

More Kiteworks cons

"The technical support services and stability need improvement as well."

"There is room for improvement in GUI because it is a bit old-fashioned."

Pricing and Cost Advice

"I believe it's a little costly, but given the faith that we put into it from a security perspective to maintain the integrity of our patient information that is being transferred through this system, that's a small price to pay. So, on the surface, it might look like a lot of money, but depending on the need for security, which is where we feel it shines, it's okay price-wise."

"It is not really expensive. I mean, to me it's obviously expensive, but it's worth it."

"The license management is changing and confusing. If I could make one change to it, it would be better license management through the API."

"They changed it midstream. We were being charged a certain flat rate for SFTP traffic. For whatever reason, at the beginning of the year, our pricing changed, and we are now being charged more for using a feature of the product than we were when we first bought it. That has been our experience with billing. It turned out to be more expensive than when we started with it."

"The solution is very expensive because we are buying with Malaysian Ringgit and it's sold in US dollars."

"The price of Kiteworks is reasonable."

"It is a cost-effective product."

"The pricing is in the middle. Compared to other products, it should be five out of ten, where one is cheap and ten is expensive."

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Top Industries

By visitors reading reviews

Government

13%

Financial Services Firm

12%

Healthcare Company

Comms Service Provider

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	3
Large Enterprise	11

No data available

Questions from the Community

What is Kiteworks?

Kiteworks is a secured file sharing platform that enables users to collaborate with different parties across a robust offering of secured protected channels. Users have the option of virtual privat...

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What needs improvement with Kiteworks?

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What advice do you have for others considering Kiteworks?

Scalability is impressive. It can be highly available, resilient, and scalable infrastructure. I can confidently give it a nine. It suits any level of organization, whether a small setup with two a...

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Product Reports

Buyer's Guide

Kiteworks

January 2026

Download Kiteworks product report

Buyer's Guide

Secure Email Gateway (SEG)

February 2026

Download Trustwave Secure Email Gateway product report

Also Known As

Accellion

Trustwave SEG

Overview

Kiteworks empowers organizations to effectively manage risk in every send, share, receive, and save of sensitive content over numerous communications channels: email, file sharing, managed file transfer, APIs, and web forms. The Kiteworks platform unifies, tracks, controls, and secures sensitive content moving within, into, and out of an organization, significantly improving risk management and ensuring regulatory compliance.

Kiteworks

Protecting your email environment against spam, malware, phishing attacks, business email compromise, account takeover, ransomware and more is one of your top priorities. Trustwave Secure Email Gateway (SEG) multi-layered intelligence and detection engine performs deep analysis of your inbound email traffic, in real-time, to protect your users from cyber threats, enables you to integrate the workflow of your email content into business processes , while scrutinizing outbound email traffic to prevent your proprietary data, intellectual property, confidential documents and financial records from electronically leaving the building.

Trustwave

Sample Customers

United States Securities and Exchange Commission, National Health Service, Husch Blackwell LLP, NYC Health + Hospitals, Viatris, MITRE Corporation, Chubb, Kraft Heinz, KPMG, Kohler, National Institute of Standards and Technology, Purdue Pharma, AVL

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Buyer's Guide

Kiteworks vs. Trustwave Secure Email Gateway

December 2025

Free Report: Kiteworks vs. Trustwave Secure Email Gateway

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