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Kiteworks vs Webroot Advanced Email Encryption powered by Zix comparison

 

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Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Kiteworks
Ranking in Secure Email Gateway (SEG)
11th
Average Rating
8.6
Reviews Sentiment
6.9
Number of Reviews
13
Ranking in other categories
Enterprise Content Management (14th), Email Security (27th), Managed File Transfer (MFT) (9th), Content Collaboration Platforms (14th)
Webroot Advanced Email Encr...
Ranking in Secure Email Gateway (SEG)
14th
Average Rating
7.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of April 2025, in the Secure Email Gateway (SEG) category, the mindshare of Kiteworks is 1.3%, up from 0.3% compared to the previous year. The mindshare of Webroot Advanced Email Encryption powered by Zix is 1.3%, down from 2.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Secure Email Gateway (SEG)
 

Featured Reviews

Sukkanta Banerjee - PeerSpot reviewer
Two-factor authentication and .ZIP format make large file transfers very secure
The most valuable feature is the ability to send a large file of 30 GB in size and more. In Outlook and other email applications, you cannot send files that are larger than 20 MB. But with Kiteworks, 30 GB is transferable by default and, with the proper approval, a file of up to 100 GB can be sent. It makes file transfer very easy and smooth. Also, only the .ZIP format is supported because it is a very secure mode of file transfer, and that is why it is recommended. It also has built-in antivirus, so if it detects any malware it will quarantine the file and it won't be delivered. This is really important to keep the service up and running in a proper and secure manner. With people working from home, the data needs to be checked to see what kind of data is being sent. It has a two-factor authentication mechanism. For example, if a person with a particular domain is using Kiteworks and sends a file to a party outside of his domain, that external party has to go through two-factor authentication. The receiver gets a link that takes them to the setup of a temporary account, which will be valid for three days. The recipient will also receive a customized password separately. Only after all these steps will they be able to access the file. That access is only available to a person with the mail ID to which the file was sent. In addition, admins can see who is sending sensitive content, what that content is, and to whom it is being sent, and can track emails. One week of good training will give a user complete knowledge for using the solution. The system is very easy to use. You just click on "Compose," attach a file, and send it. It's very easy compared to Outlook or Teams. It's quite simple, even for someone logging in for the first time. It is very smooth and easy to send files.
John Zupancic - PeerSpot reviewer
Inexpensive, with good email security, but the technical support could be improved
We don't have as many problems with email security. They have some areas that could be improved. For example, we also use this solution for email encryption, which was clunky and could be improved, but the email security itself has been excellent. The web interface works well but the Outlook plug-in has been problematic. We've had to uninstall/reinstall it. On some Outlook clients (including mine), it causes Outlook to stop responding. I disabled the Outlook plug-in and only use the web interface.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature is the ability to allow end-users to manage their own information and data with minimal administration. That's the best feature from my perspective."
"The top two features are the two-factor authentication, which is pretty good. It's easily understood by the users. And their API is rather robust. We have numerous integrations that work off the API."
"The best part of this solution is that we can generate multiple reports about how the data is transferred and about user information or IP."
"The solution can be used remotely; it's easy to upload and share files."
"I can identify from which region our users are uploading or downloading files."
"Scalability is impressive."
"We can see when people are sending things. We can definitely see who is sending to whom. From the administrative logs, we can see who is sending to an outside entity, and those logs are retained for quite a while."
"The solution removes the limitations with file attachment size that is found with regular email."
"They do a better job of determining what's real and what's not than most of the other solutions we have tried, and it's been very painless to use."
 

Cons

"It could be more stable. In the next release, it would be better if it was more stable with improved performance."
"In my experience, their technical support can be a little slow."
"File location could be improved."
"There is no offboarding process for end-users in Kiteworks. It's a manual process. There is no automated syncing with LDAP and checking to see if the account is still active. It's a manual process to get people out of here, which isn't the best way."
"We have experienced a few hiccups and bugs when using the admin console and from a user perspective."
"Perhaps there could be a notification to users about their bandwidth or network packet loss."
"It would be nice if Kiteworks could provide a free version of the platform so that it could be used for a certain number of file transfers. We could be charged a fee if we exceeded the number of allotted file transfers."
"I would like to see immediate releases of fixes because now it takes at least a week. If that time span can be reduced to one day or two days, that would be very helpful for users so that things are sorted and transactions work smoothly."
"They have some areas that could be improved. For example, we also use this solution for email encryption, which was clunky and could be improved, but the email security itself has been excellent."
 

Pricing and Cost Advice

"They changed it midstream. We were being charged a certain flat rate for SFTP traffic. For whatever reason, at the beginning of the year, our pricing changed, and we are now being charged more for using a feature of the product than we were when we first bought it. That has been our experience with billing. It turned out to be more expensive than when we started with it."
"The license management is changing and confusing. If I could make one change to it, it would be better license management through the API."
"I believe it's a little costly, but given the faith that we put into it from a security perspective to maintain the integrity of our patient information that is being transferred through this system, that's a small price to pay. So, on the surface, it might look like a lot of money, but depending on the need for security, which is where we feel it shines, it's okay price-wise."
"The price of Kiteworks is reasonable."
"It is not really expensive. I mean, to me it's obviously expensive, but it's worth it."
"The solution is very expensive because we are buying with Malaysian Ringgit and it's sold in US dollars."
"In terms of pricing, I believe they provide excellent value."
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Top Industries

By visitors reading reviews
Government
13%
Financial Services Firm
13%
Computer Software Company
8%
Healthcare Company
7%
Computer Software Company
17%
Financial Services Firm
11%
Healthcare Company
9%
Non Profit
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What is Kiteworks?
Kiteworks is a secured file sharing platform that enables users to collaborate with different parties across a robust offering of secured protected channels. Users have the option of virtual privat...
What do you like most about Kiteworks?
The benefits that Kiteworks has provided to its customers in terms of data sovereignty.
What needs improvement with Kiteworks?
I'm not a network expert, however, there must be some room for improvement. Perhaps there could be a notification to users about their bandwidth or network packet loss. If users receive such notifi...
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Also Known As

Accellion
Zix Email Encryption, ZixEncrypt
 

Overview

 

Sample Customers

United States Securities and Exchange Commission, National Health Service, Husch Blackwell LLP, NYC Health + Hospitals, Viatris, MITRE Corporation, Chubb, Kraft Heinz, KPMG, Kohler, National Institute of Standards and Technology, Purdue Pharma, AVL
Erie County of Pennsylvania’s Human Services Department, Justice Federal Credit Union, STAR Financial Group, Chisago County, Minn., The National Banks of Central Texas, Kentucky Retirement Systems (KRS), Frankfort, Ky, Athletico Physical Therapy, District of Columbia Retirement Board (DCRB), CIBM Bank
Find out what your peers are saying about Abnormal Security, Proofpoint, Mimecast and others in Secure Email Gateway (SEG). Updated: March 2025.
849,190 professionals have used our research since 2012.