LogicMonitor vs NETSCOUT nGeniusONE comparison

LogicMonitor and NETSCOUT are both solutions in the Network Monitoring Software category. LogicMonitor is ranked #19 with an average rating of 7.3, while NETSCOUT is ranked #14 with an average rating of 8.5. LogicMonitor holds a 1.7% mindshare in NMS, compared to NETSCOUT’s 1.5% mindshare. Additionally, 100% of LogicMonitor users are willing to recommend the solution, compared to 93% of NETSCOUT users who would recommend it.

LogicMonitor

Read 29 LogicMonitor reviews

4,396 Views
2,682 Comparison Views

100% willing to recommend

NETSCOUT nGeniusONE

Read 50 NETSCOUT nGeniusONE reviews

3,378 Views
2,398 Comparison Views

93% willing to recommend

LogicMonitor

NETSCOUT nGeniusONE

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Oct 10, 2024

NETSCOUT nGeniusONE and LogicMonitor compete in the network management and monitoring category. LogicMonitor appears to have the upper hand with its modern adaptability and ease of deployment, offering robust monitoring capabilities with an emphasis on user-friendly interfaces and flexible deployment options.

Features: NETSCOUT nGeniusONE offers packet capture, NetFlow collection, and advanced diagnostic tools, enabling detailed network insights and application-specific monitoring. Its dependency mapping feature assists in quickly identifying problems. LogicMonitor provides robust dashboard functionalities with interactive data visualization, anomaly detection, and adaptable LogicModules for tailored monitoring.

Room for Improvement: NETSCOUT nGeniusONE's complexity and reliance on physical hardware necessitate a more user-friendly interface and better component integration. LogicMonitor needs to enhance report generation, automation capabilities, and provide better customization options for application performance monitoring.

Ease of Deployment and Customer Service: NETSCOUT nGeniusONE typically requires on-premises deployment and specialized personnel for management, with users noting excellent support but reliance on dedicated engineers. LogicMonitor offers hybrid and cloud deployment, facilitating easier scaling and management with positive feedback on its customer service and technical support.

Pricing and ROI: NETSCOUT nGeniusONE is viewed as a high-cost solution due to its comprehensive suite of features, worthwhile if fully utilized but with users sometimes paying for unleveraged aspects. LogicMonitor offers competitive pricing with a straightforward licensing model, providing good value through efficient network management and a clear ROI with reduced troubleshooting time and increased uptime.

To learn more, read our detailed LogicMonitor vs. NETSCOUT nGeniusONE Report (Updated: November 2025).

Buyer's Guide

LogicMonitor vs. NETSCOUT nGeniusONE

November 2025

Download the complete report

Helped 872,869 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

7.3

LogicMonitor enhanced efficiency and productivity by reducing costs, false alerts, and downtime, improving service quality and decision-making.

Sentiment score

6.5

NETSCOUT nGeniusONE boosts efficiency by reducing troubleshooting time, enhancing visibility, and improving user satisfaction despite licensing challenges.

The return is more of value and savings in preventing costly downtime, making the savings of about $60,000 which we would have lost without LogicMonitor, and in IT staff efficiency, we save approximately 15 hours a week.

Maxwell Miya

IT Infrastructure Engineer at Ethical Trade SErvices Africa

I can definitely notice a difference in our posture, uptime, and ability to solve problems and resolve outages much quicker since we have had LogicMonitor in place.

Max Anderson

Sr. Systems Engineer at a financial services firm with 201-500 employees

For more quotes and insights, download the LogicMonitor report

No quotes available

For more quotes and insights, download the NETSCOUT nGeniusONE report

Customer Service

Sentiment score

7.7

LogicMonitor support is efficient and knowledgeable, offering 24/7 service with varied levels, including premium, but faces regional service differences.

Sentiment score

6.2

NETSCOUT nGeniusONE support is valued for expertise but faces mixed feedback on response times and engineer availability.

Customer support is on point and very well trained.

Maxwell Miya

IT Infrastructure Engineer at Ethical Trade SErvices Africa

The product mostly just works without issues.

Max Anderson

Sr. Systems Engineer at a financial services firm with 201-500 employees

Customer support is good, but escalations within customer support are not so good.

reviewer2772051

Technical Lead: Enterprise Monitoring at a retailer with 10,001+ employees

For more quotes and insights, download the LogicMonitor report

They need to work on their response time and overall competence.

Mohammed Hassan

Regional Director at iSecureMind

The distributor's support is rated an eight out of ten, indicating room for improvement in SLA handling.

reviewer2598618

System Integrator at a construction company with 11-50 employees

I am actually happy with technical support from NETSCOUT.

EdwardShim

General Manager at MOCOMSYS

For more quotes and insights, download the NETSCOUT nGeniusONE report

Scalability Issues

Sentiment score

7.8

LogicMonitor ensures efficient scaling and growth support with smooth onboarding, automation, despite some limitations in widgets and data collection.

Sentiment score

7.9

NETSCOUT nGeniusONE efficiently scales for growth with virtual technology, though hardware costs and configuration may affect expansion.

They are not licensed, so you could deploy one collector or 1,000 collectors for the same cost.

Max Anderson

Sr. Systems Engineer at a financial services firm with 201-500 employees

LogicMonitor scales well

reviewer2772051

Technical Lead: Enterprise Monitoring at a retailer with 10,001+ employees

For more quotes and insights, download the LogicMonitor report

The solution is highly scalable and accommodates the growth needs effectively.

reviewer2598618

System Integrator at a construction company with 11-50 employees

It is not similar to software solutions Datadog or Dynatrace where they can easily add agents without problems.

EdwardShim

General Manager at MOCOMSYS

For more quotes and insights, download the NETSCOUT nGeniusONE report

Stability Issues

Sentiment score

8.2

LogicMonitor is praised for its stability, minimal outages, seamless operation, proactive updates, and strong performance across infrastructures.

Sentiment score

8.0

NETSCOUT nGeniusONE is reliable with rare downtime; minor issues occur, but support is responsive and stability is high.

It is very stable. I have never seen LogicMonitor itself go down.

Max Anderson

Sr. Systems Engineer at a financial services firm with 201-500 employees

For more quotes and insights, download the LogicMonitor report

Datadog is more stable than NETSCOUT nGeniusONE, being a SaaS-based solution compared to on-prem solutions like NETSCOUT.

Mohammed Hassan

Regional Director at iSecureMind

I rate the stability of NETSCOUT nGeniusONE as ten out of ten since we have not experienced any escalations or downtime issues from the end user's side.

reviewer2598618

System Integrator at a construction company with 11-50 employees

Customers are more sensitive about NETSCOUT nGeniusONE's upgrades because it has hardware.

EdwardShim

General Manager at MOCOMSYS

For more quotes and insights, download the NETSCOUT nGeniusONE report

Room For Improvement

Users seek enhanced logic, customization, automation, mobile experiences, integration, deployment clarity, and logging in LogicMonitor.

NETSCOUT nGeniusONE needs a user-friendly interface, improved integration, modular pricing, and enhanced cloud capabilities to address user challenges.

I wish the user interface would be customizable to allow users to create personal context-specific workspaces to hide irrelevant data, rather than trying to have a one-size-fits-all interface.

Maxwell Miya

IT Infrastructure Engineer at Ethical Trade SErvices Africa

The container monitoring seems to be really behind compared to some bespoke cloud-native monitoring solutions that are designed around Kubernetes, containers, and ephemeral environments.

Max Anderson

Sr. Systems Engineer at a financial services firm with 201-500 employees

LogicMonitor can be improved by having more meetings with customers to find out what they really need.

reviewer2772051

Technical Lead: Enterprise Monitoring at a retailer with 10,001+ employees

For more quotes and insights, download the LogicMonitor report

Customers want to have service assurance, including NPM and APM, from one vendor.

Mohammed Hassan

Regional Director at iSecureMind

It would be beneficial to see more AI capabilities included in nGeniusONE to further streamline processes.

reviewer2598618

System Integrator at a construction company with 11-50 employees

Many big companies Samsung and Hyundai try to build their own monitoring solutions using open-source tools and their own engineers, though it has not been successful.

EdwardShim

General Manager at MOCOMSYS

For more quotes and insights, download the NETSCOUT nGeniusONE report

Setup Cost

LogicMonitor provides affordable enterprise pricing based on devices, though cloud licensing can be confusing and costly for large deployments.

Enterprise users find NETSCOUT nGeniusONE reliable and valuable, but expensive, with complex pricing and crucial licensing considerations for upgrades.

I experienced no issues with pricing, setup cost, and licensing; it was very transparent, and the licensing model is very clear and easy to understand.

reviewer2772051

Technical Lead: Enterprise Monitoring at a retailer with 10,001+ employees

For more quotes and insights, download the LogicMonitor report

The cost depends on the size of the customer, as sizing controls the pricing.

Mohammed Hassan

Regional Director at iSecureMind

For more quotes and insights, download the NETSCOUT nGeniusONE report

Valuable Features

LogicMonitor excels in customizable dashboards, flexible data monitoring, effective alerts, reporting, and integration, offering comprehensive control and ease of use.

NETSCOUT nGeniusONE excels in real-time monitoring, traffic analysis, and data insights, favored by large finance and manufacturing companies.

The dynamic alerting and root cause analysis have helped us fix issues before they cause a full-blown outage or degrade performance for end users.

Maxwell Miya

IT Infrastructure Engineer at Ethical Trade SErvices Africa

If you need to troubleshoot, or if the Logic Module does not work exactly as needed, you can go in, look at the code, and fork that Logic Module to adjust the Groovy code to do exactly what you need.

Max Anderson

Sr. Systems Engineer at a financial services firm with 201-500 employees

The best features LogicMonitor offers include the single pane of glass, the constant improvements to the features within LogicMonitor, as well as the excellent support and the ability to actually get hold of the developers of their specific products or features within the tool.

reviewer2772051

Technical Lead: Enterprise Monitoring at a retailer with 10,001+ employees

For more quotes and insights, download the LogicMonitor report

The capability of real-time traffic intelligence is also very useful because it allows for the comparison between real-time and historical packet levels.

Mohammed Hassan

Regional Director at iSecureMind

Their analysis capability actually surpasses other APM solutions, which is why customers love it.

EdwardShim

General Manager at MOCOMSYS

For more quotes and insights, download the NETSCOUT nGeniusONE report

Categories and Ranking

LogicMonitor

Ranking in Network Monitoring Software

19th

Average Rating

8.6

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (23rd), IT Infrastructure Monitoring (16th), Container Monitoring (6th), Cloud Monitoring Software (14th), AIOps (11th)

NETSCOUT nGeniusONE

Ranking in Network Monitoring Software

14th

Average Rating

8.2

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of November 2025, in the Network Monitoring Software category, the mindshare of LogicMonitor is 1.7%, down from 2.1% compared to the previous year. The mindshare of NETSCOUT nGeniusONE is 1.5%, down from 1.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software Market Share Distribution
Product	Market Share (%)
NETSCOUT nGeniusONE	1.5%
LogicMonitor	1.7%
Other	96.8%

Network Monitoring Software

Featured Reviews

Maxwell Miya

IT Infrastructure Engineer at Ethical Trade SErvices Africa

Has improved service reliability and reduced downtime by providing full visibility into infrastructure

I wish the user interface would be customizable to allow users to create personal context-specific workspaces to hide irrelevant data, rather than trying to have a one-size-fits-all interface. This would go a long way, as would introducing a usage-based pricing model for data ingestion, per GB of metrics or logs alongside a device-based model similar to New Relic, which would be more attractive for cloud-native companies with dynamic infrastructure. While dynamic alerting is great, the overall alerting system can be complex to configure. If LogicMonitor looks into going beyond the topology-based correlation to include AI that can group related alerts from different parts of the stack into a single probable cause incident, that will significantly improve the system.

Read full review

Mohammed Hassan

Regional Director at iSecureMind

Helps us by providing root cause analysis when it comes to latency and performance issues

I would recommend NETSCOUT nGeniusONE to others yet not for small SMBs due to the pricing. It is important to have the necessary NETSCOUT experience for smooth integration. The automated issue detection sometimes has a few false positives but is overall cost-effective for our customers. I'd rate the solution eight out of ten.

Read full review

See which vendors are best for you

Use our free recommendation engine to learn which Network Monitoring Software solutions are best for your needs.

See recommendations

872,869 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

14%

Financial Services Firm

11%

Manufacturing Company

10%

Healthcare Company

Financial Services Firm

12%

Computer Software Company

12%

Manufacturing Company

10%

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	11
Midsize Enterprise	10
Large Enterprise	9

By reviewers
Company Size	Count
Small Business	15
Midsize Enterprise	3
Large Enterprise	37

Questions from the Community

What is the best network monitoring software for large enterprises?

It actually depends on the exact purpose or requirements. Some tools are better for only network devices while others are better from a cloud monitoring or APM monitoring perspective. You can check...

See all answers

What do you like most about LogicMonitor?

LogicMonitor helps us prevent potential downtime. It's pretty good. It generates low-level warnings that aren't necessarily preemptive but can still alert us to issues we should investigate. These ...

See all answers

What is your experience regarding pricing and costs for LogicMonitor?

The pricing can vary yearly or monthly, depending on the clients we're working with and their size and scale. For example, the pricing for a customer with ten thousand licenses versus a hundred lic...

See all answers

Which is the best DDoS protection solution for a big ISP for monitoring and mitigating?

I would say if it’s an ISP that will build a scrubbing center, Netscout/Arbor is a good solution. In all other solutions, Imperva is a great choice.

See all answers

What do you like most about NETSCOUT nGeniusONE?

Stability-wise, I rate the solution a ten out of ten.

See all answers

What is your experience regarding pricing and costs for NETSCOUT nGeniusONE?

The pricing is a bit high yet not overly expensive. The cost depends on the size of the customer, as sizing controls the pricing.

See all answers

Comparisons

OpsRamp vs LogicMonitor

Compared 8% of the time

Zabbix vs LogicMonitor

Compared 7% of the time

Azure Monitor vs LogicMonitor

Compared 6% of the time

ThousandEyes vs LogicMonitor

Compared 6% of the time

SolarWinds NPM vs LogicMonitor

Compared 5% of the time

More LogicMonitor Competitors

Dynatrace vs NETSCOUT nGeniusONE

Compared 10% of the time

ThousandEyes vs NETSCOUT nGeniusONE

Compared 9% of the time

Gigamon Deep Observability Pipeline vs NETSCOUT nGeniusONE

Compared 8% of the time

SolarWinds NPM vs NETSCOUT nGeniusONE

Compared 8% of the time

Pico Corvil Analytics vs NETSCOUT nGeniusONE

Compared 4% of the time

More NETSCOUT nGeniusONE Competitors

Product Reports

Buyer's Guide

LogicMonitor

October 2025

Download LogicMonitor product report

Buyer's Guide

NETSCOUT nGeniusONE

October 2025

Download NETSCOUT nGeniusONE product report

Also Known As

No data available

NETSCOUT nGenius, nGeniusONE

Overview

LogicMonitor offers flexible IT monitoring with customizable dashboards and robust alerting capabilities. It integrates seamlessly with third-party apps like ServiceNow and provides a single-pane view for diverse IT environments, aiding in proactive issue resolution and enhancing operational efficiency.

LogicMonitor stands out with its capability to monitor diverse infrastructures including Cisco Voice systems, data centers, and virtual environments. Supporting servers, storage, networking devices, and applications, it provides seamless integration with cloud services like AWS and Azure. Users leverage its scalability and flexibility, benefiting from dynamic thresholds, anomaly detection, and detailed visualization. All these features contribute to improved management of IT assets and streamlined operations. Users suggest improvements in mapping, reporting, and automation for remediation, desiring more customizations and an expansive application performance monitoring toolset.

What are LogicMonitor's key features?

Customizable Dashboards: Allows personalization of monitoring views.
Robust Alerting: Offers advanced alert configurations.
API and Plugin Support: Ensures integration with apps like ServiceNow.
Dynamic Thresholds: Facilitates proactive issue resolution.
Anomaly Detection: Aids in identifying potential issues early.

What ROI should users look for in reviews?

Operational Efficiency: Enhanced by detailed visualizations and dashboards.
Scalability: Supports growing IT environments effortlessly.
Proactive Management: Facilitated by flexible alerting and monitoring.
Flexibility: Customization in monitoring diverse environments.

LogicMonitor is widely implemented across industries, providing monitoring for infrastructure in sectors like telecommunications, cloud computing, and managed services. Managed service providers particularly value its ability to track client environments, deliver proactive alerts, and generate comprehensive reports, while its integration with cloud platforms like AWS and Azure offers users centralized management and visibility into IT assets worldwide.

LogicMonitor

The nGenius Real-Time Monitor software provides you with tools to monitor and display information about your network both historically and in real time. The nGenius Real-Time Monitor software allows you to understand your current network usage and to plan for future needs. It also allows you to proactively troubleshoot problem areas in your network.

NETSCOUT

Sample Customers

Kayak, Zendesk, Ted Baker, Trulia, Sophos, iVision, TekLinks, Siemens

Cerner Corporation

Buyer's Guide

LogicMonitor vs. NETSCOUT nGeniusONE

November 2025

Free Report: LogicMonitor vs. NETSCOUT nGeniusONE

Find out what your peers are saying about LogicMonitor vs. NETSCOUT nGeniusONE and other solutions. Updated: November 2025.

DOWNLOAD NOW

872,869 professionals have used our research since 2012.

See our LogicMonitor vs. NETSCOUT nGeniusONE report.

See our list of best Network Monitoring Software vendors.

We monitor all Network Monitoring Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.