LogicMonitor vs NETSCOUT nGeniusONE comparison

LogicMonitor and NETSCOUT are both solutions in the Network Monitoring Software category. LogicMonitor is ranked #12 with an average rating of 7.7, while NETSCOUT is ranked #29 with an average rating of 8.7. LogicMonitor holds a 1.6% mindshare in NMS, compared to NETSCOUT’s 1.2% mindshare. Additionally, 100% of LogicMonitor users are willing to recommend the solution, compared to 94% of NETSCOUT users who would recommend it.

LogicMonitor

Read 30 LogicMonitor reviews

4,975 Views
3,035 Comparison Views

100% willing to recommend

NETSCOUT nGeniusONE

Read 51 NETSCOUT nGeniusONE reviews

3,630 Views
2,650 Comparison Views

94% willing to recommend

LogicMonitor

NETSCOUT nGeniusONE

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 10, 2024

NETSCOUT nGeniusONE and LogicMonitor compete in the network management and monitoring category. LogicMonitor appears to have the upper hand with its modern adaptability and ease of deployment, offering robust monitoring capabilities with an emphasis on user-friendly interfaces and flexible deployment options.

Features: NETSCOUT nGeniusONE offers packet capture, NetFlow collection, and advanced diagnostic tools, enabling detailed network insights and application-specific monitoring. Its dependency mapping feature assists in quickly identifying problems. LogicMonitor provides robust dashboard functionalities with interactive data visualization, anomaly detection, and adaptable LogicModules for tailored monitoring.

Room for Improvement: NETSCOUT nGeniusONE's complexity and reliance on physical hardware necessitate a more user-friendly interface and better component integration. LogicMonitor needs to enhance report generation, automation capabilities, and provide better customization options for application performance monitoring.

Ease of Deployment and Customer Service: NETSCOUT nGeniusONE typically requires on-premises deployment and specialized personnel for management, with users noting excellent support but reliance on dedicated engineers. LogicMonitor offers hybrid and cloud deployment, facilitating easier scaling and management with positive feedback on its customer service and technical support.

Pricing and ROI: NETSCOUT nGeniusONE is viewed as a high-cost solution due to its comprehensive suite of features, worthwhile if fully utilized but with users sometimes paying for unleveraged aspects. LogicMonitor offers competitive pricing with a straightforward licensing model, providing good value through efficient network management and a clear ROI with reduced troubleshooting time and increased uptime.

To learn more, read our detailed LogicMonitor vs. NETSCOUT nGeniusONE Report (Updated: December 2025).

Buyer's Guide

LogicMonitor vs. NETSCOUT nGeniusONE

December 2025

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Helped 879,422 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

7.3

LogicMonitor enhances efficiency and cost savings, reduces downtime, and improves monitoring, leading to proactive problem-solving and ROI.

Sentiment score

7.0

NETSCOUT nGeniusONE boosts productivity by speeding up troubleshooting, enhancing network visibility, reducing downtime, and improving customer satisfaction.

The return is more of value and savings in preventing costly downtime, making the savings of about $60,000 which we would have lost without LogicMonitor, and in IT staff efficiency, we save approximately 15 hours a week.

Maxwell Miya

IT Infrastructure Engineer at Ethical Trade SErvices Africa

I can definitely notice a difference in our posture, uptime, and ability to solve problems and resolve outages much quicker since we have had LogicMonitor in place.

Max Anderson

Sr. Systems Engineer at a financial services firm with 201-500 employees

For more quotes and insights, download the LogicMonitor report

No quotes available

For more quotes and insights, download the NETSCOUT nGeniusONE report

Customer Service

Sentiment score

7.6

LogicMonitor's support is praised for promptness and helpfulness but needs improvement in speed and regional consistency.

Sentiment score

5.9

NETSCOUT nGeniusONE's customer service is competent but varies by tier; onsite support is valued despite high costs and limited resources.

Customer support is on point and very well trained.

Maxwell Miya

IT Infrastructure Engineer at Ethical Trade SErvices Africa

We need to be able to reach them in real-time, and without those kinds of options available, we have to set up ad hoc calls, which could be improved.

John Knopick

Observability Engineer at Universal Music Group

The product mostly just works without issues.

Max Anderson

Sr. Systems Engineer at a financial services firm with 201-500 employees

For more quotes and insights, download the LogicMonitor report

They need to work on their response time and overall competence.

Mohammed Hassan

Regional Director at iSecureMind

The distributor's support is rated an eight out of ten, indicating room for improvement in SLA handling.

reviewer2598618

System Integrator at a construction company with 11-50 employees

I am actually happy with technical support from NETSCOUT.

EdwardShim

General Manager at MOCOMSYS

For more quotes and insights, download the NETSCOUT nGeniusONE report

Scalability Issues

Sentiment score

7.9

LogicMonitor efficiently scales for large enterprises, supporting diverse environments with seamless expansion and automation, despite minor load balancing issues.

Sentiment score

8.0

NETSCOUT nGeniusONE is scalable, with strengths in virtual expansion but limited by hardware restrictions for some users.

They are not licensed, so you could deploy one collector or 1,000 collectors for the same cost.

Max Anderson

Sr. Systems Engineer at a financial services firm with 201-500 employees

LogicMonitor's scalability absolutely meets our organization's growth needs.

John Knopick

Observability Engineer at Universal Music Group

LogicMonitor scales well

reviewer2772051

Technical Lead: Enterprise Monitoring at a retailer with 10,001+ employees

For more quotes and insights, download the LogicMonitor report

The solution is highly scalable and accommodates the growth needs effectively.

reviewer2598618

System Integrator at a construction company with 11-50 employees

It is not similar to software solutions Datadog or Dynatrace where they can easily add agents without problems.

EdwardShim

General Manager at MOCOMSYS

For more quotes and insights, download the NETSCOUT nGeniusONE report

Stability Issues

Sentiment score

8.2

Users praise LogicMonitor for its stability, reliability, minimal downtime, effective alerts, and seamless updates, ensuring high satisfaction.

Sentiment score

8.1

NETSCOUT nGeniusONE is stable and robust, with rare upgrade issues and strong support, earning high user satisfaction.

It is very stable. I have never seen LogicMonitor itself go down.

Max Anderson

Sr. Systems Engineer at a financial services firm with 201-500 employees

Since we implemented LogicMonitor and got it working in production, there has been no downtime, no reliability issues, and nothing major regarding flare-ups from LogicMonitor's perspective.

John Knopick

Observability Engineer at Universal Music Group

For more quotes and insights, download the LogicMonitor report

Datadog is more stable than NETSCOUT nGeniusONE, being a SaaS-based solution compared to on-prem solutions like NETSCOUT.

Mohammed Hassan

Regional Director at iSecureMind

I rate the stability of NETSCOUT nGeniusONE as ten out of ten since we have not experienced any escalations or downtime issues from the end user's side.

reviewer2598618

System Integrator at a construction company with 11-50 employees

Customers are more sensitive about NETSCOUT nGeniusONE's upgrades because it has hardware.

EdwardShim

General Manager at MOCOMSYS

For more quotes and insights, download the NETSCOUT nGeniusONE report

Room For Improvement

Enhance parent/child logic, dashboard customization, and support while improving interface, permissions, and container monitoring for user satisfaction.

NETSCOUT nGeniusONE requires interface improvements, better integration, cost reduction, and enhanced features to increase appeal and competitiveness.

I wish the user interface would be customizable to allow users to create personal context-specific workspaces to hide irrelevant data, rather than trying to have a one-size-fits-all interface.

Maxwell Miya

IT Infrastructure Engineer at Ethical Trade SErvices Africa

The container monitoring seems to be really behind compared to some bespoke cloud-native monitoring solutions that are designed around Kubernetes, containers, and ephemeral environments.

Max Anderson

Sr. Systems Engineer at a financial services firm with 201-500 employees

One thing Dynatrace had that I enjoyed was real-time support chat available to reach someone and get help in real-time.

John Knopick

Observability Engineer at Universal Music Group

For more quotes and insights, download the LogicMonitor report

Customers want to have service assurance, including NPM and APM, from one vendor.

Mohammed Hassan

Regional Director at iSecureMind

It would be beneficial to see more AI capabilities included in nGeniusONE to further streamline processes.

reviewer2598618

System Integrator at a construction company with 11-50 employees

Many big companies Samsung and Hyundai try to build their own monitoring solutions using open-source tools and their own engineers, though it has not been successful.

EdwardShim

General Manager at MOCOMSYS

For more quotes and insights, download the NETSCOUT nGeniusONE report

Setup Cost

LogicMonitor provides competitive pricing with good value for features, though cloud licensing and large environments may pose challenges.

NETSCOUT nGeniusONE is costly but offers reliable value and flexibility, necessitating careful budgeting for its comprehensive functionality.

I experienced no issues with pricing, setup cost, and licensing; it was very transparent, and the licensing model is very clear and easy to understand.

reviewer2772051

Technical Lead: Enterprise Monitoring at a retailer with 10,001+ employees

For more quotes and insights, download the LogicMonitor report

The cost depends on the size of the customer, as sizing controls the pricing.

Mohammed Hassan

Regional Director at iSecureMind

Regarding its high price, I give NETSCOUT nGeniusONE a seven.

Hasan Toffaha

Newwork And Collaboration Supervisor at Nafeza

For more quotes and insights, download the NETSCOUT nGeniusONE report

Valuable Features

LogicMonitor offers customizable dashboards, robust alerting, and integrations to enhance efficiency, proactive issue detection, and decision-making.

NETSCOUT nGeniusONE offers real-time traffic intelligence, simplified visibility, and efficient network performance analysis with user-friendly dashboards.

The dynamic alerting and root cause analysis have helped us fix issues before they cause a full-blown outage or degrade performance for end users.

Maxwell Miya

IT Infrastructure Engineer at Ethical Trade SErvices Africa

Our SLAs and SLOs were averaging about 10 to 15 failed SLAs and SLOs that were over the time allotted to get those resolved, and those are now down to about two to three per week.

John Knopick

Observability Engineer at Universal Music Group

If you need to troubleshoot, or if the Logic Module does not work exactly as needed, you can go in, look at the code, and fork that Logic Module to adjust the Groovy code to do exactly what you need.

Max Anderson

Sr. Systems Engineer at a financial services firm with 201-500 employees

For more quotes and insights, download the LogicMonitor report

The capability of real-time traffic intelligence is also very useful because it allows for the comparison between real-time and historical packet levels.

Mohammed Hassan

Regional Director at iSecureMind

Their analysis capability actually surpasses other APM solutions, which is why customers love it.

EdwardShim

General Manager at MOCOMSYS

The real-time insights that NETSCOUT nGeniusONE provides are very helpful.

Hasan Toffaha

Newwork And Collaboration Supervisor at Nafeza

For more quotes and insights, download the NETSCOUT nGeniusONE report

Categories and Ranking

LogicMonitor

Ranking in Network Monitoring Software

12th

Average Rating

8.6

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (22nd), IT Infrastructure Monitoring (15th), Container Monitoring (6th), Cloud Monitoring Software (14th), AIOps (11th)

NETSCOUT nGeniusONE

Ranking in Network Monitoring Software

29th

Average Rating

8.2

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the Network Monitoring Software category, the mindshare of LogicMonitor is 1.6%, down from 1.9% compared to the previous year. The mindshare of NETSCOUT nGeniusONE is 1.2%, down from 1.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software Market Share Distribution
Product	Market Share (%)
LogicMonitor	1.6%
NETSCOUT nGeniusONE	1.2%
Other	97.2%

Network Monitoring Software

Featured Reviews

John Knopick

Observability Engineer at Universal Music Group

Has reduced false positives and enabled real-time insights during global events

LogicMonitor could improve their support system. One thing Dynatrace had that I enjoyed was real-time support chat available to reach someone and get help in real-time. With LogicMonitor, that is not really an option. We have to set up an email or reach out to support and try to set up an ad hoc call, which cannot be done in real-time when time is the most sensitive issue. That is definitely one area where they could improve. There are not many gaps or anything that LogicMonitor does not already have available. More data sources or more reporting options would be helpful to make sure all bases are covered, no matter what kind of report or data we are looking to pull. Outside of that, there are really not many notes regarding changes to the application itself.

Read full review

EdwardShim

General Manager at MOCOMSYS

Offers detailed network monitoring but requires improvement in deployment complexity and pricing

The price is really high, making it difficult for many financial companies to purchase immediately; it will take time for them to afford any budget for the purchase. The traffic data correlation feature's effectiveness with performance issues for clients remains uncertain as there are questions that need to be addressed through engineers regarding how many customers are actually using it. Regarding pricing and value for money, while the solution has the potential to save time and money for clients in the long term, monitoring solutions for performance management or network monitoring do not cause immediate damage to a company. It could lead to damage over time, but financial and management teams typically cannot see the immediate crisis. This is why many big companies Samsung and Hyundai try to build their own monitoring solutions using open-source tools and their own engineers, though it has not been successful.

Read full review

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Top Industries

By visitors reading reviews

Computer Software Company

12%

Manufacturing Company

11%

Financial Services Firm

10%

Healthcare Company

Computer Software Company

11%

Financial Services Firm

11%

Manufacturing Company

10%

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	11
Midsize Enterprise	10
Large Enterprise	10

By reviewers
Company Size	Count
Small Business	14
Midsize Enterprise	5
Large Enterprise	37

Questions from the Community

What is the best network monitoring software for large enterprises?

It actually depends on the exact purpose or requirements. Some tools are better for only network devices while others are better from a cloud monitoring or APM monitoring perspective. You can check...

See all answers

What do you like most about LogicMonitor?

LogicMonitor helps us prevent potential downtime. It's pretty good. It generates low-level warnings that aren't necessarily preemptive but can still alert us to issues we should investigate. These ...

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What is your experience regarding pricing and costs for LogicMonitor?

I did not have much experience with the pricing, setup cost, and licensing for LogicMonitor. I sat in on some of the business meetings, but my main focus was the technical side of it, getting every...

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Which is the best DDoS protection solution for a big ISP for monitoring and mitigating?

I would say if it’s an ISP that will build a scrubbing center, Netscout/Arbor is a good solution. In all other solutions, Imperva is a great choice.

See all answers

What do you like most about NETSCOUT nGeniusONE?

Stability-wise, I rate the solution a ten out of ten.

See all answers

What is your experience regarding pricing and costs for NETSCOUT nGeniusONE?

The pricing is a bit high yet not overly expensive. The cost depends on the size of the customer, as sizing controls the pricing.

See all answers

Comparisons

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Dynatrace vs NETSCOUT nGeniusONE

Compared 8% of the time

Gigamon Deep Observability Pipeline vs NETSCOUT nGeniusONE

Compared 8% of the time

Pico Corvil Analytics vs NETSCOUT nGeniusONE

Compared 4% of the time

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Product Reports

Buyer's Guide

LogicMonitor

December 2025

Download LogicMonitor product report

Buyer's Guide

NETSCOUT nGeniusONE

December 2025

Download NETSCOUT nGeniusONE product report

Also Known As

No data available

NETSCOUT nGenius, nGeniusONE

Overview

LogicMonitor offers flexible IT monitoring with customizable dashboards and robust alerting capabilities. It integrates seamlessly with third-party apps like ServiceNow and provides a single-pane view for diverse IT environments, aiding in proactive issue resolution and enhancing operational efficiency.

LogicMonitor stands out with its capability to monitor diverse infrastructures including Cisco Voice systems, data centers, and virtual environments. Supporting servers, storage, networking devices, and applications, it provides seamless integration with cloud services like AWS and Azure. Users leverage its scalability and flexibility, benefiting from dynamic thresholds, anomaly detection, and detailed visualization. All these features contribute to improved management of IT assets and streamlined operations. Users suggest improvements in mapping, reporting, and automation for remediation, desiring more customizations and an expansive application performance monitoring toolset.

What are LogicMonitor's key features?

Customizable Dashboards: Allows personalization of monitoring views.
Robust Alerting: Offers advanced alert configurations.
API and Plugin Support: Ensures integration with apps like ServiceNow.
Dynamic Thresholds: Facilitates proactive issue resolution.
Anomaly Detection: Aids in identifying potential issues early.

What ROI should users look for in reviews?

Operational Efficiency: Enhanced by detailed visualizations and dashboards.
Scalability: Supports growing IT environments effortlessly.
Proactive Management: Facilitated by flexible alerting and monitoring.
Flexibility: Customization in monitoring diverse environments.

LogicMonitor is widely implemented across industries, providing monitoring for infrastructure in sectors like telecommunications, cloud computing, and managed services. Managed service providers particularly value its ability to track client environments, deliver proactive alerts, and generate comprehensive reports, while its integration with cloud platforms like AWS and Azure offers users centralized management and visibility into IT assets worldwide.

LogicMonitor

The nGenius Real-Time Monitor software provides you with tools to monitor and display information about your network both historically and in real time. The nGenius Real-Time Monitor software allows you to understand your current network usage and to plan for future needs. It also allows you to proactively troubleshoot problem areas in your network.

NETSCOUT

Sample Customers

Kayak, Zendesk, Ted Baker, Trulia, Sophos, iVision, TekLinks, Siemens

Cerner Corporation

Buyer's Guide

LogicMonitor vs. NETSCOUT nGeniusONE

December 2025

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