Try our new research platform with insights from 80,000+ expert users

LogicMonitor vs NETSCOUT nGeniusONE comparison

Sponsored
 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 10, 2024
 

Categories and Ranking

Juniper Mist Premium Analytics
Sponsored
Ranking in Network Monitoring Software
58th
Average Rating
8.0
Number of Reviews
2
Ranking in other categories
No ranking in other categories
LogicMonitor
Ranking in Network Monitoring Software
12th
Average Rating
9.0
Number of Reviews
26
Ranking in other categories
IT Infrastructure Monitoring (11th), Container Monitoring (5th), Cloud Monitoring Software (13th), AIOps (5th)
NETSCOUT nGeniusONE
Ranking in Network Monitoring Software
23rd
Average Rating
8.2
Number of Reviews
47
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the Network Monitoring Software category, the mindshare of Juniper Mist Premium Analytics is 0.4%, up from 0.3% compared to the previous year. The mindshare of LogicMonitor is 2.3%, down from 2.5% compared to the previous year. The mindshare of NETSCOUT nGeniusONE is 1.7%, up from 1.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software
 

Featured Reviews

ALEXANDRE VIANNA - PeerSpot reviewer
May 3, 2024
Has a single dashboard, but is expensive
We use this solution to manage our mission environment The single dashboard is a valuable feature.  The technical support needs improvement. The initial setup is straightforward. The solution is expensive. I rate the pricing an eight out of ten.  Overall, I rate the solution a seven out of…
Henry-Steinhauer - PeerSpot reviewer
Sep 21, 2022
They have an active community of users who are willing to share their experiences and how they have extended the solution to do unusual things.
We are a network of hospitals using the solution to monitor our network devices and all of the interfaces connected to them. It's predominantly instances of applications running on Windows Server. We use the Windows WMI for Windows Server stats. The IT directors at our hospitals use it, so we have…
Ruslan Melnyk - PeerSpot reviewer
Mar 20, 2024
Useful for network performance monitoring
My manager can explain the use cases attached to the product. I am a unit leader in my company, and I don't sell the product directly to our partners or customers. In my company, I manage certain processes and a team while building, developing, and providing them with a direction for the market. NETSCOUT nGeniusONE is a good solution for network performance monitoring since it is not cloud-based. My company sells NETSCOUT nGeniusONE in eight to ten countries. I think the solution is not good for capacity planning, but it is better to help find problems in applications because not every infrastructure is good at managing working applications. I think it is a solution meant for applications. The tool is useful for solving problems attached to applications. The tool's real-time network monitoring capability was used when the product was more reactive. In our company, if we use real-time monitoring, then we need to deal with raw traffic. In our company, if we don't see any problem in the real-time systems, we have the possibility to rely on the tool since it acts like a time machine for us, which can allow us to get back to the areas of problem and solve them. I recommend the product to those who plan to use it. For many users, it can be a good monitoring system that can be scaled up in the future. I think it is a good product to start with when working systems in an environment. NETSCOUT nGeniusONE is another tool used to manage raw traffic, and I find it to integrate well into our customers' network. I am not using it actively on the system. I use the tool for network packet brokers. I rate the tool a ten out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The single dashboard is a valuable feature."
"We can manage the entire system across the network and troubleshoot the pain points."
"We have very fine-tuned alerting that lets us know when there are issues by identifying where exactly that issue is, so we can troubleshoot and resolve them quickly. This is hopefully before the customer even notices. Then, it gives us some insight into potential issues coming down the road through our environmental health dashboards."
"The most valuable feature of LogicMonitor is the infrastructure monitoring capability."
"Whenever we reach out to our customers, we give LogicMonitor as a dashboard to them so they don't need to monitor the hardware side separately. For example, if my service is running on their hardware X, that means they don't need to monitor hardware X and our services too. LogicMonitor has the capability of monitoring their hardware as well as our services. This is how LogicMonitor helps us."
"LogicMonitor saves time in terms of its ability to proxy a connection through a device. For example, if you are troubleshooting a device, which you may want to connect to, you can proxy this connection through the platform. As a support resource, I don't need to use multiple platforms to connect to a device to further investigate the issue. It is all consolidated. From that perspective, it saves time because a resource now only needs to use one platform."
"It has improved our organization with its capacity planning. We have a performance environment that we use to benchmark our applications. We use it to say, "Okay, at a certain level of concurrency, we know where our application will fall over." Therefore, we are using LogicMonitor dashboards to tell us that we're good. Our platform can handle X number of clients concurrently hitting us at a time."
"The alerting would be number one in my book. The thresholds for getting alerts for different criteria are pretty well-thought-out. We don't get many false positives or negatives on the alerting side. If we do get an email alert or some similar alert, we know that it is something that has to be looked at."
"The plugins are easy to integrate, and LogicMonitor provides these add-ons for vendors like VMware. It becomes very easy to integrate them and take the data sources."
"We get full visibility into whatever the customer wants us to monitor and we get it pretty rapidly. That is very important. Only having certain metrics that other platforms will give you out-of-the-box means you only get a small picture, a thumbnail picture. Whereas with LogicMonitor, you get the entire "eight by 10 picture", out-of-the-box. Rather than some availability metrics, you get everything. You get metrics on temperature, anything related to hardware failure, or up and down status."
"The most valuable feature is that it is in line with the traffic. It already captures the raw traffic itself and then filters it, giving us the correct image. Some other companies may just extract what they think is valuable from the traffic itself. nGeniusONE is in line."
"It gives me the MOS, latency, and jitter."
"Network faults are easily and quickly identified through dashboards and drill down."
"The visual and graphical interfaces in the display that it provides for us to show our senior leadership. We can show them what is actually happening, instead of a spreadsheet."
"The product is very good. We have very few problems."
"Among the valuable features, if it's TAP'ed well, are the density of the data that you can get and the relatively high veracity or accuracy rate that we see from it."
"It has versatility to correlate different traffic types and performance management statistics."
"The most valuable feature of NETSCOUT nGeniusONE is it helps customer to understand what risks are in their network. For example, if a customer has some wrong configurations. It could cost them some critical services to slow down."
 

Cons

"The technical support needs improvement."
"The Wi-Fi side needs improvement."
"Dashboarding capabilities could be enhanced. It is cumbersome, you must do it all at once, and then you must repeat the process every now and then."
"LogicMonitor should improve its logging features. It can become expensive and should be cost-effective. It would be great to see prebuilt templates for alerting methods in LogicMonitor that are similar to the prebuilt dashboards. Currently, users have to build their alerting configurations."
"We are working with LogicMonitor to get flexibility to see the absolute running numbers, rather than doing an average. They can keep the average for customers who want it, but there should be a way to at least show the real numbers, which are coming every second on the screen."
"I'd like to see more automation in the tool, especially around remediation."
"One thing I would like to see is parent/child relationships and the ability to build a "suppression parent/child." For example, If I know that a top gateway is offline and I can't talk to it anymore, and anything that's connected below it or to it is also going to be offline, there is no need to alarm on those. In that situation it should create one ticket or one alarm for the parent. I know they're working towards that with their mapping technology, but it's not quite to that level where you can build out alarm logic or a correlation logic like that."
"One of the areas that I sometimes find confusing is the way that the data is presented. For example, a couple of weeks back I was looking at bandwidth utilization. That's quite a difficult thing to present, but they should try to dumb down how the data is presented and simplify what they're presenting."
"The only functional area I can think of that has room for improvement would be the dashboards. They could use a refresh. It would be nice if there were more widgets and more types of widgets."
"We would like to see more functionality around mapping of topologies, in terms of networks. An improvement that we would like to see is added functionality to get more detail out of mapping. For example, if the LogicMonitor Collector identifies a connection between two network endpoints, it would be great to actually see which ports are connecting the two endpoints together. That functionality is something we greatly desire. It would actually make our documentation more dynamic in the sense that we wouldn't need to manually document. If this is something that the platform could provide, then this would be a great asset."
"There are so many features that it makes it hard to know it all. You end up paying for things that you don't use and probably don't even need. It might be better if Netscout came up with a modular way to pay for what you're going to use and not pay for all of this "white elephant" without being able to take advantage of all of it."
"The scalability needs some work. From a probe perspective, we are limited to a certain amount of throughput on the devices themselves. Without having actual hooks into the bare metal hardware for the solutions, it's a bit of a "thumb in the air" as to when we hit our capacity or when our high watermark is."
"It's not intuitive, it's not simple to use. It is probably the only monitoring tool, out of all the ones that I have, that I really need an expert on, an expert from nGenius, a contractor that I have to pay, to manage the tool. And that's because it's simply not easy to use. Netscout needs to focus on making it easier to use."
"The product is a little complicated."
"The single pane of glass view is a challenge. I like the graphics, they're easy to understand, but when more digging is required, it's more complicated to get what I'm expecting."
"I would like more in-depth convergence between all the applications, especially when I look for information through a data mine."
"The technical support could improve a bit with quicker responses for early on questions. What I think are simple questions are taking a long time to get answers to."
"NG1 has been stable for a while in our environment - at least we have what we needed. But with nBA, there's a lot of room for improvement."
 

Pricing and Cost Advice

"The solution is expensive."
"We've had customers who have reduced their costs by not having multiple platforms for monitoring. That said, especially with super-large environments, the cost model for LogicMonitor is the one area where we run into issues."
"The licensing side of things with LogicMonitor, is quite simple. It is one license per device. Recently, you have additional licenses with things, like LM Cloud, which does confuse things a bit. Because it's very hard to estimate how many licenses you're going to need until you're monitoring it, so it's quite hard through that process to give a customer price to say, "This is how much this services will cost.""
"The features were very valuable to us because we could consolidate them into one platform and have a good user experience with the platform, our accounts, and the support team. That was the key driver for us. That was what we were looking for. We looked for a comprehensive solution that could provide advanced features all in one platform, and LogicMonitor was the solution that we chose. It definitely has a premium price. However, you are getting what you pay for in a very effective way. That was important in our decision-making.The features were very valuable to us because we could consolidate them into one platform and have a good user experience with the platform, our accounts, and the support team. That was the key driver for us. That was what we were looking for. We looked for a comprehensive solution that could provide advanced features all in one platform, and LogicMonitor was the solution that we chose. It definitely has a premium price. However, you are getting what you pay for in a very effective way. That was important in our decision-making."
"It is pretty expensive, but we now need one less full-time engineer. With on-prem, we used to have one more engineer in our department. That engineer has now moved to another department. Our capacity is better with this product than the previous one. It is easy for us to manage the sites. You have to choose between the standard account and the premium account. With the premium account, you get a lot more than the standard one, and you can also buy some extra features. It is a good thing to look at them because you would probably want to buy them. You should take your time and negotiate the price. They are easy. Like all cloud providers, they are able to discuss the price and if necessary, change the price."
"The license is annual, and I'm not fully aware of what it costs. We have a through-cycle that we go through, and they've been generous with us going above our limit. They're not strict on it. At the end of the year, they got us to renew. We always add some cushion for what we expect. Also, if you need custom monitoring or design work, you can pay them for consulting services."
"We pay for the enterprise tech support."
"It's an enterprise-grade solution and competitively priced compared to the other solutions that are out there... Our organization is not huge, but LogicMonitor is worth every penny that we pay for it. I've never heard anyone say, "I'm not sure that we're getting good value for money from this product." It's integral to our business."
"The solution is not expensive."
"It is very expensive, but it's well worth the money."
"It can be expensive, but if you have a good configuration, based on what you are looking for, it's okay, it's manageable."
"The platform is expensive."
"The product is too expensive compared to other products."
"The scalability becomes very expensive quickly."
"The price is only for acquisition; it's not a licence."
"Licensing is flexible, it's not tied to anything else. We can easily switch up the licensing piece... Obviously, NETSCOUT is a little bit in the higher range, but it gives you value for money. You get what you pay for."
"There is a need to make yearly payments towards the licensing charges attached to the product. The product may come across as a cheap tool for some, while it may seem costly for others."
report
Use our free recommendation engine to learn which Network Monitoring Software solutions are best for your needs.
814,649 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
16%
Financial Services Firm
12%
Manufacturing Company
9%
Government
8%
Computer Software Company
22%
Financial Services Firm
11%
Manufacturing Company
9%
Healthcare Company
8%
Financial Services Firm
17%
Computer Software Company
15%
Manufacturing Company
10%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Juniper Mist Premium Analytics?
We can manage the entire system across the network and troubleshoot the pain points.
What is the best network monitoring software for large enterprises?
It actually depends on the exact purpose or requirements. Some tools are better for only network devices while others...
What do you like most about LogicMonitor?
LogicMonitor helps us prevent potential downtime. It's pretty good. It generates low-level warnings that aren't neces...
What is your experience regarding pricing and costs for LogicMonitor?
The pricing can vary yearly or monthly, depending on the clients we're working with and their size and scale. For exa...
Which is the best DDoS protection solution for a big ISP for monitoring and mitigating?
I would say if it’s an ISP that will build a scrubbing center, Netscout/Arbor is a good solution. In all other soluti...
What do you like most about NETSCOUT nGeniusONE?
Stability-wise, I rate the solution a ten out of ten.
What is your experience regarding pricing and costs for NETSCOUT nGeniusONE?
There is a need to make yearly payments towards the licensing charges attached to the product. The product may come a...
 

Also Known As

No data available
No data available
NETSCOUT nGenius, nGeniusONE
 

Overview

 

Sample Customers

Information Not Available
Kayak, Zendesk, Ted Baker, Trulia, Sophos, iVision, TekLinks, Siemens
Cerner Corporation
Find out what your peers are saying about LogicMonitor vs. NETSCOUT nGeniusONE and other solutions. Updated: October 2024.
814,649 professionals have used our research since 2012.