We performed a comparison between ManageEngine Patch Manager Plus and Quest KACE Systems Management based on real PeerSpot user reviews.
Find out in this report how the two Patch Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."ManageEngine Patch Manager Plus is lightweight and has a remote push feature that helps me manage several main sites and subsites."
"ManageEngine Patch Manager Plus covers almost all my end devices, and I can easily look over my device's hardware status."
"It is a highly stable solution."
"Scalability-wise, I rate the solution a ten out of ten."
"The fetch repository is a good feature."
"The solution's technical support is top-notch. Whenever I have a question, they get back to me immediately, which is probably one of the best features of the solution's technical support."
"You can create remote sessions for client systems."
"The tool's most valuable feature is performance."
"KACE’s knowledge-based articles are very good."
"It is excellent in terms of updating and configuring everything the way we need. For anything more complex, we do professional service engagements, and they're exceptional. For anything less complex, we just need to ask questions. Their support division is extremely good too."
"The single pane of glass for managing devices is helpful because it allows me to perform updates and control things without having to disturb the doctors or nurses."
"The most valuable feature is the ability to have an overview of all devices that are accessing our environment."
"The most valuable feature is the imaging of computers through the SDA... Being able to do that so quickly with the SDA, and to then use the SMA for reinstalling software, has been huge for our productivity."
"I am impressed by the service desk ticketing and asset management."
"This solution makes it easy to control assets and upgrade all types of software."
"KACE automatically tracks this information and saves it for me, allowing me to call it up on the dashboard. For example, if I need to find Juliano's computer in the system, I don't need to search through endless spreadsheets. I just search for "Juliano" in KACE. KACE also lists other details like the last login user."
"The cloud version should have option to add all the endpoints using the agent. Not only for Windows, but also the Linux version. There are some versions which are not compatible with SaaS Manager. So some customers do not want to use the latest version of Linux latest version of CentOS. Actually, CentOS is not available. But some are using and patch manager is compatible for some versions only, not older older versions. So there are some pros and cons that are referred to patch management."
"They should add better features for managing hardware."
"The tool's support needs improvement."
"The solution's initial setup is not straightforward, and we have to customize it with our relevant features."
"The solution's UI is an area that requires improvement."
"ManageEngine Patch Manager Plus needs to improve speed."
"I find the user interface a little bit intimidating and not very appealing."
"There are limitations to this solution when we are working with iOS, Apple laptops or desktops such as the Mac and iMac."
"The labeling process should be more streamlined. It should be easier to do. It gets confusing at times."
"I think it should have the ability to have the applications automatically update. It would be really helpful if this would override what the user might choose to do."
"The customization of the interface needs improvement for things like end user tickets. While the functionality is good, some of that UI stuff does need improvement."
"I've had some issues with patch catalogue."
"I would sure like them to be able to copy and paste out of OneNote. That drives me nuts. You can't copy from OneNote into KACE."
"My biggest complaint is that almost every time they send out a new version, it fixes something and breaks another. Something that wasn't working in the last version now works, but something else stops; or they'll remove some dashboard that I really found to be nice and replace it with something totally different that I could care less about."
"There may be a good reason why some things are not easily able to be done, yet it needs work to compete with some of the other ticketing systems out there now."
"The only hiccups we had were some power issues, where the box was a little under-powered early on."
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ManageEngine Patch Manager Plus is ranked 7th in Patch Management with 12 reviews while Quest KACE Systems Management is ranked 6th in Patch Management with 38 reviews. ManageEngine Patch Manager Plus is rated 8.4, while Quest KACE Systems Management is rated 8.8. The top reviewer of ManageEngine Patch Manager Plus writes "Good scalability and a responsive tech support team ". On the other hand, the top reviewer of Quest KACE Systems Management writes "Easy to use, saves us time, and increases IT productivity". ManageEngine Patch Manager Plus is most compared with Microsoft Windows Server Update Services, BigFix, Microsoft Configuration Manager, ManageEngine Endpoint Central and ManageEngine Patch Connect Plus, whereas Quest KACE Systems Management is most compared with Microsoft Intune, Microsoft Configuration Manager, Microsoft Windows Server Update Services, BigFix and Ivanti Neurons Patch for Intune. See our ManageEngine Patch Manager Plus vs. Quest KACE Systems Management report.
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