Try our new research platform with insights from 80,000+ expert users

Meraki Dashboard vs NETSCOUT nGeniusONE comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 10, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
1.0
Meraki Dashboard improves efficiency by reducing time spent on IT tasks, with ROI seen within three to four years.
Sentiment score
7.0
NETSCOUT nGeniusONE boosts productivity by speeding up troubleshooting, enhancing network visibility, reducing downtime, and improving customer satisfaction.
 

Customer Service

Sentiment score
7.1
Meraki Dashboard support is praised for responsiveness and expertise, but some concerns exist about wait times and reliance on documentation.
Sentiment score
5.9
NETSCOUT nGeniusONE's customer service is competent but varies by tier; onsite support is valued despite high costs and limited resources.
The support response time can be slow, sometimes taking up to fifteen hours.
Senior Assistant Director Information Technology at a non-tech company with 10,001+ employees
When our site went down, Cisco's technical support was very responsive and effective, so I would rate them nine out of ten for their support.
L3 Techical Support Engineer at IT Solutions Consulting
They are instantly available for technical support from Meraki Dashboard.
Managing Director at a manufacturing company with 10,001+ employees
They need to work on their response time and overall competence.
Regional Director at iSecureMind
The distributor's support is rated an eight out of ten, indicating room for improvement in SLA handling.
System Integrator at a construction company with 11-50 employees
I am actually happy with technical support from NETSCOUT.
General Manager at MOCOMSYS
 

Scalability Issues

Sentiment score
5.4
Meraki Dashboard provides excellent scalability and flexibility, suitable for businesses of various sizes, with high ease of deployment.
Sentiment score
8.0
NETSCOUT nGeniusONE is scalable, with strengths in virtual expansion but limited by hardware restrictions for some users.
The solution is highly scalable and accommodates the growth needs effectively.
System Integrator at a construction company with 11-50 employees
It is not similar to software solutions Datadog or Dynatrace where they can easily add agents without problems.
General Manager at MOCOMSYS
 

Stability Issues

Sentiment score
5.6
Meraki Dashboard is highly stable and reliable, with users rating its performance nine or ten out of ten.
Sentiment score
8.1
NETSCOUT nGeniusONE is stable and robust, with rare upgrade issues and strong support, earning high user satisfaction.
We have not encountered any downtime related to the Meraki cloud feature in the last five years.
Senior Assistant Director Information Technology at a non-tech company with 10,001+ employees
Datadog is more stable than NETSCOUT nGeniusONE, being a SaaS-based solution compared to on-prem solutions like NETSCOUT.
Regional Director at iSecureMind
I rate the stability of NETSCOUT nGeniusONE as ten out of ten since we have not experienced any escalations or downtime issues from the end user's side.
System Integrator at a construction company with 11-50 employees
Customers are more sensitive about NETSCOUT nGeniusONE's upgrades because it has hardware.
General Manager at MOCOMSYS
 

Room For Improvement

Enhancements needed in Meraki Dashboard include licensing, user-friendliness, integration, documentation, navigation, AI, scalability, and reporting features.
NETSCOUT nGeniusONE requires interface improvements, better integration, cost reduction, and enhanced features to increase appeal and competitiveness.
There is a need for price reductions in developing countries, as the cost of Meraki is quite high.
Senior Assistant Director Information Technology at a non-tech company with 10,001+ employees
The cameras are not connected through Meraki, but all other devices are on Meraki networks.
IT Manager at Fawaz
It provides many insights out of the box without any need to search for them.
CTO at a tech services company with 11-50 employees
Customers want to have service assurance, including NPM and APM, from one vendor.
Regional Director at iSecureMind
It would be beneficial to see more AI capabilities included in nGeniusONE to further streamline processes.
System Integrator at a construction company with 11-50 employees
Many big companies Samsung and Hyundai try to build their own monitoring solutions using open-source tools and their own engineers, though it has not been successful.
General Manager at MOCOMSYS
 

Setup Cost

Meraki Dashboard is viewed as expensive, with licensing costs varying based on devices and implementation scale.
NETSCOUT nGeniusONE is costly but offers reliable value and flexibility, necessitating careful budgeting for its comprehensive functionality.
The cost of the Meraki solution is high, which may not be affordable for smaller companies, especially in developing countries.
Senior Assistant Director Information Technology at a non-tech company with 10,001+ employees
If we involve a third-party vendor, the price will definitely go up.
IT Manager at Fawaz
I would rate the pricing for Meraki Dashboard as one.
Network Technology Project Manager at a financial services firm with 10,001+ employees
The cost depends on the size of the customer, as sizing controls the pricing.
Regional Director at iSecureMind
Regarding its high price, I give NETSCOUT nGeniusONE a seven.
Newwork And Collaboration Supervisor at Nafeza
 

Valuable Features

Meraki Dashboard offers user-friendly, cloud-based management with robust security and analytics, ideal for IT professionals and non-tech users.
NETSCOUT nGeniusONE offers real-time traffic intelligence, simplified visibility, and efficient network performance analysis with user-friendly dashboards.
Meraki Dashboard offers an exceptional centralized management solution that allows easy updates and monitoring of various network features, including bandwidth usage and content filtering.
Senior Assistant Director Information Technology at a non-tech company with 10,001+ employees
The most valuable feature for me is the cloud dashboard.
Senior Network Engineer at a healthcare company with 10,001+ employees
It summarizes everything in one place, which is very important for our organization.
CTO at a tech services company with 11-50 employees
The capability of real-time traffic intelligence is also very useful because it allows for the comparison between real-time and historical packet levels.
Regional Director at iSecureMind
Their analysis capability actually surpasses other APM solutions, which is why customers love it.
General Manager at MOCOMSYS
The real-time insights that NETSCOUT nGeniusONE provides are very helpful.
Newwork And Collaboration Supervisor at Nafeza
 

Categories and Ranking

Meraki Dashboard
Ranking in Network Monitoring Software
17th
Average Rating
8.6
Reviews Sentiment
6.0
Number of Reviews
59
Ranking in other categories
No ranking in other categories
NETSCOUT nGeniusONE
Ranking in Network Monitoring Software
26th
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
51
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of December 2025, in the Network Monitoring Software category, the mindshare of Meraki Dashboard is 1.0%, down from 1.6% compared to the previous year. The mindshare of NETSCOUT nGeniusONE is 1.4%, down from 1.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software Market Share Distribution
ProductMarket Share (%)
Meraki Dashboard1.0%
NETSCOUT nGeniusONE1.4%
Other97.6%
Network Monitoring Software
 

Featured Reviews

MURALI NIDAMANURI - PeerSpot reviewer
Managing Director at a manufacturing company with 10,001+ employees
Dashboard provides comprehensive network security and management capabilities
I don't have specific handy names. Meraki Dashboard uses multiple functions where we can configure SSIDs, firewall policies, DHCP, multiple VLANs and DHCP configurations, VLAN configurations, access control policies, MAC binding, client access based on MAC authentication and certificate-based authentication. We have configured SSO for Windows Active Directory by configuring the RADIUS services. We have implemented many customer requirements in Meraki Dashboard. With the detailed visibility feature of Meraki Dashboard, I get connected clients information, including how much data each client downloaded and what applications they accessed. I can obtain detailed data including ISP links level monitoring and speed. I can perform speed tests, generate analytics reports, convert to Excel based on each user for each department, create dashboards, monitor and limit bandwidths, and restrict specific URLs. The advanced security configuration in Meraki Dashboard is useful for network security. Substantial security can be achieved within Meraki Dashboard itself, eliminating the need for additional firewalls to protect your network. You can configure WAN monitoring, users' ACLs, URL filtering, web filtering, and department-wise access configuration for specific client applications. It's completely cloud-managed, and in a simplified way, you don't need to visit any physical infrastructure to monitor activities. Apart from access points, everything is in the cloud. We have monitored IoT solutions, CCTV monitoring, and can detect and control intrusions. When people connect IoT devices to your network, Meraki Dashboard can detect what device it is and control those access controls, even with different operating systems.
ES
General Manager at MOCOMSYS
Offers detailed network monitoring but requires improvement in deployment complexity and pricing
The price is really high, making it difficult for many financial companies to purchase immediately; it will take time for them to afford any budget for the purchase. The traffic data correlation feature's effectiveness with performance issues for clients remains uncertain as there are questions that need to be addressed through engineers regarding how many customers are actually using it. Regarding pricing and value for money, while the solution has the potential to save time and money for clients in the long term, monitoring solutions for performance management or network monitoring do not cause immediate damage to a company. It could lead to damage over time, but financial and management teams typically cannot see the immediate crisis. This is why many big companies Samsung and Hyundai try to build their own monitoring solutions using open-source tools and their own engineers, though it has not been successful.
report
Use our free recommendation engine to learn which Network Monitoring Software solutions are best for your needs.
879,259 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
11%
Manufacturing Company
9%
Educational Organization
8%
Government
7%
Financial Services Firm
11%
Computer Software Company
11%
Manufacturing Company
10%
Government
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business22
Midsize Enterprise13
Large Enterprise26
By reviewers
Company SizeCount
Small Business14
Midsize Enterprise5
Large Enterprise37
 

Questions from the Community

What do you like most about Meraki Dashboard?
We greatly utilize the network because we can plug it into the DNS, VPN, or equipment. It's very good. Meraki Dashboard enhances wireless network management. We appreciate its flexibility, as it al...
What is your experience regarding pricing and costs for Meraki Dashboard?
The cost of the Meraki solution is high, which may not be affordable for smaller companies, especially in developing countries.
What needs improvement with Meraki Dashboard?
Improving the AI capabilities would be beneficial as the machine should learn more extensively. The future is AI-driven. Network availability is crucial based on machine understanding, so the machi...
Which is the best DDoS protection solution for a big ISP for monitoring and mitigating?
I would say if it’s an ISP that will build a scrubbing center, Netscout/Arbor is a good solution. In all other solutions, Imperva is a great choice.
What do you like most about NETSCOUT nGeniusONE?
Stability-wise, I rate the solution a ten out of ten.
What is your experience regarding pricing and costs for NETSCOUT nGeniusONE?
The pricing is a bit high yet not overly expensive. The cost depends on the size of the customer, as sizing controls the pricing.
 

Also Known As

No data available
NETSCOUT nGenius, nGeniusONE
 

Overview

 

Sample Customers

Coop eG, Peet's Coffee & Tea, Priefert Manufacturing, Century Care Management, Clifton College, Zürs Ski Resort, Capital FM Arena, MAXI Autohöfe
Cerner Corporation
Find out what your peers are saying about Meraki Dashboard vs. NETSCOUT nGeniusONE and other solutions. Updated: December 2025.
879,259 professionals have used our research since 2012.