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NETSCOUT nGeniusONE pros and cons

Vendor: NETSCOUT

4.1 out of 5

47 reviews
93% willing to recommend

2,144 followers

Pros & Cons summary

NETSCOUT nGeniusONE enhances bandwidth management with advanced traffic analysis and deep packet inspection, reducing troubleshooting time. It detects security threats and aids in network performance monitoring. The tool requires expert management, driving up costs. A complex setup and frequent bug-inducing upgrades necessitate stable software improvements. While offering extensive features, pricing is high, and a modular plan may be beneficial.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

NETSCOUT nGeniusONE enables proactive bandwidth management, moving from a reactive to a predictive approach.

It provides detailed traffic analysis and monitoring capabilities for various applications and network conditions.

NETSCOUT nGeniusONE improves troubleshooting efficiency through low-level packet inspection.

The tool enhances security monitoring by detecting unusual traffic patterns that bypass conventional firewall protections.

NETSCOUT nGeniusONE supports comprehensive network visibility and performance analysis, aiding in rapid problem resolution and network optimization.

CONS

NETSCOUT nGeniusONE lacks intuitive usability and requires expert management, leading to increased costs for users.

There are frequent bugs following major code upgrades, causing disruptions and requiring better quality assurance before release.

Initial deployment is complex, requiring significant time and expertise for successful implementation.

The scalability is limited by appliance-based architecture, resulting in challenges when accommodating growing infrastructure needs.

NETSCOUT nGeniusONE pricing is higher compared to competitors, making it a less cost-effective option for some businesses.

NETSCOUT nGeniusONE Pros review quotes

reviewer1414866

Engineer at a tech services company with 51-200 employees

Sep 3, 2020

The quick drill-down views are similar to Wireshark views. Those are quite nice, with the views on how you interpret some of the data. The granularity of how far you can drill down into milliseconds or microseconds is a very nice feature. It actually stores quite a lot of data in its database.

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DN

Dominic Nazzise

Network Operations Engineer at a government with 10,001+ employees

Dec 5, 2018

Aside from having the logs that are just on the firewall, we're able to get the traffic as it's going in between, throughout our network. It isolates end sources that are having issues, where we don't have any other tools that would be able to go down to an end-user's computer to find out what's going on.

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BU

Bhuvanesh Uthukuli Subramanian

Architect - Network & Security Tools at Cognizant

Jul 22, 2020

It's a consolidated, single tool that talks to multiple platforms. It's not vendor-proprietary; it's independent. It provides interoperability with different products, whether they are routing products, switching products, wireless, wired, load balancing, or proxy. It works with anything you can name.

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NETSCOUT nGeniusONE

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reviewer1394490

Manager Network Operations Communication Signals at a transportation company with 10,001+ employees

Jul 26, 2020

We've saved a lot of time in triaging. We have found root cause identities on packet captures and have been able to feed that information back to a specific vendor, because a lot of our technology is emerging. So, we're able to give that feedback to our vendors and have them solve the problems that they need to fix, and they have the evidence to do so.

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JC

Senior Director of Enterprise IT Operations at a healthcare company with 10,001+ employees

Oct 29, 2018

The biggest benefit is the ability to do low-level packet inspection. When I say packet inspection, I don't mean looking at payload, but just looking at your communication handshakes and the like. It reduces troubleshooting time because you can get a much better view into the communications path between servers, database servers, web servers, and understand what's going on.

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DG

Network Analyst

Apr 21, 2019

If one of our network pipes is getting plugged up by somebody using too much bandwidth, we can use the NETSCOUT tool to examine and find out what is going on.

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MO

Data Communications Engineering Manager at a government with 10,001+ employees

Dec 19, 2018

Deep packet inspection is probably the strongest feature.

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reviewer1070697

Network Engineer at a comms service provider with 10,001+ employees

Aug 5, 2020

The solution transforms packet wire data into real-time data that is actionable. It helps us with faster detection of issues and allows us to create alerts.

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PD

Prasanna Damodaran

Network Solution Architect at Agilent Technologies, Inc.

Aug 30, 2020

If a lot of traffic from one site is hitting AWS Cloud or the data center, then we want to know which client is utilizing the most bandwidth. We will work with nGeniusONE to troubleshoot the issue.

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MA

Global Telecom Operations Director at Honeywell International Inc.

Oct 4, 2018

We are using nGeniusONE to run our bandwidth capacity management reports. In the past, we used to be very reactive, we used to depend a lot on suppliers to tell us which sites are our hot sites, meaning, which have high bandwidth utilization. Now we do this in a much more proactive way and we are moving to a more predictive approach in that aspect, thanks to nGeniusONE.

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NETSCOUT nGeniusONE Cons review quotes

reviewer1414866

Engineer at a tech services company with 51-200 employees

Sep 3, 2020

They can improve still on the workflows, document their workflows that are commonly used... We don't know some of the workflows yet, and it's not something that you can just read up in the manual. There is some stuff in the help manual and online, but it's to a point where you need to purchase extra training and services from them. You can't just go and read up on it yourself and learn from A to Z...

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DN

Dominic Nazzise

Network Operations Engineer at a government with 10,001+ employees

Dec 5, 2018

I'd like to see the nGeniusONE, the nGeniusPULSE, and the OptiView, their three separate products, work a little better together, a little more streamlined.

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BU

Bhuvanesh Uthukuli Subramanian

Architect - Network & Security Tools at Cognizant

Jul 22, 2020

I would like to see improvement in the user experience. It's hard to manage it. We need a dedicated, highly-qualified person, compared to similar tools. Obviously, it's in a higher bracket, salary-wise. That's something the NETSCOUT team needs to focus on. It's a completely niche-skill technology, where we need to have the skills to manage, maintain, and deploy it.

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NETSCOUT nGeniusONE

Free Report: NETSCOUT nGeniusONE Reviews and More

Learn what your peers think about NETSCOUT nGeniusONE. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.

816,636 professionals have used our research since 2012.

reviewer1394490

Manager Network Operations Communication Signals at a transportation company with 10,001+ employees

Jul 26, 2020

In previous versions, we used to have an icon on the dashboard when the situation analysis would present an alert. It would be nice if that would be made available on the dashboard again. Something that could be customizable to only illuminate on certain applications.

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JC

Senior Director of Enterprise IT Operations at a healthcare company with 10,001+ employees

Oct 29, 2018

The GUI has gotten better over time but there could be some improvement in how the GUI is built.

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DG

Network Analyst

Apr 21, 2019

One of the products we use is SolarWinds, and it provides a very cool mapping of an agent from end-to-end. If NETSCOUT could somehow implement that into their design... make it quicker and easier to get those net paths, it would be huge.

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MO

Data Communications Engineering Manager at a government with 10,001+ employees

Dec 19, 2018

There are so many pieces of their product that integrate with one another that perhaps a recommendation for improvement would be some sort of bigger overview and map to help understand how all their pieces integrate together.

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reviewer1070697

Network Engineer at a comms service provider with 10,001+ employees

Aug 5, 2020

There was a point in GTP where we were creating services on nodes and after that we wanted to have services on APN. We can't have both... There are some limitations with these types of things. When we would like to use a feature, we have to remove another one.

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PD

Prasanna Damodaran

Network Solution Architect at Agilent Technologies, Inc.

Aug 30, 2020

Initially, we were having a lot of issues with bugs when using version 6.1.1. There were a lot of problems with the dashboard causing confusion. We worked with our SE and the NETSCOUT engineering team to fix the visibility with the data. There should be a patch release to fix this issue. However, this seems to be working fine for us right now after the 6.2.2 upgrade.

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MA

Global Telecom Operations Director at Honeywell International Inc.

Oct 4, 2018

It's not intuitive, it's not simple to use. It is probably the only monitoring tool, out of all the ones that I have, that I really need an expert on, an expert from nGenius, a contractor that I have to pay, to manage the tool. And that's because it's simply not easy to use. Netscout needs to focus on making it easier to use.

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