NETSCOUT nGeniusONE and PRTG Network Monitor both compete in the network monitoring category, each offering distinct capabilities. NETSCOUT appears to have the edge for complex network environments due to its strong analytics and deep inspection features, while PRTG is advantaged for simpler setups with its user-friendly interface and straightforward deployment.
Features: NETSCOUT nGeniusONE offers comprehensive network analysis, including deep packet inspection and dependency mapping, which are crucial for diagnosing and optimizing network performance. PRTG Network Monitor excels with ease of use and straightforward deployment, featuring an intuitive interface and a variety of pre-configured sensors that simplify network monitoring tasks.
Room for Improvement: NETSCOUT nGeniusONE could benefit from refining its graphical interface to be more user-friendly and standardizing its broad feature set to enhance accessibility. Additionally, reducing reliance on physical agents and more flexible pricing could improve user experience. PRTG could improve with more sophisticated graphical interfaces, better pricing options for smaller enterprises, and enhanced support for advanced configurations, including cloud integration.
Ease of Deployment and Customer Service: NETSCOUT nGeniusONE requires on-premises deployment and often demands specialized support due to its complexity, making technical assistance dependent on the service level purchased. PRTG Network Monitor provides flexible deployment options, including hybrid and cloud, with simpler implementation and generally favorable support, though scalability is a concern for larger enterprises.
Pricing and ROI: NETSCOUT nGeniusONE is typically more expensive, with a vast feature set that may not be fully utilized by all customers, yet it offers significant ROI by reducing troubleshooting time and maintaining network performance. PRTG Network Monitor is more budget-friendly, especially for smaller and medium businesses, providing a more cost-effective solution with its simpler features offering visibility and efficiency in network management at a lower entry cost.
The distributor's support is rated an eight out of ten, indicating room for improvement in SLA handling.
They need to work on their response time and overall competence.
Tutorials are available so I can manage any issue with PRTG Network Monitor easily.
The setup process is well-documented, making it easy to deploy.
The solution is highly scalable and accommodates the growth needs effectively.
PRTG Network Monitor has the ability to scale and add new devices.
On a scale of one to ten, scalability is rated as 9.5.
Datadog is more stable than NETSCOUT nGeniusONE, being a SaaS-based solution compared to on-prem solutions like NETSCOUT.
I rate the stability of NETSCOUT nGeniusONE as ten out of ten since we have not experienced any escalations or downtime issues from the end user's side.
Customers want to have service assurance, including NPM and APM, from one vendor.
It would be beneficial to see more AI capabilities included in nGeniusONE to further streamline processes.
They need to improve application performance monitoring, error tracing mechanisms, and log management.
PRTG Network Monitor should provide syslog monitoring since it is not available at this time.
The cost depends on the size of the customer, as sizing controls the pricing.
Pricing is by the number of devices, not by sensor.
The prices are very high for PRTG Network Monitor.
The capability of real-time traffic intelligence is also very useful because it allows for the comparison between real-time and historical packet levels.
PRTG Network Monitor already provided me with 100 free sensors, which is enough for my network monitoring.
The pricing is affordable compared to SolarWinds.
PRTG Network Monitor runs on a Windows machine within your network, collecting various statistics from the machines, software, and devices which you designate. PRTG comes with an easy-to-use web interface with point-and-click configuration. You can easily share data from it with non-technical colleagues and customers, including via live graphs and custom reports. This will let you plan for network expansion, see what applications are using most of your connection, and make sure that no one is hogging the entire network just to torrent videos.
To monitor a large IT environment, it's important to be able to scale PRTG up. Paessler PRTG Enterprise Monitor includes all the proven capabilities of PRTG Network Monitor, which are enhanced by exclusive ITOps Board for a service-oriented, central overview of multiple PRTG servers.
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