NETSCOUT nGeniusONE and PRTG Network Monitor compete in the network monitoring solutions category. Based on features, ease of deployment, and pricing, PRTG Network Monitor has the upper hand, being more user-friendly and cost-effective.
Features: NETSCOUT nGeniusONE offers in-depth packet inspection, application-layer traffic visibility, and real-time voice traffic analysis. It performs dependency mapping and NetFlow analysis to provide detailed insights into network performance. PRTG Network Monitor is recognized for its easy setup, scalability, and intuitive design, featuring a wide array of built-in sensors suitable for various network infrastructures. It provides straightforward monitoring with the flexibility to adapt to complex environments.
Room for Improvement: NETSCOUT nGeniusONE could simplify its interface and offer more modular pricing. It should reduce its reliance on physical hardware and integrate better with virtual environments. PRTG Network Monitor could enhance its application monitoring capabilities and offer more customization options for reports and dashboards. More flexible licensing options could accommodate smaller businesses better, addressing the perceived high cost of licensing.
Ease of Deployment and Customer Service: Both support diverse environments, including on-premises and hybrid cloud. NETSCOUT's deployment may require significant expertise, sometimes needing dedicated personnel for management. PRTG offers a simpler deployment process manageable internally without additional help. NETSCOUT provides direct engineer support, while PRTG's customer service is satisfactory but could benefit from more proactive engagement.
Pricing and ROI: NETSCOUT nGeniusONE is expensive but reliable, with significant ROI by reducing troubleshooting time and improving network uptime. Its all-inclusive pricing may not suit organizations that don't utilize all features. PRTG offers competitive pricing with a flexible licensing structure advantageous for smaller scales, potentially offering a more attractive ROI due to its straightforward use and fewer hidden costs.
The distributor's support is rated an eight out of ten, indicating room for improvement in SLA handling.
They need to work on their response time and overall competence.
The setup process is well-documented, making it easy to deploy.
The solution is highly scalable and accommodates the growth needs effectively.
On a scale of one to ten, scalability is rated as 9.5.
I rate the stability of NETSCOUT nGeniusONE as ten out of ten since we have not experienced any escalations or downtime issues from the end user's side.
Datadog is more stable than NETSCOUT nGeniusONE, being a SaaS-based solution compared to on-prem solutions like NETSCOUT.
Customers want to have service assurance, including NPM and APM, from one vendor.
It would be beneficial to see more AI capabilities included in nGeniusONE to further streamline processes.
They need to improve application performance monitoring, error tracing mechanisms, and log management.
The cost depends on the size of the customer, as sizing controls the pricing.
Pricing is by the number of devices, not by sensor.
The capability of real-time traffic intelligence is also very useful because it allows for the comparison between real-time and historical packet levels.
The pricing is affordable compared to SolarWinds.
PRTG Network Monitor runs on a Windows machine within your network, collecting various statistics from the machines, software, and devices which you designate. PRTG comes with an easy-to-use web interface with point-and-click configuration. You can easily share data from it with non-technical colleagues and customers, including via live graphs and custom reports. This will let you plan for network expansion, see what applications are using most of your connection, and make sure that no one is hogging the entire network just to torrent videos.
To monitor a large IT environment, it's important to be able to scale PRTG up. Paessler PRTG Enterprise Monitor includes all the proven capabilities of PRTG Network Monitor, which are enhanced by exclusive ITOps Board for a service-oriented, central overview of multiple PRTG servers.
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