NETSCOUT nGeniusONE and New Relic are strong contenders in the network and application monitoring category. New Relic appears to have an advantage in application performance monitoring due to its user-friendly dashboards and error detection capabilities, while NETSCOUT is superior in network visibility with its deep packet inspection and real-time voice traffic analysis.
Features: NETSCOUT nGeniusONE offers deep packet inspection, NetFlow collection, and real-time voice traffic analysis to provide comprehensive network visibility. It also includes dependency mapping and data threat detection for robust network performance troubleshooting. New Relic specializes in application performance monitoring with features like real-time transaction monitoring, easy-to-navigate dashboards, and error detection, all contributing to quick server issue resolution.
Room for Improvement: NETSCOUT nGeniusONE suffers from complexity and a steep learning curve. Users seek a more intuitive interface and virtual environment support to lessen dependency on physical appliances. There are also concerns about buggy updates and complex user experiences. New Relic needs better data privacy transparency, improved alerting mechanisms, and enhanced real-time monitoring. Users also suggest simplifying its user interface and expanding data retention capabilities.
Ease of Deployment and Customer Service: NETSCOUT nGeniusONE is primarily deployed in on-premises and hybrid cloud setups, favoring controlled and secure installations, but complexity can hinder deployment ease. Its technical support is generally positive, yet the need for dedicated contractors may increase perceived costs. New Relic's SaaS model in public cloud environments offers flexibility and easy deployment, appealing to a broad user base. However, its support experiences mixed reviews, with variable response times and difficulties in complex troubleshooting.
Pricing and ROI: NETSCOUT nGeniusONE is noted for a high cost, justifiable by its extensive features if fully leveraged, though users may feel they overpay due to complexity and underutilization. ROI is realized through improved network uptime and efficient troubleshooting. New Relic's pricing is flexible but can become expensive with wide deployments. Despite higher costs, it delivers notable productivity gains and efficient issue resolution, enhancing ROI. Both tools provide value but can be impacted by pricing in relation to utilized features.
The distributor's support is rated an eight out of ten, indicating room for improvement in SLA handling.
They need to work on their response time and overall competence.
Issues that could be solved quickly sometimes take longer because they go around in circles.
The solution is highly scalable and accommodates the growth needs effectively.
Datadog is more stable than NETSCOUT nGeniusONE, being a SaaS-based solution compared to on-prem solutions like NETSCOUT.
I rate the stability of NETSCOUT nGeniusONE as ten out of ten since we have not experienced any escalations or downtime issues from the end user's side.
Customers want to have service assurance, including NPM and APM, from one vendor.
It would be beneficial to see more AI capabilities included in nGeniusONE to further streamline processes.
Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal.
The cost depends on the size of the customer, as sizing controls the pricing.
The capability of real-time traffic intelligence is also very useful because it allows for the comparison between real-time and historical packet levels.
Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.
New Relic is a powerful tool for optimizing web pages, tracking user behavior, and monitoring application performance. It helps detect anomalies, generate metrics, and create dashboards for synthetics monitoring, container workloads, stress tests, and more.
New Relic provides organizations with comprehensive insights into APIs, infrastructure, and scalability. It supports mobile and web applications with features like java tracking, health maps, customizable dashboards, and drill-downs. Users benefit from its easy initial setup, accurate alerts, UI monitoring, error tracking, and traceability. New Relic supports multiple ecosystems with straightforward pricing and new feature introductions, offering end-to-end monitoring, thorough data analysis, and effective problem resolution.
What are New Relic's most important features?New Relic is leveraged in industries such as e-commerce, finance, and technology. It helps monitor web traffic, evaluate load balancing, and ensure applications meet performance standards. Companies use it for stress tests, container-based workloads, API monitoring, and infrastructure management. Its integration capabilities are valuable for maintaining performance and scalability across diverse ecosystems, aiding in thorough data analysis and problem resolution.
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