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Microsoft Azure App Service vs ServiceNow comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.9
Microsoft Azure App Service is efficient and cost-effective, reducing resource needs and simplifying implementation with machine learning features.
Sentiment score
6.9
Using ServiceNow boosts efficiency and ROI, overcoming challenges; quick integration and diverse modules enhance productivity and cost savings.
The return on investment is good when implementing for ourselves and for other clients.
 

Customer Service

Sentiment score
6.2
Feedback on Microsoft Azure App Service support varies, with praise for premium help but complaints about regional response inconsistencies.
Sentiment score
7.1
ServiceNow's customer service is efficient, though technical support varies; knowledgeable staff and community resources are valuable.
Regions like Europe, the US, Canada, and India provide very good and immediate support.
Microsoft provides support for a lot of add-on or customized integration requests.
The support is exemplary and deserves a perfect rating.
I have contacted them four to five times over the past two years, and they have been quite helpful.
 

Scalability Issues

Sentiment score
7.7
Microsoft Azure App Service provides scalable solutions with accessible tiered pricing, requiring some configuration for optimal performance and expandability.
Sentiment score
7.4
ServiceNow is scalable, cloud-based, supports large enterprises, with easy expansion and integration, despite potential rapid scaling challenges.
It is capable of vertical scaling with no issues.
 

Stability Issues

Sentiment score
8.2
Microsoft Azure App Service is praised for stability and strong performance, with minor network or configuration issues occasionally reported.
Sentiment score
7.7
ServiceNow is generally stable and responsive, with occasional issues resolved efficiently by the support team.
I find Microsoft Azure App Service to be quite stable.
ServiceNow is stable enough.
ServiceNow is already a stable tool.
 

Room For Improvement

Microsoft Azure App Service requires enhanced templates, integration, cost clarity, UI, logging, monitoring, AI functions, and multi-language support.
ServiceNow needs enhanced UX, simpler interfaces, better licensing, improved documentation, integration, and expanded mobile and offline functionality.
Deploying Logic Apps in a private network environment becomes complicated due to the extensive white testing and configurations needed at the networking layer.
Microsoft's support and technical aspects like installation complexity could use enhancement.
I would like to see enhancements in the AI functions, specifically in the AI co-pilot within Azure.
There is a need for bug or error tracking in ServiceNow.
There are sometimes challenges with the portal being a bit confusing for new users.
 

Setup Cost

Microsoft Azure App Service offers scalable, competitive pricing with both free and paid plans, suitable for various business needs.
ServiceNow's high pricing and complex licensing favor larger enterprises with scalability and functionality, despite deterring smaller businesses.
It is an expensive product, primarily due to the licensing fees.
Pricing is a concern.
If I compare this solution to AWS, it's cheaper, so it's better.
ServiceNow's pricing can be justified if more functionality is required.
 

Valuable Features

Microsoft Azure App Service enhances global web operations with scalability, ease of deployment, integration, and serverless architecture for diverse needs.
ServiceNow offers flexible customization, cloud-based integration, real-time analytics, and automation for efficient business process management across various departments.
The integration capabilities of Microsoft Azure App Service have greatly enhanced my ability to handle global web operations and support various functions, which were previously challenging without such integration.
The product is easy to maintain and deploy.
Azure App Service has several features that are valuable, including its scalability and seamless integration with other systems, which support flexibility.
ServiceNow provides a wide range of functionality, covering all the necessary modules, unlike Jira which is primarily for IT.
The most valuable features of ServiceNow for me are its ticketing and reporting capabilities.
 

Categories and Ranking

Microsoft Azure App Service
Ranking in Rapid Application Development Software
10th
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
45
Ranking in other categories
Mobile Development Platforms (4th)
ServiceNow
Ranking in Rapid Application Development Software
2nd
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
216
Ranking in other categories
Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), No-Code Development Platforms (1st)
 

Mindshare comparison

As of April 2025, in the Rapid Application Development Software category, the mindshare of Microsoft Azure App Service is 3.3%, down from 3.7% compared to the previous year. The mindshare of ServiceNow is 11.0%, up from 10.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Rapid Application Development Software
 

Featured Reviews

Sharjeel Khan - PeerSpot reviewer
Lets you manage security more efficiently, and supports multiple frameworks, but has limited multi-language support and integration
Limited integration is an area for improvement in Microsoft Azure App Service. Another area for improvement in the platform is multi-language support. That still needs to be added because, at the moment, my team still has to work on specific Python languages whenever the API calls need to be configured. The pricing tier for Microsoft Azure App Service also has room for improvement because it significantly varies. For example, you have premium and dynamic pricing, and people on P2 should be offered dynamic pricing or the high-priced tier on offer could still be worked on. I want a lifecycle pipeline feature, similar to Azure Pipelines from Microsoft Azure App Service. For example, when configuring the pipelines, I should be able to configure the cloud security posture for a specific deployment. By default, there should be a prebuilt cloud security option that can be configured before moving into the production environment. Microsoft Azure App Service should also give you a clue regarding the risks. It would be best if you didn't have to connect to other modules because that wouldn't be as beneficial to platform users, mainly because Microsoft Azure App Service has a lot of security development kits.
Somnath Kand - PeerSpot reviewer
Custom integration and reporting lead to efficient ticket management
There is a need for bug or error tracking in ServiceNow. Although there are child incidents or tickets, tracking primary issues or bugs within enhancements is not present. The reporting features in the new portal could be more user-friendly. While it provides options to minimize chart and image sizes, actual implementation doesn't always reflect these changes.
report
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Top Industries

By visitors reading reviews
Computer Software Company
13%
Financial Services Firm
13%
Government
9%
Manufacturing Company
8%
Educational Organization
28%
Computer Software Company
10%
Financial Services Firm
10%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Would you choose Microsoft Azure App Service or PowerApps?
Microsoft Azure App Service is helpful if you need to set up temporary servers for customers to run their programs in locations that other cloud providers do not cater to. When servers are closer t...
Do you recommend Microsoft Azure App Service?
I highly recommend Microsoft Azure. We have been using it for nearly four years. We mostly use it for creating and maintaining websites, such as content management systems like WordPress sites, whi...
What do you like most about Microsoft Azure App Service?
One valuable feature of Azure App Service for us is its integration with Azure DevOps, which we heavily rely on in our development process.
Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...
Would you choose ServiceNow over Microsoft PowerApps?
Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...
What do you like most about ServiceNow?
The solution has a user-friendly interface.
 

Also Known As

Azure App Service, MS Azure App Service
No data available
 

Overview

 

Sample Customers

Real Madrid, Absolut, AccuWeather, Heineken, NBC News, Paramount
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Find out what your peers are saying about Microsoft Azure App Service vs. ServiceNow and other solutions. Updated: March 2025.
845,040 professionals have used our research since 2012.