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Microsoft Azure App Service vs ServiceNow comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

No sentiment score available
Sentiment score
8.5
ServiceNow's support is praised for responsiveness but inconsistent with complexities; community aids, yet customization support needs improvement.
 

Room For Improvement

No sentiment score available
Sentiment score
4.5
ServiceNow faces challenges with high costs, complex usability, limited support, and needs improvements in flexibility, integration, and documentation.
 

Scalability Issues

No sentiment score available
Sentiment score
7.9
ServiceNow scales effectively, accommodating larger user bases, though cost and performance issues may require closer attention during implementation.
 

Setup Cost

No sentiment score available
No sentiment score available
ServiceNow's pricing is high, often per-user, with variable costs needing negotiation for better transparency and flexibility.
 

Stability Issues

No sentiment score available
Sentiment score
8.0
ServiceNow is highly stable and reliable, with minimal downtime and excellent performance, despite occasional minor issues.
 

Valuable Features

No sentiment score available
Sentiment score
8.4
ServiceNow provides flexible, customizable IT solutions with integration capabilities and intuitive design, enhancing workflows and departmental collaboration.
 

Categories and Ranking

Microsoft Azure App Service
Ranking in Rapid Application Development Software
9th
Average Rating
8.4
Reviews Sentiment
7.3
Number of Reviews
41
Ranking in other categories
Mobile Development Platforms (4th)
ServiceNow
Ranking in Rapid Application Development Software
4th
Average Rating
8.4
Reviews Sentiment
7.4
Number of Reviews
214
Ranking in other categories
Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), No-Code Development Platforms (1st)
 

Mindshare comparison

As of November 2024, in the Rapid Application Development Software category, the mindshare of Microsoft Azure App Service is 3.4%, down from 4.3% compared to the previous year. The mindshare of ServiceNow is 11.4%, up from 9.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Rapid Application Development Software
 

Featured Reviews

Mudasser Farooq Mian - PeerSpot reviewer
It's a one-stop shop, but the pricing could be more transparent
I want more transparency in billing. It would be better if we could understand and control the billing to customize it. Also, Microsoft should provide more guidance about the widgets and subsets of various products. The Microsoft portfolio is so huge that it's sometimes difficult to choose the correct option. There's always a chance we are paying more than necessary.
Fabio QUINTANILHA - PeerSpot reviewer
A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs
As much as possible, we use the out-of-the-box features. We do very few customizations. We follow the schedule to refresh the versions when they come up. As an end-user, I am not happy with the scalability. We have to wait a long time to buy more capacity. It is not an issue with the tool. Our team must manage it better. ServiceNow is a powerful tool. As long as we have enough users, it works. Overall, I rate the tool an eight out of ten.
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816,406 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
15%
Financial Services Firm
12%
Government
9%
Manufacturing Company
7%
Educational Organization
25%
Computer Software Company
11%
Financial Services Firm
10%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Would you choose Microsoft Azure App Service or PowerApps?
Microsoft Azure App Service is helpful if you need to set up temporary servers for customers to run their programs in locations that other cloud providers do not cater to. When servers are closer t...
Do you recommend Microsoft Azure App Service?
I highly recommend Microsoft Azure. We have been using it for nearly four years. We mostly use it for creating and maintaining websites, such as content management systems like WordPress sites, whi...
What do you like most about Microsoft Azure App Service?
One valuable feature of Azure App Service for us is its integration with Azure DevOps, which we heavily rely on in our development process.
Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...
Would you choose ServiceNow over Microsoft PowerApps?
Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...
What do you like most about ServiceNow?
The solution has a user-friendly interface.
 

Also Known As

Azure App Service, MS Azure App Service
No data available
 

Overview

 

Sample Customers

Real Madrid, Absolut, AccuWeather, Heineken, NBC News, Paramount
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Find out what your peers are saying about Microsoft Azure App Service vs. ServiceNow and other solutions. Updated: October 2024.
816,406 professionals have used our research since 2012.