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Appian vs Microsoft Azure App Service comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 5, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.9
Calculating ROI from Appian is challenging, but many report significant benefits, improved satisfaction, and increased adoption across organizations.
Sentiment score
7.9
Microsoft Azure App Service is efficient and cost-effective, reducing resource needs and simplifying implementation with machine learning features.
 

Customer Service

Sentiment score
7.4
Appian's customer service is generally effective, with quick responses for critical issues but needs improved response times for complex problems.
Sentiment score
6.0
Feedback on Microsoft Azure App Service support varies, with praise for premium help but complaints about regional response inconsistencies.
Their customer service is responsive, and the team is very prompt for support.
Microsoft provides support for a lot of add-on or customized integration requests.
Regions like Europe, the US, Canada, and India provide very good and immediate support.
 

Scalability Issues

Sentiment score
7.4
Appian effectively scales for medium to large enterprises, managing various user sizes despite occasional hardware and integration challenges.
Sentiment score
7.7
Microsoft Azure App Service provides scalable solutions with accessible tiered pricing, requiring some configuration for optimal performance and expandability.
 

Stability Issues

Sentiment score
7.9
Appian is stable with high uptime, but performance relies on best practices, especially under heavy data processing loads.
Sentiment score
8.2
Microsoft Azure App Service is praised for stability and strong performance, with minor network or configuration issues occasionally reported.
It depends on how it has been designed and how it has been configured.
I find Microsoft Azure App Service to be quite stable.
 

Room For Improvement

Appian users seek improvements in UI customization, integration flexibility, efficiency, mobile features, pricing, and enhanced training materials.
Microsoft Azure App Service requires enhanced templates, integration, cost clarity, UI, logging, monitoring, AI functions, and multi-language support.
If there is a very complex process that includes a lot of data transitioning and memory-centric processes, it consumes a lot of memory.
Deploying Logic Apps in a private network environment becomes complicated due to the extensive white testing and configurations needed at the networking layer.
Microsoft's support and technical aspects like installation complexity could use enhancement.
I would like to see enhancements in the AI functions, specifically in the AI co-pilot within Azure.
 

Setup Cost

Appian's pricing offers flexibility but is often seen as costly, yet competitive with IBM and Oracle for licensing options.
Microsoft Azure App Service offers scalable, competitive pricing with both free and paid plans, suitable for various business needs.
On the pricier side, both Appian and Pega are enterprise-level solutions, placing them on the slightly higher side.
It is an expensive product, primarily due to the licensing fees.
Pricing is a concern.
If I compare this solution to AWS, it's cheaper, so it's better.
 

Valuable Features

Appian offers low-code development, intuitive modeling, seamless integration, and scalable deployment for streamlined business process automation.
Microsoft Azure App Service enhances global web operations with scalability, ease of deployment, integration, and serverless architecture for diverse needs.
It is easy for me to define the process and create configurable workflows.
The integration capabilities of Microsoft Azure App Service have greatly enhanced my ability to handle global web operations and support various functions, which were previously challenging without such integration.
The product is easy to maintain and deploy.
Azure App Service has several features that are valuable, including its scalability and seamless integration with other systems, which support flexibility.
 

Categories and Ranking

Appian
Ranking in Rapid Application Development Software
5th
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
60
Ranking in other categories
Business Process Management (BPM) (6th), Process Automation (5th), Low-Code Development Platforms (4th), Process Mining (6th)
Microsoft Azure App Service
Ranking in Rapid Application Development Software
10th
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
45
Ranking in other categories
Mobile Development Platforms (4th)
 

Mindshare comparison

As of March 2025, in the Rapid Application Development Software category, the mindshare of Appian is 9.6%, up from 8.9% compared to the previous year. The mindshare of Microsoft Azure App Service is 3.3%, down from 3.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Rapid Application Development Software
 

Featured Reviews

Srimanta Pandit - PeerSpot reviewer
Flexible, improves operational efficiency, and reduces the time taken to complete processes
The solution’s turnaround time for development is better compared to other tools. The solution enables fast development. The traceability of the processor is good. There is much more governance and regulations on the processers. The tool reduces the time of the processes by 30% to 40%. The solution’s low-code aspect has greatly impacted the development and deployment speed. One of the major reasons we are using the product is that we can reuse the modules. The developers can reuse all the modules. It enables us to make subsequent developments in less time. The prebuilt modules can be deployed within two to three weeks. The tool is very flexible. Compared to other platforms, the Appian product team was agile in quickly customizing things for us.
Sharjeel Khan - PeerSpot reviewer
Lets you manage security more efficiently, and supports multiple frameworks, but has limited multi-language support and integration
Limited integration is an area for improvement in Microsoft Azure App Service. Another area for improvement in the platform is multi-language support. That still needs to be added because, at the moment, my team still has to work on specific Python languages whenever the API calls need to be configured. The pricing tier for Microsoft Azure App Service also has room for improvement because it significantly varies. For example, you have premium and dynamic pricing, and people on P2 should be offered dynamic pricing or the high-priced tier on offer could still be worked on. I want a lifecycle pipeline feature, similar to Azure Pipelines from Microsoft Azure App Service. For example, when configuring the pipelines, I should be able to configure the cloud security posture for a specific deployment. By default, there should be a prebuilt cloud security option that can be configured before moving into the production environment. Microsoft Azure App Service should also give you a clue regarding the risks. It would be best if you didn't have to connect to other modules because that wouldn't be as beneficial to platform users, mainly because Microsoft Azure App Service has a lot of security development kits.
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Top Industries

By visitors reading reviews
Educational Organization
30%
Financial Services Firm
16%
Computer Software Company
10%
Government
6%
Computer Software Company
13%
Financial Services Firm
13%
Government
10%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Which do you prefer - Appian or Camunda Platform?
Appian is fast when building simple to medium solutions. This solution offers simple drag-and-drop functionality with easy plug-and-play options. The initial setup was seamless and very easy to imp...
Is Appian a suitable solution for beginners who have no additional preparation?
Appian is actually pretty big on educating its users, including with courses that reward you with certifications. There is a whole section on their company’s website where you can check out the edu...
Is it easy to set up Appian or did you have to resort to professional help?
We had some issues when we were setting up Appian. It was quite surprising, since this is a low-code tool which, in its essence, means it is meant for business users and inexperienced beginners. So...
Would you choose Microsoft Azure App Service or PowerApps?
Microsoft Azure App Service is helpful if you need to set up temporary servers for customers to run their programs in locations that other cloud providers do not cater to. When servers are closer t...
Do you recommend Microsoft Azure App Service?
I highly recommend Microsoft Azure. We have been using it for nearly four years. We mostly use it for creating and maintaining websites, such as content management systems like WordPress sites, whi...
What do you like most about Microsoft Azure App Service?
One valuable feature of Azure App Service for us is its integration with Azure DevOps, which we heavily rely on in our development process.
 

Also Known As

Appian BPM, Appian AnyWhere, Appian Enterprise BPMS
Azure App Service, MS Azure App Service
 

Overview

 

Sample Customers

Hansard Global plc, Punch Taverns, Pirelli, Crawford & Company, EDP Renewables, Queensland Government Department of State Development, Infrastructure and Planning (, Bank of Tennessee
Real Madrid, Absolut, AccuWeather, Heineken, NBC News, Paramount
Find out what your peers are saying about Appian vs. Microsoft Azure App Service and other solutions. Updated: January 2025.
839,422 professionals have used our research since 2012.