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Microsoft Azure App Service vs Pega Platform comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.9
Microsoft Azure App Service enhances automation and machine learning, reducing engineer needs and improving ROI with easy implementation.
Sentiment score
7.6
Pega Platform boosts efficiency, revenue, and ROI up to 80% through improved processes, automation, and quick digital transformation.
 

Customer Service

No sentiment score available
Sentiment score
6.8
Pega Platform's customer support receives mixed reviews; premium service users report higher satisfaction but slower response for critical issues.
The technical support from Pega is very low, rating a one or two out of ten.
I never needed support from the platform standpoint, but if additional features are required, we have regular meetings with the product team for feedback.
Pega's technical support team is very helpful.
 

Scalability Issues

No sentiment score available
Sentiment score
7.6
Pega Platform is scalable across industries with some performance challenges, requiring robust infrastructure and strategic capacity planning.
 

Stability Issues

No sentiment score available
Sentiment score
7.7
Pega Platform is generally stable and reliable, but high task volumes or configurations can cause occasional glitches.
 

Room For Improvement

Users report Pega Platform's complexity, UI issues, and limited customization, seeking improved AI, better support, and enhanced integration.
Pega introduced Constellation, which allows a user to build a more engaging visual experience.
My learning curve in robotics has been challenging.
 

Setup Cost

Pega Platform is costly for small businesses, offering scalable features and negotiable pricing, ideal for large enterprises.
Pega is priced higher than open-source options like Flowable but is suitable for large-scale industries like banking and insurance.
The pricing is expensive, and this is an issue.
 

Valuable Features

Pega Platform offers rapid deployment, strong integration, and flexible workflows with extensive functionalities for diverse industry needs.
Management capabilities such as dashboards.
Pega Platform is excellent for enterprise-level solutions with integrations to entire systems, including case management, service orchestration, CRM, decision-making capabilities, digital process automation, and AI-driven functionalities.
 

Categories and Ranking

Microsoft Azure App Service
Ranking in Rapid Application Development Software
9th
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
41
Ranking in other categories
Mobile Development Platforms (4th)
Pega Platform
Ranking in Rapid Application Development Software
5th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
82
Ranking in other categories
Business Rules Management (1st), Business Process Management (BPM) (3rd), Process Automation (2nd), Low-Code Development Platforms (7th)
 

Mindshare comparison

As of December 2024, in the Rapid Application Development Software category, the mindshare of Microsoft Azure App Service is 3.3%, down from 4.2% compared to the previous year. The mindshare of Pega Platform is 6.6%, up from 6.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Rapid Application Development Software
 

Featured Reviews

Mudasser Farooq Mian - PeerSpot reviewer
It's a one-stop shop, but the pricing could be more transparent
I want more transparency in billing. It would be better if we could understand and control the billing to customize it. Also, Microsoft should provide more guidance about the widgets and subsets of various products. The Microsoft portfolio is so huge that it's sometimes difficult to choose the correct option. There's always a chance we are paying more than necessary.
Balaji  Choda - PeerSpot reviewer
Cost-effective wwith good automation and enhanced UI flexibility
Initially, the Pega Platform was used as a BPM tool. Now, it is not limited to BPM. We can use it for CPM, GRM, and various other functions. We also utilize robotic automation, including desktop automation and process automation The Pega Platform helps in integrating a lot of manual data and…
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824,067 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
15%
Financial Services Firm
11%
Government
9%
Manufacturing Company
7%
Financial Services Firm
27%
Computer Software Company
12%
Manufacturing Company
8%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Would you choose Microsoft Azure App Service or PowerApps?
Microsoft Azure App Service is helpful if you need to set up temporary servers for customers to run their programs in locations that other cloud providers do not cater to. When servers are closer t...
Do you recommend Microsoft Azure App Service?
I highly recommend Microsoft Azure. We have been using it for nearly four years. We mostly use it for creating and maintaining websites, such as content management systems like WordPress sites, whi...
What do you like most about Microsoft Azure App Service?
One valuable feature of Azure App Service for us is its integration with Azure DevOps, which we heavily rely on in our development process.
Is Pega BPM easy to work with and can beginners utilize this software?
You do need some preparation to be able to use all functions of Pega BPM. However, all users of this platform are in luck as it comes with good documentation and you can learn pretty much everythin...
Have you encountered any issues while using Pega BPM and were you assisted by the company?
My company has been using this tool for years and the only issue we have had, if you can call it that, was while setting it up. When we were setting it up initially, we had some drawbacks and could...
When you consider the features and benefits of Pega BPM, would you say this product is fairly priced?
Pega BPM can be considered overpriced for some; it all depends on the size of your company and the requirements of your customers. Sure, there are products out there that do the things that Pega B...
 

Also Known As

Azure App Service, MS Azure App Service
Pega BPM, Pegasystems, SmartBPM, PegaRULES
 

Learn More

Video not available
 

Overview

 

Sample Customers

Real Madrid, Absolut, AccuWeather, Heineken, NBC News, Paramount
The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement
Find out what your peers are saying about Microsoft Azure App Service vs. Pega Platform and other solutions. Updated: December 2024.
824,067 professionals have used our research since 2012.