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Microsoft Azure App Service vs Pega Platform comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 12, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.9
Microsoft Azure App Service is efficient and cost-effective, reducing resource needs and simplifying implementation with machine learning features.
Sentiment score
7.6
Pega Platform boosts efficiency, revenue, and ROI up to 80% through improved processes, automation, and quick digital transformation.
 

Customer Service

Sentiment score
6.2
Feedback on Microsoft Azure App Service support varies, with praise for premium help but complaints about regional response inconsistencies.
Sentiment score
6.8
Pega Platform's customer support receives mixed reviews; premium service users report higher satisfaction but slower response for critical issues.
Microsoft provides support for a lot of add-on or customized integration requests.
Regions like Europe, the US, Canada, and India provide very good and immediate support.
The technical support from Pega is very low, rating a one or two out of ten.
I never needed support from the platform standpoint, but if additional features are required, we have regular meetings with the product team for feedback.
Pega's technical support team is very helpful.
 

Scalability Issues

Sentiment score
7.7
Microsoft Azure App Service provides scalable solutions with accessible tiered pricing, requiring some configuration for optimal performance and expandability.
Sentiment score
7.6
Pega Platform is scalable across industries with some performance challenges, requiring robust infrastructure and strategic capacity planning.
 

Stability Issues

Sentiment score
8.2
Microsoft Azure App Service is praised for stability and strong performance, with minor network or configuration issues occasionally reported.
Sentiment score
7.7
Pega Platform is generally stable and reliable, but high task volumes or configurations can cause occasional glitches.
I find Microsoft Azure App Service to be quite stable.
 

Room For Improvement

Microsoft Azure App Service requires enhanced templates, integration, cost clarity, UI, logging, monitoring, AI functions, and multi-language support.
Users report Pega Platform's complexity, UI issues, and limited customization, seeking improved AI, better support, and enhanced integration.
Deploying Logic Apps in a private network environment becomes complicated due to the extensive white testing and configurations needed at the networking layer.
Microsoft's support and technical aspects like installation complexity could use enhancement.
I would like to see enhancements in the AI functions, specifically in the AI co-pilot within Azure.
Pega introduced Constellation, which allows a user to build a more engaging visual experience.
My learning curve in robotics has been challenging.
 

Setup Cost

Microsoft Azure App Service offers scalable, competitive pricing with both free and paid plans, suitable for various business needs.
Pega Platform is costly for small businesses, offering scalable features and negotiable pricing, ideal for large enterprises.
Pricing is a concern.
It is an expensive product, primarily due to the licensing fees.
If I compare this solution to AWS, it's cheaper, so it's better.
The pricing is expensive, and this is an issue.
Pega is priced higher than open-source options like Flowable but is suitable for large-scale industries like banking and insurance.
 

Valuable Features

Microsoft Azure App Service enhances global web operations with scalability, ease of deployment, integration, and serverless architecture for diverse needs.
Pega Platform offers rapid deployment, strong integration, and flexible workflows with extensive functionalities for diverse industry needs.
The integration capabilities of Microsoft Azure App Service have greatly enhanced my ability to handle global web operations and support various functions, which were previously challenging without such integration.
The product is easy to maintain and deploy.
Azure App Service has several features that are valuable, including its scalability and seamless integration with other systems, which support flexibility.
Management capabilities such as dashboards.
Pega Platform is excellent for enterprise-level solutions with integrations to entire systems, including case management, service orchestration, CRM, decision-making capabilities, digital process automation, and AI-driven functionalities.
 

Categories and Ranking

Microsoft Azure App Service
Ranking in Rapid Application Development Software
10th
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
45
Ranking in other categories
Mobile Development Platforms (4th)
Pega Platform
Ranking in Rapid Application Development Software
7th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
82
Ranking in other categories
Business Rules Management (1st), Business Process Management (BPM) (4th), Process Automation (3rd), Low-Code Development Platforms (7th)
 

Mindshare comparison

As of March 2025, in the Rapid Application Development Software category, the mindshare of Microsoft Azure App Service is 3.3%, down from 3.9% compared to the previous year. The mindshare of Pega Platform is 6.4%, down from 6.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Rapid Application Development Software
 

Featured Reviews

Sharjeel Khan - PeerSpot reviewer
Lets you manage security more efficiently, and supports multiple frameworks, but has limited multi-language support and integration
Limited integration is an area for improvement in Microsoft Azure App Service. Another area for improvement in the platform is multi-language support. That still needs to be added because, at the moment, my team still has to work on specific Python languages whenever the API calls need to be configured. The pricing tier for Microsoft Azure App Service also has room for improvement because it significantly varies. For example, you have premium and dynamic pricing, and people on P2 should be offered dynamic pricing or the high-priced tier on offer could still be worked on. I want a lifecycle pipeline feature, similar to Azure Pipelines from Microsoft Azure App Service. For example, when configuring the pipelines, I should be able to configure the cloud security posture for a specific deployment. By default, there should be a prebuilt cloud security option that can be configured before moving into the production environment. Microsoft Azure App Service should also give you a clue regarding the risks. It would be best if you didn't have to connect to other modules because that wouldn't be as beneficial to platform users, mainly because Microsoft Azure App Service has a lot of security development kits.
Mallik-Kesavaraju - PeerSpot reviewer
Significantly improves the overall cycle time, and offers robotic automation, and the BPM workflow
The extensive availability of ready-made gadgets in Pega BPM is a double-edged sword. While it offers convenience, it also leads to a steeper learning curve. Our developers and business analysts need to invest significant time and effort to fully understand and utilize the platform's capabilities. In essence, it's a complex product that demands a deep understanding to be used effectively. So, it cuts both ways. This complexity can be both an advantage and a disadvantage, depending on the user's expertise. So, the learning curve is pretty high! So, it's very good if you are a professional user, but you need to be a really good professional user to use this solution effectively.
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Top Industries

By visitors reading reviews
Computer Software Company
13%
Financial Services Firm
13%
Government
9%
Manufacturing Company
8%
Financial Services Firm
28%
Computer Software Company
13%
Manufacturing Company
8%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Would you choose Microsoft Azure App Service or PowerApps?
Microsoft Azure App Service is helpful if you need to set up temporary servers for customers to run their programs in locations that other cloud providers do not cater to. When servers are closer t...
Do you recommend Microsoft Azure App Service?
I highly recommend Microsoft Azure. We have been using it for nearly four years. We mostly use it for creating and maintaining websites, such as content management systems like WordPress sites, whi...
What do you like most about Microsoft Azure App Service?
One valuable feature of Azure App Service for us is its integration with Azure DevOps, which we heavily rely on in our development process.
Is Pega BPM easy to work with and can beginners utilize this software?
You do need some preparation to be able to use all functions of Pega BPM. However, all users of this platform are in luck as it comes with good documentation and you can learn pretty much everythin...
Have you encountered any issues while using Pega BPM and were you assisted by the company?
My company has been using this tool for years and the only issue we have had, if you can call it that, was while setting it up. When we were setting it up initially, we had some drawbacks and could...
When you consider the features and benefits of Pega BPM, would you say this product is fairly priced?
Pega BPM can be considered overpriced for some; it all depends on the size of your company and the requirements of your customers. Sure, there are products out there that do the things that Pega B...
 

Also Known As

Azure App Service, MS Azure App Service
Pega BPM, Pegasystems, SmartBPM, PegaRULES
 

Overview

 

Sample Customers

Real Madrid, Absolut, AccuWeather, Heineken, NBC News, Paramount
The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement
Find out what your peers are saying about Microsoft Azure App Service vs. Pega Platform and other solutions. Updated: March 2025.
842,592 professionals have used our research since 2012.