Microsoft Dynamics 365 Customer Service vs Vtiger CRM comparison

Microsoft and Vtiger are both solutions in the CRM category. Microsoft is ranked #13 with an average rating of 8.1, while Vtiger is ranked #34 with an average rating of 7.0. Microsoft holds a 0.7% mindshare in CRM, compared to Vtiger’s 0.7% mindshare. Additionally, 94% of Microsoft users are willing to recommend the solution, compared to 100% of Vtiger users who would recommend it.

Microsoft Dynamics 365 Cust...

Read 19 Microsoft Dynamics 365 Customer Service reviews

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155 Comparison Views

94% willing to recommend

Vtiger CRM

Read 3 Vtiger CRM reviews

371 Views
171 Comparison Views

100% willing to recommend

Microsoft Dynamics 365 Cust...

Vtiger CRM

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Executive SummaryUpdated on Dec 19, 2024

Vtiger CRM and Microsoft Dynamics 365 Customer Service are competitive products in the CRM domain. Microsoft Dynamics 365 Customer Service has the upper hand due to its advanced features that justify the higher investment for many users.

Features: Vtiger CRM includes integrated email, telephony, and marketing automation capabilities, significantly streamlining customer interactions. Microsoft Dynamics 365 Customer Service offers AI-driven insights and analytics, robust case management, and an extensive ecosystem, providing a depth of functionality suited for complex needs.

Ease of Deployment and Customer Service: Vtiger CRM focuses on ease of use and quick onboarding, making it ideal for small to mid-sized businesses. Microsoft Dynamics 365 Customer Service supports a customized deployment model with a scalable option and premium customer service, suited for enterprise-level organizations.

Pricing and ROI: Vtiger CRM provides a competitive pricing structure with low setup costs, ensuring good ROI for smaller businesses. Microsoft Dynamics 365 Customer Service, while requiring a higher initial investment, offers valuable long-term benefits for larger organizations through its extensive capabilities.

To learn more, read our detailed Microsoft Dynamics 365 Customer Service vs. Vtiger CRM Report (Updated: April 2025).

Buyer's Guide

Microsoft Dynamics 365 Customer Service vs. Vtiger CRM

April 2025

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Helped 847,625 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Dynamics 365 Cust...

Ranking in CRM

13th

Average Rating

8.0

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Vtiger CRM

Ranking in CRM

34th

Average Rating

7.6

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

Sales Force Automation (11th)

Mindshare comparison

As of April 2025, in the CRM category, the mindshare of Microsoft Dynamics 365 Customer Service is 0.7%, up from 0.3% compared to the previous year. The mindshare of Vtiger CRM is 0.7%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Akshat Prakash

Consultant at BP

A stable solution that can be used for regular office communication, collaboration, and office documentation

We use Microsoft Dynamics 365 Customer Service for regular office communication, collaboration, and office documentation Collaboration, pace of change, new features being rolled out, and support service are the valuable features of Microsoft Dynamics 365 Customer Service. The solution could…

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Valdi Venter

Owner | Director of Operations at Expert Technology Solutions

A modular, easy-to-use solution that needs to improve support and include automation

There are one or two annoying things. For example, if you make a drop-down list of something, it doesn't automatically alphabetize the drop-down list. You have to manually go and drag items up and down and alphabetize them yourself. That's annoying. If you have five items in the drop-down list or if you have a hundred, it's just pathetic. It makes no sense that you have to do that because I've never seen it not work before in any other system that I've ever worked with. If you make a list of things, most solutions automatically put it in an alphabetized order. Or it'll put it in date order, but there is some order. It doesn't just go randomly in the order you create them. For example, I might load about 20 neighborhoods into a drop-down list, starting at "a" and ending at "z." But I might miss one of the "b's" and two of the "c's," so I add them, but they are added after the "z." Then I have to go to the bottom of the list, click on the one that starts with "b," and drag it all the way up to the "b's." That's just a pain in the butt.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Offers integration with hosted solutions."

"It is easy to integrate with other tools, and the customer service is excellent."

"The insights are quite helpful."

"Microsoft Dynamics 365 Customer Service's most valuable features are the ability to create meetups for customers and support daily business functions."

"Collaboration, pace of change, new features being rolled out, and support service are the valuable features of Microsoft Dynamics 365 Customer Service."

"It has easy-to-use customization features."

"I find the advanced case management capabilities and the ability to track the SLAs of the product particularly valuable."

"I liked the solution's web version and user interface."

More Microsoft Dynamics 365 Customer Service pros

"The fact that we can build our own modules on the solution is really quite attractive, and it's not overly complex."

"The most valuable feature of Vtiger CRM is automation."

Cons

"They could improve the components to be more user-friendly. It needs to be more interactive for new users to operate."

"I didn't like the solution very much because its functionality is a bit typical and old-fashioned, and the entire system needs upgrading."

"The product is expensive. It keeps improving. Once you've invested a lot in it, switching to a different system is hard."

"The solution could better integrate with other enterprise solutions."

"The solution could improve by providing internal scorecards for agents and much better staff ratings. There's room for enhancing the engagement features."

"The product integration with our on-premise systems was challenging due to the specific protocols required. Simplifying this process would be beneficial."

"They could add a new chart or dashboard for visualization in the product."

"There are some occasional performance issues."

More Microsoft Dynamics 365 Customer Service cons

"If you make a drop-down list of something, it doesn't automatically alphabetize the drop-down list. You have to manually go and drag items up and down and alphabetize them yourself."

"The mobile design could improve in Vtiger CRM. It could be more user-friendly."

Pricing and Cost Advice

"The solution has a corporate enterprise license, which large corporations sign."

"I rate Microsoft Dynamics 365 Customer Service pricing a five out of ten."

"The pricing seems fair."

"The product's licensing is straightforward. It's user-based, so you decide how many users you want to license, and that's it. On the value-for-money scale, it's average. You do get what you pay for, so I wouldn't call it expensive."

"While it will apply to all employees, not all will utilize it fully. From a cost perspective, it strikes a balance: It's not overly expensive but also not too cheap."

"The tool is a bit on the expensive side if we purchase it individually."

"It is more expensive than other vendors."

"It is a decent price compared to multiple vendors and products available in the market."

More Microsoft Dynamics 365 Customer Service pricing and cost advice

"We are using the free open-source version of Vtiger CRM."

"The price doesn't change when you add users. It's a flat fee, and that's attractive."

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Top Industries

By visitors reading reviews

No data available

Educational Organization

66%

Real Estate/Law Firm

Computer Software Company

Logistics Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Microsoft Dynamics 365 Customer Service?

Offers integration with hosted solutions.

See all answers

What is your experience regarding pricing and costs for Microsoft Dynamics 365 Customer Service?

The price performance is excellent, rated eight out of ten. We did our integration with sales automation and other tools internally, which incurred no additional costs beyond the standard licensing...

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What needs improvement with Microsoft Dynamics 365 Customer Service?

The solution could improve by providing internal scorecards for agents and much better staff ratings. There's room for enhancing the engagement features.

See all answers

What do you like most about Vtiger CRM?

The fact that we can build our own modules on the solution is really quite attractive, and it's not overly complex.

See all answers

What is your experience regarding pricing and costs for Vtiger CRM?

The pricing, compared to other solutions, is very good. The price doesn't change when you add users. It's a flat fee, and that's attractive. Especially in South Africa, when you're working in Rand,...

See all answers

What needs improvement with Vtiger CRM?

See all answers

Comparisons

Zendesk vs Microsoft Dynamics 365 Customer Service

Compared 74% of the time

Dynamics 365 Sales vs Microsoft Dynamics 365 Customer Service

Compared 26% of the time

More Microsoft Dynamics 365 Customer Service Competitors

Odoo vs Vtiger CRM

Compared 66% of the time

Microsoft Dynamics CRM vs Vtiger CRM

Compared 34% of the time

More Vtiger CRM Competitors

Product Reports

Buyer's Guide

Microsoft Dynamics 365 Customer Service

March 2025

Microsoft Dynamics 365 Customer Service report

Download Microsoft Dynamics 365 Customer Service product report

Buyer's Guide

CRM

March 2025

Download Vtiger CRM product report

Also Known As

No data available

Vtiger Sales CRM

Overview

Microsoft Dynamics 365 Customer Service integrates seamlessly with Microsoft tools, offering cloud-based accessibility that enhances business processes and facilitates decision-making. Its customizable workflows and insightful reporting streamline operations for effective customer relationship management.

Microsoft Dynamics 365 Customer Service provides an extensive suite of features, including advanced case management, seamless connectivity, and a user-friendly interface. Cloud-based accessibility supports collaboration and automation, while built-in connectors like Power BI simplify data management. Regular updates enhance functionality and improve business processes. Areas for improvement include greater customization flexibility, smoother integration with enterprise systems, and better scalability. Enhanced dashboards and user-friendly components are also desired, alongside improved technical support and licensing clarity.

What are the key features of Microsoft Dynamics 365 Customer Service?

Advanced Case Management: Streamlines processes to effectively manage customer cases.
Integration with Microsoft Tools: Seamless connectivity with Power BI for insights and reporting.
Customizable Workflows: Tailors processes to meet business requirements.
User-Friendly Interface: Simple navigation supports ease of use.
Cloud-Based Accessibility: Ensures secure access anytime, anywhere.

What benefits should users expect from reviews?

Improved Collaboration: Enhances teamwork across departments.
Enhanced Decision-Making: Data-driven insights for strategic actions.
Automation Enhancements: Streamlines repetitive tasks for efficiency.
Case Resolution Efficiency: Faster handling of customer inquiries and support.
Customization Flexibility: Adapts to unique business needs.

In industries like manufacturing, energy retail, and IT, Microsoft Dynamics 365 Customer Service is employed for communication, collaboration, and sales management, supporting lead management, proposal tracking, and ticketing systems. Departments such as sales, finance, and HR leverage its capabilities for complaint management, inquiries, and operational support through secure cloud connections.

Microsoft

vtiger CRM truly delivers tons of features at low cost. Vtiger manages everything from marketing campaigns, to sales force automation, to customer support.

Vtiger

Sample Customers

Information Not Available

Contus, eLobe, Breezway, Milky Way Ventures, GB Advisors

Buyer's Guide

Microsoft Dynamics 365 Customer Service vs. Vtiger CRM

April 2025

Free Report: Microsoft Dynamics 365 Customer Service vs. Vtiger CRM

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