Microsoft Office SharePoint Server vs OpenText Extended ECM comparison

"It's a very robust product."

"The most valuable feature is the "Alert Me", which provides the ability to set an alert when content is either added or changed and that the alerts can be either real-time or aggregated for the day or the week."

"The forms aspect of the solution, for example, the creation of surveys, is its most valuable aspect."

"Document management and records management features are the most valuable."

"The solution's most valuable features is its document management. It allows sharing with external users and integrates well with Office apps and Microsoft Flow."

"The collaboration, the ability for multiple users to work on a single document."

"The most valuable features for us are their document management list and hybrid forms. and We also use third party ad-dons to achieve workflows and other recent apps."

"The support from Microsoft is very quick and they are very proactive."

"The ability to add metadata and use that to categorize information is a valuable feature of OpenText Extended ECM."

"Being able to search is valuable. Its search is pretty powerful. We are able to search for specific text, and it points us to the document that has that text. That is pretty powerful."

"The integration of a document management platform with many other applications, e.g. SAP, SuccessFactors, Salesforce, SharePoint, etc."

"Most of our customers are very fond of the upgraded smart user interface."

"Retention is useful. I have been pleased with the search functionality and the extensibility for tying it into integrations with other systems and building workflows on top of it."

"Being able to tag metadata on documents and being able to have different workspaces in there for our documents is valuable. We do loan documents, and different types of documents have different types of retentions. We are able to categorize based on that, and we are able to do tag searching to find what we are looking for."

"We use Core Share to share documents with external auditors or with vendors, and that prevents them from being able to get into the whole system. It is useful."

"The engineering document management system is one of the most valuable features."

"The solution is like a CRM, so the initial setup is complex. It takes a few days to deploy the solution and the length of time depends on how large the company's topology is and what the client's demands are."

"The solution needs to enable better sharing capabilities between users and external users. Several users also have problems with linking their emails to their Microsoft account."

"The areas around security, such as protection, need to be included."

"I would like to see the integration with Teams reinforced."

"This solution is not very stable. It is useful to arrange data but it's not the best for big data. Sometimes we have issues with our reports as a result."

"I think these tools do a pretty good job. There is only one area of improvement. Maybe Microsoft can invest a little bit more into the ease at which integration can be done with other third party applications."

"Technical support could be improved. They are not fast enough, especially when we'll go deeper in the product itself. More complex issues make it very tough to find someone that can help you."

"The solution needs to be more collaborative. I believe they are just coming up with the themes for this right now."

"The tool's documentation is not proper and has missing information like steps."

"I have not used it enough to start running into issues. Some of my technical guys could name a couple of things, but in terms of support, we did have challenges getting good responses from them."

"We had some issues with scalability in the production. So, I would rate it a five out of ten."

"The architecture needs improvement, as it's complex."

"The solution's performance, stability, and consistency could be improved."

"When it comes to addressing complex use cases, three or four years ago, we ended up purchasing an additional OpenText product called AppWorks because we started to run into some limitations with the workflow that can be done in Extended ECM. It was a little limiting, so we ended up getting another product."

"The initial setup can get really complicated, and it takes time."

"OpenText Extended ECM's user interface could be improved."

"It can be expensive for on-premises deployments, especially when you have to support SQL Server as your backend database. That's where the cost comes into play. SQL Server has its own licensing, which Microsoft keeps on changing. Therefore, it can become costly. In the earlier versions of SharePoint, version 2007 or 2010, they had an express version where the SQL Server licensing was free. It wasn't like a full-blown SharePoint. It was only a slimmed-down version. It used to be whatever your hardware costs. You would install the free software and work with it, but you were very limited in what you could do in SharePoint. If you wanted the SharePoint Enterprise Server with all the bells and whistles, then you had to pay more to get the SQL Server license based on the number of users or servers. The subscription model is different for cloud deployments. Licensing is per user and per month. The cost also depends on the storage required. If you have a lot of sites or documents, then you need to expand it based on your needs."

"Pricing plans may be flexible depending on volume usage and your corporate relationship with Microsoft."

"There are some aggressive discounts offered by Microsoft for organizations that are not for profit, which we are, and it makes it quite attractive to consider."

"One of the reasons why we don't recommend the cloud version of SharePoint is the cost. With the on premise version, you pay for the license once. For the cloud version, there is a recurring fee. It is very expensive. They expect everyone to pay $20 or $30 per user per month."

"Both Open Text ECM and IBM File share are expensive."

"The pricing is costly. It's costly to integrate with Office 365 and to go back and forth with the sales team."

"The product is pricey."

"The solution is expensive."

"The total cost of the product will vary on the capabilities required"

"It is a little more expensive than our previous solution, but because of the fact that it has become a rallying point for different groups to come under, it might end up paying off better in the long run by not having seven siloed solutions. Even though this one solution is a little pricey, it might eliminate other ones."

"The tool's pricing is confusing to the end customer."

"OpenText Extended ECM's pricing and licensing are aggressive and confusing for the end customer."