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Microsoft System Center vs New Relic comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.6
Organizations reaped over 50% ROI with Microsoft System Center, automating tasks and enhancing efficiency while reducing costs.
Sentiment score
7.0
New Relic improved server response, product reliability, and development efficiency with valuable insights, despite some challenges in quantifying its benefit.
 

Customer Service

Sentiment score
5.0
Microsoft System Center's support is inconsistent, with mixed reviews on response times, cost, and users preferring self-resolution.
Sentiment score
7.6
New Relic's customer service is responsive and reliable, with quick assistance, though live chat options are lacking.
Issues that could be solved quickly sometimes take longer because they go around in circles.
 

Scalability Issues

Sentiment score
7.4
Microsoft System Center is praised for its strong scalability, efficiently managing environments from small setups to large infrastructures.
Sentiment score
7.8
New Relic is highly scalable and adaptable, efficiently managing large applications and diverse environments with reliable performance.
 

Stability Issues

Sentiment score
7.8
Microsoft System Center is stable, reliable, and users rate its stability 8/10, with minimal issues in virtualized environments.
Sentiment score
7.9
Users report New Relic as stable, reliable, with minor issues; recent updates boost performance during high-demand without data loss.
 

Room For Improvement

Microsoft System Center struggles with integration, complexity, performance issues, and requires enhancements in interface, documentation, and cloud capabilities.
Users seek better privacy controls, lower costs, improved functionalities, and enhanced support, reporting, and performance in the system.
Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal.
 

Setup Cost

Microsoft System Center costs $25,000 annually, requiring yearly licensing, rated mid-high in expense, with no extra charges.
Enterprise users find New Relic's pricing complex and expensive, but appreciate its comprehensive features and competitive value compared to competitors.
 

Valuable Features

Microsoft System Center offers seamless integration, automation, intuitive GUI, third-party management, and efficient reporting, enhancing system control and functionality.
New Relic offers real-time monitoring, detailed insights, and integration tools, enhancing application performance management with user-friendly scalability.
Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.
 

Categories and Ranking

Microsoft System Center
Ranking in Cloud Monitoring Software
24th
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
19
Ranking in other categories
Application Infrastructure (13th)
New Relic
Ranking in Cloud Monitoring Software
4th
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
158
Ranking in other categories
Application Performance Monitoring (APM) and Observability (5th), Network Monitoring Software (7th), IT Infrastructure Monitoring (6th), IT Operations Analytics (3rd), Mobile APM (3rd), AIOps (3rd)
 

Mindshare comparison

As of April 2025, in the Cloud Monitoring Software category, the mindshare of Microsoft System Center is 0.2%, up from 0.1% compared to the previous year. The mindshare of New Relic is 6.6%, down from 8.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Monitoring Software
 

Featured Reviews

Ajinkya Mohod - PeerSpot reviewer
Makes user management and application management easy for users
Speaking about the impact of the automation feature that impacted our company's operational efficiency, I can say that the complete tool works on automation. You just have to configure it, and it works, especially in areas like auto-patching updates. I suggest that others can definitely go ahead with Microsoft System Center, especially beginners who choose it, can get hands-on experience with it, and acquire a good understanding of how things work. In terms of the value and benefits derived from the use of the solution, I can say that my company's operations have been made simpler because of the product, especially in areas like user management and application management where we have been benefited a lot. I rate the tool a nine out of ten.
Iqbal Khowaja - PeerSpot reviewer
Has a simple user interface and end-to-end monitoring and self-healing features
My organization uses many application performance management solutions, such as AppDynamics, New Relic APM, Splunk, and Datadog. I'm the CTO for the state of Hawaii, and across the board, different departments use different APM tools. I'm using the latest version of New Relic APM, but I cannot recall the exact version. My company has a dozen engineers using and monitoring New Relic APM. I'd tell anyone planning to use New Relic APM that it has to fit what you have. For example, most of my company's payload is in AWS, and the tool has adopters and features that CloudWatch cannot provide. Still, New Relic APM can, so you should do a demo or trial run first and see if it's a tool that'll help you with end-to-end monitoring. New Relic APM is working well for my company, so an excellent way to start is to do a trial run to see how the tool works out for your current applications. My rating for the tool is nine out of ten because my experience with it has been great. New Relic also worked closely with my company and has always been upfront on what's available and what's not. My company is a New Relic APM customer.
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Top Industries

By visitors reading reviews
No data available
Educational Organization
53%
Computer Software Company
7%
Financial Services Firm
7%
Manufacturing Company
4%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What needs improvement with Microsoft System Center?
Microsoft System Center should be easier to manage. However, it is complex to deploy, so people hesitate to use it. Though it has many features, such as licensing, asset tracking, and software depl...
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about New Relic Insights?
The product's initial setup phase was very easy.
What needs improvement with New Relic Insights?
Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal. The handling of logs from integration tools is not as advanced compared to other to...
 

Also Known As

MS System Center
New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
 

Overview

 

Sample Customers

Kassen_rztliche Vereinigung Nordrhein, Magyar Telekom Nyrt., Adeka, QualCare, Aeriandi, UniCredit Bank d.d., Mostar, Allianz Australia Ltd., Grupo Familia
World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Find out what your peers are saying about Microsoft System Center vs. New Relic and other solutions. Updated: March 2025.
847,862 professionals have used our research since 2012.