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Zendesk vs monday.com comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 19, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.8
Monday.com enhances productivity, reduces costs, and improves resource management, benefiting project management, teamwork, and organizational efficiency.
Sentiment score
7.2
Zendesk enhances productivity and cost-efficiency with flexible licensing, valuable features, and significant financial gains for various organizations.
 

Customer Service

Sentiment score
7.5
Users generally find monday.com support responsive and helpful, though personalization could improve experiences despite the platform's intuitive design.
Sentiment score
7.0
Zendesk support is generally praised for responsiveness and efficiency, though some users prefer more personalized assistance over documentation.
 

Scalability Issues

Sentiment score
8.0
Monday.com is praised for scalability and versatility, though users note some cost concerns and specific project scaling challenges.
Sentiment score
7.6
Zendesk is praised for scalability and customization but faces challenges with complex changes; some switch to alternatives like Salesforce.
 

Stability Issues

Sentiment score
7.9
monday.com is praised for its high stability and reliability, with infrequent performance issues quickly resolved, enhancing professional use.
Sentiment score
7.9
Zendesk is largely reliable, though occasional hangs and misclassification issues highlight room for improvement in performance.
 

Room For Improvement

Monday.com users desire improved UX, automation, integrations, communication, templates, board limits, time-tracking, and accessible training resources.
Zendesk struggles with performance, integration, customization, communication, mobile app delays, pricing, reporting, and training, affecting overall efficiency.
The need for a stable connection is critical as there are network issues that slow our processes down.
 

Setup Cost

Enterprise buyers found monday.com cost-effective with mixed feedback on pricing tiers but praised its scalability and straightforward setup.
Enterprise buyers experience varying Zendesk pricing, from $70-$200 per agent, and should negotiate for features and value.
 

Valuable Features

Monday.com offers automation, customizable dashboards, multiple views, and effective tools for efficient project management and enhanced team collaboration.
Zendesk offers comprehensive ticket management, integrations, analytics, and security, enhancing productivity and providing seamless, multi-channel support for businesses.
monday.com makes it very easy to input any information.
 

Categories and Ranking

monday.com
Ranking in CRM
3rd
Average Rating
9.4
Reviews Sentiment
7.3
Number of Reviews
225
Ranking in other categories
Project Portfolio Management (1st), Project Management Software (1st), Marketing Management (3rd), Opportunity Management (1st)
Zendesk
Ranking in CRM
20th
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
59
Ranking in other categories
CRM Customer Engagement Centers (5th), Help Desk Software (10th), IT Service Management (ITSM) (8th), Sales Force Automation (7th), Reporting (13th), Knowledge Management Software (2nd), Community Platforms (3rd)
 

Mindshare comparison

As of February 2025, in the CRM category, the mindshare of monday.com is 4.4%, down from 4.9% compared to the previous year. The mindshare of Zendesk is 1.3%, down from 1.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM
 

Featured Reviews

Jaikishan Daryanani - PeerSpot reviewer
C level has visibility into the entire timeline and status of an initiative, and real-time reporting saves work
It is meant for non-technical users. As a matter of fact, for technical users, it may seem kind of naive or non-sophisticated or something. But for non-tech people, it's a visual treat because it has functionalities and capabilities suited to their business function as well as flexibility in terms of customization to make it adaptable. monday.com is very flexible. We created workspaces for every team and they have the flexibility to create and define their own processes and data points as well as their approval processes. Viewing projects and timelines via Gantt charts in monday.com is a native functionality. The power of the dashboard is that the solution enables you to do risk, timeline, and cost-benefit analyses for your initiatives. It gives you a complete perspective on the impact of your future decisions and initiatives for the upcoming months, quarters, and years. Based on the different levels in the organization, there is visibility into what each function of the organization or each department is up to. As a manager, it gives you a live update of the tasks and any particular changes. You can track the entire project for your teams and for other teams as well. Creating a new project in monday.com takes a few seconds. If you have the templates created you can generate a project via automation. If you have a standard WBS (work breakdown structure) for every single project, you can trigger automation. When the project is approved, within a fraction of a second, the entire WBS is ready for you so that you can start putting in your updates and data. There are around 200 templates available in the solution, and that gives you a baseline to start from, whether you are doing agile management or waterfall. Once you select a template, boom, it creates a baseline structure and you can start. And even if you want to create a new project, it's still pretty simple and a matter of a few seconds.
Ahmed Nassar - PeerSpot reviewer
Stable tool, making it reliable for handling tasks but difficult initial setup
It has a huge problem regarding the price. The price increases every year. Every year, they raise the price of the licenses, which makes a lot of limitations, and you have to pay more. So that's some conditions. Actually, most of the companies that use Zendesk need a customer experience or customer care department. However, Zendesk only works with chatbox or emailing services, but it can also use Genesys, VoIP, or voice sensors. Additionally, Zendesk needs the administration panels to be easier because it's a very complex panel. You need to search for a lot of things to do, like a small job. So you have to do a lot of setup regarding the integration, and it's a little bit challenging to integrate any software in the vendor.
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Top Industries

By visitors reading reviews
Educational Organization
69%
Computer Software Company
4%
Financial Services Firm
3%
Manufacturing Company
3%
Computer Software Company
22%
Educational Organization
13%
Financial Services Firm
8%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Do you recommend Monday.com?
Monday.com is one of the best project management softwares available on the market. It lets you create and customize the tools you need to run every aspect of your work. I particularly favor it bec...
What do you like most about monday.com?
The product's initial setup phase was straightforward.
What needs improvement with monday.com?
The need for a stable connection is critical as there are network issues that slow our processes down. Additionally, the synchronization feature is not functioning optimally.
What do you like most about Zendesk Support?
I found the user experience with vendors on Zendesk to be straightforward, especially when it comes to understanding and searching for specific tickets. The search and navigation tools are easy to ...
What is your experience regarding pricing and costs for Zendesk Support?
I am not currently aware of the exact pricing, but since we are still using Zendesk, it appears to be at a reasonable price point.
What needs improvement with Zendesk Support?
Report generation is still slightly tricky and not very customizable as per my inquiries. It would be advantageous to have an AI layer that can analyze incoming requests and generate summaries, as ...
 

Comparisons

 

Also Known As

DaPulse
Zendesk Support, Zendesk Guide, Zendesk Sell
 

Overview

 

Sample Customers

Raw Digital, Wix, Discovery, Frost & Sullivan, Adidas, Asos, Uber
Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber
Find out what your peers are saying about Zendesk vs. monday.com and other solutions. Updated: January 2025.
838,533 professionals have used our research since 2012.