We compared Nagios Core and New Relic across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Nagios Core is an adaptable solution praised for its integration, customizability, and ability to effectively monitor server availability and network connectivity. New Relic offers reliable monitoring capabilities and advanced traceability features.
Room for Improvement: Nagios Core users have requested better documentation, improved scalability, and a more user-friendly configuration process. New Relic could improve by simplifying server removal and offering more detailed troubleshooting information. Reviewers also said the user experience could be smoother and that the documentation should be more detailed.
Service and Support: Nagios Core lacks direct customer service, but users can generally find help from a supportive open-source community and large knowledge base. Some New Relic customers commended the prompt and knowledgeable support, while others expressed dissatisfaction with slow response times and delayed resolutions.
Ease of Deployment: Nagios Core's setup is generally seen as well-documented and straightforward. New Relic's setup is perceived as relatively easy, and professional services are available if needed.
Pricing: Nagios Core is free, but users may incur costs for installation and configuration. New Relic's pricing is considered a pain point for many customers, but others said it is reasonable for the features provided. There are additional costs for extra features and historical information.
ROI: Nagios Core users say they have saved money by replacing paid monitoring tools with this open-source solution. Some New Relic users reported a positive return on investment, but others were uncertain or have not observed any ROI.
Comparison Results: Nagios Core is a flexible open-source solution that is highly customizable and offers robust functionality commonly found in paid enterprise solutions. However, some users have said that Nagios Core becomes unwieldy when used at a large scale and that the documentation could be more thorough. New Relic is praised for its robust monitoring capabilities, stellar customer service, and painless setup, but some users say the solution is too pricey and that the user experience could be better.
"We can manage the entire system across the network and troubleshoot the pain points."
"We mostly use Nagios Core to integrate with Python and Bash Script."
"Alert calls occur anytime a service goes down or a matrix is difficult and that helps us to quickly restore service and transfer work."
"We use the product to monitor server applications."
"Nagios monitors our servers, so we know if anything goes wrong and can solve the problem before it happens."
"What I like about Nagios Core is that it helps me ensure everything is running smoothly by checking the status of hosts and services."
"Nagios Core is very configurable. Whatever you want, you can do it."
"The most valuable feature is the performance parameters of the system."
"The most valuable feature of Nagios Core is it allows us to develop and add as many plugins as we want."
"The solution is good for sending alerts, drawing graphs about system usage, and creating plug-ins."
"It has helped us maintain a much higher uptime than we had previously."
"As soon as it monitors all our systems and is integrated with PagerDuty, the operations team just needs to wait for alerts on their cellphones to fix things."
"The most valuable feature is application monitoring."
"The tool's most valuable features were APM and core reliability. We get alerts whenever an anomaly is detected. The solution is very friendly."
"The service maps that it creates, the health maps that it creates, the insights that it provides, etc., are all quite useful."
"It offers helpful user metrics so we can learn more about the user experience."
"The most important thing is that it tells us where the latency in throughput and response time are."
"The Wi-Fi side needs improvement."
"The UI is a little outdated and graphics could be displayed in a better way."
"Nagios Core can improve the graphical interface, it would make things a little easier."
"Bandwidth monitoring is the pain point for me because Nagios Core does not monitor bandwidth effectively like Cacti does."
"Cloud monitoring is an area for improvement because there aren't too many plugins available."
"The tool needs to improve the integrations."
"The core version is no match for the XI version."
"Would benefit from aggregations if a particular server goes down."
"It would be nice if the company offered a sales or contract manager that was dedicated to our company so that we would have some sort of link to Nagios, and if we had issues or questions, we'd be able to contact them directly."
"Documentation is one of the biggest things that I have a problem with since its documentation is not clear sometimes."
"One thing that we noticed was that historical information was only for a limited period, which was not helpful in certain scenarios. For example, if I want to size my system for an event for New Year or Christmas season based on the historical data, I won't be able to find the historical data. Currently, the data is limited to three months. It would be helpful if they can provide historical data for a longer duration so that we can plan our system accordingly."
"New Relic APM can improve the information when we dig deeper to check a problem. There should be more detailed information provided."
"The solution needs to have staging."
"The price needs improvement."
"The browser isn't exactly reliable."
"They need to improve the alerting and dashboarding as these are the key features in DevOps."
"The integration and configuration of this product in our AWS environment needs improvement on the filtering part. I would like it to go more granular on accounts."
Nagios Core is ranked 7th in Network Monitoring Software with 46 reviews while New Relic is ranked 6th in Network Monitoring Software with 152 reviews. Nagios Core is rated 8.0, while New Relic is rated 8.6. The top reviewer of Nagios Core writes "An Open Source Fully Featured Data Centre Monitoring Tool". On the other hand, the top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". Nagios Core is most compared with Zabbix, Nagios XI, Icinga, Centreon and PRTG Network Monitor, whereas New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Prometheus. See our Nagios Core vs. New Relic report.
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We monitor all Network Monitoring Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.