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NAVEX One vs ServiceNow comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

NAVEX One
Average Rating
7.0
Number of Reviews
1
Ranking in other categories
GRC (18th), IT Governance (7th), IT Vendor Risk Management (18th)
ServiceNow
Average Rating
8.4
Number of Reviews
214
Ranking in other categories
Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), Rapid Application Development Software (4th), No-Code Development Platforms (1st)
 

Mindshare comparison

NAVEX One and ServiceNow aren’t in the same category and serve different purposes. NAVEX One is designed for GRC and holds a mindshare of 1.3%, down 1.3% compared to last year.
ServiceNow, on the other hand, focuses on IT Service Management (ITSM), holds 26.1% mindshare, down 27.4% since last year.
GRC
IT Service Management (ITSM)
 

Featured Reviews

EV
Jul 2, 2024
Useful for risk assessment and has customization capability
We use the solution to conduct risk assessments on our environment.  The tool helps us with security incidents, policies, business continuity, disaster recovery, and internal audits. The feature I like the most is its customization capability. It acts like a blank canvas where you can construct…
Fabio QUINTANILHA - PeerSpot reviewer
Jan 29, 2024
A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs
I use the solution to collect data to build KPIs. We promote and foster the usage of workflows in the company We use the data to compare and review situations, propose improvements, and promote action items. SPM and ITSM features are the most helpful. The product’s standard user experience is…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The tool helps us with security incidents, policies, business continuity, disaster recovery, and internal audits. The feature I like the most is its customization capability. It acts like a blank canvas where you can construct forms and workflows according to your needs. You can configure and customize a lot yourself, whether starting from scratch or using some out-of-the-box options."
"It is a very promising product. They have a new release every six months. They're investing quite a lot, and you can do many creative things with the product. If you know how it works, you can have stricter rules in the product."
"Very good incident management, chain management and problem management features."
"The thing that I like most about it is the easy integration with the CMDB. I'm able to look at the CMDB for applications and develop my assessments and attestations based on the application and point them at that application owner. So, I can really automate the whole thing."
"It provides internal clients with greater transparency about their projects and deliverables."
"It's great for keeping everyone informed in the company - not just IT. Everyone becomes aware of change requests and incidents so the entire company is on the same page."
"ServiceNow has been implemented to streamline team workflows across different departments in our company. Users, including traveling leaders, were able to approve requests and authorize additional rights through the mobile platform."
"The solution is stable, scalable and easy to use."
"ServiceNow is easy to use."
 

Cons

"We think there's room for improvement, especially with customizing NAVEX One. Their development on the roadmap can be slow."
"It's a great platform, but there's still room for improvement. As the solutions stands now, you do need a lot of previous experience to use it. It would be great if they could develop some use case templates. This would be beneficial for a small and medium-sized businesses."
"The utilization of AI in ServiceNow needs enhancement."
"It became kind of complex to set it up without a general lack of knowledge of the particular feature-function capabilities. Features and capabilities could have been explained better to the end-users."
"ServiceNow's mobile app should be seamless and it is not right now."
"The product’s standard user experience is not the best."
"There are Virtual Task Boards in the tool in the latest releases. There are many of them in the Scaled Agile Framework. There is some room there for improvement. It's really quite promising but, at the same time, it could be improved and I believe it will be improved soon."
"It should include information on navigating various user interfaces for creating diverse requests directed to different teams."
"The customer service of the product right now isn't very good. It's an aspect they really need to improve."
 

Pricing and Cost Advice

"NAVEX One's pricing comes in the middle range when compared to other products."
"The solution is expensive."
"They could be more competitive with their licensing."
"For large-scale companies, the cost of ServiceNow is not expensive, but for small and mid-scale companies, it is higher."
"The product cost is higher than that of other vendors."
"The cost is quite high."
"I know that it's not too bad because people continue to use it and they are happy to renew up their contract."
"The platform offers a free trial, by providing a free developer instance once you sign up."
"ServiceNow is an expensive solution."
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Top Industries

By visitors reading reviews
Computer Software Company
14%
Financial Services Firm
13%
Manufacturing Company
10%
Outsourcing Company
8%
Educational Organization
25%
Computer Software Company
11%
Financial Services Firm
10%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for NAVEX One?
NAVEX One's pricing comes in the middle range when compared to other products.
What needs improvement with NAVEX One?
We think there's room for improvement, especially with customizing NAVEX One. Their development on the roadmap can be slow.
What is your primary use case for NAVEX One?
We use the solution to conduct risk assessments on our environment.
Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...
Would you choose ServiceNow over Microsoft PowerApps?
Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...
What do you like most about ServiceNow?
The solution has a user-friendly interface.
 

Comparisons

 

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Overview

 

Sample Customers

Claims Recovery Financial Services (CRFS), Surescript, The University of Chicago
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Find out what your peers are saying about RSA, OneTrust, AuditBoard and others in GRC. Updated: October 2024.
814,763 professionals have used our research since 2012.