NETSCOUT nGeniusONE vs NetBrain comparison

"This product has good network monitoring and troubleshooting capabilities."

"Enables maps to be drawn out."

"A reliable, time-saving tool for providing accurate layer 2 and layer 3 network mappings."

"Chain management is a good feature. I don't get it on other solutions."

"NetBrain is a very simple tool."

"The solution helps to troubleshoot and put our hands on the weak points of customer networks."

"The fact that it's able to capture and store packets from the wires is very useful for troubleshooting with our vendors, when issues do come up. It's valuable that we have that overall data for them."

"From the standpoint of VoLTE and related things, it's providing visibility into the network and how it operates."

"It is a scalable product."

"Deep packet inspection is a very useful tool as it works in real time and uses serial packet-level analysis."

"It is a scalable solution."

"The most valuable feature is visibility."

"Valuable features include data threat detection, network analytics, and overall bandwidth monitoring."

"The solution could integrate more automation."

"The IP interface brief isn't consistent."

"Support needs to improve for the installed product and some of the reporting could be more flexible to provide more complete cataloging."

"Each device needs to be configured to allow NetBrain to poll for the information it needs, which can be very time-consuming for a large network."

"It would be nice if the setup was a little simpler. Also, if the solution could provide more training materials for new people coming into our company so they can quickly learn how to use the functionalities."

"Another thing that would help out is if they packaged the NetFlow monitor into nGeniusONE. Their NetFlow monitor works with nGeniusONE where you can actually get the netflow of pretty much anything you hook it up to. But it's a separate box that you have to buy. If there was a way that could package that into nGeniusONE, it would be a complete package straight out of the box."

"There is currently less visibility or GUI to analyse the packet for troubleshooting purposes."

"There are so many pieces of their product that integrate with one another that perhaps a recommendation for improvement would be some sort of bigger overview and map to help understand how all their pieces integrate together."

"NG1 has been stable for a while in our environment - at least we have what we needed. But with nBA, there's a lot of room for improvement."

"NETSCOUT nGeniusONE's pricing is higher compared to the competitors. It is more than 15-18 percent of competitor costs. It also needs to add AI features."

"The dependency mapping is good, but I am hopeful that they will build some type of partnership and relationship with ServiceNow. I want to see NETSCOUT partner with ServiceNow so they can leverage Service Now Discovery and Service Mapping to automate the build of the service dependency mappings inside of nGeniusONE."

"A lot of tools highlight what's going on but they don't actually pinpoint the user experience. It would be good if there were a small message or something highlighting what the user experience is like and any degradation that's actually occurring."

"Some help screens would be nice, especially if we bring on new operators. It would be great to see if they have more helpful tips available."

"Licensing is based on a per-device basis, which means that it can get very expensive if you have a large number of devices."

"The product is expensive, but less expensive than some of the competition and worth the price."

"The product is too expensive compared to other products."

"We have a premium customized contract for the solution."

"The platform is expensive."

"The biggest problem we have with this product is the expense."

"It is very expensive, but it's well worth the money."

"It is a little overall pricey and expensive, but you get what you pay for."

"Make sure you get the low down on your licensing and understand the licensing requirements before making a purchase, especially when it comes to an upgrade. Make sure that it suits your needs before you commit to it. For example, we purchased ATA at version 6.2.1. At that time, the licensing covered everything we need. NETSCOUT comes out with 6.2.2, stating that in order to upgrade, you had to purchase CyberStream licensing. Now that requires some additional funding from both a capital investment and a maintenance cost. That's something that should have been said, "Well, if you want these additional features, you will need to purchase these CyberStreams." Otherwise, we should be allowed to continue on the basic operations as it is now through the newer releases without being stuck."

"Cost is probably the biggest drawback. Compared to some of the newer vendors that have popped up in the space, it's definitely more on the expensive side... [But] it's been able to keep its value, even in the face of the cheaper competition."