New Relic vs OP5 Monitor comparison

New Relic and ITRS are both solutions in the Network Monitoring Software category. New Relic is ranked #7 with an average rating of 7.8, while ITRS is ranked #38 with an average rating of 8.0. New Relic holds a 2.2% mindshare in NMS, compared to ITRS’s 0.7% mindshare. Additionally, 94% of New Relic users are willing to recommend the solution, compared to 100% of ITRS users who would recommend it.

New Relic

Read 158 New Relic reviews

4,188 Views
3,276 Comparison Views

94% willing to recommend

OP5 Monitor

Read 6 OP5 Monitor reviews

1,099 Views
865 Comparison Views

100% willing to recommend

New Relic

OP5 Monitor

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 9, 2024

New Relic and OP5 Monitor compete in the IT infrastructure monitoring category. New Relic gains an advantage with its ease of deployment and customer service, while OP5 Monitor's comprehensive feature set offers superior value for specific needs.

Features: New Relic provides detailed application performance monitoring, strong analytics capabilities, and ease of integration. OP5 Monitor covers network, server, and application monitoring, offering customizable dashboards and comprehensive alert systems.

Room for Improvement: New Relic could enhance its network monitoring tools and provide more cost-effective pricing. OP5 Monitor may benefit from simplifying its initial setup process, improving scalability, and enhancing the user interface.

Ease of Deployment and Customer Service: New Relic's cloud-based deployment offers simplified setup and quick scaling with robust customer support. OP5 Monitor supports both on-premises and hybrid setups, requiring more complex configurations, yet it provides dedicated support for enterprise clients.

Pricing and ROI: New Relic's premium pricing justifies its quick integration and immediate insights, delivering strong ROI, especially when scaling applications. OP5 Monitor offers a more cost-effective solution with pricing adaptable to varied monitoring needs, potentially providing long-term ROI through its feature-rich offerings.

To learn more, read our detailed New Relic vs. OP5 Monitor Report (Updated: April 2025).

Buyer's Guide

New Relic vs. OP5 Monitor

April 2025

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Helped 847,772 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

New Relic

Ranking in Network Monitoring Software

7th

Ranking in IT Infrastructure Monitoring

6th

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

158

Ranking in other categories

Application Performance Monitoring (APM) and Observability (5th), IT Operations Analytics (3rd), Mobile APM (3rd), Cloud Monitoring Software (4th), AIOps (3rd)

OP5 Monitor

Ranking in Network Monitoring Software

38th

Ranking in IT Infrastructure Monitoring

38th

Average Rating

8.6

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the Network Monitoring Software category, the mindshare of New Relic is 2.2%, down from 4.0% compared to the previous year. The mindshare of OP5 Monitor is 0.7%, down from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software

Featured Reviews

Iqbal Khowaja

Chief Technology Officer at State of Hawaii

Has a simple user interface and end-to-end monitoring and self-healing features

My organization uses many application performance management solutions, such as AppDynamics, New Relic APM, Splunk, and Datadog. I'm the CTO for the state of Hawaii, and across the board, different departments use different APM tools. I'm using the latest version of New Relic APM, but I cannot recall the exact version. My company has a dozen engineers using and monitoring New Relic APM. I'd tell anyone planning to use New Relic APM that it has to fit what you have. For example, most of my company's payload is in AWS, and the tool has adopters and features that CloudWatch cannot provide. Still, New Relic APM can, so you should do a demo or trial run first and see if it's a tool that'll help you with end-to-end monitoring. New Relic APM is working well for my company, so an excellent way to start is to do a trial run to see how the tool works out for your current applications. My rating for the tool is nine out of ten because my experience with it has been great. New Relic also worked closely with my company and has always been upfront on what's available and what's not. My company is a New Relic APM customer.

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Harish Venkateshappa

Information Technology Staff at GlobalFoundries

Useful online resources, customizable, and highly effective monitoring

The solution is useful for tweaking. However, there have been some negative experiences, such as limited report capabilities. The only report available is in PDF format, making it difficult for teams managing multiple servers to extract data in Excel format. The speaker recommends that the team improve the report capabilities to better serve users. If there are corrupt files the data can be extracted from them. Anyone who wants to see the performance of memory usage, such as whether it's at 80 to 90 percent, can use this tool. However, other tools can provide this information in two minutes, this tool is more time-consuming and the report it provides is not very effective for practical use. When it comes to reports, the tool falls short. During a recent call, it was noted that while the company has distributed servers across the globe, only the master server can accommodate the reports and events, causing delays. If other servers experience issues, the team cannot view the reporting or tag things, such as for troubleshooting purposes. If this aspect was improved it would be an excellent tool.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution is quite stable."

"It is a software solution as a service, so I don't have to manage it on-premise."

"The service maps that it creates, the health maps that it creates, the insights that it provides, etc., are all quite useful."

"It has given us better insight into the performance of the system."

"The best feature of New Relic is its simple look and feel, making it easier to use than other tools."

"The most important thing is that it tells us where the latency in throughput and response time are."

"Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort."

"It does everything we wanted it to do."

More New Relic pros

"With limited hardware or a virtual machine, you can address a huge network, hundreds of thousands of elements that need to be monitored. Other commercial software is not on that level."

"We can also observe whatever we want, and there are no limitations."

"The API makes it pretty easy to integrate with any system."

"It monitors and continuously tests everything that is of importance to you and your users. It could be everything from monitoring disk space to CPU usage to memory. It could include determining if the response time in your e-commerce platform is quick enough, or whether you have too many bounces from some of the pages on your website. You want to monitor anything that could cost you money or time or resources. You can do that with this system. It's very flexible."

"OP5 Monitor is a great choice due to its being built on an open-source monitoring tool and provides ample opportunity for customization based on specific support requirements. It is also user-friendly and easy to manage with a wide range of plugins available for use. In comparison to other enterprise tools, such as Micro Focus, OP5 Monitor stands out for its features and cost-effectiveness, making it the best tool in the market. Customization is one of the key strengths of the tool and provides a lot of capabilities. Additionally, it is easy to find support and plugins for the tool through online resources."

"The best feature is that it is very relatable, stable, and scalable. The logger is a part of the software, but it's not the most important point of it."

Cons

"Documentation could be improved in New Relic APM, so users would have more clarity on configuring the dashboard. If New Relic gave better guidelines, users would find it easier to understand the metrics and features of New Relic APM. Another area for improvement is integration with Kubernetes. Currently, the process isn't user-friendly. It's challenging and lacks documentation for users to understand how to integrate New Relic APM with Kubernetes quickly. With multiple levels of Kubernetes dockers and other DBs on different clouds, it's tricky to gather all into New Relic APM on a single dashboard. What I'd like to see in the next version of New Relic APM is a single dashboard where you can easily view which applications fall under specific APMs. If there's a search feature where you can type in a keyword to find out if an APM is related to a particular application, that would be great."

"The browser isn't exactly reliable."

"They should bring the pricing down to be more competitive."

"It is very difficult to award the service level cycles at an endpoint level."

"The APIs could be better. I would also like more APIs and features to integrate with streaming solutions, like Kinesis or Kafka."

"The older view is much better than the new view that they have. We'd like to go back to that previous version. The user interface just isn't as nice as it used to be."

"I think that there have been some questionable product enhancements. Over a year ago, New Relic rolled out a new navigation that really disrupted our workflow."

"The connectivity between legacy and newer cloud applications is not great."

More New Relic cons

"They need to improve the dashboard interface."

"We do not get performance reports properly."

"IT environments today are in constant flux. This is driven by the newer cloud technologies such as Kubernetes and Docker, etc. The whole Nagios-based monitoring system that OP5 is created on top of, is based on a host-service model. There is a need for a strategy on what to do with more dynamic environments. There is some cool stuff going on in that direction."

"OP5 lacks some visualization, a feature that makes some other products nice. Op5 is built for purpose, which is fine, but if you compare it with some new products, the visualization is not so appealing, especially for management... If you don't need fancy visualizations, OP5 is fine."

"The solution is useful for tweaking. However, there have been some negative experiences, such as limited report capabilities. The only report available is in PDF format, making it difficult for teams managing multiple servers to extract data in Excel format. The speaker recommends that the team improve the report capabilities to better serve users."

"The user interface is not what we are used to these days, and should be improved."

Pricing and Cost Advice

"The solution is less expensive than AppNeta."

"New Relic is either free with low retention and minimal functionalities, or expensive with full options and retention."

"I think it's overpriced for the technical support that we get. We spent over 1,00,000 USD a year."

"I rate the product price a five on a scale of one to ten, where one means cheap, and ten means very expensive."

"Comparatively, the pricing is expensive."

"The solution is cheap, but prices can go up when users grow."

"The pricing could be better. We did not purchase the full version. Maybe if we applied all the other features of the full version of New Relic, we could get all the features that we feel are missing."

"The monthly cost os $1000 per server per month, but it could be even more. We pay about $250 for the server, and then New Relic wants over $1000 to give us statistics on those servers."

More New Relic pricing and cost advice

"OP5 has a very low price as a solution, compared to many other solutions out there."

"The cost of the license and support are separate. If you want platinum call support, it will cost more than a regular call. I did not opt for it, as it is an additional cost."

"It was not expensive. And because it's less demanding in terms of hardware, you don't have to pay for another SQL or other database license, and you can have a huge installation on one machine..."

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Top Industries

By visitors reading reviews

Educational Organization

53%

Computer Software Company

Financial Services Firm

Manufacturing Company

Government

15%

Computer Software Company

14%

Aerospace/Defense Firm

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

What do you like most about New Relic Insights?

The product's initial setup phase was very easy.

See all answers

What needs improvement with New Relic Insights?

Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal. The handling of logs from integration tools is not as advanced compared to other to...

See all answers

What do you like most about OP5 Monitor?

With limited hardware or a virtual machine, you can address a huge network, hundreds of thousands of elements that need to be monitored. Other commercial software is not on that level.

See all answers

What is your experience regarding pricing and costs for OP5 Monitor?

Licensing is done yearly, or you can pay for a longer period. It was not expensive. And because it's less demanding in terms of hardware, you don't have to pay for another SQL or other database lic...

See all answers

What needs improvement with OP5 Monitor?

It's always good when it's open to more platforms, with even more integration, especially ticketing solutions like ServiceNow. I have built integrations with some other tools, so this is a point fo...

See all answers

Comparisons

Dynatrace vs New Relic

Compared 12% of the time

Elastic Observability vs New Relic

Compared 12% of the time

Datadog vs New Relic

Compared 9% of the time

Azure Monitor vs New Relic

Compared 5% of the time

Splunk AppDynamics vs New Relic

Compared 5% of the time

More New Relic Competitors

Zabbix vs OP5 Monitor

Compared 26% of the time

Nagios Core vs OP5 Monitor

Compared 20% of the time

Opsview vs OP5 Monitor

Compared 19% of the time

Checkmk vs OP5 Monitor

Compared 8% of the time

PRTG Network Monitor vs OP5 Monitor

Compared 7% of the time

More OP5 Monitor Competitors

Product Reports

Buyer's Guide

New Relic

March 2025

Download New Relic product report

Buyer's Guide

OP5 Monitor

March 2025

Download OP5 Monitor product report

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

No data available

Overview

New Relic is a powerful tool for optimizing web pages, tracking user behavior, and monitoring application performance. It helps detect anomalies, generate metrics, and create dashboards for synthetics monitoring, container workloads, stress tests, and more.

New Relic provides organizations with comprehensive insights into APIs, infrastructure, and scalability. It supports mobile and web applications with features like java tracking, health maps, customizable dashboards, and drill-downs. Users benefit from its easy initial setup, accurate alerts, UI monitoring, error tracking, and traceability. New Relic supports multiple ecosystems with straightforward pricing and new feature introductions, offering end-to-end monitoring, thorough data analysis, and effective problem resolution.

What are New Relic's most important features?

Java Tracking: Efficiently monitor Java applications.
Infrastructure Monitoring: Comprehensive overview of infrastructure health.
APM: In-depth application performance monitoring.
Tight Integration: Seamless integration across different system layers.
Health Maps: Visual representation of system health.
Customizable Dashboards: Personalized data display and insights.
Drill-Downs: Detailed analysis at multiple levels.

What benefits and ROI should users look for in reviews?

Application Insights: Detailed understanding of application performance.
Accurate Alerts: Immediate notifications for issues.
Traceability: Enhanced end-to-end traceability for problem resolution.
Scalability: Accommodation of growing infrastructure.
Flexible Query Design: Adaptable search and analysis functionality.
Reliable Performance: Consistent application monitoring and upkeep.

New Relic is leveraged in industries such as e-commerce, finance, and technology. It helps monitor web traffic, evaluate load balancing, and ensure applications meet performance standards. Companies use it for stress tests, container-based workloads, API monitoring, and infrastructure management. Its integration capabilities are valuable for maintaining performance and scalability across diverse ecosystems, aiding in thorough data analysis and problem resolution.

New Relic

OP5 Monitor - The Complete Monitoring Solution

OP5 Monitor is a flexible and highly scalable monitoring solution for all sizes of environments. Use just one product to monitor your IT environment regardless of location, whether on-premise, in dynamic environments, public cloud or a hybrid of these.

Digital transformation adds extra layers and complexity to the IT estate by creating a hybrid IT environment of both static and dynamic environments, that can be difficult to monitor efficiently. ITRS OP5 Monitor gives enterprises full visibility over their entire IT estate through a single pane of glass, allowing them to consolidate monitoring tools and cut down costs.

ITRS

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Svenska Spel, Carus, VGL, Tele2, Viking Line, Clas Ohlson, Vanderlande, Försäkringskassan

Buyer's Guide

New Relic vs. OP5 Monitor

April 2025

Free Report: New Relic vs. OP5 Monitor

Find out what your peers are saying about New Relic vs. OP5 Monitor and other solutions. Updated: April 2025.

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