New Relic vs Rapid7 InsightOps comparison

The compared New Relic and Rapid7 solutions aren't in the same category. New Relic is ranked #3 in APM , with an average rating of 8.0, and holds a 8.3% mindshare in the category. Rapid7 is ranked #27 in LM , with an average rating of 9.5, and holds a 0.5% mindshare. Additionally, 94% of New Relic users are willing to recommend the solution, compared to 100% of Rapid7 users who would recommend it.

New Relic

Read 157 New Relic reviews

19,153 Views
15,190 Comparison Views

94% willing to recommend

Rapid7 InsightOps

Read 9 Rapid7 InsightOps reviews

725 Views
682 Comparison Views

100% willing to recommend

New Relic

Rapid7 InsightOps

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between New Relic and Rapid7 InsightOps based on real PeerSpot user reviews.

Find out what your peers are saying about Datadog, Dynatrace, New Relic and others in Application Performance Monitoring (APM) and Observability.

To learn more, read our detailed Application Performance Monitoring (APM) and Observability Report (Updated: December 2024).

Buyer's Guide

Application Performance Monitoring (APM) and Observability

December 2024

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Categories and Ranking

New Relic

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

157

Ranking in other categories

Application Performance Monitoring (APM) and Observability (3rd), Network Monitoring Software (6th), IT Infrastructure Monitoring (5th), IT Operations Analytics (2nd), Mobile APM (2nd), Cloud Monitoring Software (4th), AIOps (3rd)

Rapid7 InsightOps

Average Rating

9.0

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

Log Management (27th)

Mindshare comparison

While both are Systems Management solutions, they serve different purposes. New Relic is designed for Application Performance Monitoring (APM) and Observability and holds a mindshare of 8.3%, down 10.1% compared to last year.
Rapid7 InsightOps, on the other hand, focuses on Log Management, holds 0.5% mindshare, down 0.6% since last year.

Application Performance Monitoring (APM) and Observability

Log Management

Featured Reviews

Iqbal Khowaja

Chief Technology Officer at State of Hawaii

Has a simple user interface and end-to-end monitoring and self-healing features

My organization uses many application performance management solutions, such as AppDynamics, New Relic APM, Splunk, and Datadog. I'm the CTO for the state of Hawaii, and across the board, different departments use different APM tools. I'm using the latest version of New Relic APM, but I cannot recall the exact version. My company has a dozen engineers using and monitoring New Relic APM. I'd tell anyone planning to use New Relic APM that it has to fit what you have. For example, most of my company's payload is in AWS, and the tool has adopters and features that CloudWatch cannot provide. Still, New Relic APM can, so you should do a demo or trial run first and see if it's a tool that'll help you with end-to-end monitoring. New Relic APM is working well for my company, so an excellent way to start is to do a trial run to see how the tool works out for your current applications. My rating for the tool is nine out of ten because my experience with it has been great. New Relic also worked closely with my company and has always been upfront on what's available and what's not. My company is a New Relic APM customer.

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Karthick Selvam

Senior Software Engineer at Saama

A cloud solution to collect and analyse logs with timely support

We should understand the basic concepts of Rapid7 InsightOps. We are using Rapid7 InsightOps to collect and analyze data. We need to ensure that our environment is suitable before proceeding. The solution is user-friendly and support all environment like Linux, Windows, CentOS, etc. It is suitable for all. Overall, I rate the solution a nine out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"End-user Synthetics and monitoring are very good."

"We have done the New Relic integration with Serverless AWS, which has helped us with monitoring, and keeping our monitoring from our on-premise part with the cloud part."

"The product allows the developer to see the actual problems in the applications."

"The most valuable feature is the ability to manage the application flow."

"We were able to integrate with the messaging tool, Slack, which meant that we got notifications whenever something was not quite right."

"Every time there is a crisis, high traffic, or if we see a problem with a server, we go to New Relic and monitor it to determine the cause."

"We like the performance of the product."

"They instrument up from the bottom to the top – every piece of code - they have a very perfect read of what’s being done, and how long it’s taking."

More New Relic pros

"The ability to browse logs from multiple sources at the same time really speeds up root cause analysis."

"It has the ability to alert and track logs from different sources."

"We can save logs as plain text."

"Integration of InsightOps with other tools, especially SIEM solutions, has generally improved operational efficiency."

"The most valuable feature of Rapid7 InsightOps is the search functionality."

Cons

"We would like to receive more AWS-specific details from the New Relic Dashboard, like EC2 health."

"Compared to their competitors, they are missing some features at the moment."

"The deployment process could be improved."

"New Relic APM is a good tool, and it has a database of failures, but it could use a list of customer-specific failures. New Relic APM should be able to give my company advanced analytics through AI."

"I would like a feature where I can turn off alerting at a policy level. Thus, when a policy is inactive, I can shut down all of my alerts within the policy."

"They should bring the pricing down to be more competitive."

"We have had issues with our agents going offline."

"The integration and configuration of this product in our AWS environment needs improvement on the filtering part. I would like it to go more granular on accounts."

More New Relic cons

"Rapid7 InsightOps could improve by making the search query better. There are times when the search query is broken and it does not find anything."

"Since I used the beta, improvements are to be expected. The dashboard options could have been clearer, but I believe it is more a problem with the limited documentation available at the time."

"Improvement is needed in the dashboard of InsightOps, especially for less technical users."

"The solution takes a little bit of time when we load the website for the first time."

"There are a few things I would like to do with a few more complex queries which I am not able to do right now, because it is a SaaS solution."

Pricing and Cost Advice

"The price of New Relic APM could be less expensive. We are using the New Relic APM pro account and it is more costly. When compared to competitors the solution's pricing should be much more realistic."

"It would be nice if we could buy it annually instead of monthly."

"This is an expensive product."

"I think it's overpriced for the technical support that we get. We spent over 1,00,000 USD a year."

"Comparatively, the pricing is expensive."

"The pricing model is a little confusing for beginners. They find it a little expensive, and if you are using it already, then that is not good."

"They gave us aggressive discounts when they were brought in for the first time, but they have also kept them for the year-on-year renewals, which has been absolutely fine."

"I rate the product price a five on a scale of one to ten, where one means cheap, and ten means very expensive."

More New Relic pricing and cost advice

"The product is cheap."

See which vendors are best for you

Use our free recommendation engine to learn which Application Performance Monitoring (APM) and Observability solutions are best for your needs.

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824,053 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Educational Organization

51%

Financial Services Firm

Computer Software Company

Manufacturing Company

Computer Software Company

19%

Financial Services Firm

10%

Energy/Utilities Company

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

What do you like most about New Relic Insights?

The product's initial setup phase was very easy.

See all answers

What needs improvement with New Relic Insights?

It helps prevent issues but does not cause losses. The error messages and deep insights may help us find the root cause and resolve the issue. It could be bit better. We are looking at sorting the ...

See all answers

What do you like most about Rapid7 InsightOps?

Integration of InsightOps with other tools, especially SIEM solutions, has generally improved operational efficiency.

See all answers

What needs improvement with Rapid7 InsightOps?

Improvement is needed in the dashboard of InsightOps, especially for less technical users. Currently, it lacks clear guidance on icons and features, making it confusing for those with limited exper...

See all answers

What is your primary use case for Rapid7 InsightOps?

Our clients use InsightOps for real-time monitoring of their IT environments.

See all answers

Comparisons

Dynatrace vs New Relic

Compared 12% of the time

Elastic Observability vs New Relic

Compared 12% of the time

Datadog vs New Relic

Compared 9% of the time

Grafana vs New Relic

Compared 7% of the time

Sentry vs New Relic

Compared 5% of the time

More New Relic Competitors

Wazuh vs Rapid7 InsightOps

Compared 30% of the time

Datadog vs Rapid7 InsightOps

Compared 26% of the time

Dynatrace vs Rapid7 InsightOps

Compared 15% of the time

Splunk Enterprise Security vs Rapid7 InsightOps

Compared 9% of the time

IBM Security QRadar vs Rapid7 InsightOps

Compared 7% of the time

More Rapid7 InsightOps Competitors

Product Reports

Buyer's Guide

New Relic

December 2024

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Buyer's Guide

Log Management

December 2024

Download Rapid7 InsightOps product report

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

InsightOps, Logentries

Learn More

New Relic

Rapid7

Overview

New Relic is a powerful tool for optimizing web pages, tracking user behavior, and monitoring application performance. It helps detect anomalies, generate metrics, and create dashboards for synthetics monitoring, container workloads, stress tests, and more.

New Relic provides organizations with comprehensive insights into APIs, infrastructure, and scalability. It supports mobile and web applications with features like java tracking, health maps, customizable dashboards, and drill-downs. Users benefit from its easy initial setup, accurate alerts, UI monitoring, error tracking, and traceability. New Relic supports multiple ecosystems with straightforward pricing and new feature introductions, offering end-to-end monitoring, thorough data analysis, and effective problem resolution.

What are New Relic's most important features?

Java Tracking: Efficiently monitor Java applications.
Infrastructure Monitoring: Comprehensive overview of infrastructure health.
APM: In-depth application performance monitoring.
Tight Integration: Seamless integration across different system layers.
Health Maps: Visual representation of system health.
Customizable Dashboards: Personalized data display and insights.
Drill-Downs: Detailed analysis at multiple levels.

What benefits and ROI should users look for in reviews?

Application Insights: Detailed understanding of application performance.
Accurate Alerts: Immediate notifications for issues.
Traceability: Enhanced end-to-end traceability for problem resolution.
Scalability: Accommodation of growing infrastructure.
Flexible Query Design: Adaptable search and analysis functionality.
Reliable Performance: Consistent application monitoring and upkeep.

New Relic is leveraged in industries such as e-commerce, finance, and technology. It helps monitor web traffic, evaluate load balancing, and ensure applications meet performance standards. Companies use it for stress tests, container-based workloads, API monitoring, and infrastructure management. Its integration capabilities are valuable for maintaining performance and scalability across diverse ecosystems, aiding in thorough data analysis and problem resolution.

Rapid7 InsightOps is the next evolution of the Logentries log management technology, combining cloud-based log centralization with IT asset search to make log management fast and easy.

As a cloud-based solution, InsightOps eliminates the need for managing and maintaining your log management technology. With a 5-minute setup, out-of-the-box analytics and visual search capabilities that eliminates the need to learn a new query language, InsightOps is the easiest log management solution available.

To start a free 30-day trial of InsightOps, visit rapid7.com/insightops

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Trimble Navigation Limited

Buyer's Guide

Application Performance Monitoring (APM) and Observability

December 2024

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Find out what your peers are saying about Datadog, Dynatrace, New Relic and others in Application Performance Monitoring (APM) and Observability. Updated: December 2024.

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We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.