New Relic vs Rapid7 InsightOps comparison

The compared New Relic and Rapid7 solutions aren't in the same category. New Relic is ranked #5 in APM , with an average rating of 7.8, and holds a 7.0% mindshare in the category. Rapid7 is ranked #27 in Log Management , with an average rating of 9.5, and holds a 0.4% mindshare. Additionally, 94% of New Relic users are willing to recommend the solution, compared to 100% of Rapid7 users who would recommend it.

New Relic

Read 158 New Relic reviews

17,416 Views
13,634 Comparison Views

94% willing to recommend

Rapid7 InsightOps

Read 9 Rapid7 InsightOps reviews

700 Views
631 Comparison Views

100% willing to recommend

New Relic

Rapid7 InsightOps

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between New Relic and Rapid7 InsightOps based on real PeerSpot user reviews.

Find out what your peers are saying about Datadog, Dynatrace, Splunk and others in Application Performance Monitoring (APM) and Observability.

To learn more, read our detailed Application Performance Monitoring (APM) and Observability Report (Updated: March 2025).

Buyer's Guide

Application Performance Monitoring (APM) and Observability

March 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

New Relic

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

158

Ranking in other categories

Application Performance Monitoring (APM) and Observability (5th), Network Monitoring Software (7th), IT Infrastructure Monitoring (6th), IT Operations Analytics (3rd), Mobile APM (3rd), Cloud Monitoring Software (5th), AIOps (3rd)

Rapid7 InsightOps

Average Rating

9.0

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

Log Management (27th)

Mindshare comparison

While both are Systems Management solutions, they serve different purposes. New Relic is designed for Application Performance Monitoring (APM) and Observability and holds a mindshare of 7.0%, down 9.7% compared to last year.
Rapid7 InsightOps, on the other hand, focuses on Log Management, holds 0.4% mindshare, down 0.5% since last year.

Application Performance Monitoring (APM) and Observability

Log Management

Featured Reviews

Iqbal Khowaja

Chief Technology Officer at State of Hawaii

Has a simple user interface and end-to-end monitoring and self-healing features

My organization uses many application performance management solutions, such as AppDynamics, New Relic APM, Splunk, and Datadog. I'm the CTO for the state of Hawaii, and across the board, different departments use different APM tools. I'm using the latest version of New Relic APM, but I cannot recall the exact version. My company has a dozen engineers using and monitoring New Relic APM. I'd tell anyone planning to use New Relic APM that it has to fit what you have. For example, most of my company's payload is in AWS, and the tool has adopters and features that CloudWatch cannot provide. Still, New Relic APM can, so you should do a demo or trial run first and see if it's a tool that'll help you with end-to-end monitoring. New Relic APM is working well for my company, so an excellent way to start is to do a trial run to see how the tool works out for your current applications. My rating for the tool is nine out of ten because my experience with it has been great. New Relic also worked closely with my company and has always been upfront on what's available and what's not. My company is a New Relic APM customer.

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Karthick Selvam

Senior Software Engineer at Saama

A cloud solution to collect and analyse logs with timely support

We should understand the basic concepts of Rapid7 InsightOps. We are using Rapid7 InsightOps to collect and analyze data. We need to ensure that our environment is suitable before proceeding. The solution is user-friendly and support all environment like Linux, Windows, CentOS, etc. It is suitable for all. Overall, I rate the solution a nine out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It offers helpful user metrics so we can learn more about the user experience."

"The simplicity of the dashboard is very good."

"It has helped us maintain a much higher uptime than we had previously."

"The feature I found most valuable is being able to design my queries. It's easy to design a query."

"Their technical support is pretty good and responsive. We have a real good relationship with them."

"To me, the most valuable feature of New Relic APM is the traceability, mainly based on the time travel method, so you get the overall response time, which is pretty helpful for developers and ADR techs looking into issues on a deeper level. New Relic APM is a very good, tailor-made solution."

"The most valuable feature is the New Relic APM module to deep-dive into the application, to get bottlenecks to the surface, and to improve application performance. Also, the New Relic Insights module creates a real-time dashboard on application performance to create awareness for the DevOps team."

"The versatility of the solution is its most valuable feature."

More New Relic pros

"The most valuable feature of Rapid7 InsightOps is the search functionality."

"Integration of InsightOps with other tools, especially SIEM solutions, has generally improved operational efficiency."

"We can save logs as plain text."

"The ability to browse logs from multiple sources at the same time really speeds up root cause analysis."

"It has the ability to alert and track logs from different sources."

Cons

"I would like to have storage monitoring. E.g., being able to monitor SANS, specifically protocols, like NFS and CIFS metrics."

"They don't have an opportunity to share the dashboard with the public. If you want to share it with stakeholders or people outside the organization who just want to have a look at a couple of metrics, you can't do that without onboarding them to the product itself."

"I would like to be able to invest less time in IT and ad hocs. We should be concentrating on other issues."

"The solution needs to have staging."

"I would like an infrastructure network that provides real-time views, showing the issues."

"They need to improve the alerting and dashboarding as these are the key features in DevOps."

"I would like if it could have predictive analysis. Today, we only have the option to configure thresholds."

"How granular I could go down at looking at certain data, especially related to the operations, is limited."

More New Relic cons

"Rapid7 InsightOps could improve by making the search query better. There are times when the search query is broken and it does not find anything."

"Since I used the beta, improvements are to be expected. The dashboard options could have been clearer, but I believe it is more a problem with the limited documentation available at the time."

"Improvement is needed in the dashboard of InsightOps, especially for less technical users."

"There are a few things I would like to do with a few more complex queries which I am not able to do right now, because it is a SaaS solution."

"The solution takes a little bit of time when we load the website for the first time."

Pricing and Cost Advice

"The monthly cost os $1000 per server per month, but it could be even more. We pay about $250 for the server, and then New Relic wants over $1000 to give us statistics on those servers."

"The pricing model is a little confusing for beginners. They find it a little expensive, and if you are using it already, then that is not good."

"The pricing is okay comparatively their competitors. The only concern was whether it should be purchased on demand or bring your own license, and which way passes some savings onto the end customers."

"I recommend using the free version of New Relic. If you like the free version and understand its importance for your company, you can move to the trial. Then, you can migrate to the paid version."

"Pricing is better with New Relic APM than Dynatrace."

"The pricing is fine."

"The solution is less expensive than AppNeta."

"The pricing and licensing are good if you have an account manager and a partner manager who are looking to help out."

More New Relic pricing and cost advice

"The product is cheap."

See which vendors are best for you

Use our free recommendation engine to learn which Application Performance Monitoring (APM) and Observability solutions are best for your needs.

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Top Industries

By visitors reading reviews

Educational Organization

54%

Computer Software Company

Financial Services Firm

Manufacturing Company

Computer Software Company

17%

Financial Services Firm

Energy/Utilities Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

What do you like most about New Relic Insights?

The product's initial setup phase was very easy.

See all answers

What needs improvement with New Relic Insights?

Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal. The handling of logs from integration tools is not as advanced compared to other to...

See all answers

What do you like most about Rapid7 InsightOps?

Integration of InsightOps with other tools, especially SIEM solutions, has generally improved operational efficiency.

See all answers

What needs improvement with Rapid7 InsightOps?

Improvement is needed in the dashboard of InsightOps, especially for less technical users. Currently, it lacks clear guidance on icons and features, making it confusing for those with limited exper...

See all answers

What is your primary use case for Rapid7 InsightOps?

Our clients use InsightOps for real-time monitoring of their IT environments.

See all answers

Comparisons

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Compared 12% of the time

Elastic Observability vs New Relic

Compared 12% of the time

Datadog vs New Relic

Compared 9% of the time

Grafana vs New Relic

Compared 6% of the time

Splunk AppDynamics vs New Relic

Compared 5% of the time

More New Relic Competitors

Wazuh vs Rapid7 InsightOps

Compared 33% of the time

Datadog vs Rapid7 InsightOps

Compared 28% of the time

Dynatrace vs Rapid7 InsightOps

Compared 13% of the time

Splunk Enterprise Security vs Rapid7 InsightOps

Compared 8% of the time

IBM Security QRadar vs Rapid7 InsightOps

Compared 6% of the time

More Rapid7 InsightOps Competitors

Product Reports

Buyer's Guide

New Relic

March 2025

Download New Relic product report

Buyer's Guide

Log Management

March 2025

Download Rapid7 InsightOps product report

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

InsightOps, Logentries

Overview

New Relic is a powerful tool for optimizing web pages, tracking user behavior, and monitoring application performance. It helps detect anomalies, generate metrics, and create dashboards for synthetics monitoring, container workloads, stress tests, and more.

New Relic provides organizations with comprehensive insights into APIs, infrastructure, and scalability. It supports mobile and web applications with features like java tracking, health maps, customizable dashboards, and drill-downs. Users benefit from its easy initial setup, accurate alerts, UI monitoring, error tracking, and traceability. New Relic supports multiple ecosystems with straightforward pricing and new feature introductions, offering end-to-end monitoring, thorough data analysis, and effective problem resolution.

What are New Relic's most important features?

Java Tracking: Efficiently monitor Java applications.
Infrastructure Monitoring: Comprehensive overview of infrastructure health.
APM: In-depth application performance monitoring.
Tight Integration: Seamless integration across different system layers.
Health Maps: Visual representation of system health.
Customizable Dashboards: Personalized data display and insights.
Drill-Downs: Detailed analysis at multiple levels.

What benefits and ROI should users look for in reviews?

Application Insights: Detailed understanding of application performance.
Accurate Alerts: Immediate notifications for issues.
Traceability: Enhanced end-to-end traceability for problem resolution.
Scalability: Accommodation of growing infrastructure.
Flexible Query Design: Adaptable search and analysis functionality.
Reliable Performance: Consistent application monitoring and upkeep.

New Relic is leveraged in industries such as e-commerce, finance, and technology. It helps monitor web traffic, evaluate load balancing, and ensure applications meet performance standards. Companies use it for stress tests, container-based workloads, API monitoring, and infrastructure management. Its integration capabilities are valuable for maintaining performance and scalability across diverse ecosystems, aiding in thorough data analysis and problem resolution.

New Relic

Rapid7 InsightOps is the next evolution of the Logentries log management technology, combining cloud-based log centralization with IT asset search to make log management fast and easy.

As a cloud-based solution, InsightOps eliminates the need for managing and maintaining your log management technology. With a 5-minute setup, out-of-the-box analytics and visual search capabilities that eliminates the need to learn a new query language, InsightOps is the easiest log management solution available.

To start a free 30-day trial of InsightOps, visit rapid7.com/insightops

Rapid7

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Trimble Navigation Limited

Buyer's Guide

Application Performance Monitoring (APM) and Observability

March 2025

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