New Relic vs Workspace ONE Intelligence comparison

New Relic and Omnissa are both solutions in the Application Performance Monitoring (APM) and Observability category. New Relic is ranked #5 with an average rating of 7.8, while Omnissa is ranked #52 with an average rating of 7.5. New Relic holds a 7.4% mindshare in APM, compared to Omnissa’s 0.1% mindshare. Additionally, 94% of New Relic users are willing to recommend the solution, compared to 100% of Omnissa users who would recommend it.

New Relic

Read 158 New Relic reviews

17,941 Views
14,077 Comparison Views

94% willing to recommend

Workspace ONE Intelligence

Read 2 Workspace ONE Intelligence reviews

101 Views
66 Comparison Views

100% willing to recommend

New Relic

Workspace ONE Intelligence

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between New Relic and Workspace ONE Intelligence based on real PeerSpot user reviews.

Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed New Relic vs. Workspace ONE Intelligence Report (Updated: February 2025).

Buyer's Guide

New Relic vs. Workspace ONE Intelligence

February 2025

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Helped 838,640 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

New Relic

Ranking in Application Performance Monitoring (APM) and Observability

5th

Ranking in Mobile APM

3rd

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

158

Ranking in other categories

Network Monitoring Software (7th), IT Infrastructure Monitoring (6th), IT Operations Analytics (3rd), Cloud Monitoring Software (5th), AIOps (3rd)

Workspace ONE Intelligence

Ranking in Application Performance Monitoring (APM) and Observability

52nd

Ranking in Mobile APM

6th

Average Rating

7.6

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of February 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of New Relic is 7.4%, down from 9.7% compared to the previous year. The mindshare of Workspace ONE Intelligence is 0.1%, up from 0.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Featured Reviews

Iqbal Khowaja

Chief Technology Officer at State of Hawaii

Has a simple user interface and end-to-end monitoring and self-healing features

My organization uses many application performance management solutions, such as AppDynamics, New Relic APM, Splunk, and Datadog. I'm the CTO for the state of Hawaii, and across the board, different departments use different APM tools. I'm using the latest version of New Relic APM, but I cannot recall the exact version. My company has a dozen engineers using and monitoring New Relic APM. I'd tell anyone planning to use New Relic APM that it has to fit what you have. For example, most of my company's payload is in AWS, and the tool has adopters and features that CloudWatch cannot provide. Still, New Relic APM can, so you should do a demo or trial run first and see if it's a tool that'll help you with end-to-end monitoring. New Relic APM is working well for my company, so an excellent way to start is to do a trial run to see how the tool works out for your current applications. My rating for the tool is nine out of ten because my experience with it has been great. New Relic also worked closely with my company and has always been upfront on what's available and what's not. My company is a New Relic APM customer.

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Muhammad JunaidJawed

Sr. VDI Engineer at Afiniti.com

Helps to find devices that are lost but improvement is needed in mapping

The tool's deployment is easy. There are lots of documents and support available online. I help deploy Workspace ONE Intelligence. It's not hard to deploy since we've done it many times. We use the on-premises solution now. Basic deployment takes one day, but adding features like tunneling takes an extra day. The main challenge is network connectivity. The documentation is good and available online.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We were able to integrate with the messaging tool, Slack, which meant that we got notifications whenever something was not quite right."

"Support for plug-ins (RMQ, Redis etc.) is a valuable feature."

"It has the ability to monitor random URLs not tied to the one pinger per application (though it costs extra)."

"The synthetic alert is the most valuable feature in New Relic APM. I also like the time travel feature and find traceability useful in the solution. New Relic APM also has good response times."

"The breakdown of the response time of different components and getting in-depth details of the slow component are the most valuable features. It is easy to use, and it gets the job done."

"New features are added often."

"The tool's most valuable features were APM and core reliability. We get alerts whenever an anomaly is detected. The solution is very friendly."

"As soon as it monitors all our systems and is integrated with PagerDuty, the operations team just needs to wait for alerts on their cellphones to fix things."

More New Relic pros

"The tool's most valuable feature is its tunneling capability. It is good for inventory, encryption, device location, and kiosk mode. If a device is lost, you can find it. We integrated it with a third-party tool for one-time passwords and two-factor authentication. The user-friendly interface makes device management easy."

"Integration is also very easy."

Cons

"New Relic is very slow, and the app is a bit frustrating to use, which is something that has been happening a lot in the past year. During the last six months, I have noticed that it has become extremely laggy."

"There are times when you restart the engines and the servers have a unique ID for the host and you need to remove the server. It is difficult because some are on-premise and others are production hosts. Having downtime is not very good when updating. However, it is not a constant issue."

"There are certain features that are not supported in New Relic, such as CATSEARCH, which allows you to do a full-text search."

"New Relic APM could improve error debugging and the correlation with the logs. We are receiving some alerts or alarms but we need to correlate with the error log, but it is difficult if it is more than seven months retention period, it is hard to trace. We need this especially for getting historical information."

"We have had issues with our agents going offline."

"I would like if it could have predictive analysis. Today, we only have the option to configure thresholds."

"I would like a feature where I can turn off alerting at a policy level. Thus, when a policy is inactive, I can shut down all of my alerts within the policy."

"Documentation could be improved in New Relic APM, so users would have more clarity on configuring the dashboard. If New Relic gave better guidelines, users would find it easier to understand the metrics and features of New Relic APM. Another area for improvement is integration with Kubernetes. Currently, the process isn't user-friendly. It's challenging and lacks documentation for users to understand how to integrate New Relic APM with Kubernetes quickly. With multiple levels of Kubernetes dockers and other DBs on different clouds, it's tricky to gather all into New Relic APM on a single dashboard. What I'd like to see in the next version of New Relic APM is a single dashboard where you can easily view which applications fall under specific APMs. If there's a search feature where you can type in a keyword to find out if an APM is related to a particular application, that would be great."

More New Relic cons

"Windows devices management needs improvement."

"One area for improvement is location mapping - it uses Bing Maps instead of Google Maps, which isn't always up to date. Device enrollment can also be challenging, especially for older devices that need a factory reset."

Pricing and Cost Advice

"The pricing and licensing are good if you have an account manager and a partner manager who are looking to help out."

"This solution required a license and it is better than some other competitors."

"I think it's overpriced for the technical support that we get. We spent over 1,00,000 USD a year."

"Because of budget, we are not using the mobile app part of this tool."

"This is an expensive tool."

"It would be nice if we could buy it annually instead of monthly."

"We feel it's a little bit pricey."

"The price of New Relic APM could be less expensive. We are using the New Relic APM pro account and it is more costly. When compared to competitors the solution's pricing should be much more realistic."

More New Relic pricing and cost advice

"The solution is cost-effective. Workspace ONE Intelligence is neither cheap nor expensive. Compared to other tools like MaaS360, it Is more cost-effective. It costs about seven dollars per user, while others might cost $50—a big difference."

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Top Industries

By visitors reading reviews

Educational Organization

54%

Computer Software Company

Financial Services Firm

Manufacturing Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

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What do you like most about New Relic Insights?

The product's initial setup phase was very easy.

See all answers

What needs improvement with New Relic Insights?

Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal. The handling of logs from integration tools is not as advanced compared to other to...

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What is your experience regarding pricing and costs for Workspace ONE Intelligence?

Compared to the market, the pricing is cheap.

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What needs improvement with Workspace ONE Intelligence?

Challenges are so many challenges out there. Windows devices installment in Workspace ONE Intelligence and Windows devices management needs improvement. I don't see any new AI features, and I would...

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What advice do you have for others considering Workspace ONE Intelligence?

Overall, I would rate the solution an eight out of ten.

See all answers

Comparisons

Dynatrace vs New Relic

Compared 12% of the time

Elastic Observability vs New Relic

Compared 12% of the time

Datadog vs New Relic

Compared 9% of the time

Grafana vs New Relic

Compared 6% of the time

Sentry vs New Relic

Compared 5% of the time

More New Relic Competitors

Dynatrace vs Workspace ONE Intelligence

Compared 100% of the time

More Workspace ONE Intelligence Competitors

Product Reports

Buyer's Guide

New Relic

February 2025

Download New Relic product report

Buyer's Guide

Application Performance Monitoring (APM) and Observability

February 2025

Download Workspace ONE Intelligence product report

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Apteligent, Crittercism

Overview

New Relic is a powerful tool for optimizing web pages, tracking user behavior, and monitoring application performance. It helps detect anomalies, generate metrics, and create dashboards for synthetics monitoring, container workloads, stress tests, and more.

New Relic provides organizations with comprehensive insights into APIs, infrastructure, and scalability. It supports mobile and web applications with features like java tracking, health maps, customizable dashboards, and drill-downs. Users benefit from its easy initial setup, accurate alerts, UI monitoring, error tracking, and traceability. New Relic supports multiple ecosystems with straightforward pricing and new feature introductions, offering end-to-end monitoring, thorough data analysis, and effective problem resolution.

What are New Relic's most important features?

Java Tracking: Efficiently monitor Java applications.
Infrastructure Monitoring: Comprehensive overview of infrastructure health.
APM: In-depth application performance monitoring.
Tight Integration: Seamless integration across different system layers.
Health Maps: Visual representation of system health.
Customizable Dashboards: Personalized data display and insights.
Drill-Downs: Detailed analysis at multiple levels.

What benefits and ROI should users look for in reviews?

Application Insights: Detailed understanding of application performance.
Accurate Alerts: Immediate notifications for issues.
Traceability: Enhanced end-to-end traceability for problem resolution.
Scalability: Accommodation of growing infrastructure.
Flexible Query Design: Adaptable search and analysis functionality.
Reliable Performance: Consistent application monitoring and upkeep.

New Relic is leveraged in industries such as e-commerce, finance, and technology. It helps monitor web traffic, evaluate load balancing, and ensure applications meet performance standards. Companies use it for stress tests, container-based workloads, API monitoring, and infrastructure management. Its integration capabilities are valuable for maintaining performance and scalability across diverse ecosystems, aiding in thorough data analysis and problem resolution.

New Relic

Get insights, guidelines, and preferred outcomes that will help you deliver the best possible mobile experience for your customers and help make your mobile business successful like never before.

When milliseconds can cost you millions, Apteligent reveals operational and usage trends, uncovers issues, and analyzes behaviors. This allows you to continuously improve apps, keep users happy, and put your mobile business at the top of its game.

Omnissa

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

AT&T, Bloomberg, CNN, Experian, Fox, JC Penny, Urban Outfitters, Nokia, Lutron, NASCAR, T-Mobile, Urban Engines, Microsoft, Lego

Buyer's Guide

New Relic vs. Workspace ONE Intelligence

February 2025

Free Report: New Relic vs. Workspace ONE Intelligence

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