NewgenONE Digital Transformation Platform vs Pega Platform comparison

Newgen and Pega are both solutions in the Low-Code Development Platforms category. Newgen is ranked #26 with an average rating of 6.0, while Pega is ranked #7 with an average rating of 8.2. Newgen holds a 0.2% mindshare in LCDP, compared to Pega’s 5.5% mindshare. Additionally, 100% of Newgen users are willing to recommend the solution, compared to 91% of Pega users who would recommend it.

NewgenONE Digital Transform...

Read 1 NewgenONE Digital Transformation Platform review

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83 Comparison Views

100% willing to recommend

Pega Platform

Read 82 Pega Platform reviews

3,953 Views
3,093 Comparison Views

91% willing to recommend

NewgenONE Digital Transform...

Pega Platform

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Executive SummaryUpdated on Jan 12, 2025

Pega Platform and NewgenONE Digital Transformation Platform are competing products in the digital transformation and process automation category. NewgenONE appears to have the upper hand in features, whereas Pega is favored for pricing and support.

Features: Pega Platform offers advanced automation capabilities, scalable architecture, and robust decision-making support. NewgenONE Digital Transformation Platform includes content management, customer communication, and process automation integrations.

Ease of Deployment and Customer Service: Pega Platform features flexible deployment adaptable to various enterprise environments, supported by strong customer service and comprehensive documentation. NewgenONE provides streamlined deployment with guided assistance, focusing on rapid implementation and responsive support.

Pricing and ROI: Pega Platform has competitive pricing models with high ROI potential, driven by scalable solutions for complex environments. NewgenONE requires a higher initial investment but offers substantial long-term ROI through enhanced process automation.

To learn more, read our detailed Low-Code Development Platforms Report (Updated: February 2025).

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February 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

NewgenONE Digital Transform...

Ranking in Low-Code Development Platforms

26th

Average Rating

6.0

Reviews Sentiment

6.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Pega Platform

Ranking in Low-Code Development Platforms

7th

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Business Rules Management (1st), Business Process Management (BPM) (4th), Process Automation (3rd), Rapid Application Development Software (7th)

Mindshare comparison

As of March 2025, in the Low-Code Development Platforms category, the mindshare of NewgenONE Digital Transformation Platform is 0.2%, up from 0.1% compared to the previous year. The mindshare of Pega Platform is 5.5%, down from 5.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Low-Code Development Platforms

Featured Reviews

reviewer2445606

Director - Group IT & Principal Architect at a financial services firm with 10,001+ employees

Automated process efficiency enhanced with improved setup simplicity

I use NewgenONE to automate processes such as onboarding, trade finance, and complete lending. It allows us to automate these processes efficiently NewgenONE has helped to automate repetitive manual tasks and data inputs, reducing the need for user intervention. It is good because it automates…

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Mallik-Kesavaraju

Independent Consultant at Selfemployed

Significantly improves the overall cycle time, and offers robotic automation, and the BPM workflow

The extensive availability of ready-made gadgets in Pega BPM is a double-edged sword. While it offers convenience, it also leads to a steeper learning curve. Our developers and business analysts need to invest significant time and effort to fully understand and utilize the platform's capabilities. In essence, it's a complex product that demands a deep understanding to be used effectively. So, it cuts both ways. This complexity can be both an advantage and a disadvantage, depending on the user's expertise. So, the learning curve is pretty high! So, it's very good if you are a professional user, but you need to be a really good professional user to use this solution effectively.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"NewgenONE's document management and workflow approach tools are very useful."

"The solution's case management is its most valuable aspect."

"The workflow designing and integration are the most valuable features. Also, the UI design was pretty easy."

"Can do a lot of things with minimum time and cost."

"What I found most valuable in PegaRULES is that it allows you to quickly make changes to an existing application. It's pretty easy to do any modification in the tool, which you cannot do in legacy solutions. For example, it takes a lot of time to do it in Java or in .NET. I have worked with both legacy technologies in the past, so that I can tell the difference."

"The best part of Pega, for me, is that they let you reuse a lot of the aspects in the product."

"I have a lot of experience in this kind of industry, and Pega is one of the best solutions in terms of performance, capabilities, and the way we develop."

"It is a stable solution...It is a scalable solution."

"The interface is quite simple and easy to use, even for beginners."

More Pega Platform pros

Cons

"Setting up NewgenONE is still a technical task. Simplifying the setup process would make it easier for users."

"Customers expect more out-of-box solutions to be readily available"

"The cost of licensing could be improved."

"There is a scarcity of resources who have worked with this solution before."

"We would like to have a better ability to customize PegaRULES."

"There is room for improvement in the user interface area."

"Reporting is not so clear and not so great. We really struggle to get the right reporting. When we need reporting based on the content of the tickets, we are not able to get it. The MIS reporting is not great. That's one of the reasons why we are switching to ServiceNow. Its compatibility with the higher versions of Internet Explorer should be improved. It really works well in Mozilla Firefox or any other browser, but when it comes to Microsoft Edge or Internet Explorer, sometimes, the layout gets disturbed. The positioning of the buttons changes, and there is some distortion in the layout. I am not sure whether it is our configuration problem or Pega's, but when it is working in Mozilla Firefox, it should also work in Microsoft Edge or Internet Explorer."

"The unit testing needs to improve, as well as the user interface."

"Implementation is a challenge due to the handling of the code"

More Pega Platform cons

Pricing and Cost Advice

Information not available

"The licensing is on a yearly basis. Because of our special relationship, all the training certifications are free of cost. All our employees can do Pega certifications at zero cost. It is all on Pega."

"Licensing is expensive. You need to wisely select between per user and per case."

"It is cost-effective for medium enterprises. It is cheaper than ServiceNow."

"I rate Pega BPM a seven out of ten."

"The licensing model from Pega BPM is too complex and is more expensive than other solutions, such as SAP. The overall price of the solution depends on the use case."

"It's a user-based license where, as you scale the numbers of users, the price increases."

"The price of this solution, including installation and configuration, is comparable to competing vendors."

"In terms of the price, if I were to compare Pega to other tools, it would be more expensive, but it would also provide you with the same features."

More Pega Platform pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Financial Services Firm

28%

Computer Software Company

13%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What needs improvement with NewgenONE Digital Transformation Platform?

Setting up NewgenONE is still a technical task. Simplifying the setup process would make it easier for users. Even when using other systems like MQ, you need some technical skills for integration.

See all answers

What is your primary use case for NewgenONE Digital Transformation Platform?

I use NewgenONE to automate processes such as onboarding, trade finance, and complete lending. It allows us to automate these processes efficiently.

See all answers

What advice do you have for others considering NewgenONE Digital Transformation Platform?

NewgenONE works well for business process automation (BPA) and suits specific work for the BFS side. However, it requires considerable improvement in certain areas.

See all answers

Is Pega BPM easy to work with and can beginners utilize this software?

You do need some preparation to be able to use all functions of Pega BPM. However, all users of this platform are in luck as it comes with good documentation and you can learn pretty much everythin...

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Have you encountered any issues while using Pega BPM and were you assisted by the company?

My company has been using this tool for years and the only issue we have had, if you can call it that, was while setting it up. When we were setting it up initially, we had some drawbacks and could...

See all answers

When you consider the features and benefits of Pega BPM, would you say this product is fairly priced?

Pega BPM can be considered overpriced for some; it all depends on the size of your company and the requirements of your customers. Sure, there are products out there that do the things that Pega B...

See all answers

Comparisons

No data available

ServiceNow vs Pega Platform

Compared 20% of the time

Camunda vs Pega Platform

Compared 17% of the time

Appian vs Pega Platform

Compared 7% of the time

IBM BPM vs Pega Platform

Compared 6% of the time

Microsoft Power Apps vs Pega Platform

Compared 5% of the time

More Pega Platform Competitors

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NewgenONE Digital Transformation Platform report

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Pega Platform

February 2025

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Also Known As

No data available

Pega BPM, Pegasystems, SmartBPM, PegaRULES

Overview

Unlock Simple with NewgenONE
A unified, cloud-based platform, with a robust integration ecosystem, for automating end-to-end business processes and comprehensively managing content and communications

Newgen

Pega Platform facilitates business process management, case management, and workflow automation for industries like banking, insurance, and healthcare. It supports digital transformation and customer service enhancements with its low-code capabilities and seamless integrations.

Pega Platform enables users to create efficient systems for case management, financial operations, and digital transformations. It provides tools for client onboarding, quoting, claims processing, customer experience improvements, and content management. Pega's low-code approach allows for the automation of complex processes, making it suitable for enterprises looking for adaptability and rapid deployment. While it offers strong real-time analytics and decision automation, users acknowledge challenges in user interface, integration, and performance aspects. High costs and a learning curve need attention, and enhancements in AI features and cloud services are desired.

What are the key features of Pega Platform?

Easy Implementation: Quick setup for fast project kick-off.
Seamless Process Adaptation: Adapts processes efficiently as business needs evolve.
Fast Prototyping: Enables rapid model creation and testing.
Unified Architecture: Streamlines operations across the platform.
Low-Code Environment: Facilitates swift application development.
Scalability: Supports growth and high-demand scenarios.
Real-Time Analytics: Provides immediate insights into operations.
Decision Automation: Automates standard decision-making processes.
Reusable Components: Encourages efficiency in development through component reuse.

What benefits do organizations find with Pega Platform?

Rapid Deployment: Quick launch of new processes saves time and resources.
Cost Efficiency: Reduces costs through automation and streamlined workflows.
Customer-Centric Solutions: Enhances customer experiences through integrated systems.
Improved Productivity: Automation frees up employee resources for other tasks.
Reliable Performance: Consistent platform performance ensures business continuity.

In banking, Pega Platform automates loan processing, accelerates customer onboarding, and manages compliance. Insurance companies benefit from streamlined claims processing and policy management. Healthcare sectors use the platform for patient engagement and care coordination, enabling organizations to adapt quickly to changing industry requirements.

Pega

Sample Customers

BNB Bank, National Commercial Bank Jamaica, United Bank, Tokio Marine HCC

The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement

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February 2025

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