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OmniPeek vs ServiceNow Cloud Observability comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

OmniPeek
Ranking in Application Performance Monitoring (APM) and Observability
66th
Average Rating
7.8
Reviews Sentiment
7.2
Number of Reviews
6
Ranking in other categories
Network Monitoring Software (73rd)
ServiceNow Cloud Observability
Ranking in Application Performance Monitoring (APM) and Observability
41st
Average Rating
7.6
Reviews Sentiment
6.9
Number of Reviews
4
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of April 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of OmniPeek is 0.1%, up from 0.1% compared to the previous year. The mindshare of ServiceNow Cloud Observability is 0.4%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Kunwar Preet Singh Sodhi - PeerSpot reviewer
User-friendly, stable, and scalable
The solution's automation has room for improvement. I have observed that Wireshark is much more commonly used for automation than OmniPeek. This is because when scripts are involved, Wireshark provides a great deal of flexibility for automating the process of packet sniffing. In the case of OmniPeek, its capabilities are limited, which restricts its automation potential. However, it is already user-friendly and compatible with Microsoft, so if it were to become comparable to Wireshark, it could potentially dominate the market. I have seen many new versions of OmniPeek, but I have never seen an automation version. The price of OmniPeek can be improved. Many customers have chosen the solution due to its user-friendly nature, but the cost often prevents them from making a purchase. This means that they may opt for an open-source tool instead. We should look into making the pricing more competitive and consider offering customization options to increase its utility in automation. This could be a game-changer.
VinayKumar16 - PeerSpot reviewer
Provides ease of use in areas like analytics and reporting
The feature of the tool that is more impactful for cloud performance stems from the area revolving around analytics and reporting. It is an easy-to-use tool. There is something known as performance analytics within ServiceNow that offers complete analytics, which offers end-to-end analytics along with the KPI metrics with what we have in place and so on. With the aforementioned aspects of the tool, I think we should be able to create a dashboard according to the operations view called the operation dashboard view, specifically for C-level executives.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I believe the most crucial feature of OmniPeek search is the ability to sniff packets based on channel switching."
"The most valuable feature of OmniPeek was the ability it gave us to see the connection procedure."
"The most valuable feature is OmniPeek is user-friendly."
"It's a solid piece of software. It's stable."
"The most valuable feature of OmniPeek is the ability to assign custom color codes to the different packets easily."
"The most valuable features are the voice bot, which checks the quality of service for voice, and the expert view that gives me insight on what and where to troubleshoot."
"The UI is very intuitive."
"The ability to create a stream based on different parameters, operation name, service name, URL, tags, and URI part, is one valuable feature."
"The solution Lightstep/ServiceNow has a couple of pretty advanced functionalities to help us investigate a deviation and help the development teams have better observability in the environment using distributed and complex services."
"To a certain extent, it is possible to save on the costs of the product."
 

Cons

"Making it more clear on how to configure the filters, or really automating them, would be an improvement."
"I would like to see the tool work in an open environment the same as how it does in a closed environment."
"The solution's automation has room for improvement."
"I would like to see the saving feature improved. We have had issues if you do not save your progress then you have to start from the beginning."
"I don't see a clear roadmap in the future for improving this software."
"I am not using OmniPeek for automation, we only do manual testing. Automation testing is tedious to do. The automation should be more user-friendly. I have exposed some APIs but the usage is not user-friendly."
"The design of this solution is not very intuitive and probably could come with more friendly tips for beginners."
"The dashboard and graphics must be improved."
"In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs."
"The support team could be better. Because of the different versions of different tactics of integrating reactive code base, the documentation is not very clear if someone has to be onboard. I would rate the documentation of Lightstep a five out of ten. It could need improvement."
 

Pricing and Cost Advice

"There are different types of licenses available."
"We have only purchased the add-on once and have not paid for any subsequent versions as it was too costly for us."
"The pricing for this solution could be improved, as it is a very expensive product."
"The product is expensive. I rate the tool's pricing model an eight out of ten."
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Top Industries

By visitors reading reviews
Computer Software Company
13%
Educational Organization
10%
Comms Service Provider
9%
Manufacturing Company
8%
Financial Services Firm
19%
Computer Software Company
14%
Manufacturing Company
12%
Retailer
11%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Questions from the Community

Ask a question
Earn 20 points
What needs improvement with LightStep?
There are a lot of workflows and connectors. In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs.
What is your primary use case for LightStep?
I use the solution in my company since it has multiple tenants available. Basically, what happens in business is that you have a hybrid setup model, and for that, you extensively use a cloud platfo...
 

Also Known As

Savvius OmniPeek
LightStep
 

Overview

 

Sample Customers

Apcon, Aruba Networks, Avaya Inc., Cisco Systems, Ekahau, Gigamon Systems, HP, IBM, IXIA, Meru Networks, Napatech, NextComputing, Procera Networks, Qualcomm Atheros, Ralink Technology Corporation, Telchemy
InVision, Twilio, Lyft, Yext, DigitalOcean,
Find out what your peers are saying about OmniPeek vs. ServiceNow Cloud Observability and other solutions. Updated: April 2025.
847,772 professionals have used our research since 2012.