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OpenText Diagnostics vs Splunk Observability Cloud comparison

OpenText and Splunk are both solutions in the Application Performance Monitoring (APM) and Observability category. OpenText is ranked #65, while Splunk is ranked #11 with an average rating of 8.6. OpenText holds a 0.2% mindshare in APM, compared to Splunk’s 1.0% mindshare. Additionally, 75% of OpenText users are willing to recommend the solution, compared to 94% of Splunk users who would recommend it.
OpenText Diagnostics
Read 4 OpenText Diagnostics reviews
  • 434 Views
  • 272 Comparison Views
75% willing to recommend
Splunk Observability Cloud
Read 50 Splunk Observability Cloud reviews
  • 1,960 Views
  • 1,163 Comparison Views
94% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 6, 2025

OpenText Diagnostics and Splunk Observability Cloud are competing products in the IT operations management space. While OpenText Diagnostics offers strengths in pricing and support, Splunk Observability Cloud is perceived to be a superior choice due to its robust features, which many feel justify the cost.

Features: OpenText Diagnostics presents comprehensive real-time monitoring capabilities, extensive application coverage, and efficient tracing down to detailed levels like database and object layers. Splunk Observability Cloud provides advanced predictive analytics, seamless cloud integration, and user-friendly dashboards equipped with dynamic visualizations.

Room for Improvement: OpenText Diagnostics could enhance its cloud service integration, simplify agent configurations, and improve scalability for larger environments. Splunk Observability Cloud may benefit from refining its cost structure, enhancing offline diagnostic capabilities, and minimizing its deployment complexity in hybrid settings.

Ease of Deployment and Customer Service: Splunk Observability Cloud offers a cloud-based deployment model that facilitates a smoother setup and provides robust customer service. OpenText Diagnostics requires more on-premise adjustments but gets recognition for its dedicated support.

Pricing and ROI: OpenText Diagnostics often has a lower initial setup cost, appealing to budget-conscious buyers, and offers a decent return on investment. Splunk Observability Cloud, despite a higher upfront price, delivers significant long-term ROI through its comprehensive analytics and scalability, making it a favored option for those seeking long-term value.

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To learn more, read our detailed OpenText Diagnostics vs. Splunk Observability Cloud Report (Updated: April 2025).
Buyer's Guide
OpenText Diagnostics vs. Splunk Observability Cloud
April 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

OpenText Diagnostics
Ranking in Application Performance Monitoring (APM) and Observability
65th
Average Rating
7.8
Number of Reviews
4
Ranking in other categories
No ranking in other categories
Splunk Observability Cloud
Ranking in Application Performance Monitoring (APM) and Observability
11th
Average Rating
8.4
Reviews Sentiment
7.4
Number of Reviews
50
Ranking in other categories
IT Infrastructure Monitoring (9th), Cloud Monitoring Software (9th), Container Management (8th)
 

Mindshare comparison

As of April 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of OpenText Diagnostics is 0.2%, down from 0.2% compared to the previous year. The mindshare of Splunk Observability Cloud is 1.0%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

RS
Very good for transaction level monitoring, but expensive and HP needs better support and training
HP Diagnostics is a very good monitoring tool especially for transaction level monitoring -- it shows hot spots which can be drilled down to DB level, table, query, SP's, record and field level and also at Object level, Classes level,method or Augment levels instead of pinpointing bottlenecks at layer level it goes deep inside for information. It has very good tracing capabilities despite being an agent based tool compared to other agent less monitoring tools. Overall a very good tool for monitoring application diagnostics for quick and easy resolution with help of thread information. Drills down from slow, end-user transactions to the bottle necked component, method, or SQL statement, helping to solve memory, exception, and other common problems Key features and benefits • Automatically detects all components touched by a business process and traces them with no user intervention • Provides complete application visibility across the application lifecycle, enabling higher application quality when applications go live • Reduces mean time to resolution (MTTR) in your J2EE, .NET, ERP, or CRM (SAP, Oracle®, PeopleSoft) environment • Integrates fully with HP Business Availability Center software, HP LoadRunner, and HP Performance Center.
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Lakshmi Padaga - PeerSpot reviewer
Collaborates performance metrics with log data to pinpoint the exact cause of issues and offers error detection
Splunk APM is a robust tool with many capabilities. There are always areas for potential improvement to enhance its functionality and user experience. For Splunk APM, there could be simplified navigation, like streamlining the user interface to make navigation more intuitive for our users, especially those new to APM, which can enhance usability. We can provide more customization options for dashboards and visualizations to help users tailor the platform to their specific needs. There could be more integration capabilities with a wider range of third-party tools and platforms would also be beneficial. By focusing on these areas, Splunk APM can enhance its value proposition, improve user satisfaction, and better meet the evolving needs of organizations monitoring their application performance.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The diagnostics and configuration are the solution's most valuable aspects."
"For banking and telecom solutions, it's been quite useful."
"The most valuable feature of Micro Focus Diagnostics is the information reported from an application that has timed out. For example, when you're Googling, or you're booking a ticket for Burj Khalifa here, the longest tower in the world, there are situations where the system can time out. There are times when you might not receive a response on the payment gateway or you are not able to find the reservation. The customer only receives the information that the session has timed out."
"The most valuable features are troubleshooting and optimizing application performance."
"The feature I find most valuable, is the data integration."
"It has been beneficial for our IT infrastructure."
"The vibrant dashboards are valuable."
"Detectors are a powerful feature."
"It's a very easy-to-use solution."
"Dashboards help the application support teams to have a quick look at how their systems are running. It helps other teams as well."
"The Add data feature lets you gather any type of log and easily analyze it."
More Splunk Observability Cloud pros
 

Cons

"The GUI and metrics of Micro Focus Diagnostics can be improved. The metrics the solution gathers can be limited and could be enhanced by giving more details."
"The interface is very old, and not very user-friendly. Most of our clients don't like the UI."
"The interface could be more user friendly."
"There is not a lot of support for the tool's on-premises version, especially since everything is on the cloud."
"One thing I recently ran into was that the logs on the server most often get Gzipped after they have been rotated. We found that we were not monitoring some of the things, so we had to go back and pull them in. Right now, it pulls one at a time, untars it, or unzips it, so I cannot look at the entire history. There can be an improvement in that area."
"It does not have a user-friendly interface and it is difficult to use."
"We currently lack log analysis capabilities in Splunk APM."
"The product collects a lot of data but it does not assure that it collects all of it."
"The deployment can be quite complex."
"The solution should have more sensors regarding fiber intelligence for security measures."
"Splunk would be better if some tools were integrated to be able to take action on security or network concerns."
More Splunk Observability Cloud cons
 

Pricing and Cost Advice

Information not available
"The solution's pricing is costly."
"Splunk has been fairly expensive, but it has been predictable."
"It appears to be expensive compared to competitors."
"Splunk APM is a very cost-efficient solution."
"Splunk Infrastructure Monitoring is an expensive solution."
"Licensing cost is the biggest argument I get from those divesting from Splunk. There are those within our organization who say we are going to go to other tools since Splunk is too expensive."
"The pricing is reasonable."
"It is expensive."
More Splunk Observability Cloud pricing and cost advice
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Top Industries

By visitors reading reviews
Financial Services Firm
19%
Manufacturing Company
11%
Computer Software Company
11%
Educational Organization
7%
Financial Services Firm
18%
Computer Software Company
15%
Retailer
8%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

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Earn 20 points
What do you like most about SignalFx?
The most valuable feature is dashboard creation.
See all answers
What needs improvement with SignalFx?
There is room for improvement in the alerting system, which is complicated and has less documentation available. We sometimes encountered issues in setting up alerts. The custom detector could be m...
See all answers
What is your primary use case for SignalFx?
The main purpose of using Splunk APM is to optimize our application. We use Splunk APM primarily to understand how the application works, how it uses resources, and its response time in connection ...
See all answers
 

Comparisons

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Compared 20% of the time
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Compared 7% of the time
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Compared 6% of the time
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Compared 4% of the time
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Compared 4% of the time
More Splunk Observability Cloud Competitors
 

Product Reports

Buyer's Guide
Application Performance Monitoring (APM) and Observability
April 2025
OpenText Diagnostics reportDownload OpenText Diagnostics product report
Buyer's Guide
Splunk Observability Cloud
March 2025
Splunk Observability Cloud reportDownload Splunk Observability Cloud product report
 

Also Known As

Micro Focus Diagnostics, MF Diagnostics
Splunk Infrastructure Monitoring
 

Overview

Diagnostics software monitors application transaction health in traditional, virtualized and cloud environments allowing quick isolation and resolution of issues. It gives you a common tool to easily collaborate across the entire application lifecycle and release higher-quality applications. Diagnostics software provides deep drill down into transactions from the end user through the back end. And it uniquely serves as a single tool set for pre-production and production to diagnose application performance bottlenecks quickly and improve quality.
OpenText

Splunk Observability Cloud combines log search, data integration, and dashboards for seamless monitoring, enhancing infrastructure visibility and security. Its cloud integration and scalability support diverse environments, improving operational efficiency.

Splunk Observability Cloud offers comprehensive monitoring tools with user-friendly interfaces, enabling end-to-end infrastructure visibility. Its real-time alerting and predictive capabilities enhance security monitoring, while centralized dashboards provide cross-platform visibility. Users benefit from fast data integration and extensive insights into application performance. Despite its advantages, improvements could be made in integration with other tools, data reliability, scalability, and cost management. Users face challenges in configuration complexity and require better automation and endpoint protection features. Enhancing AI integration, alerts, and adaptation for high-throughput services could further improve usability.

What are the key features of Splunk Observability Cloud?
  • Log Search: Efficiently search and analyze log data for enhanced insights.
  • Data Integration: Fast integration across platforms for comprehensive visibility.
  • Custom Dashboards: Powerful and adaptable dashboards for real-time monitoring.
  • Cloud Integration: Seamless integration with cloud services for scalable solutions.
  • Application Performance Monitoring: Advanced tools for improving application performance.
What benefits and ROI should be expected?
  • Infrastructure Monitoring: Improved visibility and monitoring across infrastructure components.
  • Operational Efficiency: Enhancements in data analysis lead to efficient operations.
  • Business Resilience: Supports adaptability and swift responses to changing needs.
  • Security Management: Enhances threat identification and response through real-time alerts.
  • Compliance Support: Aids in meeting compliance and auditing requirements effectively.

In industries like finance and healthcare, Splunk Observability Cloud is implemented for application performance monitoring and infrastructure metrics. Its ability to track incidents and analyze machine data benefits network infrastructure, while distributed tracing and log analysis aid in tackling security threats. Organizations often integrate it for compliance and auditing purposes, enhancing visibility into network traffic and optimizing performance.

Splunk
 

Sample Customers

BSkyB, Alior Bank
Sunrun, Yelp, Onshape, Tapjoy, Symphony Commerce, Chairish, Clever, Grovo, Bazaar Voice, Zenefits, Avalara
Buyer's Guide
OpenText Diagnostics vs. Splunk Observability Cloud
April 2025
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