Try our new research platform with insights from 80,000+ expert users

OpenText Silk Central vs Zephyr Enterprise comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 16, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

No sentiment score available
OpenText Silk Central is praised for its responsive, knowledgeable customer service, efficient technical support, and quick response times.
No sentiment score available
Zephyr Enterprise's responsive, efficient, and knowledgeable support team ensures swift resolutions and excellent customer experience with professional, proactive assistance.
 

Room For Improvement

No sentiment score available
Users suggest improvements for OpenText Silk Central in reporting, integration, setup, test environment support, performance, and navigation.
Sentiment score
2.3
Zephyr Enterprise requires improvements in versioning, reporting, automation integration, test repository, security, and error messaging for better functionality.
 

Scalability Issues

No sentiment score available
OpenText Silk Central is praised for scalability, flexibility, robust performance, supporting diverse projects, extensive collaboration, and seamless system integration.
Sentiment score
6.5
Zephyr Enterprise offers scalable usage for organizations, allowing flexible user-based payments and easy scaling up or down in the cloud.
 

Setup Cost

No sentiment score available
<p>OpenText Silk Central provides enterprise pricing options, balancing initial costs with comprehensive features, support, and significant return on investment.</p>
No sentiment score available
<p>Zephyr Enterprise provides flexible, cost-effective pricing starting at $240 per user annually, with options for volume discounts and custom quotes.</p>
 

Stability Issues

No sentiment score available
OpenText Silk Central is reliable, handles extensive workloads, scales with business growth, and provides stable performance with minimal downtime.
Sentiment score
5.4
Users consider Zephyr Enterprise very stable, with rare issues, and rate its stability highly, often nine out of ten.
 

Valuable Features

No sentiment score available
OpenText Silk Central excels in test management, tool integration, reporting, ease of use, customization, automation, and effective large-scale test case management.
Sentiment score
8.0
Zephyr Enterprise provides flexible test management with automation integration, robust reporting, and a user-friendly interface at a low cost.
 

Categories and Ranking

OpenText Silk Central
Ranking in Test Management Tools
21st
Average Rating
7.8
Number of Reviews
9
Ranking in other categories
Test Design Automation (4th)
Zephyr Enterprise
Ranking in Test Management Tools
5th
Average Rating
7.8
Reviews Sentiment
6.0
Number of Reviews
8
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the Test Management Tools category, the mindshare of OpenText Silk Central is 1.6%, down from 2.0% compared to the previous year. The mindshare of Zephyr Enterprise is 10.1%, down from 13.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Test Management Tools
 

Featured Reviews

it_user685080 - PeerSpot reviewer
A powerful platform and strong technical support help us to make the right decisions
We are primarily interested in improving the flexibility to customize parts of the tool. At this point, we feel that the customization is bad. For example, we would like to be able to automatize internal projects. We would like like to see the visibility improved, and want to perform certain tests faster. We would also like to manage the integration testing end-to-end. This is very important to us. In terms of usability and the interface, a few small improvements can lead to a lot of benefits. The interface is good but can be improved. The section on managing requirements for testing has to be improved. This is an old feature that has not been updated at the same rate as the rest of the tool.
Tin Bùi - PeerSpot reviewer
Highly stable solution and meets users' needs
It's mostly used for sales and customer verification. We gather customer information and verify that it's a real person Security is always a top priority in the IT business. We would like to see improvements in the security measures to ensure that customer information is protected. I have been…
report
Use our free recommendation engine to learn which Test Management Tools solutions are best for your needs.
816,406 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
No data available
Computer Software Company
19%
Financial Services Firm
16%
Manufacturing Company
10%
Government
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Ask a question
Earn 20 points
What needs improvement with Zephyr Enterprise?
We faced some errors while uploading the test cases. The error was not clear. We did not know what the error was.
What is your primary use case for Zephyr Enterprise?
We use the solution for test case management.
 

Also Known As

Micro Focus Silk Central, Borland Silk Central, Silk Central
SmartBear Zephyr
 

Overview

 

Sample Customers

AmBank Group, Krung Thai Computer Services, Deakin University
Hyundai, Fujitsu, Google, David Jones, Burger King, Ingenico, Websense, Dow Jones, Harris, Saab
Find out what your peers are saying about OpenText Silk Central vs. Zephyr Enterprise and other solutions. Updated: October 2024.
816,406 professionals have used our research since 2012.