Try our new research platform with insights from 80,000+ expert users

Oracle Visual Builder Cloud Service vs ServiceNow comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Oracle Visual Builder Cloud...
Ranking in Rapid Application Development Software
21st
Average Rating
8.0
Reviews Sentiment
7.3
Number of Reviews
6
Ranking in other categories
Low-Code Development Platforms (16th)
ServiceNow
Ranking in Rapid Application Development Software
2nd
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
216
Ranking in other categories
Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), No-Code Development Platforms (1st)
 

Mindshare comparison

As of April 2025, in the Rapid Application Development Software category, the mindshare of Oracle Visual Builder Cloud Service is 0.9%, down from 1.3% compared to the previous year. The mindshare of ServiceNow is 11.0%, up from 10.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Rapid Application Development Software
 

Featured Reviews

Sherif Bashar - PeerSpot reviewer
Offers low-code/no-code concept makes development much easier and faster and offers good community support as the development team actively answers questions on the community every day
There are very minor things, like the feature called "action chains," that could use a bit of enhancement. But the team is perfect; they're working on it. An action chain is a sequence of actions triggered by a button or an event. It executes code in order, from top to bottom. For example, it could call a code, call a REST service, and then insert data into a database. It needs enhancement because it can be a bit complex for fresh grads or new developers to understand. It would be better if it was made more readable. That's the main point. But if you have experience, you'll understand it easily. One more thing I want to add about Visual Builder: up until two years ago, it supported native mobile development. That's not available anymore. They replaced native mobile development with progressive web apps, and most customers are complaining about that. We need native mobile development back – the ability to put apps on stores like Google Play or the App Store. That feature is not available right now, and they deprecated it starting in 2024. It's very important. Otherwise, clients go with Flutter or other mobile development tools. It would be good for Oracle to regain that capability. We need the native mobile development feature back.
Somnath Kand - PeerSpot reviewer
Custom integration and reporting lead to efficient ticket management
There is a need for bug or error tracking in ServiceNow. Although there are child incidents or tickets, tracking primary issues or bugs within enhancements is not present. The reporting features in the new portal could be more user-friendly. While it provides options to minimize chart and image sizes, actual implementation doesn't always reflect these changes.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature was the visual drag and drop on the components."
"The initial setup is easy."
"You don't need a dedicated IDE to develop. You can work from any browser, which is very convenient. And, with the cloud concept, your code is stored in the cloud, so you can modify it from anywhere, at any time."
"The action chains are really helpful, and the trigger event, along with those action chains, has been very helpful."
"VBS is another tool that allows users to create enterprise applications without needing to store their projects in traditional databases like SQL."
"The tool is very easy to use."
"The solution's initial setup process is easy."
"I find the incident management part to be the most valuable. That's how the service desk tracks tickets."
"One feature of ServiceNow that is important is the workflow engine. From my perspective [as a consultant] the power to be able to structure processes, represent workforce management for organizations, and the visibility provided by the reporting are additional top features."
"It offers enhanced and efficient communication between the requester and the four pillar EDR through an online chat platform."
"Identifies better ways to license software or eliminate unused software to save money."
"ServiceNow is very easy to set up."
"I like that it's always up and running."
"The most valuable feature is the flexibility of development for customization."
 

Cons

"The feature called "action chains" could use a bit of enhancement."
"There are some bugs in VBCS."
"There was an attempt to enable front-end development, it did what it intended to do, but the side effects were too bad."
"The initial setup of Oracle VBCS can be challenging for those unfamiliar with DBS."
"The tool has minor bugs."
"I would improve the license structure as, for some companies, it may seem a little bit expensive, depending on what they're doing."
"There is a need for bug or error tracking in ServiceNow."
"There are a few things that it needs to improve, like automation of most things out-of-the-box. For example, when it comes to cloud management, we are still going with manual intervention. Instead of that, if we had an out-of-the-box feature available, that would be great."
"The pricing structure could be more budget-friendly."
"Loads slower than expected, and its user interface needs improvement. Support for this product also needs to improve on their response time."
"It's a little expensive compared to other tools."
"One thing I don't care for is the reporting and the way it functions."
"Creating service catalog forms could be made easier."
"The scalability needs improvement."
 

Pricing and Cost Advice

"Oracle Visual Builder Cloud Service is much too expensive."
"It's not expensive when you consider what it provides: low-code/no-code development, faster development time, good quality, and good stability."
"For the modules we use, we found it competitive. I can't think of any costs in addition to the licensing fees."
"It has a higher cost compared to local/regional solutions."
"Getting the solution up and running is expensive."
"Initially, the licensing model ServiceNow came up with was very good. But now, from a licensing perspective, they are changing their model day by day. It is becoming a bit expensive for customers."
"Some time ago it was expensive, but large companies have special contracts. It's enterprise prices, and we're talking about millions per year."
"This is a pretty expensive product, so the licensing could be better."
"The product cost is higher than that of other vendors."
"It is fairly expensive."
report
Use our free recommendation engine to learn which Rapid Application Development Software solutions are best for your needs.
845,406 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
16%
Financial Services Firm
10%
Healthcare Company
7%
Manufacturing Company
7%
Educational Organization
28%
Computer Software Company
10%
Financial Services Firm
10%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Oracle Visual Builder Cloud Service?
I actually don't have much experience with pricing, so I can't comment on it right now.
What is your primary use case for Oracle Visual Builder Cloud Service?
There was a requirement to build a custom form to raise AI invoices, using Oracle Fusion. We created a form, and another use case was that users wanted to create and update customers.
Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...
Would you choose ServiceNow over Microsoft PowerApps?
Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...
What do you like most about ServiceNow?
The solution has a user-friendly interface.
 

Overview

 

Sample Customers

Transcom Worldwide, Latham Pool Products
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Find out what your peers are saying about Oracle Visual Builder Cloud Service vs. ServiceNow and other solutions. Updated: March 2025.
845,406 professionals have used our research since 2012.