Oracle WebCenter vs Qualtrics XM Platform comparison

Oracle and Qualtrics are both solutions in the Customer Experience Management category. Oracle is ranked #33, while Qualtrics is ranked #1 with an average rating of 8.8. Oracle holds a 0.9% mindshare in CEM, compared to Qualtrics’s 6.1% mindshare. Additionally, 70% of Oracle users are willing to recommend the solution, compared to 100% of Qualtrics users who would recommend it.

Oracle WebCenter

Read 12 Oracle WebCenter reviews

35 Views
31 Comparison Views

70% willing to recommend

Qualtrics XM Platform

Read 14 Qualtrics XM Platform reviews

306 Views
209 Comparison Views

100% willing to recommend

Oracle WebCenter

Qualtrics XM Platform

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 4, 2025

Oracle WebCenter and Qualtrics XM Platform compete in the digital experience and customer management sectors. While Oracle WebCenter is advantageous for content management on large-scale platforms, Qualtrics XM Platform is more effective in customer experience management.

Features: Oracle WebCenter is known for its enterprise content management, robust integration capabilities, and portal solutions, which are ideal for managing complex digital ecosystems. Qualtrics XM Platform provides real-time insights, flexible survey creation, and comprehensive analytics, making it suitable for organizations focusing on customer feedback analysis.

Room for Improvement: Oracle WebCenter could improve its user interface ease of use and streamline its integration processes to be more accessible for a wider range of applications. Additionally, enhancing support for non-Oracle applications would benefit users. Qualtrics XM Platform, while providing excellent survey tools, could enhance its reporting capabilities to offer more customizable analytics dashboards. Improving integration with external data sources and enhancing multilingual survey capabilities could further elevate its offering.

Ease of Deployment and Customer Service: Oracle WebCenter integrates within enterprise systems but often involves a complex setup needing IT support. In contrast, Qualtrics XM Platform’s cloud-based deployment allows for easier and quicker setup, combined with responsive customer service, which benefits fast-paced environments.

Pricing and ROI: Oracle WebCenter generally involves significant initial costs due to its complex deployment, which can result in longer ROI intervals. Qualtrics XM Platform is more cost-effective by using a subscription model, facilitating faster ROI due to its agile setup and quick access to customer insights, appealing to businesses looking for lower initial expenditure and swift returns.

To learn more, read our detailed Oracle WebCenter vs. Qualtrics XM Platform Report (Updated: March 2025).

Buyer's Guide

Oracle WebCenter vs. Qualtrics XM Platform

March 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Oracle WebCenter

Ranking in Customer Experience Management

33rd

Average Rating

7.0

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

Enterprise Content Management (16th), Web Content Management (8th), Corporate Portals (Enterprise Information Portals) (5th)

Qualtrics XM Platform

Ranking in Customer Experience Management

1st

Average Rating

8.8

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

Social CRM (3rd), Survey Software (1st), Customer Feedback Management (1st), Product Management Software (3rd)

Mindshare comparison

As of April 2025, in the Customer Experience Management category, the mindshare of Oracle WebCenter is 0.9%, down from 1.1% compared to the previous year. The mindshare of Qualtrics XM Platform is 6.1%, down from 7.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Customer Experience Management

Featured Reviews

Mehdi Hasankhan

Head of Development and Implementation at Arak Petrochemical Company

Gives me easy access, connection and compatibility with all of the Oracle products

WebCenter content access has a lot of options and flexibility. At this time, I only see one problem: in the sub-content and channels surrounding Windows 10. It only functions with Windows 7 and Windows 8. All of the operating systems in my company are up-to-date and we are using Windows 10. For whatever reason, you can't use the Oracle content on these platforms at all. This lapse is very bad for my company because I can't change the version of Word and downgrade. Maybe it is just a technical problem. But it is a lot of my problem with this solution currently.

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VinayakMishra

Technology Consultant at Zill Consulting

Workflows are very good, integrate with a lot of things and effective real-time feedback mechanism

There is a lot to improve in Qualtrics. 1. The dashboard is quite slow compared to other dashboards like Power BI and Tableau. The attractiveness of the dashboard also needs work. For example, if I want to move widgets from one page to another, I have to do it one by one. If there are many widgets, I cannot multi-select and move them. 2. In workflows, they can be categorized into folders. Currently, there is no folder structure. So, Qualtrics should introduce folders where you can put multiple workflows in one place. 3. Qualtrics can also introduce AI features to suggest how to build a survey. For example, if I make a grammatical error or if I input a query that a client is looking for a particular kind of survey with a specific use case, it should automatically suggest some templates for building a survey. There are a lot of things they can improve on. These are just a few.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"WebCenter's interface is very user-friendly."

"You can move workloads in between sub-servers so that you don't overload a portion of the server."

"A great solution for storing and searching large volumes of documents with easy access."

"It's a very scalable solution and the performance is pretty good. The scalability, in my opinion, is the biggest advantage."

"The WebCenter Content is its most valuable feature. After we update a document in WebCenter Content, it can be update automatically in our intranet."

"Oracle integrates well with other products to cover Big Data."

"Integration within the solution is very good."

"Its flexibility allows for easy adjustments to subscriptions, which contributes to user satisfaction"

"The solution has other extra features, like Stats iQ, Text iQ, and Predict iQ."

"The tool's most valuable feature is its simplicity and standardization. The consistent look and feel across surveys make it easy to use and provide a sense of simplicity. Once I've navigated through it for one survey, I feel confident I can efficiently handle the next hundred surveys. The intuitive interface contributes to the overall ease of use."

"We can integrate data and run an algorithm."

"The solution is very simple to use."

"Text iQ is a great feature."

"Its comprehensive features and ease of use make it a valuable tool for efficient data management and analysis, contributing significantly to our organization's operations."

"The tool's most valuable feature is its setup process. I find it intuitive, especially regarding tasks like randomization and survey logic. Delighted by Qualtrics is intuitive compared to many competitors, which justifies its price."

More Qualtrics XM Platform pros

Cons

"I would like them to add more Web 2.0 features."

"The speed of the backup should be enhanced."

"This solution needs to support translation into the Arabic language."

"There are many document management systems that offer pretty much the same functionalities but at a lower price. The product as such is pretty good. However, the pricing is not comparable. They need to adjust their pricing to be more competitive on the market."

"Does not seem to be totally compatible with Windows 10 as of our current version."

"WebCenter requires a lot of design effort to upload content to our regular system."

"Its functions need more stability."

"The solution should be offered in Persian. Right now, our version is in English, and there's a bit of a language barrier between the users and the product."

"The solution should add more visual-type elements or image-based question approaches."

"The dashboard is quite slow compared to other dashboards like Power BI and Tableau. The attractiveness of the dashboard also needs work."

"The solution is expensive. It needs to improve the server builder, which can help it do impressive research. When I mention that the server builder can improve, I'm referring to the ease of performing tasks like implicit association testing. While it's possible to do these tasks in Delighted by Qualtrics, it's not as straightforward to create them. Additionally, there are different tiers of features based on the payment plan. As a collaborator, I may not completely oversee all the features available."

"The solution's integration with Salesforce should be improved."

"It is not easy to implement."

"It needs to focus more on broader CX programs and customer experience."

"The process of creating, updating, and importing participants needs to be more flexible"

"I suggest to the Delighted by Qualtrics development or R & D team to consider incorporating advanced AI capabilities into their platform. In the current trend where AI is being integrated into various tools, introducing features that enable users to generate surveys efficiently through conversational interfaces or minimal instructions would be a significant advancement."

More Qualtrics XM Platform cons

Pricing and Cost Advice

"The price needs to be lowered."

"The price of this solution is considered to be high; however, when speaking with Oracle, it is possible to get discounts of up to sixty percent."

"WebCenter's pricing is on the higher side."

"Pricing depends upon the different kinds of use cases."

"The solution is fairly expensive, but it would be money well spent."

"Delighted by Qualtrics is more expensive than the competitor solutions"

"The product is not cheap."

"Some clients felt that this product was expensive when the sales team tried to sell it to them."

"We need to pay a yearly licensing fee for Qualtrics Customer XM, which is expensive."

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Top Industries

By visitors reading reviews

Real Estate/Law Firm

10%

Computer Software Company

Financial Services Firm

Energy/Utilities Company

University

15%

Computer Software Company

12%

Government

10%

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

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What do you like most about Delighted by Qualtrics?

The tool's most valuable feature is its setup process. I find it intuitive, especially regarding tasks like randomization and survey logic. Delighted by Qualtrics is intuitive compared to many comp...

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What is your experience regarding pricing and costs for Delighted by Qualtrics?

Delighted by Qualtrics is more expensive than the competitor solutions. In my personal experience, even if I imagine that we have a partner running the solution on our behalf, internal resources wi...

See all answers

What needs improvement with Delighted by Qualtrics?

The process of creating, updating, and importing participants needs to be more flexible in Delighted by Qualtrics. When a new user needs to be added into the system, for instance, if someone joined...

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Comparisons

Oracle Content Management vs Oracle WebCenter

Compared 32% of the time

Adobe Experience Manager vs Oracle WebCenter

Compared 20% of the time

SharePoint vs Oracle WebCenter

Compared 17% of the time

IBM FileNet vs Oracle WebCenter

Compared 11% of the time

Liferay Digital Experience Platform vs Oracle WebCenter

Compared 11% of the time

More Oracle WebCenter Competitors

eXplorance Blue vs Qualtrics XM Platform

Compared 33% of the time

Glint vs Qualtrics XM Platform

Compared 20% of the time

QuestionPro vs Qualtrics XM Platform

Compared 15% of the time

Verint Open Platform vs Qualtrics XM Platform

Compared 10% of the time

Alchemer vs Qualtrics XM Platform

Compared 8% of the time

More Qualtrics XM Platform Competitors

Product Reports

Buyer's Guide

Oracle WebCenter

March 2025

Download Oracle WebCenter product report

Buyer's Guide

Qualtrics XM Platform

March 2025

Download Qualtrics XM Platform product report

Also Known As

WebCenter, FatWire

Delighted by Qualtrics, Qualtrics Customer XM, Qualtrics Core XM,

Overview

Oracle WebCenter is the center of engagement for business powering exceptional experiences for customers, partners, and employees. It connects people, processes, and information with the most complete portfolio of portal, content management, Web experience management, and collaboration technologies.

Oracle

Qualtrics XM Platform is essential for managing customer and employee experiences through surveys and feedback. It supports market research, employee engagement, and education across industries, facilitated by intuitive survey and data analysis tools.

Organizations efficiently use Qualtrics XM Platform to gather and analyze feedback for enhancing customer and employee experiences. The platform supports a range of applications from customer satisfaction, NPS, and website interaction to employee engagement and market research. Prebuilt integrations and AI-driven insights facilitate data collection and analysis, allowing departments to focus on productivity and content effectiveness. Despite its flexibility, some users note challenges with survey dynamics, data migration, and integration, highlighting potential areas for improvement.

What are the key features of Qualtrics XM Platform?

Survey Creation: Offers a user-friendly drag-and-drop interface for easy survey building.
Integration: Provides prebuilt integrations to enhance actionable feedback collection.
Text iQ: Delivers advanced text analysis to detect sentiments.
AI-driven Insights: Enables effortless data collection and analysis.
Flexible Workflows: Integrates seamlessly with CRM tools to automate workflows.
Real-time Dashboards: Offers visual data representation to simplify decision-making.

What ROI and benefits should users focus on in reviews?

Ease of Use: Simplifies complex survey tasks for non-IT personnel.
Data Visualization: Provides real-time insights for strategic planning.
HR Enhancements: Improves HR processes through automated notifications.
Survey Logic: Allows customization to fit diverse needs.

In industries like retail, finance, and education, Qualtrics facilitates data collection through customizable surveys and dashboards. Retailers analyze feedback on purchases, financial institutions assess call center productivity, and educators explore student engagement. The platform's adaptability supports diverse industry needs, despite the need for enhancements in certain features.

Qualtrics

Sample Customers

Chhattisgarh Infotech and Biotech Promotion Society, Jagran Prakashan Ltd., Standard Forwarding LLC, United Automotive Electronic Systems Co. Ltd., INSO sistemi per le infrastrutture sociali S.p.A., Helsana Versicherungen AG, ArRiyadh Development Authority, John Lewis Partnership, Arqiva, SURUGADAI EDUCATIONAL INSTITUTE, Portuguese Official Agriculture and Fisheries

Aetna, 1 800 Contacts, GE

Buyer's Guide

Oracle WebCenter vs. Qualtrics XM Platform

March 2025

Free Report: Oracle WebCenter vs. Qualtrics XM Platform

Find out what your peers are saying about Oracle WebCenter vs. Qualtrics XM Platform and other solutions. Updated: March 2025.

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