Oracle WebCenter vs Zoho CRM Plus comparison

Oracle and Zoho are both solutions in the Customer Experience Management category. Oracle is ranked #33, while Zoho is ranked #8 with an average rating of 7.6. Oracle holds a 0.9% mindshare in CEM, compared to Zoho’s 2.2% mindshare. Additionally, 70% of Oracle users are willing to recommend the solution, compared to 80% of Zoho users who would recommend it.

Oracle WebCenter

Read 12 Oracle WebCenter reviews

35 Views
31 Comparison Views

70% willing to recommend

Zoho CRM Plus

Read 5 Zoho CRM Plus reviews

113 Views
57 Comparison Views

80% willing to recommend

Oracle WebCenter

Zoho CRM Plus

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 4, 2025

Oracle WebCenter and Zoho CRM Plus compete in enterprise content management and customer relationship management. Zoho CRM Plus seems to have the upper hand due to its extensive features and lower pricing.

Features: Oracle WebCenter offers notable content management and digital experience features with robust integration. It supports collaboration, dynamic navigation creation, and straightforward access rights definition. Zoho CRM Plus provides a suite of CRM tools that enhance sales, marketing, and customer support with strong business insights and automation capabilities. The focus is on comprehensive CRM functionality.

Room for Improvement: Oracle WebCenter could benefit from easier integration processes and reduced resource requirements for deployment. It might enhance user experience with simpler customization options. Zoho CRM Plus could improve by expanding its integration capabilities and refining its interface for enhanced usability. Increasing support for complex enterprise scenarios may also add value.

Ease of Deployment and Customer Service: Oracle WebCenter excels in deployment with its enterprise-level support and flexible integration. However, it requires significant resources for effective deployment. Zoho CRM Plus offers a cloud-based model that simplifies setup, supported by proactive customer service, making it user-friendly with less deployment complexity.

Pricing and ROI: Oracle WebCenter incurs higher setup costs, suitable for businesses needing intricate content management, potentially resulting in significant ROI. Zoho CRM Plus is more affordable, offering competitive pricing plans that promise quicker ROI through optimized CRM processes, presenting a cost-effective alternative for businesses.

To learn more, read our detailed Oracle WebCenter vs. Zoho CRM Plus Report (Updated: March 2025).

Buyer's Guide

Oracle WebCenter vs. Zoho CRM Plus

March 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Oracle WebCenter

Ranking in Customer Experience Management

33rd

Average Rating

7.0

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

Enterprise Content Management (16th), Web Content Management (8th), Corporate Portals (Enterprise Information Portals) (5th)

Zoho CRM Plus

Ranking in Customer Experience Management

8th

Average Rating

7.6

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the Customer Experience Management category, the mindshare of Oracle WebCenter is 0.9%, down from 1.1% compared to the previous year. The mindshare of Zoho CRM Plus is 2.2%, up from 1.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Customer Experience Management

Featured Reviews

Mehdi Hasankhan

Head of Development and Implementation at Arak Petrochemical Company

Gives me easy access, connection and compatibility with all of the Oracle products

WebCenter content access has a lot of options and flexibility. At this time, I only see one problem: in the sub-content and channels surrounding Windows 10. It only functions with Windows 7 and Windows 8. All of the operating systems in my company are up-to-date and we are using Windows 10. For whatever reason, you can't use the Oracle content on these platforms at all. This lapse is very bad for my company because I can't change the version of Word and downgrade. Maybe it is just a technical problem. But it is a lot of my problem with this solution currently.

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Amit Kawadiwale

Senior Product Manager at quickwork

A flexible solution that helps to manage sales pipelines and leads

I rate the overall product an eight out of ten. I recommend it to SMEs and other small-scale companies. I advise beginning with the lead and deal models for those looking to start using this solution, as these are more critical for the sales function. Once you have those established, you can adopt other models like orders or purchase orders if you need them.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The WebCenter Content is its most valuable feature. After we update a document in WebCenter Content, it can be update automatically in our intranet."

"A great solution for storing and searching large volumes of documents with easy access."

"Integration within the solution is very good."

"You can move workloads in between sub-servers so that you don't overload a portion of the server."

"It's a very scalable solution and the performance is pretty good. The scalability, in my opinion, is the biggest advantage."

"WebCenter's interface is very user-friendly."

"Oracle integrates well with other products to cover Big Data."

"The product has valuable stability features."

"The product's most valuable feature is the ability to document information and meetings and track tasks for the business development process."

"The tool's most valuable features are sales module, pipeline, accounts, and reports analytics. It is a flexible solution. Our teams are more organized and well-informed about any deal movements. Additionally, the reports generated are critical for management, keeping them aware of what is happening at various business levels."

"The tool is a simple solution that is easy to use. It helps with team collaboration."

"The tool's features and performance are good."

Cons

"There are many document management systems that offer pretty much the same functionalities but at a lower price. The product as such is pretty good. However, the pricing is not comparable. They need to adjust their pricing to be more competitive on the market."

"The speed of the backup should be enhanced."

"Does not seem to be totally compatible with Windows 10 as of our current version."

"I would like them to add more Web 2.0 features."

"Its functions need more stability."

"WebCenter requires a lot of design effort to upload content to our regular system."

"The solution should be offered in Persian. Right now, our version is in English, and there's a bit of a language barrier between the users and the product."

"This solution needs to support translation into the Arabic language."

"Zoho CRM Plus needs improvement on mobile app functionality. HubSpot and Salesforce CRMs are more feature-rich and have greater functionalities than Zoho CRM Plus."

"We have faced issues with Zoho CRM Plus' technical support and integrations. Its technical support is not seamless."

"Zoho CRM Plus's configuration process could be improved."

"Zoho CRM Plus needs to have more detailed reports."

"Zoho CRM Plus's UI could be more user-friendly."

Pricing and Cost Advice

"The price needs to be lowered."

"The price of this solution is considered to be high; however, when speaking with Oracle, it is possible to get discounts of up to sixty percent."

"WebCenter's pricing is on the higher side."

"I rate the solution's pricing a three out of ten. It is very affordable."

"The tool's pricing is competitive and unbelievable. Its licensing costs are yearly."

"It is an affordable product."

"The tool's pricing is moderate, and licensing costs are yearly."

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Top Industries

By visitors reading reviews

Real Estate/Law Firm

10%

Computer Software Company

Financial Services Firm

Energy/Utilities Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

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What do you like most about Zoho CRM Plus?

The product's most valuable feature is the ability to document information and meetings and track tasks for the business development process.

See all answers

What needs improvement with Zoho CRM Plus?

Zoho CRM Plus needs to have more detailed reports.

See all answers

What is your primary use case for Zoho CRM Plus?

We use the tool to manage sales pipelines and leads.

See all answers

Comparisons

Oracle Content Management vs Oracle WebCenter

Compared 32% of the time

Adobe Experience Manager vs Oracle WebCenter

Compared 20% of the time

SharePoint vs Oracle WebCenter

Compared 17% of the time

IBM FileNet vs Oracle WebCenter

Compared 11% of the time

Liferay Digital Experience Platform vs Oracle WebCenter

Compared 11% of the time

More Oracle WebCenter Competitors

Tech Mahindra vs Zoho CRM Plus

Compared 100% of the time

More Zoho CRM Plus Competitors

Product Reports

Buyer's Guide

Oracle WebCenter

March 2025

Download Oracle WebCenter product report

Buyer's Guide

Customer Experience Management

March 2025

Download Zoho CRM Plus product report

Also Known As

WebCenter, FatWire

No data available

Overview

Oracle WebCenter is the center of engagement for business powering exceptional experiences for customers, partners, and employees. It connects people, processes, and information with the most complete portfolio of portal, content management, Web experience management, and collaboration technologies.

Oracle

Zoho CRM Plus enhances business development and customer management efforts with robust capabilities in sales pipeline tracking, team collaboration, and information organization to support business growth.

Zoho CRM Plus is a comprehensive platform designed for enhancing sales processes, business growth, and customer engagement strategies. It provides businesses with tools for task tracking, information documentation, collaboration, and robust sales modules that facilitate flexible organization. Reports and analytics provide valuable insights into business performance. While users appreciate its simplicity and performance, they note areas for improvement, such as interface design, technical support, and integration capabilities. The system supports adding new customers, patient monitoring, reaching VIPs, and tracking sales leads to align teams on deal progress and organizational goals.

What are the key features of Zoho CRM Plus?

Sales Module: Facilitates efficient management of sales pipelines, accounts, and analytics.
Task Tracking: Helps teams document and monitor tasks seamlessly.
Team Collaboration: Enhances alignment and communication across teams.
Reports and Analytics: Offers insights for different business levels.

What benefits and ROI should users look for?

Improved Team Alignment: Simplifies communication and information sharing.
Enhanced Sales Tracking: Streamlines lead and pipeline management.
Insightful Analytics: Provides essential insights for decision-making.

In industries like healthcare, Zoho CRM Plus is used for patient monitoring and improving care through better customer engagement. In business development, it aids in tracking leads and managing pipelines to achieve growth objectives. The platform's ease of use makes it adaptable across sectors, although some prefer competitors like HubSpot and Salesforce for their advanced features.

Zoho

Sample Customers

Chhattisgarh Infotech and Biotech Promotion Society, Jagran Prakashan Ltd., Standard Forwarding LLC, United Automotive Electronic Systems Co. Ltd., INSO sistemi per le infrastrutture sociali S.p.A., Helsana Versicherungen AG, ArRiyadh Development Authority, John Lewis Partnership, Arqiva, SURUGADAI EDUCATIONAL INSTITUTE, Portuguese Official Agriculture and Fisheries

Information Not Available

Buyer's Guide

Oracle WebCenter vs. Zoho CRM Plus

March 2025

Free Report: Oracle WebCenter vs. Zoho CRM Plus

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