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OutSystems vs Pega Platform comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 12, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.0
OutSystems provides high ROI with faster app creation, cost-saving strategies, and positive user feedback despite some cost concerns.
Sentiment score
7.6
Pega Platform boosts efficiency, revenue, and ROI up to 80% through improved processes, automation, and quick digital transformation.
 

Customer Service

Sentiment score
7.1
OutSystems support is generally responsive but experiences vary, with better service at higher contract levels and valued documentation.
Sentiment score
6.8
Pega Platform's customer support receives mixed reviews; premium service users report higher satisfaction but slower response for critical issues.
The technical support from Pega is very low, rating a one or two out of ten.
I never needed support from the platform standpoint, but if additional features are required, we have regular meetings with the product team for feedback.
Pega's technical support team is very helpful.
 

Scalability Issues

Sentiment score
7.7
OutSystems is scalable and robust, ideal for enterprise-level growth, especially in cloud-based and multi-tenant environments.
Sentiment score
7.6
Pega Platform is scalable across industries with some performance challenges, requiring robust infrastructure and strategic capacity planning.
 

Stability Issues

Sentiment score
8.0
OutSystems is stable and reliable, highly rated for support and scalability but faces issues with massive user bases.
Sentiment score
7.7
Pega Platform is generally stable and reliable, but high task volumes or configurations can cause occasional glitches.
 

Room For Improvement

OutSystems needs performance, integration, and cost improvements, along with better documentation, UI, AI integration, and cloud management.
Users report Pega Platform's complexity, UI issues, and limited customization, seeking improved AI, better support, and enhanced integration.
I would like to see more integration between the use of artificial intelligence to speed up the process delivery time.
Pega introduced Constellation, which allows a user to build a more engaging visual experience.
My learning curve in robotics has been challenging.
 

Setup Cost

OutSystems pricing is often considered high, with costs based on user metrics, impacting small businesses but saving development time.
Pega Platform is costly for small businesses, offering scalable features and negotiable pricing, ideal for large enterprises.
The pricing is expensive, and this is an issue.
Pega is priced higher than open-source options like Flowable but is suitable for large-scale industries like banking and insurance.
 

Valuable Features

OutSystems excels in low-code development, effortless integration, and user-friendly features, making it a versatile and scalable platform.
Pega Platform offers rapid deployment, strong integration, and flexible workflows with extensive functionalities for diverse industry needs.
OutSystems offers a lot of reusable components and solutions that I can simply drag and drop and use, which has a significant impact on project delivery time.
Management capabilities such as dashboards.
Pega Platform is excellent for enterprise-level solutions with integrations to entire systems, including case management, service orchestration, CRM, decision-making capabilities, digital process automation, and AI-driven functionalities.
 

Categories and Ranking

OutSystems
Ranking in Rapid Application Development Software
3rd
Ranking in Low-Code Development Platforms
2nd
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
51
Ranking in other categories
Mobile Development Platforms (1st)
Pega Platform
Ranking in Rapid Application Development Software
6th
Ranking in Low-Code Development Platforms
7th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
82
Ranking in other categories
Business Rules Management (1st), Business Process Management (BPM) (3rd), Process Automation (2nd)
 

Mindshare comparison

As of January 2025, in the Rapid Application Development Software category, the mindshare of OutSystems is 7.8%, down from 8.0% compared to the previous year. The mindshare of Pega Platform is 6.7%, up from 6.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Rapid Application Development Software
 

Featured Reviews

Bireswar Das - PeerSpot reviewer
A low-code platform for the development of mobile and web enterprise applications
To illustrate a case, the customer initially had a private cloud, essentially a data center hosted within it. They needed a disaster recovery solution, which would involve using a public cloud. This situation led to some deployment challenges due to the hybrid nature of their setup. However, once we implemented the solution for them, they were extremely satisfied. The process was not only effective but also quite speedy. To be more precise, we completed it in around 100 days, even though they initially requested it to be done in four months. They were very pleased with the efficiency of the implementation.
Shibankur Mishra - PeerSpot reviewer
It lets you do any modifications easily compared to legacy solutions as it's a low-code, no-code tool
What PegaRULES should work on is the integration aspect. I can integrate it with other platforms, but that can take time. It would be good if integration could be automated or if the tool had more out-of-the-box integration features. Apart from that, I can do most of the integrations with other platforms in PegaRULES. Still, from a development perspective, as a software developer, I would like to see an easier way to implement integrations where I can click a few screens or do less coding for integration. Still, if I have to do any integration, it would be possible in PegaRULES, but it would take two to three hours to complete. I want a more straightforward integration process in the tool because compared to Microsoft Power Platform, another low-code, no-code tool, Microsoft Power Platform is relatively straightforward to integrate with Twitter. You can quickly get the feeds from Twitter. Microsoft Power Platform has an out-of-the-box integration setup with Twitter. Based on this example, PegaRULES could have a more straightforward integration piece. If the tool had more default integration pieces or out-of-the-box integrations with other platforms by default, that would help a lot. For example, Twitter integration, ChatGPT integration, etc., especially because ChatGPT is becoming popular. Otherwise, I'll have to write some custom code and then create the connectors and the HTTP connectors and connect the connectors to the system manually, which takes time. I want default integrations that I can plug and play to make integrations in PegaRULES easier. Integration with the latest AI is a feature I want to see in PegaRULES. For example, an out-of-the-box integration with ChatGPT because I'm working on an integration piece for one of my own POCs, but I need custom coding to build that feature. I need a feature that lets you click a button to integrate PegaRULES with multiple platforms to make the integration process very easy. Less custom coding when it comes to integration is also what I want to see in the tool, though that impacts developers like me rather than the customer experience because it's more the backend.
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Top Industries

By visitors reading reviews
Educational Organization
33%
Computer Software Company
12%
Financial Services Firm
7%
Manufacturing Company
6%
Financial Services Firm
28%
Computer Software Company
13%
Manufacturing Company
8%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...
What industries do you think OutSystems is most useful for?
I cannot really name an industry in which OutSystems cannot be beneficial. Who does not want to make top-notch applications that work in no time? And OutsyStems does exactly that. The low-code plat...
How did you decide which OutSystems edition was the best one for you?
We started using OutSystems fairly recently, so we are still on the free version of it. My company is still testing how we like the platform, but so far, we have been satisfied with it and will li...
Is Pega BPM easy to work with and can beginners utilize this software?
You do need some preparation to be able to use all functions of Pega BPM. However, all users of this platform are in luck as it comes with good documentation and you can learn pretty much everythin...
Have you encountered any issues while using Pega BPM and were you assisted by the company?
My company has been using this tool for years and the only issue we have had, if you can call it that, was while setting it up. When we were setting it up initially, we had some drawbacks and could...
When you consider the features and benefits of Pega BPM, would you say this product is fairly priced?
Pega BPM can be considered overpriced for some; it all depends on the size of your company and the requirements of your customers. Sure, there are products out there that do the things that Pega B...
 

Comparisons

 

Also Known As

No data available
Pega BPM, Pegasystems, SmartBPM, PegaRULES
 

Learn More

Video not available
 

Overview

 

Sample Customers

Randstad, Warner Brothers, HP, Intel, ING, Banco Popular, Thrivent Financial, Bacardi, Kent State University, Bacardi, FICO, ING, Vodafone, AbbVie, Estafeta, Siemens, Vopak
The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement
Find out what your peers are saying about OutSystems vs. Pega Platform and other solutions. Updated: December 2024.
830,824 professionals have used our research since 2012.