We performed a comparison between Pega BPM and ServiceNow Now Platform based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It is quite configurable, which is the most exciting feature. We can easily configure it as per our needs."
"The interface is quite simple and easy to use, even for beginners."
"Pega BPM has a full suite for any enterprise. It is a process orchestration platform. It has detailed features for case management and workflows."
"The user interface and the ease of developing the workflow for an application are valuable features."
"Fast prototyping."
"The most valuable features of the solution are case management, routing, and low-code environment."
"There is a feature to accelerate the development so that business analysts can directly create their user stories and assign the task to the developers."
"There are a lot of frameworks in the product. I use Pega PRPC the most."
"ServiceNow can document and produce a historical working tool that deals with projects themselves. The user interface is another strong suit."
"In ServiceNow, the best features are the reports. We have more options there."
"Now Platform's best features are collaboration, configurability, and customizability."
"It can integrate anywhere, and you can make any kind of workflow."
"The initial setup is very straightforward."
"The solution is very comprehensive."
"The simplicity is great."
"The tool is generally easy to use, making it a very user-friendly product."
"The pricing model needs to be improved. Right now, it's too expensive."
"From a technical point of view, it would be helpful to have some advanced analytics to help with configuration. We have a lot of unwanted features and it would be good to configure it more appropriately so that we are using just exactly what we need."
"Reporting is not so clear and not so great. We really struggle to get the right reporting. When we need reporting based on the content of the tickets, we are not able to get it. The MIS reporting is not great. That's one of the reasons why we are switching to ServiceNow. Its compatibility with the higher versions of Internet Explorer should be improved. It really works well in Mozilla Firefox or any other browser, but when it comes to Microsoft Edge or Internet Explorer, sometimes, the layout gets disturbed. The positioning of the buttons changes, and there is some distortion in the layout. I am not sure whether it is our configuration problem or Pega's, but when it is working in Mozilla Firefox, it should also work in Microsoft Edge or Internet Explorer."
"Lack of stronger cloud support is somewhat inconvenient for users and implementation."
"It's called a local platform but on the other hand, it needs a lot of experience. It's not all that easy to click and plug and play. If you really want to use all the features out of this platform, you definitely need a lot of experience and a lot of training to get there."
"The workflow automation can be slow, so there is room for improvement there."
"They are currently spending some time on improving the product with respect to machine learning, especially related to robotic automation. They probably could be a little more adept on that area would help."
"Sometimes when we are patching some data from the database, we are getting added as a timeout."
"The price is a bit high and can be a bit of a barrier for some customers."
"The UI and mobile UI need to be improved."
"The solution’s AI and NLP features could be improved."
"What I didn't like in the ServiceNow Now Platform is testing, particularly with Visual Studio. It had a bad integration with Visual Studio because you can't compile and run it from there. You have to debug on your own and then find out where the error is through test scripts. The testing component in the ServiceNow Now Platform isn't that great. What I'd like to see in the next version of the ServiceNow Now Platform is an improvement in testing and writing scripts, and if there was a feature to just run it from the modules, then that would be great, instead of finding the error manually and checking where it is."
"The pricing model is complex and needs to be both lowered and simplified."
"It is still difficult to build a set of services in ServiceNow. It can be done, but it is one of the more difficult things to do. If we're talking about scalability, we're talking about the ability to actually build that set of services a little easier."
"The cost has room for improvement. It is currently expensive."
"There's always room for improvement, but I think the biggest challenge with ServiceNow is the licensing model. It's not very clear and changes frequently."
Pega BPM is ranked 8th in Rapid Application Development Software with 57 reviews while ServiceNow Now Platform is ranked 11th in Rapid Application Development Software with 36 reviews. Pega BPM is rated 8.2, while ServiceNow Now Platform is rated 8.6. The top reviewer of Pega BPM writes "Provides built-in frameworks that can be reused and reduces time and cost". On the other hand, the top reviewer of ServiceNow Now Platform writes "A highly scalable product that covers multiple areas, like ITSM, ITOM, and ITIL". Pega BPM is most compared with ServiceNow, Camunda, Appian, IBM BPM and Microsoft Power Apps, whereas ServiceNow Now Platform is most compared with ServiceNow, Microsoft Power Apps, OpenText AppWorks , Appian and Mendix. See our Pega BPM vs. ServiceNow Now Platform report.
See our list of best Rapid Application Development Software vendors and best Low-Code Development Platforms vendors.
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