We performed a comparison between ServiceNow and ServiceNow Now Platform based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It is user-friendly and simple to use."
"Change management is most valuable."
"We always get good support."
"ServiceNow is one of the few easiest platforms you can integrate with products like Ansible to automate your workflows."
"It gave us professionalized, faster incident turn around times. Improved quality of information shared with our customers. Over time we build an extensive knowledge base that assists in both self-service as in services provided by the servicedesk when handling incidents."
"We used ServiceNow for change management, release management, and event management."
"I have found the workflows and integration the most valuable in this solution."
"I like that it's always up and running."
"At this point, over and above what ServiceNow actually is, the key is that it's really nothing but a web service. Whether it's a form or anything, the best part is that you can easily leverage anything of ServiceNow for any application anywhere just by calling the REST endpoints and handling the request messages."
"Learning materials, such as online courses, are readily available."
"This is a development platform that provides us with a strong database and a low code environment."
"The main reason that people use ServiceNow is that performance is very good."
"ServiceNow can document and produce a historical working tool that deals with projects themselves. The user interface is another strong suit."
"ServiceNow Now Platform is quite useful, scalable, and flexible. The user interface is very good."
"Scalability-wise, it is a very good solution."
"The workflow feature really has a lot of value because you can create complex workflows in a simple, intuitive way with only a few clicks."
"if I consider from the IT operations management side, ServiceNow is pretty premature on some things, especially the discovery, while the other tools like Micro Focus and BMC Remedy, those that have been in the market for quite some time. ServiceNow is evolving itself in the discovery piece of the future."
"The solution’s user interface could be improved and given a better design."
"It's a great platform, but there's still room for improvement. As the solutions stands now, you do need a lot of previous experience to use it. It would be great if they could develop some use case templates. This would be beneficial for a small and medium-sized businesses."
"The solution could improve by being more stable."
"The solution could improve by making the CMDB integrate with a CI better to allow it to be seen across multiple platforms."
"It's not user-friendly by default, but it can be customized to be customer-friendly."
"We would like to have an Asset Management and/or Project Management feature enabled in this version and in the IT Service Management edition."
"The solution's user experience could be improved concerning its UI and portals."
"ServiceNow Now Platform wants AI embedded in the product to make it more powerful. Generative AI that will be a part of ServiceNow Now Platform is an area of concern where improvements are required."
"The UI is very bad and needs to be updated."
"They should reduce the solution's cost and make it more affordable for buyers."
"I feel that the solution's user interface is an area with certain shortcomings, where improvements are required."
"The solution doesn't allow users to create custom tables, which would be a big improvement."
"The initial setup requires a lot of customization based on the individual company's processes."
"The programming language is currently limited to JavaScript. So I would like to see more programming languages available, especially since they have come up with the machine-learning features. Some more languages would be an additional improvement."
"The UI and mobile UI need to be improved."
ServiceNow is ranked 4th in Rapid Application Development Software with 212 reviews while ServiceNow Now Platform is ranked 11th in Rapid Application Development Software with 34 reviews. ServiceNow is rated 8.4, while ServiceNow Now Platform is rated 8.6. The top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". On the other hand, the top reviewer of ServiceNow Now Platform writes "A highly scalable product that covers multiple areas, like ITSM, ITOM, and ITIL". ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian, whereas ServiceNow Now Platform is most compared with Microsoft Power Apps, OpenText AppWorks , Appian, Mendix and Microsoft Azure App Service. See our ServiceNow vs. ServiceNow Now Platform report.
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