OutSystems and ServiceNow Now Platform are two powerful solutions in the enterprise application development and workflow automation category. While OutSystems is commended for its support and pricing, ServiceNow Now Platform is recognized for its robust feature set.
Features: OutSystems is praised for its drag-and-drop development environment, rapid application development, and seamless integration capabilities. ServiceNow Now Platform is noted for its extensive automation features, operational management, and scalability. Users generally find ServiceNow's features more advanced, albeit with a steeper learning curve.
Room for Improvement: OutSystems users express a need for better scalability and more extensive documentation. ServiceNow users seek improvements in ease of customization and a more intuitive development environment. ServiceNow receives more criticism for complexity, while OutSystems is seen as needing enhancements in scalability.
Ease of Deployment and Customer Service: OutSystems is reported to have a straightforward deployment process with responsive customer service. ServiceNow's deployment can be complex, but their customer service is acknowledged as efficient and helpful. Users find OutSystems easier to deploy, but ServiceNow’s customer support compensates for its complexity.
Pricing and ROI: OutSystems is valued for its relatively lower setup costs and a quicker ROI, especially for small to medium-sized businesses. ServiceNow's higher initial cost is justified by its extensive capabilities and long-term benefits for larger enterprises. Users perceive OutSystems as more budget-friendly while ServiceNow is seen as a valuable investment for comprehensive solutions.
Users can build and modify the platform according to their needs.
Historical data isn't as easily available as expected and it requires buying additional licenses for more features.
It lacks support for rollbacks in case of complex customer processes.
ServiceNow Now Platform is an expensive product.
The most valuable features are the ease of use, stability, and the ability to change or upgrade seamlessly.
The text-to-code feature is particularly useful for turning natural language instructions into recognizable code on the ServiceNow platform, aiding both implementation teams and customers.
OutSystems is a platform for low-code application development that unites design, code, and deployment to simplify development so any business can create innovative solutions in a timely manner. There are various use cases an organization can employ with OutSystems, including:
OutSystems offers faster development and deployment times than hand-coding while delivering unique and personalized solutions to its customers. The main focus of OutSystems is high-performance low code which enables businesses to create functional products that answer their needs. It offers clients the ability to develop enterprise-grade applications with a high level of security.
The product stands out from its competitors as it offers:
It ensures its clients that the applications built using this platform are as scalable as hand-coded ones while increasing workspace productivity and evolving applications’ capabilities.
OutSystems Features
OutSystems has various features through which users can develop and deploy highly efficient applications and other products. Some of the features include:
OutSystems Benefits
The solution offers a wide array of benefits to companies that utilize it in their application development. Some of these benefits include:
Reviews from Real Users
Harikrishnan R., a technical lead at Netlink Software Group America Inc, likes OutSystems because the tool helps with validation, offers good features, and is reliable.
An owner at a consultancy thinks OutSystems is versatile with great scalability and great technical support.
ServiceNow Now Platform is a rapid application development software solution that enables data to flow seamlessly across applications and existing systems. It delivers workflow automation at an enterprise scale, allowing you to optimize business processes for productivity, agility, and resiliency. Now Platform has out-of-the-box digital workflows that automate everyday service requests, enabling delivery teams to increase service delivery speed, and free up time for higher-value work that drives enterprise-wide innovation.
ServiceNow Now Platform Features
ServiceNow Now Platform has many valuable key features. Some of the most useful ones include:
ServiceNow Now Platform Benefits
There are many benefits to implementing ServiceNow Now Platform. Some of the biggest advantages the solution offers include:
Reviews from Real Users
ServiceNow Now Platform is a solution that stands out when compared to many of its competitors. Some of its major advantages are that it has JavaScript flexibility, and is simple, stable, and agile.
YashShah, Sr. Software Developer at a university, writes, "What I like most about the ServiceNow Now Platform is the flexibility of using JavaScript. I also like that the platform allows custom scripting, server-side scripting, and client-side scripting. Another valuable feature in the ServiceNow Now Platform is the Flow Designer which allows dragging and dropping code, and low code activities."
“The simplicity is great. Based on my experience with other solutions in the market, the most important is the simplicity of implementing all the features that we have in ServiceNow and helping customers to simplify the work process in the daily journeys that they have,” says Bruno P., Architect and delivery manager at Axians.
Another PeerSpot reviewer, Romy B., IT BRM - Business Operations and Functions at Pernod Ricard, expresses, “[The solution is] a stable, scalable, and agile solution that provides fast deployment, good workflow automation and integration capability, but is held back by the UI.”
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