Try our new research platform with insights from 80,000+ expert users

OpenText AppWorks vs ServiceNow Now Platform comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

OpenText AppWorks
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
10
Ranking in other categories
Business Process Management (BPM) (20th)
ServiceNow Now Platform
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
47
Ranking in other categories
Rapid Application Development Software (11th), Low-Code Development Platforms (8th), No-Code Development Platforms (3rd)
 

Mindshare comparison

While both are Process, Business Automation, and Digital Transformation solutions, they serve different purposes. OpenText AppWorks is designed for Business Process Management (BPM) and holds a mindshare of 0.5%, up 0.2% compared to last year.
ServiceNow Now Platform, on the other hand, focuses on Rapid Application Development Software, holds 1.8% mindshare, up 1.7% since last year.
Business Process Management (BPM)
Rapid Application Development Software
 

Featured Reviews

Senthil Natarajan - PeerSpot reviewer
The solution enables automation of supply chain and invoice processing with comprehensive integration and workflow capabilities
The main valuable features of OpenText AppWorks ( /products/opentext-appworks-reviews ) are the BPM ( /products/informatica-intelligent-data-management-cloud-idmc-reviews ) modules. There is the standard BPM ( /products/informatica-intelligent-data-management-cloud-idmc-reviews ) modeler and a case modeler. These are two strong features from the workflow layer. Additionally, the integration capability of the solution is beneficial. With these features, we are able to use OpenText AppWorks for automating supply-chain-related problems, vendor process automations, and invoice automations. We have built almost twenty-plus types of solutions and implemented around three hundred fifty-plus implementations. The solution also allows us to integrate it with our ERP ( /categories/erp ) system.
Fabio QUINTANILHA - PeerSpot reviewer
Allows for seamless integration and sharing of common features
The initial setup is straightforward. There are limited access. If you choose not to use scripts, you can still configure the majority of the settings on the platform. The technical aspect of implementing changes is governed by change management processes. Even simple features require careful consideration of communication, documentation, and governance. Despite the setup being relatively straightforward and typically taking one to two weeks to complete once the desired outcome is identified, the implementation phase can often extend for a month or two due to various factors. I rate the initial setup a nine out of ten, where one is difficult, and ten is easy.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Its customer support is reliable and easy to approach."
"The good part of OpenText AppWorks is that all of its components are together in one platform, including integration capability, UI capability, and workflow capability."
"One of the most useful features is the code is customizable, we can make it our own."
"We've automated several processes, including purchase requisition to purchase orders, RFQ processes, vendor onboarding, project budgeting, and business case creation. The recent versions of OpenText AppWorks, especially those incorporating low-code functionalities, have had a significant positive impact. In some cases, we've observed a remarkable reduction in development time, ranging from 50 to 75 percent. The MTP model and life cycle have facilitated rapid development cycles."
"From a business perspective, the most valuable aspect lies in the optimization of processes."
"In terms of the scalability and the handling of complexity, the customers are satisfied, and we also have confidence in the solution to achieve whatever implementations are required."
"AppWorks is a very quick development platform with low-coding capability and strong integration with third-party systems."
"The monitoring aspect is highly valuable, as it offers an exceptional capability to track every minute of action performed by a business user in the global context."
"Assignment Group history is really important to me."
"We have seen a big improvement in the experience that we want to create for our end users."
"What I like most about the ServiceNow Now Platform is the flexibility of using JavaScript. I also like that the platform allows custom scripting, server-side scripting, and client-side scripting. Another valuable feature in the ServiceNow Now Platform is the Flow Designer which allows dragging and dropping code, and low code activities."
"The solution is fast enough for our workflow automations and has integration capability. It aligns with many use cases in our organization and for others we have planned."
"It is a stable solution...It is a scalable solution."
"It's very intuitive and easy to use. The flexibility and user-friendliness of ServiceNow are key reasons it's such a popular cloud solution."
"The most valuable features are the ease of use, stability, and the ability to change or upgrade seamlessly."
"It is a stable solution...It is a scalable solution."
 

Cons

"The solution needs to continue to enhance the low-coding feature within the product itself."
"There could be some improvements with the low code design part. It could be more customizable and more user friendly."
"OpenText needs improvements in its integration model to align with newer integration types."
"A room for improvement in OpenText AppWorks is its user interface. It should have mobile compatibility because right now, you still have to make two applications with a user interface for Android and a user interface for iOS, so if OpenText AppWorks can provide one UI that can be used across all devices, that would make the solution better. An additional feature I'd like to see in the next release of OpenText AppWorks is a better UI in terms of the look and feel. Another feature I'd like to see in the next version of the solution is mobile compatibility because, at the moment, you have to make your application mobile-ready or compatible with mobile devices because there's no provision for it in OpenText AppWorks."
"OpenText AppWork's low-code capabilities can be enhanced by integrating them with AI offerings like Aviator."
"There is room for improvement in the pricing structure."
"The integration could improve."
"From an enterprise point, their pricing is a little bit crazy because they don't have a SaaS model."
"In ServiceNow Now Platform, UI is an area with certain shortcomings requiring improvements."
"ServiceNow Now Platform's automation process needs improvement."
"The solution's user interface is very average, and it needs to be more enriched and user-friendly."
"ServiceNow Now Platform's technical support needs to improve."
"The licensing for this solution, with respect to the user, needs to be improved."
"The Playbooks feature is useful for visualizing steps in a process, however, it lacks support for rollbacks in case of complex customer processes."
"The product should be integrated with Power BI."
"It's not quick or cheap."
 

Pricing and Cost Advice

"The licensing cost varies based on several factors, such as the size of the customer and the domain URL."
"The price is on the higher side."
"Pricing for OpenText AppWorks, specifically in the Indian market, is reasonable, but I'm not aware if it's still reasonable outside of India. The licensing cost is based on the number of licenses and the number of users. OpenText AppWorks has different licensing options."
"There is a user-based perpetual license."
"AppWorks is pretty expensive."
"In my opinion, it is expensive. However, they do offer favorable licensing for charities, for example."
"It's expensive and if you need some analytical views of your activity, there is an additional cost."
"Pricing is based on the number of users and user licenses, but the product is 20% to 30% more than the competition."
"The price of the product falls on the higher side of the spectrum."
"I would rate the pricing an eight out of ten, with ten being very expensive solution."
"From what I heard, the license for the ServiceNow Now Platform is paid monthly, and on a scale of one to five, I'm rating it a three in terms of pricing, so it's on the cheaper side. I don't know of any additional costs associated with the ServiceNow Now Platform, apart from the standard licensing fees."
"ServiceNow is not open source, so there is a license you must pay. As for how much it costs, what I have observed is that it often depends on your subscriptions."
"It is expensive only."
report
Use our free recommendation engine to learn which Business Process Management (BPM) solutions are best for your needs.
848,253 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
12%
Computer Software Company
10%
Insurance Company
10%
Retailer
8%
Financial Services Firm
16%
Computer Software Company
10%
Government
9%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about OpenText AppWorks?
We've automated several processes, including purchase requisition to purchase orders, RFQ processes, vendor onboarding, project budgeting, and business case creation. The recent versions of OpenTex...
What is your experience regarding pricing and costs for OpenText AppWorks?
From an enterprise point, their pricing is a little bit crazy because they don't have a SaaS model. They have to go with a perpetual model, which makes it look crazy initially. But over a period, i...
What needs improvement with OpenText AppWorks?
They can improve the UI capability. Recently, they launched a low-code platform, called entity modeling, which they can enhance further. It would be beneficial if OpenText ( /products/data-express-...
What do you like most about ServiceNow Now Platform?
The integration with other tools is pretty good.
What is your experience regarding pricing and costs for ServiceNow Now Platform?
From what I have heard only from our sales team, ServiceNow Now Platform falls within the more expensive tier of a product, but I can't really judge it.
What needs improvement with ServiceNow Now Platform?
The user interface could be modernized and made more attractive for users.
 

Overview

 

Sample Customers

Red Deer County, DHFL Pramerica Life Insurance, Bangkok Airways, PBS, CIZ (Netherlands Ministry of Health), The Dutch Ministry of Defence, Mercer
experian, beachbody, health partners
Find out what your peers are saying about OpenText AppWorks vs. ServiceNow Now Platform and other solutions. Updated: July 2023.
848,253 professionals have used our research since 2012.