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OpenText AppWorks vs Pega Platform comparison

OpenText and Pega are both solutions in the Business Process Management (BPM) category. OpenText is ranked #19 with an average rating of 7.4, while Pega is ranked #3 with an average rating of 8.1. OpenText holds a 0.4% mindshare in BPM, compared to Pega’s 5.7% mindshare. Additionally, 100% of OpenText users are willing to recommend the solution, compared to 91% of Pega users who would recommend it.
OpenText AppWorks
Read 9 OpenText AppWorks reviews
  • 353 Views
  • 217 Comparison Views
100% willing to recommend
Pega Platform
Read 82 Pega Platform reviews
  • 6,618 Views
  • 5,078 Comparison Views
91% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 6, 2024

Pega Platform and OpenText AppWorks compete in the digital transformation category. Pega Platform seems to have the upper hand in efficiency and automation, while OpenText AppWorks offers superior integration capabilities.

Features: Pega Platform offers process automation, low-code development, and scalability, making it ideal for managing complex workflows. Users highlight its efficiency in handling business rules. OpenText AppWorks features exceptional integration capabilities, customizable applications, and a flexible user experience, connecting with various enterprise systems smoothly.

Room for Improvement: Pega Platform users seek better user training, enhanced documentation, and improved reporting tools. They also mention the need for enhanced onboarding experiences. OpenText AppWorks users need better support for complex integrations, suggest improvements in system stability, and desire more reliable customer support.

Ease of Deployment and Customer Service: Pega Platform provides a smooth deployment and supportive customer service yet could improve setup clarity. OpenText AppWorks, while offering customizable deployment options, can be time-intensive. Users report mixed feelings about customer service due to varying response times.

Pricing and ROI: Pega Platform's setup costs are justified through efficient ROI, resulting from streamlined processes and reduced manual tasks. OpenText AppWorks, with potentially higher pricing, offers significant customization benefits, leading to strategic business advantages.

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To learn more, read our detailed OpenText AppWorks vs. Pega Platform Report (Updated: December 2024).
Buyer's Guide
OpenText AppWorks vs. Pega Platform
December 2024
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

No sentiment score available
Sentiment score
7.6
Pega Platform boosts efficiency, revenue, and ROI up to 80% through improved processes, automation, and quick digital transformation.
 

Customer Service

Sentiment score
7.3
OpenText AppWorks customer service receives mixed reviews, with some users satisfied but others seeking more expertise and resolution efficiency.
Sentiment score
6.8
Pega Platform's customer support receives mixed reviews; premium service users report higher satisfaction but slower response for critical issues.
No quotes available
For more quotes and insights, download the OpenText AppWorks report
The technical support from Pega is very low, rating a one or two out of ten.
I never needed support from the platform standpoint, but if additional features are required, we have regular meetings with the product team for feedback.
Pega's technical support team is very helpful.
For more quotes and insights, download the Pega Platform report
reviewer1605597 - PeerSpot reviewer
CP
VS
 

Scalability Issues

No sentiment score available
Sentiment score
7.6
Pega Platform is scalable across industries with some performance challenges, requiring robust infrastructure and strategic capacity planning.
 

Stability Issues

No sentiment score available
Sentiment score
7.7
Pega Platform is generally stable and reliable, but high task volumes or configurations can cause occasional glitches.
 

Room For Improvement

Users report Pega Platform's complexity, UI issues, and limited customization, seeking improved AI, better support, and enhanced integration.
No quotes available
For more quotes and insights, download the OpenText AppWorks report
Pega introduced Constellation, which allows a user to build a more engaging visual experience.
My learning curve in robotics has been challenging.
For more quotes and insights, download the Pega Platform report
 

Setup Cost

OpenText AppWorks' pricing is mid-tier, with costs varying by users, requiring custom quotes for optimal pricing and broader features.
Pega Platform is costly for small businesses, offering scalable features and negotiable pricing, ideal for large enterprises.
No quotes available
For more quotes and insights, download the OpenText AppWorks report
Pega is priced higher than open-source options like Flowable but is suitable for large-scale industries like banking and insurance.
The pricing is expensive, and this is an issue.
For more quotes and insights, download the Pega Platform report
 

Valuable Features

Pega Platform offers rapid deployment, strong integration, and flexible workflows with extensive functionalities for diverse industry needs.
No quotes available
For more quotes and insights, download the OpenText AppWorks report
Management capabilities such as dashboards.
Pega Platform is excellent for enterprise-level solutions with integrations to entire systems, including case management, service orchestration, CRM, decision-making capabilities, digital process automation, and AI-driven functionalities.
For more quotes and insights, download the Pega Platform report
 

Categories and Ranking

OpenText AppWorks
Ranking in Business Process Management (BPM)
19th
Average Rating
7.6
Reviews Sentiment
6.7
Number of Reviews
9
Ranking in other categories
No ranking in other categories
Pega Platform
Ranking in Business Process Management (BPM)
3rd
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
82
Ranking in other categories
Business Rules Management (1st), Process Automation (2nd), Rapid Application Development Software (5th), Low-Code Development Platforms (7th)
 

Mindshare comparison

As of December 2024, in the Business Process Management (BPM) category, the mindshare of OpenText AppWorks is 0.4%, up from 0.2% compared to the previous year. The mindshare of Pega Platform is 5.7%, down from 7.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Business Process Management (BPM)
 

Featured Reviews

Ankit Mehta - PeerSpot reviewer
Automates processes like purchase requisition to purchase orders, RFQ processes, vendor onboarding, project budgeting, and business case creation
The setup process is relatively straightforward, typically taking around four to five hours for installation. While setting up high availability and multiple nodes may require additional time, the standard installation process is simple and can usually be completed within three to four hours.Deployment can be straightforward, especially with the addition of CL/CD capabilities in recent versions, leveraging Docker and Kubernetes. Even before these enhancements, the standard process of creating and installing packages with dependencies was relatively uncomplicated. Maintenance typically requires only one or two resources per customer, with more significant landscapes potentially requiring two or three resources. I rate the product's ease of integrating with existing infrastructure a nine out of ten.
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Balaji Choda - PeerSpot reviewer
Cost-effective wwith good automation and enhanced UI flexibility
Initially, the Pega Platform was used as a BPM tool. Now, it is not limited to BPM. We can use it for CPM, GRM, and various other functions. We also utilize robotic automation, including desktop automation and process automation The Pega Platform helps in integrating a lot of manual data and…
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Computer Software Company
12%
Insurance Company
10%
Manufacturing Company
8%
Financial Services Firm
27%
Computer Software Company
12%
Manufacturing Company
8%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about OpenText AppWorks?
We've automated several processes, including purchase requisition to purchase orders, RFQ processes, vendor onboarding, project budgeting, and business case creation. The recent versions of OpenTex...
See all answers
What is your experience regarding pricing and costs for OpenText AppWorks?
OpenText AppWorks is somewhere mid-tier in terms of pricing compared to other products like Pega and IBM. It is not as costly. However, you need good negotiation with the vendor for the best pricing.
See all answers
What needs improvement with OpenText AppWorks?
OpenText needs improvements in its integration model to align with newer integration types. The BPMN 2.0 model does not function as designed, and there are challenges with application performance a...
See all answers
Is Pega BPM easy to work with and can beginners utilize this software?
You do need some preparation to be able to use all functions of Pega BPM. However, all users of this platform are in luck as it comes with good documentation and you can learn pretty much everythin...
See all answers
Have you encountered any issues while using Pega BPM and were you assisted by the company?
My company has been using this tool for years and the only issue we have had, if you can call it that, was while setting it up. When we were setting it up initially, we had some drawbacks and could...
See all answers
When you consider the features and benefits of Pega BPM, would you say this product is fairly priced?
Pega BPM can be considered overpriced for some; it all depends on the size of your company and the requirements of your customers. Sure, there are products out there that do the things that Pega B...
See all answers
 

Comparisons

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Compared 16% of the time
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Compared 16% of the time
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Compared 22% of the time
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Compared 16% of the time
Appian vs Pega Platform Logo
Appian vs Pega Platform
Compared 7% of the time
IBM BPM vs Pega Platform Logo
IBM BPM vs Pega Platform
Compared 6% of the time
Microsoft Power Apps vs Pega Platform Logo
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Compared 5% of the time
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Product Reports

Buyer's Guide
OpenText AppWorks
December 2024
OpenText AppWorks reportDownload OpenText AppWorks product report
Buyer's Guide
Pega Platform
December 2024
Pega Platform reportDownload Pega Platform product report
 

Also Known As

No data available
Pega BPM, Pegasystems, SmartBPM, PegaRULES
 

Learn More

OpenText
Video not available
Pega
 

Overview

OpenText Appworks. AppWorks is OpenText's Enterprise Application Development and Management platform. It allows you to quickly and easily build purpose-specific apps for the enterprise using the web technologies such as HTML5, CSS3 and JavaScript. These apps can connect to the OpenText EIM Suite using RESTful API.

Pega Platform facilitates business process management, case management, and workflow automation for industries like banking, insurance, and healthcare. It supports digital transformation and customer service enhancements with its low-code capabilities and seamless integrations.

Pega Platform enables users to create efficient systems for case management, financial operations, and digital transformations. It provides tools for client onboarding, quoting, claims processing, customer experience improvements, and content management. Pega's low-code approach allows for the automation of complex processes, making it suitable for enterprises looking for adaptability and rapid deployment. While it offers strong real-time analytics and decision automation, users acknowledge challenges in user interface, integration, and performance aspects. High costs and a learning curve need attention, and enhancements in AI features and cloud services are desired.

What are the key features of Pega Platform?
  • Easy Implementation: Quick setup for fast project kick-off.
  • Seamless Process Adaptation: Adapts processes efficiently as business needs evolve.
  • Fast Prototyping: Enables rapid model creation and testing.
  • Unified Architecture: Streamlines operations across the platform.
  • Low-Code Environment: Facilitates swift application development.
  • Scalability: Supports growth and high-demand scenarios.
  • Real-Time Analytics: Provides immediate insights into operations.
  • Decision Automation: Automates standard decision-making processes.
  • Reusable Components: Encourages efficiency in development through component reuse.
What benefits do organizations find with Pega Platform?
  • Rapid Deployment: Quick launch of new processes saves time and resources.
  • Cost Efficiency: Reduces costs through automation and streamlined workflows.
  • Customer-Centric Solutions: Enhances customer experiences through integrated systems.
  • Improved Productivity: Automation frees up employee resources for other tasks.
  • Reliable Performance: Consistent platform performance ensures business continuity.

In banking, Pega Platform automates loan processing, accelerates customer onboarding, and manages compliance. Insurance companies benefit from streamlined claims processing and policy management. Healthcare sectors use the platform for patient engagement and care coordination, enabling organizations to adapt quickly to changing industry requirements.

 

Sample Customers

Red Deer County, DHFL Pramerica Life Insurance, Bangkok Airways, PBS, CIZ (Netherlands Ministry of Health), The Dutch Ministry of Defence, Mercer
The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement
Buyer's Guide
OpenText AppWorks vs. Pega Platform
December 2024
Free Report: OpenText AppWorks vs. Pega Platform
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We monitor all Business Process Management (BPM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.