OpenText AppWorks vs Pega Platform comparison

OpenText and Pega are both solutions in the Business Process Management (BPM) category. OpenText is ranked #32 with an average rating of 7.8, while Pega is ranked #3 with an average rating of 8.1. OpenText holds a 0.4% mindshare in BPM, compared to Pega’s 5.7% mindshare. Additionally, 100% of OpenText users are willing to recommend the solution, compared to 91% of Pega users who would recommend it.

OpenText AppWorks

Read 8 OpenText AppWorks reviews

350 Views
215 Comparison Views

100% willing to recommend

Pega Platform

Read 81 Pega Platform reviews

6,900 Views
5,283 Comparison Views

91% willing to recommend

OpenText AppWorks

Pega Platform

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 6, 2024

Pega Platform and OpenText AppWorks compete in the digital transformation category. Pega Platform seems to have the upper hand in efficiency and automation, while OpenText AppWorks offers superior integration capabilities.

Features: Pega Platform offers process automation, low-code development, and scalability, making it ideal for managing complex workflows. Users highlight its efficiency in handling business rules. OpenText AppWorks features exceptional integration capabilities, customizable applications, and a flexible user experience, connecting with various enterprise systems smoothly.

Room for Improvement: Pega Platform users seek better user training, enhanced documentation, and improved reporting tools. They also mention the need for enhanced onboarding experiences. OpenText AppWorks users need better support for complex integrations, suggest improvements in system stability, and desire more reliable customer support.

Ease of Deployment and Customer Service: Pega Platform provides a smooth deployment and supportive customer service yet could improve setup clarity. OpenText AppWorks, while offering customizable deployment options, can be time-intensive. Users report mixed feelings about customer service due to varying response times.

Pricing and ROI: Pega Platform's setup costs are justified through efficient ROI, resulting from streamlined processes and reduced manual tasks. OpenText AppWorks, with potentially higher pricing, offers significant customization benefits, leading to strategic business advantages.

To learn more, read our detailed OpenText AppWorks vs. Pega Platform Report (Updated: October 2024).

Buyer's Guide

OpenText AppWorks vs. Pega Platform

October 2024

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Customer Service

No sentiment score available

Sentiment score

6.0

Pega Platform support is mixed; helpful for simple inquiries but slow and less effective for complex issues.

No quotes available

For more quotes and insights, download the OpenText AppWorks report

I never needed support from the platform standpoint, but if additional features are required, we have regular meetings with the product team for feedback.

Chandu Panda

MEA Head at Aaseya IT Services Pvt. Ltd.

The technical support from Pega is very low, rating a one or two out of ten.

reviewer1605597

Chief Information Officer at a government with 10,001+ employees

For more quotes and insights, download the Pega Platform report

Room For Improvement

No sentiment score available

Sentiment score

5.0

Pega Platform requires interface improvements, better AI features, and affordability while users question the low-code promise and documentation.

No quotes available

For more quotes and insights, download the OpenText AppWorks report

Pega introduced Constellation, which allows a user to build a more engaging visual experience.

Chandu Panda

MEA Head at Aaseya IT Services Pvt. Ltd.

For more quotes and insights, download the Pega Platform report

Scalability Issues

No sentiment score available

Sentiment score

8.3

Pega Platform is scalable across large user bases, with integration challenges, necessitating strong infrastructure and capacity planning.

No quotes available

For more quotes and insights, download the OpenText AppWorks report

No quotes available

For more quotes and insights, download the Pega Platform report

Setup Cost

No sentiment score available

Sentiment score

4.8

Pega Platform is costly, especially for SMEs, but appealing to large enterprises due to its robust features.

No quotes available

For more quotes and insights, download the OpenText AppWorks report

The pricing is expensive, and this is an issue.

reviewer1605597

Chief Information Officer at a government with 10,001+ employees

For more quotes and insights, download the Pega Platform report

Stability Issues

No sentiment score available

Sentiment score

8.1

Pega Platform is stable with high reliability, though minor issues and setup require technical expertise to maintain performance.

No quotes available

For more quotes and insights, download the OpenText AppWorks report

No quotes available

For more quotes and insights, download the Pega Platform report

Valuable Features

No sentiment score available

Sentiment score

8.1

Pega Platform excels with a user-friendly interface, low-code capability, rapid prototyping, and scalable integration for seamless digital transformation.

No quotes available

For more quotes and insights, download the OpenText AppWorks report

Pega Platform is excellent for enterprise-level solutions with integrations to entire systems, including case management, service orchestration, CRM, decision-making capabilities, digital process automation, and AI-driven functionalities.

Chandu Panda

MEA Head at Aaseya IT Services Pvt. Ltd.

For more quotes and insights, download the Pega Platform report

Categories and Ranking

OpenText AppWorks

Ranking in Business Process Management (BPM)

32nd

Average Rating

7.8

Reviews Sentiment

6.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Pega Platform

Ranking in Business Process Management (BPM)

3rd

Average Rating

8.2

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

Business Rules Management (1st), Process Automation (2nd), Rapid Application Development Software (6th), Low-Code Development Platforms (7th)

Mindshare comparison

As of November 2024, in the Business Process Management (BPM) category, the mindshare of OpenText AppWorks is 0.4%, up from 0.2% compared to the previous year. The mindshare of Pega Platform is 5.7%, down from 7.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Business Process Management (BPM)

Featured Reviews

Ankit Mehta

Partner and Co-founder at Adnate IT Solutions

Automates processes like purchase requisition to purchase orders, RFQ processes, vendor onboarding, project budgeting, and business case creation

The setup process is relatively straightforward, typically taking around four to five hours for installation. While setting up high availability and multiple nodes may require additional time, the standard installation process is simple and can usually be completed within three to four hours.Deployment can be straightforward, especially with the addition of CL/CD capabilities in recent versions, leveraging Docker and Kubernetes. Even before these enhancements, the standard process of creating and installing packages with dependencies was relatively uncomplicated. Maintenance typically requires only one or two resources per customer, with more significant landscapes potentially requiring two or three resources. I rate the product's ease of integrating with existing infrastructure a nine out of ten.

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Balaji Choda

Architect at American Express

Cost-effective wwith good automation and enhanced UI flexibility

Initially, the Pega Platform was used as a BPM tool. Now, it is not limited to BPM. We can use it for CPM, GRM, and various other functions. We also utilize robotic automation, including desktop automation and process automation The Pega Platform helps in integrating a lot of manual data and…

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Top Industries

By visitors reading reviews

Computer Software Company

12%

Financial Services Firm

12%

Government

10%

Insurance Company

Financial Services Firm

28%

Computer Software Company

13%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about OpenText AppWorks?

We've automated several processes, including purchase requisition to purchase orders, RFQ processes, vendor onboarding, project budgeting, and business case creation. The recent versions of OpenTex...

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What is your experience regarding pricing and costs for OpenText AppWorks?

The licensing cost varies based on several factors, such as the size of the customer and the domain URL. There isn't a fixed cost, and it's determined after sharing relevant details with the OpenTe...

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What needs improvement with OpenText AppWorks?

OpenText AppWork's low-code capabilities can be enhanced by integrating them with AI offerings like Aviator.

See all answers

Is Pega BPM easy to work with and can beginners utilize this software?

You do need some preparation to be able to use all functions of Pega BPM. However, all users of this platform are in luck as it comes with good documentation and you can learn pretty much everythin...

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Have you encountered any issues while using Pega BPM and were you assisted by the company?

My company has been using this tool for years and the only issue we have had, if you can call it that, was while setting it up. When we were setting it up initially, we had some drawbacks and could...

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When you consider the features and benefits of Pega BPM, would you say this product is fairly priced?

Pega BPM can be considered overpriced for some; it all depends on the size of your company and the requirements of your customers. Sure, there are products out there that do the things that Pega B...

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Comparisons

ServiceNow Now Platform vs OpenText AppWorks

Compared 25% of the time

Appian vs OpenText AppWorks

Compared 21% of the time

Microsoft Power Apps vs OpenText AppWorks

Compared 19% of the time

OutSystems vs OpenText AppWorks

Compared 13% of the time

Camunda vs OpenText AppWorks

Compared 13% of the time

More OpenText AppWorks Competitors

ServiceNow vs Pega Platform

Compared 23% of the time

Camunda vs Pega Platform

Compared 17% of the time

Appian vs Pega Platform

Compared 7% of the time

IBM BPM vs Pega Platform

Compared 6% of the time

Microsoft Power Apps vs Pega Platform

Compared 5% of the time

More Pega Platform Competitors

Product Reports

Buyer's Guide

OpenText AppWorks

November 2024

Download OpenText AppWorks product report

Buyer's Guide

Pega Platform

November 2024

Download Pega Platform product report

Also Known As

No data available

Pega BPM, Pegasystems, SmartBPM, PegaRULES

Learn More

OpenText

Video not available

Pega

Overview

OpenText Appworks. AppWorks is OpenText's Enterprise Application Development and Management platform. It allows you to quickly and easily build purpose-specific apps for the enterprise using the web technologies such as HTML5, CSS3 and JavaScript. These apps can connect to the OpenText EIM Suite using RESTful API.

Pega Platform facilitates business process management, case management, and workflow automation for industries like banking, insurance, and healthcare. It supports digital transformation and customer service enhancements with its low-code capabilities and seamless integrations.

Pega Platform enables users to create efficient systems for case management, financial operations, and digital transformations. It provides tools for client onboarding, quoting, claims processing, customer experience improvements, and content management. Pega's low-code approach allows for the automation of complex processes, making it suitable for enterprises looking for adaptability and rapid deployment. While it offers strong real-time analytics and decision automation, users acknowledge challenges in user interface, integration, and performance aspects. High costs and a learning curve need attention, and enhancements in AI features and cloud services are desired.

What are the key features of Pega Platform?

Easy Implementation: Quick setup for fast project kick-off.
Seamless Process Adaptation: Adapts processes efficiently as business needs evolve.
Fast Prototyping: Enables rapid model creation and testing.
Unified Architecture: Streamlines operations across the platform.
Low-Code Environment: Facilitates swift application development.
Scalability: Supports growth and high-demand scenarios.
Real-Time Analytics: Provides immediate insights into operations.
Decision Automation: Automates standard decision-making processes.
Reusable Components: Encourages efficiency in development through component reuse.

What benefits do organizations find with Pega Platform?

Rapid Deployment: Quick launch of new processes saves time and resources.
Cost Efficiency: Reduces costs through automation and streamlined workflows.
Customer-Centric Solutions: Enhances customer experiences through integrated systems.
Improved Productivity: Automation frees up employee resources for other tasks.
Reliable Performance: Consistent platform performance ensures business continuity.

In banking, Pega Platform automates loan processing, accelerates customer onboarding, and manages compliance. Insurance companies benefit from streamlined claims processing and policy management. Healthcare sectors use the platform for patient engagement and care coordination, enabling organizations to adapt quickly to changing industry requirements.

Sample Customers

Red Deer County, DHFL Pramerica Life Insurance, Bangkok Airways, PBS, CIZ (Netherlands Ministry of Health), The Dutch Ministry of Defence, Mercer

The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement

Buyer's Guide

OpenText AppWorks vs. Pega Platform

October 2024

Free Report: OpenText AppWorks vs. Pega Platform

Find out what your peers are saying about OpenText AppWorks vs. Pega Platform and other solutions. Updated: October 2024.

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