OpenText AppWorks vs Pega Platform comparison

OpenText and Pega are both solutions in the Business Process Management (BPM) category. OpenText is ranked #19 with an average rating of 7.7, while Pega is ranked #4 with an average rating of 8.2. OpenText holds a 0.5% mindshare in BPM, compared to Pega’s 5.4% mindshare. Additionally, 100% of OpenText users are willing to recommend the solution, compared to 91% of Pega users who would recommend it.

OpenText AppWorks

Read 10 OpenText AppWorks reviews

347 Views
218 Comparison Views

100% willing to recommend

Pega Platform

Read 82 Pega Platform reviews

5,682 Views
4,413 Comparison Views

91% willing to recommend

OpenText AppWorks

Pega Platform

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 12, 2025

Pega Platform and OpenText AppWorks operate in the low-code development and business process management category. Pega Platform appears to have an edge in wide-ranging enterprise features, while OpenText AppWorks excels in process efficiency and system unification.

Features: Pega Platform offers low-code capabilities, strong case management, and robust integration support, making it suitable for complex enterprise needs. OpenText AppWorks features efficient process optimization, system unification, and low-code development, enhancing integration and optimization for streamlined business processes.

Room for Improvement: Pega Platform needs improvements in user experience and pricing models, with user feedback highlighting complex integrations and version upgrades. OpenText AppWorks requires enhancements in mobile compatibility, user interface, and archival features, with users noting integration capability improvements.

Ease of Deployment and Customer Service: Pega Platform supports deployment in multiple environments, including on-premises and cloud options, with mixed customer support feedback. OpenText AppWorks provides hybrid deployment options with generally positive support ratings, highlighting efficient problem resolutions.

Pricing and ROI: Pega Platform is positioned as a premium product with high pricing but justified by strong ROI and enterprise functionality, offering flexible pricing models. OpenText AppWorks provides moderate pricing with diverse licensing options, appealing to cost-sensitive markets seeking efficiency without high costs.

To learn more, read our detailed OpenText AppWorks vs. Pega Platform Report (Updated: March 2025).

Buyer's Guide

OpenText AppWorks vs. Pega Platform

March 2025

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Helped 842,388 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

OpenText AppWorks

Ranking in Business Process Management (BPM)

19th

Average Rating

7.8

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Pega Platform

Ranking in Business Process Management (BPM)

4th

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Business Rules Management (1st), Process Automation (3rd), Rapid Application Development Software (7th), Low-Code Development Platforms (7th)

Mindshare comparison

As of March 2025, in the Business Process Management (BPM) category, the mindshare of OpenText AppWorks is 0.5%, up from 0.2% compared to the previous year. The mindshare of Pega Platform is 5.4%, down from 6.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Business Process Management (BPM)

Featured Reviews

Senthil Natarajan

Chief Operating Officer at a outsourcing company with 51-200 employees

The solution enables automation of supply chain and invoice processing with comprehensive integration and workflow capabilities

The main valuable features of OpenText AppWorks ( /products/opentext-appworks-reviews ) are the BPM ( /products/informatica-intelligent-data-management-cloud-idmc-reviews ) modules. There is the standard BPM ( /products/informatica-intelligent-data-management-cloud-idmc-reviews ) modeler and a case modeler. These are two strong features from the workflow layer. Additionally, the integration capability of the solution is beneficial. With these features, we are able to use OpenText AppWorks for automating supply-chain-related problems, vendor process automations, and invoice automations. We have built almost twenty-plus types of solutions and implemented around three hundred fifty-plus implementations. The solution also allows us to integrate it with our ERP ( /categories/erp ) system.

Read full review

Mallik-Kesavaraju

Independent Consultant at Selfemployed

Significantly improves the overall cycle time, and offers robotic automation, and the BPM workflow

The extensive availability of ready-made gadgets in Pega BPM is a double-edged sword. While it offers convenience, it also leads to a steeper learning curve. Our developers and business analysts need to invest significant time and effort to fully understand and utilize the platform's capabilities. In essence, it's a complex product that demands a deep understanding to be used effectively. So, it cuts both ways. This complexity can be both an advantage and a disadvantage, depending on the user's expertise. So, the learning curve is pretty high! So, it's very good if you are a professional user, but you need to be a really good professional user to use this solution effectively.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"One of the most useful features is the code is customizable, we can make it our own."

"OpenText AppWorks has standard features such as system-to-system and human-to-human integrations, but what I find most valuable in the solution is its monitoring feature that tells you more about your processes, how to restart and how to stop each process, etc."

"We really appreciate the process automation and how can you create human tasks as one of your processes."

"AppWorks is a very quick development platform with low-coding capability and strong integration with third-party systems."

"The good part of OpenText AppWorks is that all of its components are together in one platform, including integration capability, UI capability, and workflow capability."

"Its customer support is reliable and easy to approach."

"In terms of the scalability and the handling of complexity, the customers are satisfied, and we also have confidence in the solution to achieve whatever implementations are required."

"From a business perspective, the most valuable aspect lies in the optimization of processes."

More OpenText AppWorks pros

"Offers a unique environment where its entire architecture is very unified"

"This solution is useful for business process management if you have any banking solutions or need to manage a process."

"The case management functionality of this solution has been most valuable."

"The most valuable feature of Pega BPM is step-by-step voice guidance that converts your problem statement into different diagrams and then implements the process."

"The most valuable feature is flexibility, as we can configure it to best suit our requirements."

"Overall, the ability to integrate with multiple applications and effective case management is the most valuable."

"The initial setup is pretty straightforward."

"getNext removes some of the managements overheads as well as inbuilt reporting."

More Pega Platform pros

Cons

"The solution needs to continue to enhance the low-coding feature within the product itself."

"There could be some improvements with the low code design part. It could be more customizable and more user friendly."

"OpenText AppWork's low-code capabilities can be enhanced by integrating them with AI offerings like Aviator."

"The crucial missing element is the archival function."

"There is room for improvement in the pricing structure."

"OpenText needs improvements in its integration model to align with newer integration types."

"From an enterprise point, their pricing is a little bit crazy because they don't have a SaaS model."

"The integration could improve."

More OpenText AppWorks cons

"Pega BPM's documentation should be improved, especially for freshers or new trainees."

"There is a lack of support and community presence in the country, leading to challenges in finding developers."

"The quality of partners available with Pega specialisation can be improved."

"It's called a local platform but on the other hand, it needs a lot of experience. It's not all that easy to click and plug and play. If you really want to use all the features out of this platform, you definitely need a lot of experience and a lot of training to get there."

"We would like to have a better ability to customize PegaRULES."

"Pega should work on redefining their model and creating a demand for their skills."

"There have been some performance scalability issues. Suppose you want to add more users. You go from, say, 800 users to 1,500 users, and sometimes that creates issues for which there is no clear explanation. To fix it you have to escalate it with customer service and sometimes the response is not up to the mark in resolving those issues."

"The training aspect of Pega BPM requires significant enhancement. There should be more opportunities for third-party training and engaging events, such as hackathons where individuals can share their expertise. Additionally, the training structure itself should be more organized, as I have received feedback from my colleagues in the COE that the current training approach is overwhelming and requires excessive referencing to obtain accurate information. Another area for improvement would be the user experience with regard to RPA. Simplifying the IDA for citizen developers would make it easier for them to adopt the RPA tool."

More Pega Platform cons

Pricing and Cost Advice

"The licensing cost varies based on several factors, such as the size of the customer and the domain URL."

"There is a user-based perpetual license."

"AppWorks is pretty expensive."

"Pricing for OpenText AppWorks, specifically in the Indian market, is reasonable, but I'm not aware if it's still reasonable outside of India. The licensing cost is based on the number of licenses and the number of users. OpenText AppWorks has different licensing options."

"The price is on the higher side."

"Pricing is good."

"PegaRULES is a good product, but its pricing is a bit on the premium side, especially for professionals."

"The price is a bit expensive."

"Pega BPM is expensive because it's a leading product, but it also delivers a good return on investment (ROI)."

"The licensing is on a yearly basis. Because of our special relationship, all the training certifications are free of cost. All our employees can do Pega certifications at zero cost. It is all on Pega."

"The licensing model from Pega BPM is too complex and is more expensive than other solutions, such as SAP. The overall price of the solution depends on the use case."

"It's a user-based license where, as you scale the numbers of users, the price increases."

"The price of this solution, including installation and configuration, is comparable to competing vendors."

More Pega Platform pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

13%

Computer Software Company

10%

Insurance Company

10%

Retailer

Financial Services Firm

28%

Computer Software Company

13%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about OpenText AppWorks?

We've automated several processes, including purchase requisition to purchase orders, RFQ processes, vendor onboarding, project budgeting, and business case creation. The recent versions of OpenTex...

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What is your experience regarding pricing and costs for OpenText AppWorks?

From an enterprise point, their pricing is a little bit crazy because they don't have a SaaS model. They have to go with a perpetual model, which makes it look crazy initially. But over a period, i...

See all answers

What needs improvement with OpenText AppWorks?

They can improve the UI capability. Recently, they launched a low-code platform, called entity modeling, which they can enhance further. It would be beneficial if OpenText ( /products/data-express-...

See all answers

Is Pega BPM easy to work with and can beginners utilize this software?

You do need some preparation to be able to use all functions of Pega BPM. However, all users of this platform are in luck as it comes with good documentation and you can learn pretty much everythin...

See all answers

Have you encountered any issues while using Pega BPM and were you assisted by the company?

My company has been using this tool for years and the only issue we have had, if you can call it that, was while setting it up. When we were setting it up initially, we had some drawbacks and could...

See all answers

When you consider the features and benefits of Pega BPM, would you say this product is fairly priced?

Pega BPM can be considered overpriced for some; it all depends on the size of your company and the requirements of your customers. Sure, there are products out there that do the things that Pega B...

See all answers

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Compared 19% of the time

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Compared 16% of the time

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Compared 7% of the time

IBM BPM vs Pega Platform

Compared 6% of the time

Microsoft Power Apps vs Pega Platform

Compared 5% of the time

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Product Reports

Buyer's Guide

OpenText AppWorks

March 2025

Download OpenText AppWorks product report

Buyer's Guide

Pega Platform

March 2025

Download Pega Platform product report

Also Known As

No data available

Pega BPM, Pegasystems, SmartBPM, PegaRULES

Overview

OpenText Appworks. AppWorks is OpenText's Enterprise Application Development and Management platform. It allows you to quickly and easily build purpose-specific apps for the enterprise using the web technologies such as HTML5, CSS3 and JavaScript. These apps can connect to the OpenText EIM Suite using RESTful API.

OpenText

Pega Platform facilitates business process management, case management, and workflow automation for industries like banking, insurance, and healthcare. It supports digital transformation and customer service enhancements with its low-code capabilities and seamless integrations.

Pega Platform enables users to create efficient systems for case management, financial operations, and digital transformations. It provides tools for client onboarding, quoting, claims processing, customer experience improvements, and content management. Pega's low-code approach allows for the automation of complex processes, making it suitable for enterprises looking for adaptability and rapid deployment. While it offers strong real-time analytics and decision automation, users acknowledge challenges in user interface, integration, and performance aspects. High costs and a learning curve need attention, and enhancements in AI features and cloud services are desired.

What are the key features of Pega Platform?

Easy Implementation: Quick setup for fast project kick-off.
Seamless Process Adaptation: Adapts processes efficiently as business needs evolve.
Fast Prototyping: Enables rapid model creation and testing.
Unified Architecture: Streamlines operations across the platform.
Low-Code Environment: Facilitates swift application development.
Scalability: Supports growth and high-demand scenarios.
Real-Time Analytics: Provides immediate insights into operations.
Decision Automation: Automates standard decision-making processes.
Reusable Components: Encourages efficiency in development through component reuse.

What benefits do organizations find with Pega Platform?

Rapid Deployment: Quick launch of new processes saves time and resources.
Cost Efficiency: Reduces costs through automation and streamlined workflows.
Customer-Centric Solutions: Enhances customer experiences through integrated systems.
Improved Productivity: Automation frees up employee resources for other tasks.
Reliable Performance: Consistent platform performance ensures business continuity.

In banking, Pega Platform automates loan processing, accelerates customer onboarding, and manages compliance. Insurance companies benefit from streamlined claims processing and policy management. Healthcare sectors use the platform for patient engagement and care coordination, enabling organizations to adapt quickly to changing industry requirements.

Pega

Sample Customers

Red Deer County, DHFL Pramerica Life Insurance, Bangkok Airways, PBS, CIZ (Netherlands Ministry of Health), The Dutch Ministry of Defence, Mercer

The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement

Buyer's Guide

OpenText AppWorks vs. Pega Platform

March 2025

Free Report: OpenText AppWorks vs. Pega Platform

Find out what your peers are saying about OpenText AppWorks vs. Pega Platform and other solutions. Updated: March 2025.

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