OpenText AppWorks vs Pega Platform comparison

OpenText and Pega are both solutions in the Business Process Management (BPM) category. OpenText is ranked #31 with an average rating of 7.8, while Pega is ranked #3 with an average rating of 8.0. OpenText holds a 0.4% mindshare in BPM, compared to Pega’s 5.9% mindshare. Additionally, 100% of OpenText users are willing to recommend the solution, compared to 91% of Pega users who would recommend it.

OpenText AppWorks

Read 8 OpenText AppWorks reviews

371 Views
217 Comparison Views

100% willing to recommend

Pega Platform

Read 78 Pega Platform reviews

7,299 Views
5,484 Comparison Views

91% willing to recommend

OpenText AppWorks

Pega Platform

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 6, 2024

Pega Platform and OpenText AppWorks compete in the digital transformation category. Pega Platform seems to have the upper hand in efficiency and automation, while OpenText AppWorks offers superior integration capabilities.

Features: Pega Platform offers process automation, low-code development, and scalability, making it ideal for managing complex workflows. Users highlight its efficiency in handling business rules. OpenText AppWorks features exceptional integration capabilities, customizable applications, and a flexible user experience, connecting with various enterprise systems smoothly.

Room for Improvement: Pega Platform users seek better user training, enhanced documentation, and improved reporting tools. They also mention the need for enhanced onboarding experiences. OpenText AppWorks users need better support for complex integrations, suggest improvements in system stability, and desire more reliable customer support.

Ease of Deployment and Customer Service: Pega Platform provides a smooth deployment and supportive customer service yet could improve setup clarity. OpenText AppWorks, while offering customizable deployment options, can be time-intensive. Users report mixed feelings about customer service due to varying response times.

Pricing and ROI: Pega Platform's setup costs are justified through efficient ROI, resulting from streamlined processes and reduced manual tasks. OpenText AppWorks, with potentially higher pricing, offers significant customization benefits, leading to strategic business advantages.

To learn more, read our detailed OpenText AppWorks vs. Pega Platform Report (Updated: October 2024).

Buyer's Guide

OpenText AppWorks vs. Pega Platform

October 2024

Download the complete report

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Categories and Ranking

OpenText AppWorks

Ranking in Business Process Management (BPM)

31st

Average Rating

7.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Pega Platform

Ranking in Business Process Management (BPM)

3rd

Average Rating

8.2

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Business Rules Management (1st), Process Automation (2nd), Rapid Application Development Software (6th), Low-Code Development Platforms (7th)

Mindshare comparison

As of October 2024, in the Business Process Management (BPM) category, the mindshare of OpenText AppWorks is 0.4%, up from 0.2% compared to the previous year. The mindshare of Pega Platform is 5.9%, down from 7.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Business Process Management (BPM)

Featured Reviews

Ankit Mehta

Partner and Co-founder at Adnate IT Solutions

Feb 7, 2024

Automates processes like purchase requisition to purchase orders, RFQ processes, vendor onboarding, project budgeting, and business case creation

The setup process is relatively straightforward, typically taking around four to five hours for installation. While setting up high availability and multiple nodes may require additional time, the standard installation process is simple and can usually be completed within three to four hours.Deployment can be straightforward, especially with the addition of CL/CD capabilities in recent versions, leveraging Docker and Kubernetes. Even before these enhancements, the standard process of creating and installing packages with dependencies was relatively uncomplicated. Maintenance typically requires only one or two resources per customer, with more significant landscapes potentially requiring two or three resources. I rate the product's ease of integrating with existing infrastructure a nine out of ten.

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Balaji Choda

Manager Acquisition at American Express

May 9, 2024

Provides built-in frameworks that can be reused and reduces time and cost

The frameworks are built over the core Pega platform. All the codes are already built. A user can directly use the framework according to their needs. All the corresponding data models and processes already built in the framework can be reused with our custom layer. The tool reduces our costs. It is faster to implement. The solution has everything. It is model-driven. It generates its own code. It has a rules engine. Previously, Pega had its own UI. Now, we have Constellation DX API. It helps us have any user interface we need, like Angular or React. API helps create work objects in the workflow.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"From a business perspective, the most valuable aspect lies in the optimization of processes."

"In terms of the scalability and the handling of complexity, the customers are satisfied, and we also have confidence in the solution to achieve whatever implementations are required."

"The monitoring aspect is highly valuable, as it offers an exceptional capability to track every minute of action performed by a business user in the global context."

"We've automated several processes, including purchase requisition to purchase orders, RFQ processes, vendor onboarding, project budgeting, and business case creation. The recent versions of OpenText AppWorks, especially those incorporating low-code functionalities, have had a significant positive impact. In some cases, we've observed a remarkable reduction in development time, ranging from 50 to 75 percent. The MTP model and life cycle have facilitated rapid development cycles."

"OpenText AppWorks has standard features such as system-to-system and human-to-human integrations, but what I find most valuable in the solution is its monitoring feature that tells you more about your processes, how to restart and how to stop each process, etc."

"AppWorks is a very quick development platform with low-coding capability and strong integration with third-party systems."

"We really appreciate the process automation and how can you create human tasks as one of your processes."

"One of the most useful features is the code is customizable, we can make it our own."

"It is quite configurable, which is the most exciting feature. We can easily configure it as per our needs."

"The most valuable feature is flexibility, as we can configure it to best suit our requirements."

"The most valuable features of the solution are case management, routing, and low-code environment."

"Pega BPM offers a lot of out-of-the-box functionalities."

"The most valuable feature is the ease of deployment."

"Pricing is a little on the high side."

"Case Management is the most valuable feature of PegaRULES, which is not found in other BPM tools."

"The most valuable feature of Pega BPM is step-by-step voice guidance that converts your problem statement into different diagrams and then implements the process."

More Pega Platform pros

Cons

"The integration could improve."

"The crucial missing element is the archival function."

"AppWorks could be improved by including BPM simulation."

"There is room for improvement in the pricing structure."

"The solution needs to continue to enhance the low-coding feature within the product itself."

"There could be some improvements with the low code design part. It could be more customizable and more user friendly."

"A room for improvement in OpenText AppWorks is its user interface. It should have mobile compatibility because right now, you still have to make two applications with a user interface for Android and a user interface for iOS, so if OpenText AppWorks can provide one UI that can be used across all devices, that would make the solution better. An additional feature I'd like to see in the next release of OpenText AppWorks is a better UI in terms of the look and feel. Another feature I'd like to see in the next version of the solution is mobile compatibility because, at the moment, you have to make your application mobile-ready or compatible with mobile devices because there's no provision for it in OpenText AppWorks."

"OpenText AppWork's low-code capabilities can be enhanced by integrating them with AI offerings like Aviator."

"The solution's pricing model or licensing model could be a little better."

"There have been some performance scalability issues. Suppose you want to add more users. You go from, say, 800 users to 1,500 users, and sometimes that creates issues for which there is no clear explanation. To fix it you have to escalate it with customer service and sometimes the response is not up to the mark in resolving those issues."

"The UI cannot be customized in the solution"

"There are some UX shortcomings within the solution. However, it's my understanding that they have addressed them and in the next three months they will come out with a new updated version. They will be moving away from HTML5."

"Pega should work on redefining their model and creating a demand for their skills."

"Sometimes when we are patching some data from the database, we are getting added as a timeout."

"The previous versions had good training documents but the updated versions need to improve the documentation."

"I think there is room for improvement in the low code/ no code environment that they're promoting now. That needs to be aligned a little bit more. I still feel that it is not that friendly for a person who has no experience with Pega to just go in and try to create something."

More Pega Platform cons

Pricing and Cost Advice

"The price is on the higher side."

"AppWorks is pretty expensive."

"Pricing for OpenText AppWorks, specifically in the Indian market, is reasonable, but I'm not aware if it's still reasonable outside of India. The licensing cost is based on the number of licenses and the number of users. OpenText AppWorks has different licensing options."

"There is a user-based perpetual license."

"The licensing cost varies based on several factors, such as the size of the customer and the domain URL."

"The licensing model for Pega BPM needs to be improved."

"The licensing model from Pega BPM is too complex and is more expensive than other solutions, such as SAP. The overall price of the solution depends on the use case."

"I would rate the product's pricing a six out of ten."

"In terms of the price, if I were to compare Pega to other tools, it would be more expensive, but it would also provide you with the same features."

"It is cost-effective for medium enterprises. It is cheaper than ServiceNow."

"The solution could be less expensive according to my customers. However, I think the price of the solution is fair."

"They need to come up with licensing options. Right now they do have a cloud-based option, but the cloud prices I've seen are much more expensive compared to competing products."

"They have both on-premise and cloud licensing. If you are a small to medium company, go for the cloud option because that eliminates a lot of the setting up of your DevTest and performance environments, multiple environments, because you can buy that from Pega with the cloud option. So your setup time really goes down. If you're a large company, then you're better off putting it within your company. You have other skill resources within your company to create environments."

More Pega Platform pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

12%

Financial Services Firm

11%

Insurance Company

11%

Government

10%

Financial Services Firm

28%

Computer Software Company

13%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about OpenText AppWorks?

We've automated several processes, including purchase requisition to purchase orders, RFQ processes, vendor onboarding, project budgeting, and business case creation. The recent versions of OpenTex...

See all answers

What is your experience regarding pricing and costs for OpenText AppWorks?

The licensing cost varies based on several factors, such as the size of the customer and the domain URL. There isn't a fixed cost, and it's determined after sharing relevant details with the OpenTe...

See all answers

What needs improvement with OpenText AppWorks?

OpenText AppWork's low-code capabilities can be enhanced by integrating them with AI offerings like Aviator.

See all answers

Is Pega BPM easy to work with and can beginners utilize this software?

You do need some preparation to be able to use all functions of Pega BPM. However, all users of this platform are in luck as it comes with good documentation and you can learn pretty much everythin...

See all answers

Have you encountered any issues while using Pega BPM and were you assisted by the company?

My company has been using this tool for years and the only issue we have had, if you can call it that, was while setting it up. When we were setting it up initially, we had some drawbacks and could...

See all answers

When you consider the features and benefits of Pega BPM, would you say this product is fairly priced?

Pega BPM can be considered overpriced for some; it all depends on the size of your company and the requirements of your customers. Sure, there are products out there that do the things that Pega B...

See all answers

Comparisons

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Compared 25% of the time

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Compared 20% of the time

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Compared 20% of the time

Camunda vs OpenText AppWorks

Compared 14% of the time

OutSystems vs OpenText AppWorks

Compared 14% of the time

More OpenText AppWorks Competitors

ServiceNow vs Pega Platform

Compared 24% of the time

Camunda vs Pega Platform

Compared 17% of the time

Appian vs Pega Platform

Compared 7% of the time

IBM BPM vs Pega Platform

Compared 6% of the time

Microsoft Power Apps vs Pega Platform

Compared 5% of the time

More Pega Platform Competitors

Product Reports

Buyer's Guide

OpenText AppWorks

October 2024

Download OpenText AppWorks product report

Buyer's Guide

Pega Platform

October 2024

Download Pega Platform product report

Also Known As

No data available

Pega BPM, Pegasystems, SmartBPM, PegaRULES

Learn More

OpenText

Video not available

Pega

Overview

OpenText Appworks. AppWorks is OpenText's Enterprise Application Development and Management platform. It allows you to quickly and easily build purpose-specific apps for the enterprise using the web technologies such as HTML5, CSS3 and JavaScript. These apps can connect to the OpenText EIM Suite using RESTful API.

Pega Platform facilitates business process management, case management, and workflow automation for industries like banking, insurance, and healthcare. It supports digital transformation and customer service enhancements with its low-code capabilities and seamless integrations.

Pega Platform enables users to create efficient systems for case management, financial operations, and digital transformations. It provides tools for client onboarding, quoting, claims processing, customer experience improvements, and content management. Pega's low-code approach allows for the automation of complex processes, making it suitable for enterprises looking for adaptability and rapid deployment. While it offers strong real-time analytics and decision automation, users acknowledge challenges in user interface, integration, and performance aspects. High costs and a learning curve need attention, and enhancements in AI features and cloud services are desired.

What are the key features of Pega Platform?

Easy Implementation: Quick setup for fast project kick-off.
Seamless Process Adaptation: Adapts processes efficiently as business needs evolve.
Fast Prototyping: Enables rapid model creation and testing.
Unified Architecture: Streamlines operations across the platform.
Low-Code Environment: Facilitates swift application development.
Scalability: Supports growth and high-demand scenarios.
Real-Time Analytics: Provides immediate insights into operations.
Decision Automation: Automates standard decision-making processes.
Reusable Components: Encourages efficiency in development through component reuse.

What benefits do organizations find with Pega Platform?

Rapid Deployment: Quick launch of new processes saves time and resources.
Cost Efficiency: Reduces costs through automation and streamlined workflows.
Customer-Centric Solutions: Enhances customer experiences through integrated systems.
Improved Productivity: Automation frees up employee resources for other tasks.
Reliable Performance: Consistent platform performance ensures business continuity.

In banking, Pega Platform automates loan processing, accelerates customer onboarding, and manages compliance. Insurance companies benefit from streamlined claims processing and policy management. Healthcare sectors use the platform for patient engagement and care coordination, enabling organizations to adapt quickly to changing industry requirements.

Sample Customers

Red Deer County, DHFL Pramerica Life Insurance, Bangkok Airways, PBS, CIZ (Netherlands Ministry of Health), The Dutch Ministry of Defence, Mercer

The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement

Buyer's Guide

OpenText AppWorks vs. Pega Platform

October 2024

Free Report: OpenText AppWorks vs. Pega Platform

Find out what your peers are saying about OpenText AppWorks vs. Pega Platform and other solutions. Updated: October 2024.

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