OpenText AppWorks vs Pega Platform comparison

OpenText and Pega are both solutions in the Business Process Management (BPM) category. OpenText is ranked #19 with an average rating of 7.4, while Pega is ranked #3 with an average rating of 8.1. OpenText holds a 0.4% mindshare in BPM, compared to Pega’s 5.7% mindshare. Additionally, 100% of OpenText users are willing to recommend the solution, compared to 91% of Pega users who would recommend it.

OpenText AppWorks

Read 9 OpenText AppWorks reviews

343 Views
219 Comparison Views

100% willing to recommend

Pega Platform

Read 82 Pega Platform reviews

6,342 Views
4,882 Comparison Views

91% willing to recommend

OpenText AppWorks

Pega Platform

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 12, 2025

Pega Platform and OpenText AppWorks operate in the low-code development and business process management category. Pega Platform appears to have an edge in wide-ranging enterprise features, while OpenText AppWorks excels in process efficiency and system unification.

Features: Pega Platform offers low-code capabilities, strong case management, and robust integration support, making it suitable for complex enterprise needs. OpenText AppWorks features efficient process optimization, system unification, and low-code development, enhancing integration and optimization for streamlined business processes.

Room for Improvement: Pega Platform needs improvements in user experience and pricing models, with user feedback highlighting complex integrations and version upgrades. OpenText AppWorks requires enhancements in mobile compatibility, user interface, and archival features, with users noting integration capability improvements.

Ease of Deployment and Customer Service: Pega Platform supports deployment in multiple environments, including on-premises and cloud options, with mixed customer support feedback. OpenText AppWorks provides hybrid deployment options with generally positive support ratings, highlighting efficient problem resolutions.

Pricing and ROI: Pega Platform is positioned as a premium product with high pricing but justified by strong ROI and enterprise functionality, offering flexible pricing models. OpenText AppWorks provides moderate pricing with diverse licensing options, appealing to cost-sensitive markets seeking efficiency without high costs.

To learn more, read our detailed OpenText AppWorks vs. Pega Platform Report (Updated: January 2025).

Buyer's Guide

OpenText AppWorks vs. Pega Platform

January 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

OpenText AppWorks

Ranking in Business Process Management (BPM)

19th

Average Rating

7.6

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Pega Platform

Ranking in Business Process Management (BPM)

3rd

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Business Rules Management (1st), Process Automation (2nd), Rapid Application Development Software (6th), Low-Code Development Platforms (7th)

Mindshare comparison

As of January 2025, in the Business Process Management (BPM) category, the mindshare of OpenText AppWorks is 0.4%, up from 0.2% compared to the previous year. The mindshare of Pega Platform is 5.7%, down from 7.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Business Process Management (BPM)

Featured Reviews

George_Thomas

Unit Head, Enterprise Application at a financial services firm with 1,001-5,000 employees

Provides valuable business process management notation models but needs integration enhancements

We primarily use OpenText AppWorks for financial workflows, syncing between customer data, and workflow management related to financial tasks and batch updates OpenText provides valuable business process management notation models and is a lightweight application. Its customer support is reliable…

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Shibankur Mishra

Senior Consultant at Capgemini

It lets you do any modifications easily compared to legacy solutions as it's a low-code, no-code tool

What PegaRULES should work on is the integration aspect. I can integrate it with other platforms, but that can take time. It would be good if integration could be automated or if the tool had more out-of-the-box integration features. Apart from that, I can do most of the integrations with other platforms in PegaRULES. Still, from a development perspective, as a software developer, I would like to see an easier way to implement integrations where I can click a few screens or do less coding for integration. Still, if I have to do any integration, it would be possible in PegaRULES, but it would take two to three hours to complete. I want a more straightforward integration process in the tool because compared to Microsoft Power Platform, another low-code, no-code tool, Microsoft Power Platform is relatively straightforward to integrate with Twitter. You can quickly get the feeds from Twitter. Microsoft Power Platform has an out-of-the-box integration setup with Twitter. Based on this example, PegaRULES could have a more straightforward integration piece. If the tool had more default integration pieces or out-of-the-box integrations with other platforms by default, that would help a lot. For example, Twitter integration, ChatGPT integration, etc., especially because ChatGPT is becoming popular. Otherwise, I'll have to write some custom code and then create the connectors and the HTTP connectors and connect the connectors to the system manually, which takes time. I want default integrations that I can plug and play to make integrations in PegaRULES easier. Integration with the latest AI is a feature I want to see in PegaRULES. For example, an out-of-the-box integration with ChatGPT because I'm working on an integration piece for one of my own POCs, but I need custom coding to build that feature. I need a feature that lets you click a button to integrate PegaRULES with multiple platforms to make the integration process very easy. Less custom coding when it comes to integration is also what I want to see in the tool, though that impacts developers like me rather than the customer experience because it's more the backend.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"AppWorks is a very quick development platform with low-coding capability and strong integration with third-party systems."

"In terms of the scalability and the handling of complexity, the customers are satisfied, and we also have confidence in the solution to achieve whatever implementations are required."

"One of the most useful features is the code is customizable, we can make it our own."

"From a business perspective, the most valuable aspect lies in the optimization of processes."

"We really appreciate the process automation and how can you create human tasks as one of your processes."

"The monitoring aspect is highly valuable, as it offers an exceptional capability to track every minute of action performed by a business user in the global context."

"We've automated several processes, including purchase requisition to purchase orders, RFQ processes, vendor onboarding, project budgeting, and business case creation. The recent versions of OpenText AppWorks, especially those incorporating low-code functionalities, have had a significant positive impact. In some cases, we've observed a remarkable reduction in development time, ranging from 50 to 75 percent. The MTP model and life cycle have facilitated rapid development cycles."

"OpenText AppWorks has standard features such as system-to-system and human-to-human integrations, but what I find most valuable in the solution is its monitoring feature that tells you more about your processes, how to restart and how to stop each process, etc."

More OpenText AppWorks pros

"The robotic process automation has increased the confidence of business users."

"Powerful, full-featured business process management with excellent support"

"Whenever a customer needs to do something, the way Pega designs the whole thing into an easy number of steps makes the flow from the actual intent to the actual final results pretty fast."

"It is easy to use, easy to understand, easy to implement and easy to enhance and we can do it as a Cloud. Also it is very user friendly."

"While Pega technical support is okay, it also depends on the issues you need help with and who your contact is with Pega."

"It's a good tool for workflow automation."

"The technical support of Pega BPM is very good."

"It is a stable product."

More Pega Platform pros

Cons

"OpenText needs improvements in its integration model to align with newer integration types."

"The crucial missing element is the archival function."

"AppWorks could be improved by including BPM simulation."

"The solution needs to continue to enhance the low-coding feature within the product itself."

"There could be some improvements with the low code design part. It could be more customizable and more user friendly."

"The integration could improve."

"OpenText AppWork's low-code capabilities can be enhanced by integrating them with AI offerings like Aviator."

"A room for improvement in OpenText AppWorks is its user interface. It should have mobile compatibility because right now, you still have to make two applications with a user interface for Android and a user interface for iOS, so if OpenText AppWorks can provide one UI that can be used across all devices, that would make the solution better. An additional feature I'd like to see in the next release of OpenText AppWorks is a better UI in terms of the look and feel. Another feature I'd like to see in the next version of the solution is mobile compatibility because, at the moment, you have to make your application mobile-ready or compatible with mobile devices because there's no provision for it in OpenText AppWorks."

More OpenText AppWorks cons

"The pricing model needs to be improved. Right now, it's too expensive."

"Reporting is not so clear and not so great. We really struggle to get the right reporting. When we need reporting based on the content of the tickets, we are not able to get it. The MIS reporting is not great. That's one of the reasons why we are switching to ServiceNow. Its compatibility with the higher versions of Internet Explorer should be improved. It really works well in Mozilla Firefox or any other browser, but when it comes to Microsoft Edge or Internet Explorer, sometimes, the layout gets disturbed. The positioning of the buttons changes, and there is some distortion in the layout. I am not sure whether it is our configuration problem or Pega's, but when it is working in Mozilla Firefox, it should also work in Microsoft Edge or Internet Explorer."

"The main problem with Pega is that it is quite complex, so it is very difficult for the developer to learn."

"Sometimes when we are patching some data from the database, we are getting added as a timeout."

"I believe they simplify the application development. It is still complex. The learning is not easy, it takes time compared to other products on the market."

"The biggest thing I have seen is when going from one version to another and upgrading to the latest version, it takes a pretty long time for an organization to go through an upgrade process. I think that's an area where they can make it a little smoother."

"What PegaRULES should work on is the integration aspect. I can integrate it with other platforms, but that can take time. It would be good if integration could be automated or if the tool had more out-of-the-box integration features."

"There have been some performance scalability issues. Suppose you want to add more users. You go from, say, 800 users to 1,500 users, and sometimes that creates issues for which there is no clear explanation. To fix it you have to escalate it with customer service and sometimes the response is not up to the mark in resolving those issues."

More Pega Platform cons

Pricing and Cost Advice

"There is a user-based perpetual license."

"Pricing for OpenText AppWorks, specifically in the Indian market, is reasonable, but I'm not aware if it's still reasonable outside of India. The licensing cost is based on the number of licenses and the number of users. OpenText AppWorks has different licensing options."

"AppWorks is pretty expensive."

"The licensing cost varies based on several factors, such as the size of the customer and the domain URL."

"The price is on the higher side."

"In terms of the pricing for Pega BPM, other solutions may be cheaper, but it doesn't matter if Pega BPM has a higher price tag because what's important is that it's the best solution, and that is what people look for. If I would rate the pricing for the solution, I'd give it three out of five. You have to pay extra for additional features in Pega BPM."

"The licensing is on a yearly basis. Because of our special relationship, all the training certifications are free of cost. All our employees can do Pega certifications at zero cost. It is all on Pega."

"The costing model for Pega BPM is different. One is a license that you can pay yearly. Another licensing model for Pega BPM is based on the number of cases you create in production in a year. Costing based on use cases is also available for Pega BPM. I don't have information on its exact pricing or costs, though."

"PegaRULES is a good product, but its pricing is a bit on the premium side, especially for professionals."

"The price is a bit expensive."

"Pega BPM is expensive because it's a leading product, but it also delivers a good return on investment (ROI)."

"The pricing is pretty good, compared to other similar products."

"In terms of the price, if I were to compare Pega to other tools, it would be more expensive, but it would also provide you with the same features."

More Pega Platform pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

12%

Computer Software Company

11%

Insurance Company

Manufacturing Company

Financial Services Firm

28%

Computer Software Company

12%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about OpenText AppWorks?

We've automated several processes, including purchase requisition to purchase orders, RFQ processes, vendor onboarding, project budgeting, and business case creation. The recent versions of OpenTex...

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What is your experience regarding pricing and costs for OpenText AppWorks?

OpenText AppWorks is somewhere mid-tier in terms of pricing compared to other products like Pega and IBM. It is not as costly. However, you need good negotiation with the vendor for the best pricing.

See all answers

What needs improvement with OpenText AppWorks?

OpenText needs improvements in its integration model to align with newer integration types. The BPMN 2.0 model does not function as designed, and there are challenges with application performance a...

See all answers

Is Pega BPM easy to work with and can beginners utilize this software?

You do need some preparation to be able to use all functions of Pega BPM. However, all users of this platform are in luck as it comes with good documentation and you can learn pretty much everythin...

See all answers

Have you encountered any issues while using Pega BPM and were you assisted by the company?

My company has been using this tool for years and the only issue we have had, if you can call it that, was while setting it up. When we were setting it up initially, we had some drawbacks and could...

See all answers

When you consider the features and benefits of Pega BPM, would you say this product is fairly priced?

Pega BPM can be considered overpriced for some; it all depends on the size of your company and the requirements of your customers. Sure, there are products out there that do the things that Pega B...

See all answers

Comparisons

ServiceNow Now Platform vs OpenText AppWorks

Compared 21% of the time

Appian vs OpenText AppWorks

Compared 19% of the time

Camunda vs OpenText AppWorks

Compared 19% of the time

Microsoft Power Apps vs OpenText AppWorks

Compared 18% of the time

OutSystems vs OpenText AppWorks

Compared 14% of the time

More OpenText AppWorks Competitors

ServiceNow vs Pega Platform

Compared 21% of the time

Camunda vs Pega Platform

Compared 17% of the time

Appian vs Pega Platform

Compared 7% of the time

IBM BPM vs Pega Platform

Compared 6% of the time

Unqork vs Pega Platform

Compared 5% of the time

More Pega Platform Competitors

Product Reports

Buyer's Guide

OpenText AppWorks

January 2025

Download OpenText AppWorks product report

Buyer's Guide

Pega Platform

January 2025

Download Pega Platform product report

Also Known As

No data available

Pega BPM, Pegasystems, SmartBPM, PegaRULES

Learn More

OpenText

Video not available

Pega

Overview

OpenText Appworks. AppWorks is OpenText's Enterprise Application Development and Management platform. It allows you to quickly and easily build purpose-specific apps for the enterprise using the web technologies such as HTML5, CSS3 and JavaScript. These apps can connect to the OpenText EIM Suite using RESTful API.

Pega Platform facilitates business process management, case management, and workflow automation for industries like banking, insurance, and healthcare. It supports digital transformation and customer service enhancements with its low-code capabilities and seamless integrations.

Pega Platform enables users to create efficient systems for case management, financial operations, and digital transformations. It provides tools for client onboarding, quoting, claims processing, customer experience improvements, and content management. Pega's low-code approach allows for the automation of complex processes, making it suitable for enterprises looking for adaptability and rapid deployment. While it offers strong real-time analytics and decision automation, users acknowledge challenges in user interface, integration, and performance aspects. High costs and a learning curve need attention, and enhancements in AI features and cloud services are desired.

What are the key features of Pega Platform?

Easy Implementation: Quick setup for fast project kick-off.
Seamless Process Adaptation: Adapts processes efficiently as business needs evolve.
Fast Prototyping: Enables rapid model creation and testing.
Unified Architecture: Streamlines operations across the platform.
Low-Code Environment: Facilitates swift application development.
Scalability: Supports growth and high-demand scenarios.
Real-Time Analytics: Provides immediate insights into operations.
Decision Automation: Automates standard decision-making processes.
Reusable Components: Encourages efficiency in development through component reuse.

What benefits do organizations find with Pega Platform?

Rapid Deployment: Quick launch of new processes saves time and resources.
Cost Efficiency: Reduces costs through automation and streamlined workflows.
Customer-Centric Solutions: Enhances customer experiences through integrated systems.
Improved Productivity: Automation frees up employee resources for other tasks.
Reliable Performance: Consistent platform performance ensures business continuity.

In banking, Pega Platform automates loan processing, accelerates customer onboarding, and manages compliance. Insurance companies benefit from streamlined claims processing and policy management. Healthcare sectors use the platform for patient engagement and care coordination, enabling organizations to adapt quickly to changing industry requirements.

Sample Customers

Red Deer County, DHFL Pramerica Life Insurance, Bangkok Airways, PBS, CIZ (Netherlands Ministry of Health), The Dutch Ministry of Defence, Mercer

The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement

Buyer's Guide

OpenText AppWorks vs. Pega Platform

January 2025

Free Report: OpenText AppWorks vs. Pega Platform

Find out what your peers are saying about OpenText AppWorks vs. Pega Platform and other solutions. Updated: January 2025.

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