Try our new research platform with insights from 80,000+ expert users

OpenText AppWorks vs OutSystems comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

OpenText AppWorks
Average Rating
7.6
Reviews Sentiment
6.7
Number of Reviews
9
Ranking in other categories
Business Process Management (BPM) (19th)
OutSystems
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
51
Ranking in other categories
Mobile Development Platforms (1st), Rapid Application Development Software (3rd), Low-Code Development Platforms (2nd)
 

Mindshare comparison

While both are Process, Business Automation, and Digital Transformation solutions, they serve different purposes. OpenText AppWorks is designed for Business Process Management (BPM) and holds a mindshare of 0.4%, up 0.2% compared to last year.
OutSystems, on the other hand, focuses on Low-Code Development Platforms, holds 10.6% mindshare, up 9.9% since last year.
Business Process Management (BPM)
Low-Code Development Platforms
 

Featured Reviews

George_Thomas - PeerSpot reviewer
Provides valuable business process management notation models but needs integration enhancements
We primarily use OpenText AppWorks for financial workflows, syncing between customer data, and workflow management related to financial tasks and batch updates OpenText provides valuable business process management notation models and is a lightweight application. Its customer support is reliable…
Bireswar Das - PeerSpot reviewer
A low-code platform for the development of mobile and web enterprise applications
To illustrate a case, the customer initially had a private cloud, essentially a data center hosted within it. They needed a disaster recovery solution, which would involve using a public cloud. This situation led to some deployment challenges due to the hybrid nature of their setup. However, once we implemented the solution for them, they were extremely satisfied. The process was not only effective but also quite speedy. To be more precise, we completed it in around 100 days, even though they initially requested it to be done in four months. They were very pleased with the efficiency of the implementation.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"One of the most useful features is the code is customizable, we can make it our own."
"From a business perspective, the most valuable aspect lies in the optimization of processes."
"OpenText AppWorks has standard features such as system-to-system and human-to-human integrations, but what I find most valuable in the solution is its monitoring feature that tells you more about your processes, how to restart and how to stop each process, etc."
"Its customer support is reliable and easy to approach."
"AppWorks is a very quick development platform with low-coding capability and strong integration with third-party systems."
"In terms of the scalability and the handling of complexity, the customers are satisfied, and we also have confidence in the solution to achieve whatever implementations are required."
"The monitoring aspect is highly valuable, as it offers an exceptional capability to track every minute of action performed by a business user in the global context."
"We really appreciate the process automation and how can you create human tasks as one of your processes."
"It is easy to use."
"One thing I like about OutSystems is that there's no lock-in. You can keep running your applications because it's on .NET and hosted centrally. That's one of the advantages I see there in terms of not having an IT strategy that has a dependency on a particular platform."
"The most valuable feature of OutSystems with discipline and the development processes. Instead of each developer doing tasks on their own with their own approach, et cetera, the solution would help bring some organization to the development process."
"OutSystems is a low-code solution. Most features are like drag-and-drop, so it's pretty easy to work. Thus it helps the organization by saving time for developers."
"There is literally a ton of stuff it can do. It's very flexible."
"The most valuable feature of the solution is that it allows users to easily build applications."
"Once built, web/mobile components can be reused in all new developments. In addition, the OutSystems Forge is very useful. We can exchange components and even already-built applications, reducing costs to build specific solutions."
"The most valuable feature of OutSystems is the drag and drop and toolchains in the small AI developing environment. Additionally, the documentation is helpful."
 

Cons

"The crucial missing element is the archival function."
"OpenText needs improvements in its integration model to align with newer integration types."
"A room for improvement in OpenText AppWorks is its user interface. It should have mobile compatibility because right now, you still have to make two applications with a user interface for Android and a user interface for iOS, so if OpenText AppWorks can provide one UI that can be used across all devices, that would make the solution better. An additional feature I'd like to see in the next release of OpenText AppWorks is a better UI in terms of the look and feel. Another feature I'd like to see in the next version of the solution is mobile compatibility because, at the moment, you have to make your application mobile-ready or compatible with mobile devices because there's no provision for it in OpenText AppWorks."
"The integration could improve."
"AppWorks could be improved by including BPM simulation."
"There could be some improvements with the low code design part. It could be more customizable and more user friendly."
"The solution needs to continue to enhance the low-coding feature within the product itself."
"OpenText AppWork's low-code capabilities can be enhanced by integrating them with AI offerings like Aviator."
"The customer service and support are maintaining a two-day SLA for everything. 48 hours is very high."
"There is room for improvement in technical support."
"The prices should be lower. It is a little bit too high for a small market."
"I'd like to see AI features integrated into the solution."
"The product could benefit from improved connectors to integrate with outside platforms."
"OutSystems does not provide any native reporting resources. All reports must be created with other tools or as a webpage."
"Writing custom code still needs to be done via Integration Studio. This might have been added to the IDE."
"I like the OutSystems platform. I am working on integrating it with another platform using APIs, however, it has proven to be difficult. The main issue I am facing is obtaining authorization tokens as well as access and refresh tokens. It may be due to my lack of knowledge of APIs as it is new to me."
 

Pricing and Cost Advice

"Pricing for OpenText AppWorks, specifically in the Indian market, is reasonable, but I'm not aware if it's still reasonable outside of India. The licensing cost is based on the number of licenses and the number of users. OpenText AppWorks has different licensing options."
"The licensing cost varies based on several factors, such as the size of the customer and the domain URL."
"The price is on the higher side."
"AppWorks is pretty expensive."
"There is a user-based perpetual license."
"I think the pricing for OutSystems is comparable with similar solutions. I would place it somewhere in the middle. We pay for the bundle and don't pay anything extra in terms of licensing and other fees."
"The subscription is billed on a yearly basis."
"OutSystems is a very expensive solution, and it has to be cheaper."
"OutSystems is a good solution, but it's not cheap."
"It is very high price."
"There is a need to make yearly payments towards the licensing costs attached to OutSystems. It is an expensive product."
"For a single application, it's too expensive."
"There is a free trial to use this solution and other options available, such as enterprise. There are different subscription plans."
report
Use our free recommendation engine to learn which Business Process Management (BPM) solutions are best for your needs.
831,265 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
12%
Computer Software Company
11%
Insurance Company
9%
Manufacturing Company
9%
Educational Organization
33%
Computer Software Company
12%
Financial Services Firm
7%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about OpenText AppWorks?
We've automated several processes, including purchase requisition to purchase orders, RFQ processes, vendor onboarding, project budgeting, and business case creation. The recent versions of OpenTex...
What is your experience regarding pricing and costs for OpenText AppWorks?
OpenText AppWorks is somewhere mid-tier in terms of pricing compared to other products like Pega and IBM. It is not as costly. However, you need good negotiation with the vendor for the best pricing.
What needs improvement with OpenText AppWorks?
OpenText needs improvements in its integration model to align with newer integration types. The BPMN 2.0 model does not function as designed, and there are challenges with application performance a...
Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...
What industries do you think OutSystems is most useful for?
I cannot really name an industry in which OutSystems cannot be beneficial. Who does not want to make top-notch applications that work in no time? And OutsyStems does exactly that. The low-code plat...
How did you decide which OutSystems edition was the best one for you?
We started using OutSystems fairly recently, so we are still on the free version of it. My company is still testing how we like the platform, but so far, we have been satisfied with it and will li...
 

Comparisons

 

Overview

 

Sample Customers

Red Deer County, DHFL Pramerica Life Insurance, Bangkok Airways, PBS, CIZ (Netherlands Ministry of Health), The Dutch Ministry of Defence, Mercer
Randstad, Warner Brothers, HP, Intel, ING, Banco Popular, Thrivent Financial, Bacardi, Kent State University, Bacardi, FICO, ING, Vodafone, AbbVie, Estafeta, Siemens, Vopak
Find out what your peers are saying about OpenText AppWorks vs. OutSystems and other solutions. Updated: July 2023.
831,265 professionals have used our research since 2012.