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OpenText AppWorks vs OutSystems comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

OpenText AppWorks
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
10
Ranking in other categories
Business Process Management (BPM) (20th)
OutSystems
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
51
Ranking in other categories
Mobile Development Platforms (1st), Rapid Application Development Software (3rd), Low-Code Development Platforms (2nd)
 

Mindshare comparison

While both are Process, Business Automation, and Digital Transformation solutions, they serve different purposes. OpenText AppWorks is designed for Business Process Management (BPM) and holds a mindshare of 0.5%, up 0.2% compared to last year.
OutSystems, on the other hand, focuses on Low-Code Development Platforms, holds 10.4% mindshare, up 9.9% since last year.
Business Process Management (BPM)
Low-Code Development Platforms
 

Featured Reviews

Senthil Natarajan - PeerSpot reviewer
The solution enables automation of supply chain and invoice processing with comprehensive integration and workflow capabilities
The main valuable features of OpenText AppWorks ( /products/opentext-appworks-reviews ) are the BPM ( /products/informatica-intelligent-data-management-cloud-idmc-reviews ) modules. There is the standard BPM ( /products/informatica-intelligent-data-management-cloud-idmc-reviews ) modeler and a case modeler. These are two strong features from the workflow layer. Additionally, the integration capability of the solution is beneficial. With these features, we are able to use OpenText AppWorks for automating supply-chain-related problems, vendor process automations, and invoice automations. We have built almost twenty-plus types of solutions and implemented around three hundred fifty-plus implementations. The solution also allows us to integrate it with our ERP ( /categories/erp ) system.
Bireswar Das - PeerSpot reviewer
A low-code platform for the development of mobile and web enterprise applications
To illustrate a case, the customer initially had a private cloud, essentially a data center hosted within it. They needed a disaster recovery solution, which would involve using a public cloud. This situation led to some deployment challenges due to the hybrid nature of their setup. However, once we implemented the solution for them, they were extremely satisfied. The process was not only effective but also quite speedy. To be more precise, we completed it in around 100 days, even though they initially requested it to be done in four months. They were very pleased with the efficiency of the implementation.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"AppWorks is a very quick development platform with low-coding capability and strong integration with third-party systems."
"The monitoring aspect is highly valuable, as it offers an exceptional capability to track every minute of action performed by a business user in the global context."
"From a business perspective, the most valuable aspect lies in the optimization of processes."
"Its customer support is reliable and easy to approach."
"We've automated several processes, including purchase requisition to purchase orders, RFQ processes, vendor onboarding, project budgeting, and business case creation. The recent versions of OpenText AppWorks, especially those incorporating low-code functionalities, have had a significant positive impact. In some cases, we've observed a remarkable reduction in development time, ranging from 50 to 75 percent. The MTP model and life cycle have facilitated rapid development cycles."
"The good part of OpenText AppWorks is that all of its components are together in one platform, including integration capability, UI capability, and workflow capability."
"OpenText AppWorks has standard features such as system-to-system and human-to-human integrations, but what I find most valuable in the solution is its monitoring feature that tells you more about your processes, how to restart and how to stop each process, etc."
"We really appreciate the process automation and how can you create human tasks as one of your processes."
"The flow editor is the most valuable feature. It is simple and intuitive, and it can guide you step-by-step."
"Scalability proved to be an exceptionally beneficial feature."
"The most valuable feature of OutSystems is the drag and drop and toolchains in the small AI developing environment. Additionally, the documentation is helpful."
"Once built, web/mobile components can be reused in all new developments. In addition, the OutSystems Forge is very useful. We can exchange components and even already-built applications, reducing costs to build specific solutions."
"The most valuable features of OutSystems are the user interface, the flexibility to quickly integrate with almost anything in the system, and the ability to connect with databases."
"The most valuable feature of the solution is that it allows users to easily build applications."
"The solution helps to build mobile and web applications on SOAP and REST. You can integrate it with backend systems by submitting a code."
"OutSystems is a hybrid framework and supports my mobile and web application development needs. This means I don't have to write separate code for mobile applications. It adapts the UI and functionality, whether I'm developing for web or mobile interfaces. All I need to do is provide the layout during development."
 

Cons

"There could be some improvements with the low code design part. It could be more customizable and more user friendly."
"The crucial missing element is the archival function."
"The integration could improve."
"From an enterprise point, their pricing is a little bit crazy because they don't have a SaaS model."
"OpenText AppWork's low-code capabilities can be enhanced by integrating them with AI offerings like Aviator."
"OpenText needs improvements in its integration model to align with newer integration types."
"A room for improvement in OpenText AppWorks is its user interface. It should have mobile compatibility because right now, you still have to make two applications with a user interface for Android and a user interface for iOS, so if OpenText AppWorks can provide one UI that can be used across all devices, that would make the solution better. An additional feature I'd like to see in the next release of OpenText AppWorks is a better UI in terms of the look and feel. Another feature I'd like to see in the next version of the solution is mobile compatibility because, at the moment, you have to make your application mobile-ready or compatible with mobile devices because there's no provision for it in OpenText AppWorks."
"The solution needs to continue to enhance the low-coding feature within the product itself."
"There are not enough resources on the market."
"The tool needs to improve the efficiency of its widgets."
"I would like to see more integration between the use of artificial intelligence to speed up the process delivery time."
"We have performance issues while fetching bulk data."
"We'd like OutSystems to add stronger workflow-based automation similar to what Appian offers. It needs more workflow modeling and RPA features."
"I would like to see OutSystems improve its integration capabilities, especially with emerging technologies like AI and GPT."
"I would like to see improvements in versioning. It can be challenging to keep track of what changes should be committed, especially when many developers are working in one environment."
"The initial setup is a little difficult."
 

Pricing and Cost Advice

"The licensing cost varies based on several factors, such as the size of the customer and the domain URL."
"There is a user-based perpetual license."
"The price is on the higher side."
"AppWorks is pretty expensive."
"Pricing for OpenText AppWorks, specifically in the Indian market, is reasonable, but I'm not aware if it's still reasonable outside of India. The licensing cost is based on the number of licenses and the number of users. OpenText AppWorks has different licensing options."
"It is too expensive for small companies."
"The price is okay. OutSystems isn't expensive. It's a mid-range solution."
"OutSystems was open to a deal that worked for both sides."
"For a single application, it's too expensive."
"There is a free trial to use this solution and other options available, such as enterprise. There are different subscription plans."
"You should contact OutSystems for more details but my opinion is that it is not for small business budgets."
"I believe they have two pricing options. One is approximately $4000 USD a year and the other is approximately $10,000 USD a year."
"Pricing could be a concern. You have to pay yearly, even after you have completed your development."
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Top Industries

By visitors reading reviews
Financial Services Firm
12%
Computer Software Company
10%
Insurance Company
9%
Retailer
8%
Educational Organization
30%
Computer Software Company
12%
Financial Services Firm
8%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about OpenText AppWorks?
We've automated several processes, including purchase requisition to purchase orders, RFQ processes, vendor onboarding, project budgeting, and business case creation. The recent versions of OpenTex...
What is your experience regarding pricing and costs for OpenText AppWorks?
From an enterprise point, their pricing is a little bit crazy because they don't have a SaaS model. They have to go with a perpetual model, which makes it look crazy initially. But over a period, i...
What needs improvement with OpenText AppWorks?
They can improve the UI capability. Recently, they launched a low-code platform, called entity modeling, which they can enhance further. It would be beneficial if OpenText ( /products/data-express-...
Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...
What industries do you think OutSystems is most useful for?
I cannot really name an industry in which OutSystems cannot be beneficial. Who does not want to make top-notch applications that work in no time? And OutsyStems does exactly that. The low-code plat...
How did you decide which OutSystems edition was the best one for you?
We started using OutSystems fairly recently, so we are still on the free version of it. My company is still testing how we like the platform, but so far, we have been satisfied with it and will li...
 

Overview

 

Sample Customers

Red Deer County, DHFL Pramerica Life Insurance, Bangkok Airways, PBS, CIZ (Netherlands Ministry of Health), The Dutch Ministry of Defence, Mercer
Randstad, Warner Brothers, HP, Intel, ING, Banco Popular, Thrivent Financial, Bacardi, Kent State University, Bacardi, FICO, ING, Vodafone, AbbVie, Estafeta, Siemens, Vopak
Find out what your peers are saying about OpenText AppWorks vs. OutSystems and other solutions. Updated: July 2023.
849,190 professionals have used our research since 2012.