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OpenText AppWorks vs OutSystems comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

OpenText AppWorks
Average Rating
7.6
Reviews Sentiment
6.7
Number of Reviews
9
Ranking in other categories
Business Process Management (BPM) (19th)
OutSystems
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
51
Ranking in other categories
Mobile Development Platforms (1st), Rapid Application Development Software (3rd), Low-Code Development Platforms (2nd)
 

Mindshare comparison

While both are Process, Business Automation, and Digital Transformation solutions, they serve different purposes. OpenText AppWorks is designed for Business Process Management (BPM) and holds a mindshare of 0.4%, up 0.2% compared to last year.
OutSystems, on the other hand, focuses on Low-Code Development Platforms, holds 10.1% mindshare, up 9.9% since last year.
Business Process Management (BPM)
Low-Code Development Platforms
 

Featured Reviews

George_Thomas - PeerSpot reviewer
Provides valuable business process management notation models but needs integration enhancements
We primarily use OpenText AppWorks for financial workflows, syncing between customer data, and workflow management related to financial tasks and batch updates OpenText provides valuable business process management notation models and is a lightweight application. Its customer support is reliable…
Bireswar Das - PeerSpot reviewer
A low-code platform for the development of mobile and web enterprise applications
To illustrate a case, the customer initially had a private cloud, essentially a data center hosted within it. They needed a disaster recovery solution, which would involve using a public cloud. This situation led to some deployment challenges due to the hybrid nature of their setup. However, once we implemented the solution for them, they were extremely satisfied. The process was not only effective but also quite speedy. To be more precise, we completed it in around 100 days, even though they initially requested it to be done in four months. They were very pleased with the efficiency of the implementation.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"One of the most useful features is the code is customizable, we can make it our own."
"In terms of the scalability and the handling of complexity, the customers are satisfied, and we also have confidence in the solution to achieve whatever implementations are required."
"We really appreciate the process automation and how can you create human tasks as one of your processes."
"Its customer support is reliable and easy to approach."
"We've automated several processes, including purchase requisition to purchase orders, RFQ processes, vendor onboarding, project budgeting, and business case creation. The recent versions of OpenText AppWorks, especially those incorporating low-code functionalities, have had a significant positive impact. In some cases, we've observed a remarkable reduction in development time, ranging from 50 to 75 percent. The MTP model and life cycle have facilitated rapid development cycles."
"OpenText AppWorks has standard features such as system-to-system and human-to-human integrations, but what I find most valuable in the solution is its monitoring feature that tells you more about your processes, how to restart and how to stop each process, etc."
"The monitoring aspect is highly valuable, as it offers an exceptional capability to track every minute of action performed by a business user in the global context."
"From a business perspective, the most valuable aspect lies in the optimization of processes."
"OutSystems' best feature is that you can build tests with the flow, so even the tests are made in the PDD framework in a low-code way."
"I really like the one-click publish feature in OutSystems. In other development tools/languages, it's not as easy. I also like how easily I can manage all my projects in one place."
"The flow editor is the most valuable feature. It is simple and intuitive, and it can guide you step-by-step."
"I find it to be a genuinely cool and effective platform for my development needs."
"The scalability of OutSystems is very good, it scales automatically very useful for us."
"It is very stable."
"The most valuable feature is Agile development. I love that you save a lot of time on development and can focus on logic and business requirements."
"The solution helps to build mobile and web applications on SOAP and REST. You can integrate it with backend systems by submitting a code."
 

Cons

"The integration could improve."
"AppWorks could be improved by including BPM simulation."
"OpenText AppWork's low-code capabilities can be enhanced by integrating them with AI offerings like Aviator."
"There could be some improvements with the low code design part. It could be more customizable and more user friendly."
"The crucial missing element is the archival function."
"There is room for improvement in the pricing structure."
"A room for improvement in OpenText AppWorks is its user interface. It should have mobile compatibility because right now, you still have to make two applications with a user interface for Android and a user interface for iOS, so if OpenText AppWorks can provide one UI that can be used across all devices, that would make the solution better. An additional feature I'd like to see in the next release of OpenText AppWorks is a better UI in terms of the look and feel. Another feature I'd like to see in the next version of the solution is mobile compatibility because, at the moment, you have to make your application mobile-ready or compatible with mobile devices because there's no provision for it in OpenText AppWorks."
"The solution needs to continue to enhance the low-coding feature within the product itself."
"In my opinion, the support and the pricing could be better."
"OutSystems does not provide any native reporting resources. All reports must be created with other tools or as a webpage."
"The tutorials for the solution should be updated."
"There is room for improvement in technical support."
"It needs improvement in the AI capability."
"Currently, in mobile applications, we don't have push notifications."
"I like the OutSystems platform. I am working on integrating it with another platform using APIs, however, it has proven to be difficult. The main issue I am facing is obtaining authorization tokens as well as access and refresh tokens. It may be due to my lack of knowledge of APIs as it is new to me."
"The tool's weakness is its focus on the solution only. Other than that, it's pretty easy to use for both technical and non-technical people. However, the tool lags in automation. For instance, we've used Python for scraping and other automated tasks. So, I believe automation is an area where it could improve."
 

Pricing and Cost Advice

"The price is on the higher side."
"The licensing cost varies based on several factors, such as the size of the customer and the domain URL."
"Pricing for OpenText AppWorks, specifically in the Indian market, is reasonable, but I'm not aware if it's still reasonable outside of India. The licensing cost is based on the number of licenses and the number of users. OpenText AppWorks has different licensing options."
"AppWorks is pretty expensive."
"There is a user-based perpetual license."
"The subscription is billed on a yearly basis."
"OutSystems was open to a deal that worked for both sides."
"The solution is expensive. The platform is not suitable for all of my clients. I work with labor unions and other smaller organizations that would not be able to afford the platform's current pricing model. It would be beneficial if there were a scaled-down version or a tiered pricing option that would allow me to build an app or a web app that is more cost-effective for my clients. Currently, the platform's pricing is too high for many of my clients, who would not be able to afford something in the $50,000 to $100,000 range."
"OutSystems is a very expensive solution, and it has to be cheaper."
"I believe they are very strict with their pricing platforms, or the pricing policies, and it changes."
"It is too expensive for small companies."
"As for licensing costs, I'm not directly involved in that aspect."
"I would rate it five to six out of ten."
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Computer Software Company
11%
Insurance Company
10%
Retailer
9%
Educational Organization
33%
Computer Software Company
12%
Financial Services Firm
7%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about OpenText AppWorks?
We've automated several processes, including purchase requisition to purchase orders, RFQ processes, vendor onboarding, project budgeting, and business case creation. The recent versions of OpenTex...
What is your experience regarding pricing and costs for OpenText AppWorks?
OpenText AppWorks is somewhere mid-tier in terms of pricing compared to other products like Pega and IBM. It is not as costly. However, you need good negotiation with the vendor for the best pricing.
What needs improvement with OpenText AppWorks?
OpenText needs improvements in its integration model to align with newer integration types. The BPMN 2.0 model does not function as designed, and there are challenges with application performance a...
Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...
What industries do you think OutSystems is most useful for?
I cannot really name an industry in which OutSystems cannot be beneficial. Who does not want to make top-notch applications that work in no time? And OutsyStems does exactly that. The low-code plat...
How did you decide which OutSystems edition was the best one for you?
We started using OutSystems fairly recently, so we are still on the free version of it. My company is still testing how we like the platform, but so far, we have been satisfied with it and will li...
 

Comparisons

 

Overview

 

Sample Customers

Red Deer County, DHFL Pramerica Life Insurance, Bangkok Airways, PBS, CIZ (Netherlands Ministry of Health), The Dutch Ministry of Defence, Mercer
Randstad, Warner Brothers, HP, Intel, ING, Banco Popular, Thrivent Financial, Bacardi, Kent State University, Bacardi, FICO, ING, Vodafone, AbbVie, Estafeta, Siemens, Vopak
Find out what your peers are saying about OpenText AppWorks vs. OutSystems and other solutions. Updated: July 2023.
838,713 professionals have used our research since 2012.