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OpenText AppWorks vs OutSystems comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

No sentiment score available
Sentiment score
7.0
OutSystems boosts ROI up to 90%, speeds development, and reduces costs, but skilled developers and annual fees can impact returns.
 

Customer Service

Sentiment score
7.3
OpenText AppWorks customer service receives mixed reviews, with some users satisfied but others seeking more expertise and resolution efficiency.
Sentiment score
7.1
OutSystems' customer service is praised for responsiveness and knowledge, though some users note delays and technical support improvement needs.
 

Scalability Issues

No sentiment score available
Sentiment score
7.7
OutSystems offers impressive scalability, seamlessly handling large back-ends across platforms, though better specifications than recommended may be required.
 

Stability Issues

No sentiment score available
Sentiment score
8.0
OutSystems is praised for stability and performance, though some note issues under heavy loads or with high user volumes.
 

Room For Improvement

Users request better containerization, integration, language support, and improvements in performance, documentation, UI development, and automation features.
 

Setup Cost

OpenText AppWorks' pricing is mid-tier, with costs varying by users, requiring custom quotes for optimal pricing and broader features.
OutSystems is costly and suited for large enterprises, with prices from $4,000 to €170,000 annually, including user licenses and infrastructure.
 

Valuable Features

OutSystems offers rapid development, integration, scalability, and a user-friendly interface, unifying front and backend services to boost productivity.
 

Categories and Ranking

OpenText AppWorks
Average Rating
7.6
Reviews Sentiment
6.7
Number of Reviews
9
Ranking in other categories
Business Process Management (BPM) (19th)
OutSystems
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
50
Ranking in other categories
Mobile Development Platforms (1st), Rapid Application Development Software (3rd), Low-Code Development Platforms (2nd)
 

Mindshare comparison

While both are Process, Business Automation, and Digital Transformation solutions, they serve different purposes. OpenText AppWorks is designed for Business Process Management (BPM) and holds a mindshare of 0.4%, up 0.2% compared to last year.
OutSystems, on the other hand, focuses on Low-Code Development Platforms, holds 10.3% mindshare, up 9.8% since last year.
Business Process Management (BPM)
Low-Code Development Platforms
 

Featured Reviews

Ankit Mehta - PeerSpot reviewer
Automates processes like purchase requisition to purchase orders, RFQ processes, vendor onboarding, project budgeting, and business case creation
The setup process is relatively straightforward, typically taking around four to five hours for installation. While setting up high availability and multiple nodes may require additional time, the standard installation process is simple and can usually be completed within three to four hours.Deployment can be straightforward, especially with the addition of CL/CD capabilities in recent versions, leveraging Docker and Kubernetes. Even before these enhancements, the standard process of creating and installing packages with dependencies was relatively uncomplicated. Maintenance typically requires only one or two resources per customer, with more significant landscapes potentially requiring two or three resources. I rate the product's ease of integrating with existing infrastructure a nine out of ten.
Vadivelan Rajendiran - PeerSpot reviewer
The visual program provides the advantage of only requiring one skill set for both the front and backend
The solution is ground up, it follows exactly what the developer does. The product could be improved if there was a shortcut, or predefined, predictable templates provided. Infusing AI that would automate the process would be game-changing. On a logical level, if data on a form is automated, it would be great if when required, the developer can then go and look for it.
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Computer Software Company
12%
Insurance Company
10%
Manufacturing Company
8%
Educational Organization
32%
Computer Software Company
12%
Financial Services Firm
7%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about OpenText AppWorks?
We've automated several processes, including purchase requisition to purchase orders, RFQ processes, vendor onboarding, project budgeting, and business case creation. The recent versions of OpenTex...
What is your experience regarding pricing and costs for OpenText AppWorks?
OpenText AppWorks is somewhere mid-tier in terms of pricing compared to other products like Pega and IBM. It is not as costly. However, you need good negotiation with the vendor for the best pricing.
What needs improvement with OpenText AppWorks?
OpenText needs improvements in its integration model to align with newer integration types. The BPMN 2.0 model does not function as designed, and there are challenges with application performance a...
Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...
What industries do you think OutSystems is most useful for?
I cannot really name an industry in which OutSystems cannot be beneficial. Who does not want to make top-notch applications that work in no time? And OutsyStems does exactly that. The low-code plat...
How did you decide which OutSystems edition was the best one for you?
We started using OutSystems fairly recently, so we are still on the free version of it. My company is still testing how we like the platform, but so far, we have been satisfied with it and will li...
 

Comparisons

 

Overview

 

Sample Customers

Red Deer County, DHFL Pramerica Life Insurance, Bangkok Airways, PBS, CIZ (Netherlands Ministry of Health), The Dutch Ministry of Defence, Mercer
Randstad, Warner Brothers, HP, Intel, ING, Banco Popular, Thrivent Financial, Bacardi, Kent State University, Bacardi, FICO, ING, Vodafone, AbbVie, Estafeta, Siemens, Vopak
Find out what your peers are saying about OpenText AppWorks vs. OutSystems and other solutions. Updated: July 2023.
824,067 professionals have used our research since 2012.