OpenText AppWorks Reviews

OpenText AppWorks pricing is considered mid-tier, with costs varying based on factors like the number of licenses and users. Licensing options include user-based perpetual licenses, and additional costs may include an AMC renewal fee. While some find the pricing reasonable within India, others rate it as high, especially compared to competitors offering more budget-friendly solutions. Effective negotiation with the vendor is necessary for optimal pricing. The tool scores around seven to seven point five out of ten on pricing satisfaction.

• "The licensing cost varies based on several factors, such as the size of the customer and the domain URL."
• "The price is on the higher side."
• "Pricing for OpenText AppWorks, specifically in the Indian market, is reasonable, but I'm not aware if it's still reasonable outside of India. The licensing cost is based on the number of licenses and the number of users. OpenText AppWorks has different licensing options."

OpenText AppWorks is primarily utilized for automating business processes across various industries such as insurance, banking, and manufacturing. Users employ it for process automation, integration-specific solutions, and workflow-centric solutions, focusing on areas like invoice process automation, document management, and financial workflows. Custom solutions are crafted for clients demanding tailor-made applications that streamline workflows, enhance productivity, and connect with systems like SAP and Salesforce. Deployments occur on-premises or via cloud.

Many users have mixed experiences with OpenText AppWorks customer service. Some find it satisfactory with quick responses, and give it high ratings, while others suggest the team could be more knowledgeable. There have been instances of excellent assistance, but also cases requiring users to find their workarounds. Regular updates and a portal for logging cases are available. Ratings range from seven to nine out of ten, reflecting variable satisfaction levels.