Bizagi and ServiceNow Now Platform compete in process automation and digital transformation. ServiceNow Now Platform has the upper hand due to its overall functionality and enterprise integration, whereas Bizagi stands out for ease of use and cost-effectiveness.
Features: Bizagi users highlight its intuitive process modeling, flexibility, and capability to accommodate various business processes. ServiceNow Now Platform offers asset management, IT service management, and integrated, comprehensive solutions. Despite Bizagi's strengths in specific business processes, ServiceNow’s broader feature set gives it an upper hand.
Room for Improvement: Bizagi could benefit from improved integration capabilities, enhanced reporting features, and further technical enhancements. ServiceNow needs optimized performance, more accessible features, and improved user accessibility. Bizagi's feedback centers on technical enhancements, whereas ServiceNow's focuses on performance and user accessibility.
Ease of Deployment and Customer Service: Bizagi is noted for its straightforward deployment process and responsive customer support. ServiceNow, while more complex in deployment due to its wide range of features, provides robust support and training resources that users find valuable. Bizagi offers simplicity and customer service efficiency, while ServiceNow's comprehensive support offsets its deployment complexity.
Pricing and ROI: Bizagi is considered cost-effective with favorable setup costs and a positive ROI, appealing to budget-conscious organizations. ServiceNow’s higher pricing is justified by its extensive feature set and integration capabilities, with users acknowledging that despite the cost, the ROI is substantial. Bizagi stands out with its affordability and quick returns, while ServiceNow demonstrates value through its comprehensive offerings.
The toolset is very intuitive, so we didn’t need to contact their support much.
We cannot expect major customer support.
There is no direct scalability option.
If I rate scalability from one to ten, I would probably give it a six.
Users can build and modify the platform according to their needs.
It is easily scalable and very powerful in this direction.
I haven't had any situations where it would be unavailable for our calls, so I don't have complaints there.
For more mature environments, the integration to live systems is lacking, which affects its applicability.
Reporting capabilities can be improved more, and community support should be increased.
Historical data isn't as easily available as expected and it requires buying additional licenses for more features.
It lacks support for rollbacks in case of complex customer processes.
The user interface could be modernized and made more attractive for users.
Bizagi's pricing is very aggressive, and it was one of the reasons we chose it.
ServiceNow Now Platform is an expensive product.
ServiceNow Now Platform falls within the more expensive tier of a product.
It is open source.
The user interface is very good, making it easy for business people to understand.
It is extremely powerful and very much customizable, which allows for quick building of solutions around it.
The text-to-code feature is particularly useful for turning natural language instructions into recognizable code on the ServiceNow platform, aiding both implementation teams and customers.
The most valuable features are the ease of use, stability, and the ability to change or upgrade seamlessly.
Bizagi’s industry-leading low-code process automation platform connects people, applications, robots, and information. As the most business-friendly and flexible solution on the market, Bizagi enables true collaboration between business and IT, delivering faster adoption and success. Fuelled by a community of 1 million users, Bizagi powers over 1,000 organizations worldwide including Adidas, BAE Systems, and Old Mutual. For more information visit www.bizagi.com
ServiceNow Now Platform is a rapid application development software solution that enables data to flow seamlessly across applications and existing systems. It delivers workflow automation at an enterprise scale, allowing you to optimize business processes for productivity, agility, and resiliency. Now Platform has out-of-the-box digital workflows that automate everyday service requests, enabling delivery teams to increase service delivery speed, and free up time for higher-value work that drives enterprise-wide innovation.
ServiceNow Now Platform Features
ServiceNow Now Platform has many valuable key features. Some of the most useful ones include:
ServiceNow Now Platform Benefits
There are many benefits to implementing ServiceNow Now Platform. Some of the biggest advantages the solution offers include:
Reviews from Real Users
ServiceNow Now Platform is a solution that stands out when compared to many of its competitors. Some of its major advantages are that it has JavaScript flexibility, and is simple, stable, and agile.
YashShah, Sr. Software Developer at a university, writes, "What I like most about the ServiceNow Now Platform is the flexibility of using JavaScript. I also like that the platform allows custom scripting, server-side scripting, and client-side scripting. Another valuable feature in the ServiceNow Now Platform is the Flow Designer which allows dragging and dropping code, and low code activities."
“The simplicity is great. Based on my experience with other solutions in the market, the most important is the simplicity of implementing all the features that we have in ServiceNow and helping customers to simplify the work process in the daily journeys that they have,” says Bruno P., Architect and delivery manager at Axians.
Another PeerSpot reviewer, Romy B., IT BRM - Business Operations and Functions at Pernod Ricard, expresses, “[The solution is] a stable, scalable, and agile solution that provides fast deployment, good workflow automation and integration capability, but is held back by the UI.”
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