We performed a comparison between ServiceNow Now Platform and Studio Creatio based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature of the ServiceNow Now Platform is the workspaces feature, which allows you to create customized workspaces."
"ServiceNow Now Platform is quite useful, scalable, and flexible. The user interface is very good."
"The integration feature has simplified our multi-tool ecosystem. The inbuilt integrations significantly improve our solution delivery timelines. Also, standardized adapters and integration adapters reduce failure rates due to compatibility. This boosts productivity and eases maintenance."
"The main reason that people use ServiceNow is that performance is very good."
"Assignment Group history is really important to me."
"The level of automation within the platform is great."
"Learning materials, such as online courses, are readily available."
"It can integrate anywhere, and you can make any kind of workflow."
"The most valuable feature of this solution is its simplicity."
"The most valuable features are performance, built-in variety of multiple task automation, and has international standards notations."
"Creatio also provides us with scalability, performance and agility."
"It enables automating tasks and provides self-service options, ultimately improving efficiency and customer satisfaction."
"The business process management is definitely the most valuable feature. What Creatio ended up doing with their software solution is giving you the power, in your own hands, in a way that is incredibly intuitive and well-structured."
"It is a low-code platform, that is very intuitive."
"The pre-configured CRM functionalities regarding the accounts management and contact activities is very good. It's easy to develop workflows."
"The most valuable features of the solution are its CRM functionality and the fact that it is a no-code solution"
"Bug and defect management are not available in ServiceNow."
"ServiceNow Now Platform's technical support needs to improve."
"The initial setup requires a lot of customization based on the individual company's processes."
"The UI is not intuitive."
"It's not quick or cheap."
"The UI and mobile UI need to be improved."
"The product should be integrated with Power BI."
"They should reduce the solution's cost and make it more affordable for buyers."
"Creatio needs to stabilize their marketplace."
"HRM is an area where Studio Creatio lacks and needs to improve."
"It appears that at times, our partners might be using Google Translate, resulting in translations lacking context and not being entirely understandable."
"Studio Creatio is a new product in the market, making its lack of maturity an area of concern."
"The mobile version of the solution could be improved. It's hard to customize it."
"It does not have the ability to run one single large process."
"They can improve the business rules for defining the type and quantity of the business load. They already seem to be working on this improvement. Integration with the social networks will be very appreciated by the companies. It will be very useful for communication between the company and customers, that is, B to C relationships. Most of the customers or users have smartphones, and they use a lot of social networks. Companies need to stay connected with the customers. They have enabled integration with WhatsApp and Telegram in recent releases, which has been very useful."
"I can have several types of contacts, customers, employees, partners, and so on, and I would like to have a different view for each type of contact in the list view. Currently, there is no way to configure this. This is something I would like Creatio to improve. In this time of COVID, it is very important that all such solutions improve omnichannel communications and omnichannel marketing. Companies need to communicate with customers by using not just the phone number and email but also by using social networks. All companies today need artificial intelligence, machine learning, the internet of things, and social communication."
ServiceNow Now Platform is ranked 11th in Rapid Application Development Software with 36 reviews while Studio Creatio is ranked 23rd in Rapid Application Development Software with 12 reviews. ServiceNow Now Platform is rated 8.6, while Studio Creatio is rated 8.8. The top reviewer of ServiceNow Now Platform writes "A highly scalable product that covers multiple areas, like ITSM, ITOM, and ITIL". On the other hand, the top reviewer of Studio Creatio writes "Leveraging process automation and advanced tools for streamlined operations". ServiceNow Now Platform is most compared with ServiceNow, Microsoft Power Apps, OpenText AppWorks and Appian, whereas Studio Creatio is most compared with Oracle Visual Builder Cloud Service, Mendix, Microsoft Power Apps and OutSystems. See our ServiceNow Now Platform vs. Studio Creatio report.
See our list of best Rapid Application Development Software vendors and best Low-Code Development Platforms vendors.
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