


Studio Creatio and ServiceNow Now Platform compete in providing tech solutions, with each product excelling in different aspects. ServiceNow Now Platform seems to have the upper hand due to its feature robustness and perceived value as noted by user reviews.
Features: Studio Creatio offers comprehensive business process automation, flexibility, and ease of customization. ServiceNow Now Platform has extensive IT service management capabilities, strong integration options, and advanced functionality. Users tend to favor ServiceNow's features despite the ease of customization offered by Studio Creatio.
Room for Improvement: Studio Creatio needs better scalability, more out-of-the-box integrations, and improved performance on larger platforms. ServiceNow Now Platform requires a less steep learning curve, simpler configurations, and a more user-friendly interface. Both products have areas to improve, but ServiceNow's complex setup is a common concern.
Ease of Deployment and Customer Service: Studio Creatio is recognized for its straightforward deployment and responsive customer service. ServiceNow Now Platform's deployment is more challenging, though it is supported by comprehensive documentation and professional services. Despite ServiceNow’s intensive setup process, both products offer solid customer service.
Pricing and ROI: Studio Creatio is often commended for its cost-effectiveness and favorable ROI. ServiceNow Now Platform, perceived as more expensive, is considered worth the investment due to its extensive features and capabilities. Users find Studio Creatio offers good value for money, whereas ServiceNow is seen as a premium option delivering substantial returns for the higher price.
In terms of cost, we participated in projects achieving two to three million dollars in annual savings.
As a return on investment, we have achieved a 250% ROI in six to nine months, and sometimes it increases up to 380% percent.
Automation Anywhere has helped us save money.
In the first year alone, they saved 50,000 dollars, and moving forward, their platform expense was 210,000 dollars versus 500,000 dollars, along with other support and costs that were significant, resulting in a substantial difference.
Whenever we need help, we can reach out to them, and they help us out.
We also have dedicated account managers and technical experts to solve our problems related to Automation Anywhere.
We just have to raise a ticket, after which we receive a call, email, or ping from the Automation Anywhere team.
They generally know what they are talking about.
They are tremendous in helping their customers such as us with their expertise of the platform and knowledge.
We have a manager, and we can ask anything we need, and they are involved in our questions.
The customer support is quite helpful and the turnaround time is within 24 hours to 48 hours based on the priority of the request.
As we are using Microsoft Copilot for our AI agents, I look forward to integrating it with Automation Anywhere and its solutions, seeing it as a beneficial partnership as Automation progresses toward AI as the main solution.
The centralized control room allows us to orchestrate and manage bots seamlessly.
I can scale it in terms of hundreds of bots and configure hundreds of parallel robots easily.
Users can build and modify the platform according to their needs.
You can have thousands of users using the platform very efficiently.
It is easily scalable and very powerful in this direction.
Studio Creatio has very good scalability with no problems.
I have seen many organizations depend on Studio Creatio and work with it for almost two to three years while continuously improving their system.
With the latest applications, there are no significant issues like freezing or crashing.
From a stability and reliability perspective, we can remain confident that the product performs as an enterprise solution and meets expected standards.
If you have good best practices, reusable code, an effective framework, and a solid development methodology, bots can be very stable.
I haven't had any situations where it would be unavailable for our calls, so I don't have complaints there.
Overall, it achieves a 99.99% SLA on availability.
ServiceNow Now Platform has improved it since then.
It is quite stable, clean, and a steady platform.
Studio Creatio is very stable in my experience.
It is better to write a Python script instead of using Automation Anywhere's package when dealing with Excel because it is buggy and tends to break.
Making the product more lightweight by reducing its dependency on infrastructure could greatly help in the long run.
It would be beneficial if the platform provided options for power developers to integrate seamlessly with languages like Java or C#, allowing them to write their own scripts and code.
Historical data isn't as easily available as expected and it requires buying additional licenses for more features.
It lacks support for rollbacks in case of complex customer processes.
There are many areas where ServiceNow leverages AI or machine learning to enhance the features.
It is a workflow automation process and enterprise-grade application where an understanding of the platform is essential to use Studio Creatio.
More comprehensive use cases and in-depth scenarios covering real business situations and solutions are definitely needed.
I would prefer to improve some integrations in Studio Creatio, specifically by adding a few more blocks in business process to improve functionality with integrations with native API without any coding.
It is more cost-efficient compared to all other RPA platforms.
Automation Anywhere costs are aligned with UiPath and Blue Prism, which are also expensive.
It is not cheap, with costs ranging between 700 to 800 dollars per month.
ServiceNow Now Platform is an expensive product.
ServiceNow Now Platform falls within the more expensive tier of a product.
Compared to the competition, Studio Creatio is still in the average line because the pricing that others offer is quite high, but Studio Creatio is average.
Based on my experience, the company's pricing, setup cost, and licensing are somewhat high.
I can set it up to provide users with a form to fill in all required information, and then the bot operates based on those specifications.
For example, the email module has been enhanced over the years to support all the latest authentication technologies. That is very important as we move away from username and password and embrace multi-factor authentication.
Automation Anywhere has undergone drastic changes over the past five years, transitioning from version 10 to A360, including desktop-based and cloud-based options.
The most valuable features are the ease of use, stability, and the ability to change or upgrade seamlessly.
The text-to-code feature is particularly useful for turning natural language instructions into recognizable code on the ServiceNow platform, aiding both implementation teams and customers.
It is extremely powerful and very much customizable, which allows for quick building of solutions around it.
It supports all the horizontal and vertical scaling needs, with the ability to support from a minimum of 10 users to thousands of users without any lag in response.
The Process Designer is fundamental to nearly all my work.
The best feature Studio Creatio offers is its no-code functionality.


| Company Size | Count |
|---|---|
| Small Business | 152 |
| Midsize Enterprise | 82 |
| Large Enterprise | 535 |
| Company Size | Count |
|---|---|
| Small Business | 15 |
| Midsize Enterprise | 3 |
| Large Enterprise | 35 |
| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 2 |
| Large Enterprise | 2 |
Automation Anywhere offers ease of use, robust system connectivity, and GenAI-driven document automation through a cloud-native platform, significantly enhancing productivity across multiple industries with advanced AI features.
Delivering a comprehensive suite of tools designed for easy integration and rapid deployment, Automation Anywhere drives efficiency by reducing costs and automating repetitive tasks. Its cloud-native platform supports broad industry adoption, including advanced AI features like process automation and Co-Pilot, streamlining complex workflows with minimal technical skills required. Users benefit from robust integration capabilities, which facilitate seamless interaction with multiple systems. However, there is room for improvement in areas such as user-friendliness for beginners, stability, flexible licensing, and enhanced OCR functionality. Organizations in sectors such as banking, finance, manufacturing, and healthcare gain from the improved operational efficiency and ROI Automation Anywhere offers.
What are the important features of Automation Anywhere?
What benefits should be evaluated in reviews?
In the insurance industry, Automation Anywhere is utilized for automating processes such as enrollment management and compliance checks. Its applications extend to supply chain management, financial transactions, and business performance monitoring across sectors like banking, finance, manufacturing, and healthcare, helping organizations to automate routine tasks, improve efficiency, and reduce costs.
ServiceNow Now Platform enhances IT service management with request cataloging, incident handling, and knowledge management. Its low-code environment, integration capability, and flexible workflow automation offer a smooth user experience and scalable solutions for enterprises.
ServiceNow Now Platform is designed for seamless integration across IT service management, including incident, problem, and change management. Known for stable performance and a user-friendly interface, it supports flexible workflow automation, efficient report generation, and comprehensive data management. The platform's scalability and low-code customization create opportunities for innovative process automation, enriching user experience. While its licensing and pricing models could be more user-friendly, enhancements in mobile capabilities, AI integration, and modern UI are on demand. Additional improvements in ERP integration and technical support are also needed. The platform serves multiple sectors with configurations for enhanced process automation and service orchestration.
Which features stand out?
What benefits can be achieved?
In diverse industries, ServiceNow Now Platform supports a variety of functions such as IT service management, customer support, workflow automation, and service delivery. Organizations employ it for HR processes, analytics, asset management, and compliance. Its strong integration capabilities allow it to be paired with existing tools, offering flexible configurations and end-user support on a global scale, making it suitable for companies across sectors.
Studio Creatio offers a customizable low-code/no-code platform for process management, CRM, and case management. With scalability and intuitive usability, it supports complex workflows and omnichannel communication, enhancing business efficiency.
Studio Creatio focuses on enhancing business process management with its adaptable platform. It provides CRM functionality and dynamic case management suitable for diverse business applications. The platform is praised for scalability, ease of change implementation, and advanced AI tools. Users benefit from excellent dashboards, an offline mobile app, and robust support. While its strengths are notable, there is potential for improved UI customization, translation accuracy, and seamless integration. Users seek enriched process design tools, flexible data handling, on-premise versions, and optimized mobile and cloud performance.
What are the key features of Studio Creatio?Studio Creatio empowers industries like insurance, banking, and education with solutions for process automation, CRM, and third-party tool integration. It optimizes sales, marketing, and services, streamlines tasks, and supports recruitment and workflow dematerialization. Organizations benefit from enhanced decision-making through data collection and analysis, leading to improved customer-centric platforms.
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