Appian and ServiceNow compete in the enterprise IT solutions market, specifically focusing on process management and IT service management. ServiceNow has a slight upper hand with its comprehensive IT service management features and broader functionalities.
Features: Appian boasts rapid development and low-code capabilities, robust process design, case management, and integration features. ServiceNow is acclaimed for its extensive IT service management, automation capabilities, and scalability, making it ideal for large organizations.
Room for Improvement: Appian needs enhancements in complex model development support, architecture flexibility, user interface customization, offline capabilities, and error handling. ServiceNow could improve its pricing model, customization options, and support for Robotic Process Automation while facing challenges with a complex setup and high costs.
Ease of Deployment and Customer Service: Appian offers rapid deployment across cloud infrastructures with a strong customer service reputation. ServiceNow delivers excellent technical support and a seamless experience across various infrastructures, though its larger scale may lead to slower complex issue handling.
Pricing and ROI: Appian provides a flexible and competitive pricing model with a quicker ROI due to its rapid application development. ServiceNow, while often more expensive, justifies the investment for larger organizations with its extensive capabilities and user license-based cost structure.
Their customer service is responsive, and the team is very prompt for support.
Users can build and modify the platform according to their needs.
It depends on how it has been designed and how it has been configured.
If there is a very complex process that includes a lot of data transitioning and memory-centric processes, it consumes a lot of memory.
Historical data isn't as easily available as expected and it requires buying additional licenses for more features.
It lacks support for rollbacks in case of complex customer processes.
On the pricier side, both Appian and Pega are enterprise-level solutions, placing them on the slightly higher side.
ServiceNow Now Platform is an expensive product.
It is easy for me to define the process and create configurable workflows.
The most valuable features are the ease of use, stability, and the ability to change or upgrade seamlessly.
The text-to-code feature is particularly useful for turning natural language instructions into recognizable code on the ServiceNow platform, aiding both implementation teams and customers.
Appian is a unified low-code platform and solution used by businesses to build enterprise applications and workflows. This product adapts to the needs of clients and the technologies they are already using to combine their data in a single workflow and maximize resources. The platform has four main components through which it transforms the work process for companies of various sizes. They are:
Appian is utilized across a diverse set of industries, including automotive and manufacturing, energy and utilities, education, financial services, telecom and media, transportation, retail, insurance, healthcare, and life sciences. The most frequent use cases of Appian are customer journey, governance, risk and compliance, operational efficiency, supply chain, distributed order management, and environmental, social, and governance (ESG) management.
Appian Features
Appian has various features that allow users to create solutions for their businesses. These features can be separated into a few groups according to function, including automation, low-code application development, and integrations and data. Some of the most frequently used features of Appian include:
Appian Benefits
The benefits of using Appian include:
Reviews from Real Users
A practice leader - digital process automation at a computer software company values Appian highly because the product is easy to develop, low-code, and has a good user interface.
Alan G., an advisory board member at Codecon VR, Appian offers a clear application life cycle, easy to learn documentation, and comes with a fundamentals course.
ServiceNow Now Platform is a rapid application development software solution that enables data to flow seamlessly across applications and existing systems. It delivers workflow automation at an enterprise scale, allowing you to optimize business processes for productivity, agility, and resiliency. Now Platform has out-of-the-box digital workflows that automate everyday service requests, enabling delivery teams to increase service delivery speed, and free up time for higher-value work that drives enterprise-wide innovation.
ServiceNow Now Platform Features
ServiceNow Now Platform has many valuable key features. Some of the most useful ones include:
ServiceNow Now Platform Benefits
There are many benefits to implementing ServiceNow Now Platform. Some of the biggest advantages the solution offers include:
Reviews from Real Users
ServiceNow Now Platform is a solution that stands out when compared to many of its competitors. Some of its major advantages are that it has JavaScript flexibility, and is simple, stable, and agile.
YashShah, Sr. Software Developer at a university, writes, "What I like most about the ServiceNow Now Platform is the flexibility of using JavaScript. I also like that the platform allows custom scripting, server-side scripting, and client-side scripting. Another valuable feature in the ServiceNow Now Platform is the Flow Designer which allows dragging and dropping code, and low code activities."
“The simplicity is great. Based on my experience with other solutions in the market, the most important is the simplicity of implementing all the features that we have in ServiceNow and helping customers to simplify the work process in the daily journeys that they have,” says Bruno P., Architect and delivery manager at Axians.
Another PeerSpot reviewer, Romy B., IT BRM - Business Operations and Functions at Pernod Ricard, expresses, “[The solution is] a stable, scalable, and agile solution that provides fast deployment, good workflow automation and integration capability, but is held back by the UI.”
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