We performed a comparison between Appian and ServiceNow Now Platform based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Call Web Service Smart Service - Web service integrations with other systems are super simple and fast to create, supported by low code menus."
"Another advantage of this tool is its reports and records. You can maintain dashboards, layouts. If you with a Java solution, it takes six months time. If you use this tool, you can finish in one or one and a half months' time."
"Low code development: Code can be developed pretty quickly which leads to less turnaround time for automation of business processes."
"The tech support is quite good."
"Appian helps you do a lot of things. It's easy to configure and build an application platform, and it offers a lot of features that you find in an RPA solution. It's flexible so you can reuse it for a variety of use cases."
"The low code functionality and being able to get applications faster to customers or to the market are valuable."
"Appian also has very flexible local integration."
"Process culture is making noise inside the organization because now, everybody knows that their time is being monitored."
"The simplicity is great."
"What I like most about the ServiceNow Now Platform is the flexibility of using JavaScript. I also like that the platform allows custom scripting, server-side scripting, and client-side scripting. Another valuable feature in the ServiceNow Now Platform is the Flow Designer which allows dragging and dropping code, and low code activities."
"Scalability-wise, it is a very good solution."
"Learning materials, such as online courses, are readily available."
"The main reason that people use ServiceNow is that performance is very good."
"The integration with other tools is pretty good."
"Assignment Group history is really important to me."
"We work on it directly to send out tickets. It enables us to work seamlessly, we don't need to send them out manually. We can create a ticket and assign it in the system."
"Even though the company has made great improvements in online documentation, featuring rich material which includes case studies of real-life use cases, the material could definitely be better in quality and coverage of use cases."
"Appian could include other applications that we could reuse for other customers, CRM for example."
"The product’s pricing could be improved from the developers' perspective."
"The biggest areas of improvement would be in facilitating team development, DevOps, and integration with typical tools used in enterprise development (Jenkins, Subversion, etc.)"
"Sometimes, clients expect us to implement ERP using Appian, which is very complicated. In such cases, I don't believe that Appian is a good tool for that."
"One room for improvement is the ease of UI UX development, like in OutSystems and Mendix."
"We would like to see more reduced latency. We would like to make sure that the scale-out factor will be much more as workloads come in."
"Native mobile capabilities or hybrid mobile app capabilities are very limited. Things like offline sync, offline storage, access to smartphone device features, etc. are not supported by the Appian platform yet."
"The solution’s AI and NLP features could be improved."
"Simplifying the user interface for both users and administrators is key. It is not very intuitive."
"The basic reporting system is rather static."
"The solution doesn't allow users to create custom tables, which would be a big improvement."
"ServiceNow Now Platform's technical support needs to improve."
"It's not quick or cheap."
"They should reduce the solution's cost and make it more affordable for buyers."
"The licensing for this solution, with respect to the user, needs to be improved."
Appian is ranked 6th in Rapid Application Development Software with 58 reviews while ServiceNow Now Platform is ranked 11th in Rapid Application Development Software with 36 reviews. Appian is rated 8.4, while ServiceNow Now Platform is rated 8.6. The top reviewer of Appian writes "Low resource consumption, easy setup, and stable". On the other hand, the top reviewer of ServiceNow Now Platform writes "A highly scalable product that covers multiple areas, like ITSM, ITOM, and ITIL". Appian is most compared with Microsoft Power Apps, Camunda, ServiceNow, OutSystems and Pega BPM, whereas ServiceNow Now Platform is most compared with ServiceNow, Microsoft Power Apps, OpenText AppWorks , Mendix and Unqork. See our Appian vs. ServiceNow Now Platform report.
See our list of best Rapid Application Development Software vendors and best Low-Code Development Platforms vendors.
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