Hyland OnBase and ServiceNow Now Platform compete in enterprise content management and IT service management sectors, respectively. ServiceNow Now Platform has the upper hand due to its versatile capabilities across multiple domains.
Features: Hyland OnBase offers comprehensive document management, workflow automation, and robust security features. ServiceNow Now Platform provides powerful IT service management, extensive integration capabilities, and versatile workflow customization.
Room for Improvement: Hyland OnBase needs a more intuitive mobile experience, enhanced integration with third-party applications, and a refined user interface. ServiceNow Now Platform requires better customization options, simplification of complex features, and improved user training resources.
Ease of Deployment and Customer Service: Hyland OnBase has straightforward deployment but mixed feedback on customer support responsiveness. ServiceNow Now Platform offers flexible deployment and proactive support, but initial setup complexity is a concern.
Pricing and ROI: Hyland OnBase has competitive pricing but concerns about long-term ROI due to licensing fees. ServiceNow Now Platform is more expensive, yet users justify the cost with its extensive functionality and higher perceived ROI over time.
Hyland OnBase is acclaimed for its robust document management, automating workflows, and improving organizational efficiency across various industries. Praised for its ability to manage records compliantly, especially in regulated sectors like healthcare and finance, the tool also integrates smoothly with other enterprise systems. Users benefit significantly from streamlined processes, reduced manual tasks, and enhanced data accuracy, boosting productivity and customer satisfaction.
ServiceNow Now Platform is a rapid application development software solution that enables data to flow seamlessly across applications and existing systems. It delivers workflow automation at an enterprise scale, allowing you to optimize business processes for productivity, agility, and resiliency. Now Platform has out-of-the-box digital workflows that automate everyday service requests, enabling delivery teams to increase service delivery speed, and free up time for higher-value work that drives enterprise-wide innovation.
ServiceNow Now Platform Features
ServiceNow Now Platform has many valuable key features. Some of the most useful ones include:
ServiceNow Now Platform Benefits
There are many benefits to implementing ServiceNow Now Platform. Some of the biggest advantages the solution offers include:
Reviews from Real Users
ServiceNow Now Platform is a solution that stands out when compared to many of its competitors. Some of its major advantages are that it has JavaScript flexibility, and is simple, stable, and agile.
YashShah, Sr. Software Developer at a university, writes, "What I like most about the ServiceNow Now Platform is the flexibility of using JavaScript. I also like that the platform allows custom scripting, server-side scripting, and client-side scripting. Another valuable feature in the ServiceNow Now Platform is the Flow Designer which allows dragging and dropping code, and low code activities."
“The simplicity is great. Based on my experience with other solutions in the market, the most important is the simplicity of implementing all the features that we have in ServiceNow and helping customers to simplify the work process in the daily journeys that they have,” says Bruno P., Architect and delivery manager at Axians.
Another PeerSpot reviewer, Romy B., IT BRM - Business Operations and Functions at Pernod Ricard, expresses, “[The solution is] a stable, scalable, and agile solution that provides fast deployment, good workflow automation and integration capability, but is held back by the UI.”
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