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Hyland OnBase vs Hyland Perceptive Content comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Setup Cost

No sentiment score available
Hyland OnBase offers modular pricing, seen as costly, with varied licensing options and potential regional pricing adjustments needed.
No sentiment score available
We also paid for workflow licenses, which allowed up to 250 concurrent users.
 

Valuable Features

Sentiment score
7.2
Hyland OnBase offers flexibility, security, integration, and comprehensive features with scalability and stability, supporting extensive content management.
No sentiment score available
It provided data security features, allowing restrictions on sensitive documents, such as who could view or modify them.
 

Room For Improvement

Sentiment score
4.6
Hyland OnBase needs UI updates, pricing adjustments, better training, modernized web client, improved support, security, and AI-driven features.
No sentiment score available
The application could potentially be more open-source, allowing integration with more solutions.
 

Scalability Issues

Sentiment score
8.5
Hyland OnBase supports scalable growth for businesses, efficiently managing increased users and documents while maintaining performance and enterprise workflows.
No sentiment score available
 

Customer Service

No sentiment score available
Hyland OnBase's support is praised for availability but can require pressure, extra cost, and experiences delays in ticket resolution.
No sentiment score available
Our vendor relationship facilitated integration with our system and offered additional service beyond the Hyland OnBase product.
 

Stability Issues

Sentiment score
8.5
Hyland OnBase is a stable, reliable, low-maintenance application, performing smoothly with correct hardware and adequate RAM setup.
No sentiment score available
Hyland OnBase was a stable solution that worked effectively for us.
 

Categories and Ranking

Hyland OnBase
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
12
Ranking in other categories
Business Process Management (BPM) (16th), Enterprise Content Management (6th), Low-Code Development Platforms (14th)
Hyland Perceptive Content
Average Rating
6.6
Number of Reviews
4
Ranking in other categories
Document Management Software (15th)
 

Mindshare comparison

While both are Content Management solutions, they serve different purposes. Hyland OnBase is designed for Business Process Management (BPM) and holds a mindshare of 0.3%, down 0.4% compared to last year.
Hyland Perceptive Content, on the other hand, focuses on Document Management Software, holds 3.6% mindshare, up 3.1% since last year.
Business Process Management (BPM)
Document Management Software
 

Featured Reviews

Srinivas Rao Kagitha - PeerSpot reviewer
Offers good dashboards and reports but fails to offer better migration features
The migration is a bit difficult in the tool. Whenever we make certain changes to workflow or other stuff, migrating the code from one environment to another is a bit tedious. The tool has an option for export and import, which is not robust. Most of the time, we need to do things stuff manually. For example, if we make any changes in the existing life cycle or any queues, we have to move those changes manually. There is no robust way to migrate code from one environment to a lower environment, like prod. When it comes to the product's technical support, the turnaround time is a bit longer than expected. The issue may be because there are a number of issues or a large number of customers who are reaching out to the support team for help. I believe that the solution's technical team can provide a solution more quickly.
it_user590442 - PeerSpot reviewer
With workflows, a group of people can be working on appeals and forward them all to one queue.
I’ve been using the Web version the past year due to moving to a laptop as my primary computer. No one can seem to figure out how to print into WebNow, even though the Capture option is still there. I still plan to figure that out on my own. When a user has the Perceptive Software License on their computer, they are able to print PDF documents directly into ImageNow (File, Print, ImageNow is an option along with PDF, printer, etc.). From my understanding, ImageNow licenses are not compatible with laptop computers (at least not with the one that I have). Therefore, if I have a PDF on my screen, in order to get it into ImageNow, I have to either email it to someone with a license, who can print directly to ImageNow, or print it out and have someone at a scanning station, scan it in and then link it to a student’s record.
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Top Industries

By visitors reading reviews
Government
13%
Financial Services Firm
13%
Computer Software Company
12%
Manufacturing Company
8%
University
21%
Government
13%
Computer Software Company
10%
Financial Services Firm
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Hyland OnBase?
The solution is very developed and we are not taking full advantage of its functionalities.
What is your experience regarding pricing and costs for Hyland OnBase?
The solution costs around $5,000 per month. It is very relative.
What needs improvement with Hyland OnBase?
The solution’s initial setup is a little complex. The look and feel need improvement as well.
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Also Known As

OnBase
ImageNow
 

Learn More

Video not available
 

Overview

 

Sample Customers

Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital
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Find out what your peers are saying about Camunda, Apache, Pega and others in Business Process Management (BPM). Updated: October 2024.
816,406 professionals have used our research since 2012.