ServiceNow offers a lot of features when it comes to IT service management and IT operations management. What interested me in ServiceNow was that a lot of service management.
ServiceNow Now Platform enhances end-user experience and service management with automation and workflow capabilities. It integrates with various tools but faces challenges with ERP integration. Initial setup is complex requiring customization, and its support needs improvement. JavaScript is the only supported programming language, limiting flexibility. Incident management and ITOM Discovery are valuable features, though licensing is costly. Despite its challenges, the platform remains a leader in IT service management.
