ServiceNow offers a lot of features when it comes to IT service management and IT operations management. What interested me in ServiceNow was that a lot of service management.
ServiceNow Now Platform enhances workflow automation and simplifies complex processes with robust integration and customization capabilities for tailored operations. While its data management and technical support are strong, the platform's licensing model and initial customization complexity require improvement. Integration with ERP systems needs enhancement alongside AI features to reduce costs. The availability of analytics should be more accessible without additional expenses, benefiting tech buyers seeking efficient, scalable solutions.
