ServiceNow offers a lot of features when it comes to IT service management and IT operations management. What interested me in ServiceNow was that a lot of service management.
ServiceNow Now Platform enables seamless IT service management automation and complex workflow support, offering scalability and reliability for business growth. It excels in integration, data management, and low code environments, while custom scripting improves flexibility. However, high licensing costs, complex initial setup, limited free analytics, and challenging integration with ERP systems and tools require attention. Enhancements in automation processes and AI are also necessary to optimize efficiency.
